The Pump House

Matt was great!

Great food and service. A little loud, but not crazy

We are huge fans of the Pump House and will continue to frequent it for dinners, drinks and special occasions. That being said, I hosted a business luncheon with three colleagues on Nov 15 and while the food was excellent (as always), the service after the food arrived was non existent. We literally didn't see our waiter for the time it took to eat our meal, and then another 20 minutes after that. Water glasses sat empty...dirty plates stayed in front of us on the table. I finally excused myself and asked the hostess to send our waiter to our table. He came right away then and cleared the dishes, but it was another full 15 minutes before he came with our bill. It must have been that he was assigned a party in another part of the restaurant. Another thing that bears mentioning is that there were 2 other servers working the outdoor balcony area who walked by our table maybe 8 times and I never could get anyone to make eye contact with me. I get you taking care of your own tables, but feel there should be a general awareness of other diners and tables too.

It was my mothers birthday! The food was fantastic and Ethan, our server, was awesome!

Excellent service !!

I'm a real estate agent and this is the first place I take my clients to introduce them to the Fort Mill/Rock Hill area...always great food, beautiful scenery and great atmosphere. the servers are always pleasant and attentive. Highly recommend!!

Our waitress, Nicole was fantastic. Shoe surprised my wife and I with complimentary champagne as it was our 18th anniversary. Thank you for making it a memorable evening.

Excellent! We had the scallops and short rib. Fantastic! Also, try the "autumn smash" cocktail. Our waitress, I believe her name was Julia, was superb!

Never saw our server between ordering and asking for the check. They said it was because they had a big group upstairs. So drinks ran out and also the food was not impressive. I'm calling "The Emperor’s New Clothes" on this place. I don't plan to return. I'm not one to write and post reviews and wasn't going to bother now, but you asked.

We loved the atmosphere and the menu but had a bad food experience. We were group of six celebrating our daughters birthday and when she received her pork chop(which was highly recommended by ther server) it came raw in the middle.. They were very apologetic, brought her another one after a wait and it was still sent out raw. The manager came and apologized and by now everyone had already finished eating but they assured her they would be sure it was right the third time. It was still raw. They were clearly having a problem with the Chef and I would like to think this was a case of Murphy’s law. It was just very disappointing since it was her birthday and she never got to eat.

Very friendly staff, Lovely plate presentation, great wine selection. Everyone enjoyed their meal, Would recommend the crab cakes.

It was our first time there and well worth the 30 minute drive from Charlotte. I will come again!

This was our fourth time eating at the Pump House and each time the menu has updated itself for the season with great choices for all of us. View is so outstanding and the staff is always super.

Outdoor patio lunch on a cool, gray day. Very comfortable, heated and sheltered. Food and views were both excellent. Service was good. Pace was a little leisurely, but didn’t bother us since we are retired and the river is lovely.

Great food, atmosphere and service. Everything I could hope for!!

The food was great and service was excellent. Totally enjoyed the watefront view. The scallop/risotto portion was a bit small and I think overall, a little overpriced.

Entertainment was awesome! Roy was great!

The Pump House never disappoints!!! Service is always spot on, the food is always amazing, the ambiance is always pleasant.

Great and friendly service, great food with good portions.

My boyfriend and I love this place! We were there on a date to celebrate his birthday. We are definitely going back. Amazing view, delicious food and great customer service.

Wow amazing views ... awesome ambiance ... food was superb and service was extremely professional ... this will be a go to every time I am in Charlotte area

My mom and I went for her birthday and enjoyed the rooftop brunch.

The atmosphere was very nice and the staff was very friendly and conversational. The food was excelent. I would definitely recommend even though it was on the pricey side, it was worth it. Also the view of the river was nice as well.

This was our first visit, and the experience was not favorable. Others were seated, fed and nearly gone in the time it took us to get our food. When 2 different managers come by at 2 separate times to apologize, you know something has gone off the rails.

The restaurant is nicely done, built into a refurbished building right on the river. The view is nice and the seating is comfortable. The menu is limited, as you might expect in this type of restaurant, but there are varied and creative options. The food itself is flavorful, and was prepared well enough. While there is no wow factor, you will get a good, perhaps slightly overprices meal here.

Always great food, always a great time. We've had many servers, but Nicole was wonderful. We have introduced The Pump House to many friends since we love it so much. Keep up the good work and we'll keep coming back!

It was our 6th Anniversary and it couldn't have been better. We we're greeted with a Happy Anniversary and finished with a card signed by the entire wait staff, complimentary toast and a wonderful pumpkin cheesecake. Our server Mattie was prompt, detailed and kind. This is a must for your casual or fine dining. I also forgot to mention that the food was amazing.

Great food and service! Value for the price. Wait staff vary attentive!!

Sarah our server was awesome. Make sure you keep her.

Had a wonderful birthday dinner. The food and the staff were outstanding.

Perfect! The service, the atmosphere, the entire staff, the scenery, the food from presentation to the pallet. Outstanding!!! Well done and we look forward to returning!!

Great atmosphere and Food is lovely. Warm and welcoming, service was splendid, Mike and Philip did an excellent job on that part, was perfect for my Wife birthday celebration, really nice. We definitely will come back again.

We had great food and great service. This was such an amazing gem in Rock Hill.

Great food and service. Will definitely go back.

Loved it! Beautiful. Fantastic view. Excellent reuse of old abandoned industrial facility. Very creative. Wonderful meal.

Incredible cocktails! Zach is wonderful & we had a fantastic night!

My husband and I have been to Pump House only a few times, but we hope to make it a regular event. We especially enjoy the lunch menu and the dressy casual ambiance. It's also excellent as a special event venue and a place to take out-of-town friends we want to impress!

Good food, beer, service, location. 3rd floor restaurant can be a little drafty on a cool day, so bundle up!

Terrible customer service. The waiter and waitress were very rude and not concerned that 2 of the meals came out wrong. Service was also very slow. I’ve waited to go to the Pump House since it opened hoping they could work out the kinks. Won’t go back anytime soon.

Everything was great!

They were out of rabbit and the two guests who had the elk said it was too rare. I had the tuna. Not bad. I think maybe the dinners didn't come out right away? But I'm being picky. The river view was incredible. In the dark it's not so spectacular, but in the afternoon, early evening - incredible! A really neat concept.