The Rock Wood Fired Pizza - Federal Way
We opened our doors in 1995 as a gritty, local pizza joint in Tacoma with gourmet pizzas, special microbrews and Rocktails, and a unique atmosphere that quickly gained recognition as a venue for everyone. After 20 years of business, we are proud to have numerous locations throughout Washington, Oregon, Colorado and Texas.
Food took exceptionally long. Had to ask for napkins and forks. Had to ask twice for cheese and pepper.
Had to leave the table to find the waiter to ask for these things.
Did not get the correct food, items we ordered we forgotten, long wait time
Quick service, our server was very nice. Definitely would go back.
The pizza here is fantastic. The non-pizza menu items are good but not great. Be prepared for slow/absent service from the waitstaff and long wait times for your food to come out if its busy (took an hour for our food on a recent trip). I used to love this place and we came here quite often but its not the same as it used to be. We've been 2 times in the last 2 months and each time was disappointing.
We had a great time celebrating my birthday with a couple friends and I liked how no one came up and sang happy birthday
Asked for a quiet table and was give the large table by the front door ...seriously. Then a waitress proceed to take the lights off the stairs behind us.
Booked on open table and was call from the rock that they were over booked and could guarantee a table at the time we booked. We went anyways sat in the bar and had really good food, service, drinks, and fun!
Food was pretty good by service was really poor. Server was inattentive, took a long time bringing condiments that were not provided initially, did not check back, did not indicate why everything took so long. The venue was less than half full at the time of our visit.
A birthday dinner was truly spoiled
Server never brought the birthday dessert when requested
She never cleared our dishes
Never checked on us
She left and no one took care of us for an hour
Food was undercooked and cold
Will never return
All good except the grill was broken so my guest was unable to have the hamburger he wanted.
The service was horrible. Very, very slow and the place was not busy at all. Over half the tables were empty. We made a reservation to be safe, got there 25 minutes before our reservation, with over half the tables empty and still had to wait 10 minutes to be seated. We won’t be back here anytime soon.
Bartender didn’t make the drinks we ordered and the server apologized and said she would take it off the bill. The bartender came to us with a bucket and said “I heard you guys think I made your drinks wrong.” And took our drinks off the table and pooped them in the bucket. Totally rude when the server and the Bartender communicated poorly to each other!
The restaurant was also not crowded but took our food over an hour to come out!
There were a lot of delivery orders so ours kept getting bumped. It took 45 minutes to receive our meals!
We had a reservation and with only 1 waitress for our party of 12 she had 4-5 other tables so from the time we ordered to the time we got food 1 hour & 15 min had passed.. granite they were busy (Saturday night) I feel they needed extra staff working. Won’t be going back on a Friday or Saturday night.
It seemed like they may have been under stuffed in the kitchen but our server was great and kept us updated on our food. Pizza was delicious as always!
Dinner was great. I just wish that there were more options for the pizzas. It’s a pizza joint but lacks some common ingredients
Jim and staff are absolutely AMAZING. Our new favorite place
Service was inattentive. Couldn't even get a water refill. Food was expensive but tasted good.
Great service. Really nice atmosphere. Overall the food tasted good, but the quality was a bit lower than expected. Had to have our pizza replaced because hair the first time and the second one's crust was slightly burnt.
Nachos were good, but not great. Order was not written down and was not correct. Other than the nachos being good, that was about it. For the salad, it was lettuce chopped up with raw pizza toppings- no go. Overall, pass, food quality to dollar value= bad.
Everything was great! good service and delicious food. The music was a little too loud for us old folks:)
First time there it was great. This was our second time. . Pizzas arrived cold, our soup was also cold. Service was very very slow.
Even tho I had my seat reserved ahead of time, I didn't wait too long for my seats to be ready. Perfect for get together .
We came to get an early dinner. Restaurant was pretty empty and it took 11/2 to get our food. Server was horrible and only offered excuses not apologies. It’s too bad because we like the food.
