The Palms

4.4
650 Reviews
$31 to $50
Pacific Rim
Enjoy Pacific Rim cuisine in our beautiful dining room or specialty cocktails at the bar. Spacious indoor and outdoor private event spaces are available for any size group.



Located in the historic Coggeshall Mansion in Downtown Los Gatos, The Palms truly is an unrivaled sensory experience. Our Victorian Queen Anne building was constructed in 1891 and has housed a restaurant for more than thirty years.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 650 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.2
food
4.3
service
4.5
ambience
4.0
value
Noise · Moderate
85% of people would recommend it to a friend
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r
viprsmilko
San Francisco
28 reviews
Dined 3 days ago
Overall5food5service5ambience5

We've been to this location numerous times, even before it was The Palms. The location and ambiance is beautiful, and the food is incredible. We would definitely recommend eating here, and please choose outdoor dining.

OT
OpenTable Diner
San Francisco
2 reviews
Dined 4 days ago
Overall4food5service1ambience4

This place had an amazing ambiance but mediocre at best service. My party had to track down our waitress to take our order, ask questions, and get drinks...not timely or considerate at all. The food was very good, however portions are on the smaller side; I’d recommend getting drinks or an appetizer along with your meal.

I told the restaurant when booking our reservation that we were celebrating a birthday, but nothing was brought out at the end of the meal; not every restaurant caters to special occasions however we were asked before being seated if it was someone’s birthday. Disappointed there was no follow up.

Overall, this place is a fantastic little restaurant if you want to enjoy downtown Los Gatos with music and a nice ambiance. However, don’t rely on the service. Know what your planning on ordering so you aren’t waiting an unnecessary amount of time and remind your server if you are celebrating a birthday, anniversary, or other special occasion

SD
StacyD
San Francisco
1 review
Dined 6 days ago
Overall3food1service3ambience4

The food was under seasoned, overcooked and way overpriced

TM
vipTinaM
San Francisco
37 reviews
Dined 6 days ago
Overall5food5service5ambience5

Lovely meal inside. Great service. Loved the Korean Ribs appetizer, guacamole, coconut prawns. The wedge salad was yummy! Great entrees all around the table.

SC
SherryC
San Francisco
5 reviews
Dined 7 days ago
Overall5food5service5ambience5

We had a wonderful evening with friends! Live music was excellent and the service was fabulous. We will definitely be back!

SC
StaceyC
San Francisco
5 reviews
Dined on June 8, 2021
Overall5food5service5ambience5

Everything was great, could have used a second heater outside around our table but outside of that perfect dinner.

SJ
vipSJKingG
San Francisco
29 reviews
Dined on June 8, 2021
Overall4food4service2ambience4

The menu options, wine selection, and our entrees were excellent. The only issue was that our service was a bit weak as our server did not seem well trained. A combination of small items were off, such as receiving our drinks (which we ordered first) before our appetizers came, no utensils came before the appetizers, and wine serving ettiquette was lacking.

DO
DianeO
San Francisco
1 review
Dined on June 7, 2021
Overall4food4service5ambience4

Daughters birthday

CS
CatherineS
San Francisco
1 review
Dined on June 5, 2021
Overall2food2service1ambience4

We used to really like this place, however, this time we were extremely disappointed. The wait staff that we had acted like they hated their job. Either they were extremely undertrained or just didn’t care. The food runners were excellent. We ordered the guacamole appetizer which wasn’t bad but had HUGE pieces of avocado which we had to mash ourselves. Not a big deal but my husband had the Philly Steak sandwich which was so grisly that he couldn’t eat most of it. It also had no flavor. Big waste of money and we wouldn’t recommend this place and most likely won’t return. For a classy place like this, they should have better wait staff. I hate having to give this bad review but hopefully the owner will make changes to improve.

OT
OpenTable Diner
Denver
2 reviews
Dined on June 4, 2021
Overall2food2service2ambience3

The location has a lot of potential, but the current experience is unimaginative and lackluster. The server only engaged with us when she dropped the bill off on a table full of dirty plates, the burger was dry and scallops were over cooked on the outside, undercooked on the inside, no one came by our table or ensured we were having a good experience and the nonstop 50’s playlist was not the right vibe for anyone under 80. Glad I tried it, now I know that I’m not missing out on anything.

GC
GaryC
San Francisco
1 review
Dined on June 4, 2021
Overall1food1service1ambience3

The food was awful. I would never go again and I would never recommend. The chilean sea bass with udon noodles was swimming in a sea of salty sauce and the poke similarly had too much sauce. Neither of us finished our meals because they were so bad. Add on the hefty prices and this place is a waste of money.

