The Pump House

4.7
4451 Reviews
$30 and under
Southern
The Pump House is a multi-level, riverfront restaurant featuring two bars, including a rooftop bar, all with sweeping views of the beautiful Catawba river. Situated in the new Riverwalk development, the Pump House is an upscale, gourmet restaurant with a casual but elegant atmosphere. It was at one time an actual pump house which was used by an acetate plant. We have repurposed the building to create a one-of-a-kind restaurant featuring gourmet, southern-inspired cuisine, a hand-picked wine list, and craft cocktails. We hope to serve you soon!
avatar copy

Private Dining

Book your next event with us

View details

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 4451 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7based on recent ratings
4.6
food
4.7
service
4.8
ambience
4.3
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
RC
RobertC
1 review
Dined a day ago
Overall3food2service2ambience5

The food came cold and was not prepared as requested when ordered.
The server was not as attentive as I would have liked him to have been the beverage glasses were empty considering the fact I paid for bottomless drinks!!!

TF
TiffanyFinDine
Philadelphia
1 review
Dined 2 days ago
Overall1food1service1ambience5

The patio was very nice as always. This was our first time dining here since the pandemic and the service has gone down tremendously. Our waiter was Nicole who had to be waved down for everything including a straw repeatedly.

We ordered a cocktail but they were out of it and no one bother to tell us. After waiting a hour we went to the bar to cancel it and have them make something else.

The crab cakes were the worst by far we’ve ever had coming from Maryland.
So did returned those to the kitchen. Once the check came the crab cakes had been removed but the cocktail we never received had not and Nicole never returned to our table.

As the shifts changed we ended up a with a server named Ross he went above and beyond to fix it 😊

Unfortunately we the find out they do a tip pool which seems unfair since Ross did all the work!? We will not be returning to the Pump House... we will stick with the Charlotte side 😢

OT
OpenTable Diner
Baltimore
3 reviews
Dined 2 days ago
Overall5food4service5ambience5

Great service! Beautiful atmosphere! Delicious food!

KD
KathyD
Indiana
1 review
Dined 3 days ago
Overall5food4service5ambience4

We were seated right next the server’s entrance which was slightly disturbing but other than that it was lovely.

MS
MichaelS
1 review
Dined 3 days ago
Overall4food4service5ambience4

A little expensive but good for a special occasion

D
vipDebbie
Charlotte
23 reviews
Dined 3 days ago
Overall5food4service5ambience5

Ross is an awesome server & bar tender!

H
Honeybee
Richmond
5 reviews
Dined 4 days ago
Overall5food5service5ambience5

Good food, great water views, nice friendly service, interesting historic 1940's Pump Station uniquely repurposed into this waterfront restaurant. It can't be beat! 3rd floor is dining area and 5th floor, the roof top, is the bar and additional dining tables with a fireplace.

WC
WendyC
Charlotte
2 reviews
Dined on September 20, 2021
Overall5food5service5ambience5

We had a wonderful dinner celebrating my son's birthday. Being able to sit on the patio overlooking the river was a plus, especially for my 3 year old grandson. The food and service were excellent. I would highly recommend The Pump House for celebrations and when you want to enjoy nature while you have an excellent meal.

HC
HCM4
Charlotte
4 reviews
Dined on September 19, 2021
Overall4food4service4ambience5

It is more upscale than it's pedestrian name leads you to believe. The service was very friendly and engaging but like most places these days understaffed and stretched thin so a little slow. Food was delicious, but I expected a little more nuanced and skilled presentation based on the menu prices. The ambience is beautiful inside or out, but I recommend outside sitting by the river.

T
Tfab712gm
Charlotte
2 reviews
Dined on September 19, 2021
Overall4food5service5ambience4

I know sometime it can't be helped but when I'm paying high end prices for food I shouldn't have to swat flys every two seconds in doors. I feel that's something they need to work on. Overall food and service was great.

CB
CarolynB
Charlotte
1 review
Dined on September 19, 2021
Overall5food5service5ambience5

Excellent service! Prior to my arrival I received a phone call from a member of your team, regarding issues with the elevator. I knew then my experience was going to be grand. Compliments to the chef on the pumpkin bisque and the calamari! Looking forward to seeing you soon!

L
vipLars
Charlotte
40 reviews
Dined on September 19, 2021
Overall3food3service3ambience5

1 - We both have had our hip replaced and was forced to climb the stairs to level 3 because the elevator was out. No one called us until we were there in the parking lot and our option was to cancel our reservation after driving 1 hr through the traffic to get there. The waiter told us the elevator had been for at least 30 minutes. We were not compensated in any way for this in-convince. Then my wife’s salad was not what she ordered and she had to wait for it while I ate. We have been to The Pump House many times but it is not as good a value as it once was.

OT
vipOpenTable Diner
London
4 reviews
Dined on September 19, 2021
Overall5food5service5ambience5

Beautiful view of the Catawba River, excellent food and service. The patio dining is spectacular!

