The Pump House

The Pump House reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Janet

   Charleston1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I didn’t stay to eat because it was brunch and I wanted dinner.
   

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2. C

   Catherine

   Charlotte2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good portion sizes. Split between friends. Beautiful landscape.
   

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3. J

   John VIP

   Charlotte4 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waited forever to get a server. Our food was given to another table and had to be remade. It was infuriating! Your customers deserve better. My family and I deserve better. I won’t return.
   

   The Pump HouseResponded 6 days ago

   Thank you for bringing this to our attention. I followed up with our management team and want to sincerely apologize for the experience you and your family had. Our valued guests deserve nothing less than exceptional service, and I completely agree that we fell short in this instance. That’s why we didn’t hesitate to cover your entire bill as a gesture of goodwill and acknowledgment of the error. Your patronage means a great deal to us, and I would truly appreciate any additional feedback on how we could have made things right. Zoe Gilreath General Manager
   

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4. C

   Cathy VIP

   Charlotte5 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed our visit very much. The food was good and we got great service! We were able to sit outside and it was very nice !
   

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5. T

   Tina VIP

   Charlotte17 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a birthday dinner and the staff was very sweet. Chole was training Brynn, a new server, and they both did a great job and were very attentive to us. She did an excellent job in explaining the service to Brynn. They were both very friendly and my mother in law felt very special on her 91st Birthday.
   

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6. M

   Mary

   Phoenix2 reviews

   2.0

   Dined on April 26, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We spent $150 on cold food that was lack luster to say the least. Drinks were full of ice and short on the booze. We ordered the calamari which is the one thing that came out hot and tasted good. It was downhill from there. The blackened shrimp has no seasoning. Idk where the “blackened” went. The scallops were undercooked. The salad was wilted. The broccolini was cold and wilted. The mash potatoes had a strange flavor and the risotto tasted like liquid bacon smoke. We did enjoy the free corn bread. This was the second and last time we will be eating here.
   

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7. M

   Michael

   Miami3 reviews

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Nice ambiance! The seasonal drinks we had were very good. Leave room for dessert!
   

   The Pump HouseResponded on April 26, 2025

   Thank you for the great review! It is so nice to hear that you had such a wonderful experience with us. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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8. R

   Rich VIP

   Charlotte2 reviews

   1.0

   Dined on April 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Appetizers were good but entrees were poor. Pork chop was ordered pink but was overcooked to well done plus. Trout was also overcooked and no longer flakey. Do not plan to return.
   

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9. J

   James W

   Nashville6 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Usually great food, service, and ambiance; lacking tonight.
   

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10. W

    William

    Charlotte18 reviews

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We attended the Easter brunch. Food was excellent and our server Chloe was outstanding.
    

    The Pump HouseResponded on April 21, 2025

    Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Please feel free to request Chloe as your server when you folks join us again! Sincerely, Pump House Management
    

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