The Pump House

4.6
4522 Reviews
$30 and under
Southern
The Pump House is a multi-level, riverfront restaurant featuring two bars, including a rooftop bar, all with sweeping views of the beautiful Catawba river. Situated in the new Riverwalk development, the Pump House is an upscale, gourmet restaurant with a casual but elegant atmosphere. It was at one time an actual pump house which was used by an acetate plant. We have repurposed the building to create a one-of-a-kind restaurant featuring gourmet, southern-inspired cuisine, a hand-picked wine list, and craft cocktails. We hope to serve you soon!
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Private Dining

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Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Sanitizer or wipes provided for customers
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 4522 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.7
service
4.8
ambience
4.3
value
Noise · Moderate
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ML
MichaelL
Charleston
26 reviews
Dined a day ago
Overall5food5service5ambience5

The service was exceptional! Amazing wine and craft cocktails. The food was very flavorful and plated beautifully. Loved the scenic river view. Overall, it was a delicious and delightful experience!

B
Bill
Chicago
9 reviews
Dined a day ago
Overall5food5service5ambience5

Wonderful food & service overlooking the River. What more could one want?

CE
ColbyE
Charlotte
1 review
Dined 2 days ago
Overall5food5service5ambience5

Foods great, service is always great. 10 stars. We’ll be back every Sunday.

C
Carolinaguy
Charlotte
42 reviews
Dined 2 days ago
Overall4food3service5ambience4

Amazing cool space. Food is ok but not great based on first visit. Heavy frying and a lot of pepper in everything. Salad was quite good. Will try again as other dishes passing by looked good.
Hope so. Fine place and nice people.

OT
OpenTable Diner
Charlotte
1 review
Dined 2 days ago
Overall4food4service4ambience5

Nice brunch, never ending mimosa option

KC
KeeshChester
Charlotte
1 review
Dined 2 days ago
Overall3food4service2ambience3

Usually the service is more attentive.. I asked for the outdoor bar and couldn’t get it.. even though it was clearly open with open tables. I had to ask for extra muffins twice.. and only got them when servers changed. I was disappointed at this level of service that usually is spectacular. My guest had never been there and wasn’t impressed.. because I raved about the establishment. Maybe it was just a bad night.

T
Tanusha
1 review
Dined 2 days ago
Overall3food3service2ambience2

The food was great, but the service, although friendly, was terrible. We waited forever, and one of the waiters spilled my daughter’s water onto the table, and then didn’t clean up the ice, which, of course melted and turned into more water on the table. To be fair, it seems that all of the waiters are new and will improve with experience, but still not what I expect after paying $300+ for dinner.

MF
MatthewF
1 review
Dined 2 days ago
Overall5food5service5ambience5

We had a good experience here. Food and service were great. Thanks Chef Erick for taking great care of us. Steak and lobster were on point and the shrimp and scallops were the best ever! It's a bit pricey so I'd keep it for special occasions but would definitely go back

JG
JenG
Charlotte
1 review
Dined 2 days ago
Overall3food3service3ambience3

Took my son and his friends here with their mothers to celebrate an 18th bday. Was our first time. I think the building is cool however the menu is limited, which is fine. We ordered a lot of food and to be honest I have eaten better. The service was lacking, even the manager noticed and was trying to assist to make the overall experience a good one. Not a bad place just not what I was hoping for. Can’t say I will be back, sorry pump house

TM
TanyaM
1 review
Dined 2 days ago
Overall5food5service5ambience5

Excellent food and service. Our waitress was very attentive!

MG
MichaelG
Detroit
1 review
Dined 3 days ago
Overall5food5service5ambience5

Wonderful food and incredible service. Would recommend this place to anyone and will certainly be back.

OT
OpenTable Diner
1 review
Dined 3 days ago
Overall2food2service2ambience3

Sadly it was not a great experience. Confirmed that Epic Chophouse is still the best steakhouse in all of Charlotte metro area!

Filet ordered medium, came out well done
Ribeye ordered medium and came out as a New York strip and then they said chef confirmed it was a ribeye. Then manager came over and confirmed it was indeed not a ribeye.
They never cleared a single dish or glass from table in the 2.5 hours we were there.

DR
DonnaR
Charlotte
3 reviews
Dined 3 days ago
Overall5food4service5ambience5

The ambiance at the Pump house is absolutely amazing. If you can make reservations outside at sunset the view is just gorgeous. Ross, our server, gave great food recommendations. I can't wait to go back in the summer when there is more daylight to get the full experience.

G
vipGymshoe
Charlotte
227 reviews
Dined 3 days ago
Overall5food5service5ambience5

This is such a great place to go. The restaurant clearly has a game plan to make each diner feel like they're the only one. The staff is extremely attentive to the point that tomorrow's not guaranteed. The food is very creative and presented well. The salads are huge, the salmon delicious, and a nice variety of wines to please most palates. I look forward to my next visit.