SP
Shawn (Patio)M
Charlotte
1 review
Dined on September 19, 2021
Overall5food5service5ambience5

Great place for brunch! Experience has been consistent with all of our visits to The Pump House. The value is there for what you pay. We have yet to be disappointed. Highly recommend!

OT
OpenTable Diner
1 review
Dined on September 18, 2021
Overall5food5service5ambience5

Went for mine and my wife’s anniversary and it was a great experience. We took our 16 year old daughter with us and she had a great time as well. Our host was amazing as well as the food.

JP
JunePhyl
Wilmington
1 review
Dined on September 18, 2021
Overall2food3service2ambience4

Good food, slow service, cold entree

OT
OpenTable Diner
1 review
Dined on September 18, 2021
Overall5food5service5ambience4

Service was excellent from the host to the server
And the food was delicious the waiter recommended fried green tomatoes as a starter and my entree was salmon cooked perfectly It was an all around great experience. The outdoor dining was cozy and the back drop of the River was magical. I would recommend this location to family & friends .

LC
LizC
1 review
Dined on September 18, 2021
Overall5food5service5ambience5

It seems pricey at first but the amount of food you receive for the price is outstanding and The quality of said food is amazing. The service was some of the best I’ve ever had. Never once had to flag down our waitstaff. On the other hand they also weren’t constantly hovering and interrupting our meal either. They were perfect. Took a friend here for her birthday, they did give her a free dessert, it was a chocolate torte, the best chocolate I’ve ever tasted. I can’t recommend this place enough for the food and the service. I will say if you want to have patio seating you absolutely need to make a reservation to make sure you can get seated there, we made a reservation because we wanted our friends birthday to be special. If you don’t care about seating a reservation isn’t necessary. 10/10

OT
OpenTable Diner
Charlotte
1 review
Dined on September 18, 2021
Overall5food5service5ambience5

This is my fourth visit. The food was delicious and service was awesome.

r
riedd525
1 review
Dined on September 17, 2021
Overall4food4service4ambience4

The main courses were excellent, the sides were underwhelming, and the dessert was good but short of spectacular. Our waiter was very personable and enjoyable, but we did wait longer than ideal for some things to arrive. Overall, good, but poor value for money.

M
Mimieyes
Charlotte
3 reviews
Dined on September 17, 2021
Overall4food4service5ambience5

very expensive for just good food not great and limited choices

JH
JohnH
Baltimore
3 reviews
Dined on September 16, 2021
Overall3food3service4ambience4

Have enjoyed more in the past. Love the location. Food was mediocre overall.

OT
OpenTable Diner
Las Vegas
1 review
Dined on September 16, 2021
Overall5food5service5ambience5

Delicious food with excellent service. Sitting on the patio was a nice treat on a beautiful evening.

OT
OpenTable Diner
Charlotte
2 reviews
Dined on September 16, 2021
Overall5food5service5ambience5

My server Ryan was awesome great service great food definitely worth the experience and money

PK
PamelaK
Charlotte
1 review
Dined on September 15, 2021
Overall5food5service5ambience5

Excellent service, food, and staff personalization (anniversary) !

BA
vipBethA
Charlotte
5 reviews
Dined on September 15, 2021
Overall5food5service5ambience5

Everything was great as usual, from greeting from Hostess to our bartender/server. The food was delicious and live music on top floor was a pleasant surprise.

L
Lady
Charlotte
3 reviews
Dined on September 14, 2021
Overall5food5service5ambience5

The food was excellent! The service was excellent! Loved celebrating my birthday at the Pump House!

B
Barb
Charleston
5 reviews
Dined on September 13, 2021
Overall5food5service5ambience5

We were seated on the patio as requested and it was very pleasant. The service and food were outstanding and the presentation beautiful. Our compliments to the chef and staff.

R
Robert
1 review
Dined on September 12, 2021
Overall4food3service3ambience5

Lobster, shrimp and Calamari was over salted, the crab cakes where burnt and not much to talk about over blended no taste of crab. The Sword fish was dry and Ribeye was dry like it sat to long before serving. The Martini was pretty dull nothing really exceeded but the view. The beer and fries where good and I would not drop 300 dollars again for average food.

JD
JenniferD
Charlotte
10 reviews
Dined on September 12, 2021
Overall5food5service5ambience5

George was our waiter and amazing with our large party. The food and service were amazing.

OT
OpenTable Diner
Charlotte
1 review
Dined on September 12, 2021
Overall5food5service5ambience5

Food was amazing! The staff and experience was well worth the drive from Concord. I loved everything about this dining experience, will definitely be going back 😊

RJ
ReneeJ
1 review
Dined on September 12, 2021
Overall4food3service4ambience3

The menu was not great for the brunch lunch hours. The crab cakes had some shells it and was a little bland.

OT
vipOpenTable Diner
Charlotte