The Pump House

The Pump House reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Catherine

   Charlotte2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was good portion sizes. Split between friends. Beautiful landscape.
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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2. J

   John VIP

   Charlotte4 reviews

   1.0

   Dined on April 28, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Waited forever to get a server. Our food was given to another table and had to be remade. It was infuriating! Your customers deserve better. My family and I deserve better. I won’t return.
   

   The Pump HouseResponded on April 29, 2025

   Thank you for bringing this to our attention. I followed up with our management team and want to sincerely apologize for the experience you and your family had. Our valued guests deserve nothing less than exceptional service, and I completely agree that we fell short in this instance. That’s why we didn’t hesitate to cover your entire bill as a gesture of goodwill and acknowledgment of the error. Your patronage means a great deal to us, and I would truly appreciate any additional feedback on how we could have made things right. Zoe Gilreath General Manager
   

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3. C

   Cathy VIP

   Charlotte5 reviews

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed our visit very much. The food was good and we got great service! We were able to sit outside and it was very nice !
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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4. T

   Tina VIP

   Charlotte17 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a birthday dinner and the staff was very sweet. Chole was training Brynn, a new server, and they both did a great job and were very attentive to us. She did an excellent job in explaining the service to Brynn. They were both very friendly and my mother in law felt very special on her 91st Birthday.
   

   The Pump HouseResponded 2 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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5. M

   Mary

   Phoenix2 reviews

   2.0

   Dined on April 26, 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We spent $150 on cold food that was lack luster to say the least. Drinks were full of ice and short on the booze. We ordered the calamari which is the one thing that came out hot and tasted good. It was downhill from there. The blackened shrimp has no seasoning. Idk where the “blackened” went. The scallops were undercooked. The salad was wilted. The broccolini was cold and wilted. The mash potatoes had a strange flavor and the risotto tasted like liquid bacon smoke. We did enjoy the free corn bread. This was the second and last time we will be eating here.
   

   The Pump HouseResponded 2 days ago

   We’re truly sorry to hear about your recent experience at The Pump House. It’s disappointing to know that so many aspects of your meal didn’t meet expectations, especially on a return visit. That’s not the standard we strive for, and we sincerely apologize. We appreciate the detailed feedback—it’s important and helps us understand where we need to improve, from the food temperature and seasoning to drink quality and presentation. If you’re willing, we’d be grateful if you could share a bit more about your experience, so we can review this further with our team. Thank you again for taking the time to let us know. Sincerely, The Pump House Management
   

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6. M

   Michael

   Miami3 reviews

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Nice ambiance! The seasonal drinks we had were very good. Leave room for dessert!
   

   The Pump HouseResponded on April 26, 2025

   Thank you for the great review! It is so nice to hear that you had such a wonderful experience with us. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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7. R

   Rich VIP

   Charlotte2 reviews

   1.0

   Dined on April 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Appetizers were good but entrees were poor. Pork chop was ordered pink but was overcooked to well done plus. Trout was also overcooked and no longer flakey. Do not plan to return.
   

   The Pump HouseResponded 2 days ago

   I’m very sorry to hear that your recent experience at The Pump House didn’t meet your expectations. We strive to provide excellent food and service, and it’s clear we fell short during your visit. Your feedback is incredibly important to us, and we would like to learn more about what went wrong so we can address the issues and improve. If you have an opportunity can you please provide us with more details about your experience. We genuinely value your input and would appreciate the opportunity to make things right. Thank you for bringing this to our attention. We hope to have the chance to provide you with a much better experience in the future. Best regards, Pump House Management
   

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8. J

   James W

   Nashville6 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Usually great food, service, and ambiance; lacking tonight.
   

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9. W

   William

   Charlotte18 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We attended the Easter brunch. Food was excellent and our server Chloe was outstanding.
   

   The Pump HouseResponded on April 21, 2025

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Please feel free to request Chloe as your server when you folks join us again! Sincerely, Pump House Management
   

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10. R

    Ray

    Charlotte3 reviews

    5.0

    Dined on April 20, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All six of us enjoyed our Easter meal at the Pump House. We had a beautiful view of the river and the noise level was good - we could all talk together. There was no feeling of being rushed with our three-courses. The servers helping our waiter Noah delivered the wrong dish to a few of us; maybe a learning opportunity. But the overall service especially from Noah was excellent. We will definitely come back. We had a really wonderful Easter experience.
    

    The Pump HouseResponded on April 21, 2025

    Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
    

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