TM
vipTinaM
San Francisco
38 reviews
Dined on June 1, 2021
Overall5food5service5ambience5

The Korean rib appetizer is amazing. I always love their salmon poke bowl and the hula pie is a wonderful way to finish the evening with a friend.

JC
JillC
San Francisco
15 reviews
Dined on May 30, 2021
Overall4food4service3ambience5

We ate outside which was very nice. The food was good although we had to wait a bit fir our food.

DG
DebbieG
1 review
Dined on May 30, 2021
Overall3food2service1ambience4

Service was horrible! Was not crowded, service took forever! Food was just OK! Over priced for the value and portions! Will not return!

PK
PhilK
Las Vegas
1 review
Dined on May 29, 2021
Overall3food4service2ambience4

My wife and I reserved a table to celebrate our wedding anniversary. There was no recognition of that event and the table service was lacking. The server seemed to be too busy to spend more than 10 seconds at a time at our table. The bartender was excellent and provided the best service of our evening.

DM
DonnaM
San Francisco
1 review
Dined on May 29, 2021
Overall5food5service5ambience4

We had family visiting from out of town and decided on The Palms for first time dining. I made a reservation on Open Table (so easy)for indoor seating but when we got there they only had outdoor but within a few minutes they had indoor seating and moved us inside. I have to use a cane so the stairs were a bit of pain but I did it and it was worth it. Love the prawns!

OT
OpenTable Diner
1 review
Dined on May 29, 2021
Overall4food4service5ambience4

Anniversary

CP
vipCathyP
San Francisco
18 reviews
Dined on May 29, 2021
Overall3food3service3ambience4

Food was ok. Nice outdoor seating with heaters. Family friendly. Drinks were good. Appetizers were better than the entrees. Next time I would order just apps and share.

OT
OpenTable Diner
1 review
Dined on May 29, 2021
Overall5food2service4ambience5

Getting together wiht my besties

HP
HeatherP
Phoenix
5 reviews
Dined on May 29, 2021
Overall3food1service5ambience4

Great service food not good at all. Poke was fishy tasting, salmon was awful. Seabass was the inly good dish thanks to the waitress recommendation! Seriously the waitress was the only good thing about this place.

JB
JonnyB
San Francisco
1 review
Dined on May 29, 2021
Overall3food3service3ambience3

Food slightly cold as others reviewers said, which was odd as it took a while. Part of the food seemed microwaved as it was uneven hot and cold (mashed potatoes) so that was unusual for a restaurant.

OT
OpenTable Diner
Central Coast
1 review
Dined on May 29, 2021
Overall3food5service2ambience5

The wait staff was not very attentive at all. We waited forever for our drinks. The waitress only came over to take our order when my partner made eye contact with her. She was more interested in petting other peoples dogs than providing us proper service. Is that acceptable to pet animals when you are delivering food? Plus, after our plates were clear it took 12 minutes for her to return to see if we wanted dessert or the check. We have never had such bad service at the Palms. We love this restaurant. Normally the staff and food are wonderful. This experience makes me question if we should return.

OT
OpenTable Diner
Orange County
3 reviews
Dined on May 28, 2021
Overall4food5service4ambience5

Really great food and a wide variety of food options, servers seemed a little understaffed but they were great when speaking with them. I’d recommend you give it a try, definitely sit outside though

OT
OpenTable Diner
San Francisco
1 review
Dined on May 28, 2021
Overall5food4service5ambience5

Consistent LG outdoor dining experience. Service is always friendly.

OT
OpenTable Diner
Los Angeles
6 reviews
Dined on May 26, 2021
Overall3food2service2ambience2

UNDERWHELMED!! The food was just ordinary and over priced. I can get a better value at Cheesecake Factory. The servers are young, not too experienced people. They seemed annoyed if you’d ask for something. Not recommending them and I don’t plan to go back.

PM
vipPaulMh
Dallas
33 reviews
Dined on May 25, 2021
Overall4food5service5ambience4

Business dinner with colleagues so perfect venue for wholesome food
The service attentive but not too close
Great dinner said by all

MT
vipMiketT
Sacramento
5 reviews
Dined on May 24, 2021
Overall2food1service2ambience4

Food was terrible. Service was mediocre

Seems like they are struggling post COVID

d
davek
1 review
Dined on May 23, 2021
Overall5food5service4ambience4

Eaten there several times with great satisfaction.

OT
OpenTable Diner
Palm Springs
1 review
Dined on May 23, 2021
Overall3food3service2ambience3

Our waiter was not wearing a mask and seemed intoxicated

CV
ChrisV
San Francisco
1 review
Dined on May 20, 2021
Overall4food5service2ambience4

Food was great, service was Sloooow. The music outside was too loud.