We made reservations for a larger party. I waited for 10 minutes at the hostess station to find out most my party was already there and seated at the table. After ordering our meals it took about 35 minutes to get our food. We asked our waiter how much longer our food would take and he went to check. After some time he brought a manager out who told us that the person who ordered a deep dish pizza was causing the hold up with our food....? Maybe that when a person orders a deep dish, that the wait staff let the table know that it may take longer due to baking times....? When the food came the deep dish pizza was piping hot, but the burgers and pasta dishes we ordered were luke warm and burger patties were burnt and dried out, yet cold. One individual ordered a salad which was good and fresh. We had to ask several times for utensils, napkins, ketchup, etc. We were surprised by the poor food quality and service since many of us have eaten there before with outstanding experiences. Not sure why this time wasn't successful and we weren't provided any apologies or empathy. Most of our group said they would not come back.
Made a reservation for 8 people, when we arrived there was not a table set up for us and the host was clearly very confused, had no idea we had a reservation, barely acknowledged us. Then went and set up two tables, one for my group and one for another that was already waiting when we arrived. He came back and said "I set two tables up over there." and waved in the general direction of the tables "You can just go sit at whatever one you want." and then walked away. So we led ourselves to the table, sat ourselves hesitantly, and then proceeded to wait for 10 minutes for someone to even acknowledge we existed. Eventually drink orders were taken and then food. One of my party asked for another mojito and the server returned to inform her that "she had used up all their mint so we can't make you another one".
These are small things but the entire experience was incredibly unpolished and unprofessional, you don't accuse customers of "using up" your supplies that you're supposed to have in stock, you don't just wave guests in a general direction of a party table and flippantly tell them to "pick one" and when you have a reservation you should already have the tables set up with menus and place settings instead of greeting the customers at the door totally unprepared to receive them. I worked in food service for ten years as a server and a bartender and we all have rough disorganized days but you handle that by being accommodating and polite, not dismissive and accusatory. We won't be back. I can get this kind of service at Denny's for half the price.
Very impressed by the service received. We had a party of about 20 people and the servers came to the table a number of times to see if there was anything we needed. Food taste great and it was hot. High five for a great job. I will definitely go back
The pizza was quite disappointing. At best it was close to cooked but could have used another minute in the oven. This was a combo pizza but was sparse with everything except peppers and onions. The pizza was loaded with these that overloaded it with them along with maybe 3-4 olives total that were cut up sparingly across the pizza. There are too many places with better pizza for less.
Made reservations online. Got home after dinner and received an email from the Rock asking why we didn't show up. It included a complaint that it "adversely affects the restaurant." We DID show up on time and were seated - the hostess must not have noted our arrival. Did not appreciate receiving that email. Person in our party who ordered tomato and basil on their pizza was informed your restaurant was out of basil! At the end of dinner she said her pizza was boring. Person who ordered carmelized onions and dice tomatoes received sliced tomatoes instead. Other 3 people said their pizzas were "ok." No one had a really good or great pizza. Bucket drink was overpriced at $13.00. Our server who was a young, slim, short, dark haired guy wearing a black T-shirt with Hendrix printed on it made many mistakes - misheard order for diced tomatoes, forgot to bring Caesars salad that was ordered, was sloooow in bringing the second bucket drink ordered, messed up two of the tickets - put the wrong charges on the wrong cards and had to go back and fix it which took another 10 minutes! We won't be back.
Waitress brought checks without asking if we wanted another drink or dessert...kinda like hurry up and leave...
The food was very good but service was terrible. Two of us had to wait 20 minutes for our food after the others were served. When the salad finally arrived, it was wrong and I was told they were out of bread. However, subsequent meals came out with bread. Management did not seem to care about our service issues.
Basic pizza place, food, service and ambiance average.
Best pizza around!
Great service from Chris. Xxxxxxxxx Xxxxxxxxx Xxxxxxxxx Xxxxxxxxx really @ least 50 characters!
Always an excellent place to go. We enjoyed them whenever we can.
We had a great server tonight, Tyler. Sometimes service can be hit or miss but the food is always great and it's a fun environment for kids and adults.
Appreciate being able to make reservations by phone. Good service. Great pizza. Waiter brought toddler food early without being asked. We will definitely be returning in the future.
Staff friendly likes each other, makes you feel good for coming in.
Do not ever use this OpenTable app. They will constantly email you calling you a LIAR and claiming you never honored your reservation even after giving them proof...The actual restaurant receipt...And therefore, I will NEVER visit ANY restaurant that uses this companies service. I have complained to the restaurant directly, but they do not care neither about what this OpenTable app is doing.