The Pump House
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- Surfaces sanitized between seatings
- Common areas deep cleaned daily
- Sanitizer or wipes provided for customers
- Limited number of seated diners
- Distancing maintained in common areas
- Extra space between tables
- Waitstaff wear masks
- Diners must wear masks unless eating or drinking
- Sick staff prohibited in the workplace
14-day dry aged heritage pork, smoked bacon & bourbon pork jus
Shrimp & Anson Mills Grits
jumbo white shrimp, heirloom grits, roasted sweet peppers, alligator sausage, creole style white wine cream
Fried Green Tomatoes
cracker meal, pimento cheese, roasted poblano ranch, sweet pepper relish
The service was exceptional! Amazing wine and craft cocktails. The food was very flavorful and plated beautifully. Loved the scenic river view. Overall, it was a delicious and delightful experience!
Wonderful food & service overlooking the River. What more could one want?
Foods great, service is always great. 10 stars. We’ll be back every Sunday.
Amazing cool space. Food is ok but not great based on first visit. Heavy frying and a lot of pepper in everything. Salad was quite good. Will try again as other dishes passing by looked good.
Hope so. Fine place and nice people.
Nice brunch, never ending mimosa option
Usually the service is more attentive.. I asked for the outdoor bar and couldn’t get it.. even though it was clearly open with open tables. I had to ask for extra muffins twice.. and only got them when servers changed. I was disappointed at this level of service that usually is spectacular. My guest had never been there and wasn’t impressed.. because I raved about the establishment. Maybe it was just a bad night.
The food was great, but the service, although friendly, was terrible. We waited forever, and one of the waiters spilled my daughter’s water onto the table, and then didn’t clean up the ice, which, of course melted and turned into more water on the table. To be fair, it seems that all of the waiters are new and will improve with experience, but still not what I expect after paying $300+ for dinner.
We had a good experience here. Food and service were great. Thanks Chef Erick for taking great care of us. Steak and lobster were on point and the shrimp and scallops were the best ever! It's a bit pricey so I'd keep it for special occasions but would definitely go back
Took my son and his friends here with their mothers to celebrate an 18th bday. Was our first time. I think the building is cool however the menu is limited, which is fine. We ordered a lot of food and to be honest I have eaten better. The service was lacking, even the manager noticed and was trying to assist to make the overall experience a good one. Not a bad place just not what I was hoping for. Can’t say I will be back, sorry pump house
Excellent food and service. Our waitress was very attentive!
Wonderful food and incredible service. Would recommend this place to anyone and will certainly be back.
Sadly it was not a great experience. Confirmed that Epic Chophouse is still the best steakhouse in all of Charlotte metro area!
Filet ordered medium, came out well done
Ribeye ordered medium and came out as a New York strip and then they said chef confirmed it was a ribeye. Then manager came over and confirmed it was indeed not a ribeye.
They never cleared a single dish or glass from table in the 2.5 hours we were there.
The ambiance at the Pump house is absolutely amazing. If you can make reservations outside at sunset the view is just gorgeous. Ross, our server, gave great food recommendations. I can't wait to go back in the summer when there is more daylight to get the full experience.
This is such a great place to go. The restaurant clearly has a game plan to make each diner feel like they're the only one. The staff is extremely attentive to the point that tomorrow's not guaranteed. The food is very creative and presented well. The salads are huge, the salmon delicious, and a nice variety of wines to please most palates. I look forward to my next visit.
The ambiance and service is incredible! Everyone that we interacted with was very friendly and helpful. The appetizers and sides were great and I love their crab cakes. Unfortunately my main course meal of scallops were pretty undercooked. The only other time I dined there our entrees came out cold. I will definitely be back and love the atmosphere and service but will probably stick to the apps, smaller plates and sides for the price.
We were seated in the upstairs private dining room, which was disappointing, given that we had reservations and assumed it was for the main dining room. Carrots and pork were undercooked. Brussel sprouts were good. Second cocktail was made differently than the first, and pours were light. Corkage fee was high.
Could not have asked for a better meal and service. It was worth my time and money. Charles was wonderful.
Arrived 15 min. early to have a drink at the bar. Was told we could not enter because there was no room at the bar and the table would not be ready until our reservation time. When allowed to go upstairs there was no one at the bar and dining room only half full. Receptionists need training.
Great place on the river for lunch. Food was delicious and service great
Ahi tuna, steak bites, shrimp and grits all fantastic
I have never been disappointed at The Pump House. Great staff and excellent food!!!
Food well executed. Service was spot on.
It was nice for a significant other for a nice evening over the river
Service was friendly, helpful and efficient. Salmon was perfect. A great lunch for me and my granddaughter.
The Pump House has amazing food and drinks! The ambiance was perfect and the value was outstanding. Great job to Caroline on her excellent service.
Our waitress for the evening was Lauren and she was outstanding and so attentive. She started our dinner with a champagne toast to celebrate our Anniversary dinner. The shrimp cocktail was the perfect appetizer for the evening and the wedge salad and beet salad were delicious…especially the dressing on the beet salad. The salmon and scallops were cooked to perfection and Lauren ended our dinner with a fabulous chocolate lava cake. As always, a wonderful dining experience!
Also, we truly appreciated the fact that all of the staff wore masks and did an amazing job of cleaning and sterilizing!!!
Awesome food and experience! Loved the waiter and the food!
It was date night for us. Everything was perfect from the moment we walked in, no surprise for us because we have been before! The fall cocktails were amazing. TJ is fabulous and took great care of us. You should be so proud of how hard he works to make your guests happy. Can’t wait to come back and dine with him again
I wanted to host a small, safe dinner for my husband’s 50th birthday. It was easy to make a reservation for 8, and later adjust it to 10. The Pump House was perfect. Drinks were delicious, the appetizers were a hit, and every dinner entree was superb. Our server was SO accommodating. No request was left unmet, and a lovely time was had by all. We even got seated on the patio where there was a lovely fall breeze coming off of the river. Thank you for helping to host a lovely 50th Birthday Celebration!
Loved the escort to the elevators and the recognition of a special occasion for us. The patio seating preference was known vs. having to remind. The menu, food presentation and quality was outstanding. One of the best meals we had in a restaurant. We got the featured special of blackened mahi mahi. The service we received was unparalleled for courtesy and professionalism. Our server was very attentive to our needs, knowledgeable answering our questions - he was a very important element to a most enjoyable dining experience. We will definitely be back and will definitely recommend to others. Thank you Pump House staff!