MB
MorganB
Charlotte
8 reviews
Dined 3 days ago
Overall3food3service5ambience5

The ambiance and service is incredible! Everyone that we interacted with was very friendly and helpful. The appetizers and sides were great and I love their crab cakes. Unfortunately my main course meal of scallops were pretty undercooked. The only other time I dined there our entrees came out cold. I will definitely be back and love the atmosphere and service but will probably stick to the apps, smaller plates and sides for the price.

C
Chris
Charlotte
1 review
Dined 3 days ago
Overall2food2service4ambience1

We were seated in the upstairs private dining room, which was disappointing, given that we had reservations and assumed it was for the main dining room. Carrots and pork were undercooked. Brussel sprouts were good. Second cocktail was made differently than the first, and pours were light. Corkage fee was high.

LH
LorraineH
1 review
Dined 4 days ago
Overall5food5service5ambience5

Could not have asked for a better meal and service. It was worth my time and money. Charles was wonderful.

k
vipkellyw
Charlotte
4 reviews
Dined 4 days ago
Overall5food5service1ambience5

Arrived 15 min. early to have a drink at the bar. Was told we could not enter because there was no room at the bar and the table would not be ready until our reservation time. When allowed to go upstairs there was no one at the bar and dining room only half full. Receptionists need training.

r
viprowan
Charlotte
93 reviews
Dined 5 days ago
Overall5food5service5ambience5

Great place on the river for lunch. Food was delicious and service great

SS
SusanS
Chicago
4 reviews
Dined 6 days ago
Overall5food5service5ambience5

Ahi tuna, steak bites, shrimp and grits all fantastic

DC
DougC
1 review
Dined 6 days ago
Overall5food5service5ambience5

I have never been disappointed at The Pump House. Great staff and excellent food!!!

OT
OpenTable Diner
1 review
Dined 6 days ago
Overall5food5service5ambience4

Food well executed. Service was spot on.

CG
CharlieG
1 review
Dined on October 18, 2021
Overall5food5service4ambience5

It was nice for a significant other for a nice evening over the river

CB
CloverBell
Charlotte
2 reviews
Dined on October 18, 2021
Overall5food5service5ambience5

Service was friendly, helpful and efficient. Salmon was perfect. A great lunch for me and my granddaughter.

OT
OpenTable Diner
Pittsburgh
3 reviews
Dined on October 17, 2021
Overall5food5service5ambience5

The Pump House has amazing food and drinks! The ambiance was perfect and the value was outstanding. Great job to Caroline on her excellent service.

JT
JoeT
Houston
3 reviews
Dined on October 17, 2021
Overall5food5service5ambience5

Our waitress for the evening was Lauren and she was outstanding and so attentive. She started our dinner with a champagne toast to celebrate our Anniversary dinner. The shrimp cocktail was the perfect appetizer for the evening and the wedge salad and beet salad were delicious…especially the dressing on the beet salad. The salmon and scallops were cooked to perfection and Lauren ended our dinner with a fabulous chocolate lava cake. As always, a wonderful dining experience!

Also, we truly appreciated the fact that all of the staff wore masks and did an amazing job of cleaning and sterilizing!!!

CP
ChristiP
Raleigh
10 reviews
Dined on October 17, 2021
Overall5food5service5ambience5

Awesome food and experience! Loved the waiter and the food!

MC
MickieC
Charlotte
22 reviews
Dined on October 16, 2021
Overall5food5service5ambience5

It was date night for us. Everything was perfect from the moment we walked in, no surprise for us because we have been before! The fall cocktails were amazing. TJ is fabulous and took great care of us. You should be so proud of how hard he works to make your guests happy. Can’t wait to come back and dine with him again

SB
SheliaB
1 review
Dined on October 16, 2021
Overall5food5service5ambience4

I wanted to host a small, safe dinner for my husband’s 50th birthday. It was easy to make a reservation for 8, and later adjust it to 10. The Pump House was perfect. Drinks were delicious, the appetizers were a hit, and every dinner entree was superb. Our server was SO accommodating. No request was left unmet, and a lovely time was had by all. We even got seated on the patio where there was a lovely fall breeze coming off of the river. Thank you for helping to host a lovely 50th Birthday Celebration!

LF
LindaF
1 review
Dined on October 16, 2021
Overall5food5service5ambience5

Loved the escort to the elevators and the recognition of a special occasion for us. The patio seating preference was known vs. having to remind. The menu, food presentation and quality was outstanding. One of the best meals we had in a restaurant. We got the featured special of blackened mahi mahi. The service we received was unparalleled for courtesy and professionalism. Our server was very attentive to our needs, knowledgeable answering our questions - he was a very important element to a most enjoyable dining experience. We will definitely be back and will definitely recommend to others. Thank you Pump House staff!

OT
OpenTable Diner
Charlotte
2 reviews