SW
SophieW
San Francisco
4 reviews
Dined on May 20, 2021
Overall3food4service3ambience3

Music way to loud
Service not great. We had to ask to fix wobbly table
No one came to pour our wine or check if we needed something after entree served. It was nice they subtracted corkage fee though
Considering they are relatively expensive I think they should have tablecloths

K
vipKatkenny
San Francisco
4 reviews
Dined on May 20, 2021
Overall5food5service4ambience4

Great food, noisy and great live music. Had a special birthday

OT
OpenTable Diner
Hawaii
7 reviews
Dined on May 18, 2021
Overall4food4service5ambience5

Wonderful waiter!

Report
OT
OpenTable Diner
San Francisco
1 review
Dined on May 18, 2021
Overall2food2service2ambience2

Restaurant didnt

Report
KJ
KristenJ
San Francisco
1 review
Dined on May 16, 2021
Overall1food3service1ambience3

Food was great, service not so much. Barely ever saw our waitresses, yes plural. We had more than one. Was so hard to track someone down for drinks, to order, etc. Water was also spilled on me when a waiter was refilling a water glass on my table. Food was great though.

RC
RebeccaC
1 review
Dined on May 16, 2021
Overall2food4service1ambience2

I've LOVED The Palms in the past—so far I've dined there four times. The first three times have been excellent. This past Sunday, I went for my birthday with my partner and it was by far the worst experience. They shouldn't even ask you for extra information (date, birthday, anniversary, etc.) in the OpenTable reservation if the restaurant will completely disregard it anyway.

We spent two hours there and half of the time was spent, finished with food, waiting for the server (Joe) to show up again. Several times I actively tried to get his attention (both gestures and verbally), and I was completely ignored. We waited between 10-15 minutes between EVERY step (being given menus, finishing eating, waiting to order a next course, etc.).

I had told Joe that I wanted dessert later when we had initially ordered our entrees. After bringing us our entrees and appetizers, we waited 10+ minutes for him to show up again so we could order dessert, only to have him appear and immediately hand us the check. We politely informed him that we were planning on ordering dessert, in which he responded, "What would you like?" without giving us dessert menus. We said we didn't know yet and would like to see a menu. He goes to get us menus, but then leaves and doesn't show up for another 10+ minutes, even though the menu is incredibly short and we had made up our minds in seconds.

I feel so conflicted because I love this place so much, but I never expected to be treated so badly on a special occasion. It's made me lose my taste for this place entirely.

PA
vipPAfamily2
San Francisco
31 reviews
Dined on May 14, 2021
Overall3food2service4ambience4

Outdoor setting was very pleasant with tables in front of the grand old house under strings of lights and patio umbrellas. Regrettably, food was poor. My husband’s lobster bisque contained many small bits of shell. His mahi-mahi was grey and had a thick floury coating that came off in a slab. My sea bass was better, but pricey for the portion size. If I ever go back, I would get a drink, enjoy the setting, and skip the food.

RL
RonL
1 review
Dined on May 13, 2021
Overall5food5service5ambience5

My experience at Palms has been excellent and will continue to go to this restaurant.

My mom even suggested this for Mother’s Day this year where we had a fantastic time.

My friends and I have enjoyed Thursday nights with the live music now for quite some time.

I would recommend Palms restaurant to anyone… The food is excellent!!!

Love the mahi-mahi and wasabi mashed potatoes… The scallop dinner… The Chilean sea bass as well as the steaks.

—Ron

KM
KM11
San Francisco
7 reviews
Dined on May 12, 2021
Overall3food3service2ambience5

Lovely outdoor setting and usually enjoy the dinner, but tonight was off. The entrees weren’t up to par; fish under cooked, salad served with meal instead of before, tacos were not great, & the Koran bbq kali ribs were swimming in sauce making the rice soggy. In addition, our server never checked back & when we finally flagged her to ask for a couple things, they arrived after we were done.

h
hawkdog
Las Vegas
3 reviews
Dined on May 10, 2021
Overall3food2service3ambience5

Food was average with pretty small portions. Beer selection was not that good. Best part was the ambience, on a warm evening and being able to sit outside and enjoy the weather. Might come back for an appetizer and cocktail, but for dinner.

FAQs

You can order delivery directly from The Palms using the Order Online button. The Palms also offers delivery in partnership with Uber Eats. The Palms also offers takeout which you can order by calling the restaurant at (408) 402-3811.

The Palms is rated 4.4 stars by 650 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.