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The Palms, Los Gatos, CA

The Palms

4.2
4.2
1064 Reviews
$31 to $50
Pacific Rim
After many discussions and efforts to secure the future of our beloved restaurant, it is with a heavy heart that we announce the closure of The Palms.
We have engaged in extensive negotiations with our landlord in an attempt to renew our lease. These discussions have been exhaustive and have ultimately left us with no other viable option but to close our doors.
We want to express our deepest gratitude to our dedicated staff, whose hard work and commitment have been the backbone of our restaurant. We also want to thank our loyal customers, without whom this venture would not have been possible.
The Palms has been a part of our community for many years, and we are incredibly grateful for the loyalty and patronage we have received from all of you. Your enthusiasm, your smiles, and your love for our food and service have been a constant source of inspiration for our entire team.
Your support has been invaluable, and we will always cherish the memories of the moments we have shared.

Permanently Closed

This restaurant is permanently closed.

Order delivery or takeout

Additional information

  • Dining style
    Casual Elegant
  • Price
    $31 to $50
  • Cuisines
    Pacific Rim, Seafood, Grill
  • Hours of operation
    Daily 4:00 pm–4:15 pm
  • Phone number
    (408) 402-3811
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Catering
    The Palms has a full catering menu for any type of event, no party is too big or too small.
  • Private party facilities
    The Palms restaurant offers private and semi-private dining options for all types of events from boardroom meetings, graduations, birthdays to anniversaries, showers and rehearsal dinners. Our rooms are equipped with audio/video capabilities and controlled lighting for presentations.
  • Private party contact
    Maegan Garald: (408) 402-3811
  • Neighborhood
    Los Gatos
  • Cross street
    Grays Ln.
  • Parking details
    - 2hr Street Parking<br />- Underground parking in Lot #4 on Railroad Way between Elm and Gray’s, Unlimited<br />
  • Additional
    Banquet, Bar/Lounge, Beer, BYO Wine, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, View, Wheelchair Access, Wine

What 1,064 people are saying

Overall ratings and reviews

4.2
4.2 based on all time ratings
  • 4.1Food
  • 4.2Service
  • 4.4Ambience
  • 3.9Value

NoiseModerate

1,064 Reviews
  1. OCEric

    Orange County

    74 reviews

    1.0

    74 reviews

    Dined on January 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We were able to make a reservation only to show up and find it permanently closed. Open table needs to remove this place from their app.

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  2. TinaM

    San Francisco

    83 reviews

    vip
    5.0

    83 reviews

    Dined on September 28, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    3 courses, great service, everything was super Yummy!

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  3. OpenTable Diner

    Chicago

    2 reviews

    3.0

    2 reviews

    Dined on September 9, 2023

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5
    Ambiance was lovely outside as always… although the flies and gnats were a bit intense during our meal (not that we blame the restaurant for that). The food was just “meh” … many of the dishes we have enjoyed in the past are no longer on the menu, so choices were limited. Gluten friendly options are available, but there aren’t as many as there once were. Two of us got the wedge salad and added steak and chicken (respectively) - the steak was quite good, but definitely order the dressing for the salad on the side as they really poured it on! We also got the fish tacos and thought those were good.

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  4. MariT

    San Francisco

    31 reviews

    5.0

    31 reviews

    Dined on September 2, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Love the ambiance- absolutely beautiful! Servers were nice and accommodating Food were delicious - servings were big I was surprised to see on their menu my favorite island food. Definitely will go back again and will recommend to my friends.

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  5. GayleV

    Central Coast

    30 reviews

    vip
    2.0

    30 reviews

    Dined on August 27, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    Really wanted to love this place but it just wasn’t up to par. Sat outside because that was really where they were putting folks. We were bothered by flies and yellow jacket wasps the entire time. Inside only had people at the bar. Ordered drinks and appetizers. The calamari was very tough to eat the few rings that we had amongst the deep fried carrots and jalapeños (weird mix) drinks were ok but we have had better sangria at home. Main course was filets that were requested to be medium but both came out with well done. Had to ask where the mash potatoes were and they followed a little later. The bus boy was the best of the servers all the rest need to coached. Don’t think we will be going back anytime soon.

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  6. Bono

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on August 20, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    Food was overpriced, tasteless, dry. Service was poor.

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  7. EmilyP

    San Francisco

    1 review

    3.0

    1 review

    Dined on August 20, 2023

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 5
    Food was underwhelming, service friendly but not over the top

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  8. ElaineD

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on August 16, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    I had not been to the Palms. It had a fun menu, not overly expensive and the outdoor space was great. The servers were attentive and we had a lovely time.

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  9. FamilyFoodie

    San Francisco

    33 reviews

    vip
    3.0

    33 reviews

    Dined on August 13, 2023

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4
    Food was not up to par at the price level of menu items. I don’t think we will be returning. Great ambience and location during summer months when sitting outside. Piano player was just awful though.

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  10. awesome

    San Francisco

    6 reviews

    vip
    1.0

    6 reviews

    Dined on August 9, 2023

    1. Overall 1
    2. Food 1
    3. Service 5
    4. Ambience 3
    My husband and I had a horrible experience last night. We live locally and love dining and supporting our town but we will not be coming back. We ordered edamame as appetizers which were half edamame and half over cooked snow peas (?). My husband had the poke and he said not only was it just bad but the rice was very under cooked. I had the daily fish which was fine except the sides had no flavor whatsoever. To make it worse, our cocktails were even bad! I have had that same cocktail before and it was good but last night something was really off with the whole experience. Our server was very nice and professional I have to say. Overall, I would not come back when there are so many great restaurants to choose from in Los Gatos.

