The Pump House

The Pump House​で食事をしたお客様による評価・口コミです（最近の評価に基づく）。

1. J

   John VIP

   シャーロット評価・口コミ (4)

   1.0

   4日前にご来店

   1. 総合評価 1
   2. 料理 3
   3. サービス 1
   4. 雰囲気 2

   Waited forever to get a server. Our food was given to another table and had to be remade. It was infuriating! Your customers deserve better. My family and I deserve better. I won’t return.
   

   The Pump House3日前に返信済み

   Thank you for bringing this to our attention. I followed up with our management team and want to sincerely apologize for the experience you and your family had. Our valued guests deserve nothing less than exceptional service, and I completely agree that we fell short in this instance. That’s why we didn’t hesitate to cover your entire bill as a gesture of goodwill and acknowledgment of the error. Your patronage means a great deal to us, and I would truly appreciate any additional feedback on how we could have made things right. Zoe Gilreath General Manager
   

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2. C

   Cathy VIP

   シャーロット評価・口コミ (5)

   5.0

   4日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Enjoyed our visit very much. The food was good and we got great service! We were able to sit outside and it was very nice !
   

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3. T

   Tina VIP

   シャーロット評価・口コミ (16)

   5.0

   5日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We had a birthday dinner and the staff was very sweet. Chole was training Brynn, a new server, and they both did a great job and were very attentive to us. She did an excellent job in explaining the service to Brynn. They were both very friendly and my mother in law felt very special on her 91st Birthday.
   

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4. M

   Mary

   フェニックス・アリゾナ州評価・口コミ (2)

   2.0

   6日前にご来店

   1. 総合評価 2
   2. 料理 1
   3. サービス 3
   4. 雰囲気 3

   We spent $150 on cold food that was lack luster to say the least. Drinks were full of ice and short on the booze. We ordered the calamari which is the one thing that came out hot and tasted good. It was downhill from there. The blackened shrimp has no seasoning. Idk where the “blackened” went. The scallops were undercooked. The salad was wilted. The broccolini was cold and wilted. The mash potatoes had a strange flavor and the risotto tasted like liquid bacon smoke. We did enjoy the free corn bread. This was the second and last time we will be eating here.
   

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5. M

   Michael

   マイアミ評価・口コミ (3)

   5.0

   7日前にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   Excellent food and service! Nice ambiance! The seasonal drinks we had were very good. Leave room for dessert!
   

   The Pump House6日前に返信済み

   Thank you for the great review! It is so nice to hear that you had such a wonderful experience with us. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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6. R

   Rich VIP

   シャーロット評価・口コミ (2)

   1.0

   2025年4月23日にご来店

   1. 総合評価 1
   2. 料理 1
   3. サービス 3
   4. 雰囲気 3

   Appetizers were good but entrees were poor. Pork chop was ordered pink but was overcooked to well done plus. Trout was also overcooked and no longer flakey. Do not plan to return.
   

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7. J

   James W

   ナッシュビル評価・口コミ (6)

   4.0

   2025年4月20日にご来店

   1. 総合評価 4
   2. 料理 4
   3. サービス 4
   4. 雰囲気 4

   Usually great food, service, and ambiance; lacking tonight.
   

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8. W

   William

   シャーロット評価・口コミ (18)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   We attended the Easter brunch. Food was excellent and our server Chloe was outstanding.
   

   The Pump House2025年4月21日に返信済み

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Please feel free to request Chloe as your server when you folks join us again! Sincerely, Pump House Management
   

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9. R

   Ray

   シャーロット評価・口コミ (3)

   5.0

   2025年4月20日にご来店

   1. 総合評価 5
   2. 料理 5
   3. サービス 5
   4. 雰囲気 5

   All six of us enjoyed our Easter meal at the Pump House. We had a beautiful view of the river and the noise level was good - we could all talk together. There was no feeling of being rushed with our three-courses. The servers helping our waiter Noah delivered the wrong dish to a few of us; maybe a learning opportunity. But the overall service especially from Noah was excellent. We will definitely come back. We had a really wonderful Easter experience.
   

   The Pump House2025年4月21日に返信済み

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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10. B

    Bert

    シャーロット評価・口コミ (5)

    5.0

    2025年4月20日にご来店

    1. 総合評価 5
    2. 料理 5
    3. サービス 5
    4. 雰囲気 5

    Great way to celebrate Easter with friends! Yummy!!
    

    The Pump House2025年4月21日に返信済み

    Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
    

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