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  11. BenjaminD

    San Francisco

    1 review

    2.0

    1 review

    Dined on August 6, 2023

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3
    Food was really subpar. We were there during brunch.

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  12. Greyfox

    San Francisco

    2 reviews

    2.0

    2 reviews

    Dined on August 1, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    On the minus side: 1) Ordered a $52 medium ribeye steak. It arrived rare. 2) Staff was uncoordinated: wavered randomly between no service or two different people redundantly providing water, later two providing a replacement fork, then still later two working on the check. On the plus side: 1) The $44 chilean sea bass my wife ordered was excellent. 2) The complimentary anniversary desert was a nice touch. I do not plan to return.

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  13. SteveG

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on July 30, 2023

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    We ate on the front patio. It was a very pleasant place to eat. We were just off of the sidewalk, so it was busy, but not distracting until a guy came along with a wagon full of puppies. They were cute and as I said, distracting, but better behaved than a couple of the dogs on the restaurant patio who seemed to need to bark whenever a dog walker went by on the sidewalk. Food ranged from excellent to okay. The sliders were very good, the salmon and caesar salad excellent, and I wouldn't get the guacamole again. Prices were reasonable, and we were surprised that we'd showed up at happy hour.

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  14. ValerieR

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on July 29, 2023

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3
    Very disappointed. I don’t know if the owner changed recently but this place is not anymore what it use to be. Pinacolada is not good. Mojito does barely have mint. Food is not excellent and prices are high. I won’t come back.

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  15. EstherG

    San Francisco

    1 review

    1.0

    1 review

    Dined on July 24, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We really did not like the food. we expected better taste.

    1 person found this helpful

  16. Francis

    San Francisco

    3 reviews

    4.0

    3 reviews

    Dined on July 16, 2023

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 3
    Great food and cocktails! Just was a very hot day so couldn’t sit outside. I recommend 100000% to sit outside when you have a chance, inside is not as much fun.

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  17. TanjaB

    San Francisco

    2 reviews

    3.0

    2 reviews

    Dined on July 14, 2023

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4
    Palms is a beautiful setting to eat and drink. Good deals on happy hour drinks, but not a lot of good food selections. I had Chilean Sea Bass and it wasn’t that great, dry. Mine is so much better and my expectation when I dine out, especially in Los Gatos is that I have really good food! My friend ordered pasta with chicken and chicken slices were so thin, so basically eating pasta. Crème Brûlée top was burned in center and not crunchy on outer edge. How can you mess up this simple dessert??🙈

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  18. BarbaraK

    New York City

    8 reviews

    5.0

    8 reviews

    Dined on July 9, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Ate indoors. Very spacious and attractive. Food was delicious. Totally suggest the hula pie to finish off your meal! Server was exceptional

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  19. Smlbs

    Los Angeles

    21 reviews

    vip
    5.0

    21 reviews

    Dined on July 6, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    We recently dined at the Palms and sat outside. While we had an small issue with overcooked sliders our server Joseph made up for it! He was attentive, friendly and just overall great!

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  20. OpenTable Diner

    San Francisco

    12 reviews

    3.0

    12 reviews

    Dined on July 4, 2023

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3
    They were under staffed so service was slow and not attentive.

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  21. TinaM

    San Francisco

    83 reviews

    vip
    5.0

    83 reviews

    Dined on July 1, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Ate outdoors with out of town guests. Had a LOVELY meal, weather was perfect. Guacamole appetizer was fabulous. Fresh fish and fish tacos excellent. The Hula Pie dessert was fabulous.

    2 people found this helpful

  22. OpenTable Diner

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on June 30, 2023

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4
    Took about 15 minutes to get our drink. The server came to ask how everything was finally and I asked if we could order 🤷‍♀️ We got our food by a food runner the server never returned I asked another server for salt Finally our server returned I asked for the receipt 15 minutes later she was strolling by and I asked agin I have bad days too and waited tables for 30 years so don’t like to criticize servers but you need to get more help or something We won’t be back Maybe one of the two hostess can help the server

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  23. LoriO

    San Francisco

    1 review

    3.0

    1 review

    Dined on June 26, 2023

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 4
    The service was good, but the food was way over-salted. This wasn't what I expected given the price point of the menu.

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  24. MylesM

    San Francisco

    1 review

    5.0

    1 review

    Dined on June 23, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great atmosphere and wonderful service. Will definitely be coming back.

    1 person found this helpful

  25. KathrynS

    San Francisco

    3 reviews

    2.0

    3 reviews

    Dined on June 18, 2023

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4
    I was hesitant to book based after recent reviews during mothers day, but we went anyhow. There seems to be too many servers, not enough wait staff, and no management making sure that things are running smoothly. We waited about 25 mins before our waiter came. We ordered the kids food with our drinks. Drinks came out fast and well made. After another wait, we finally got to order our entrees. The adult entrees came out quickly, but our kids had to wait another 15 mins before our waiter saw us and realized the kids food wasn't out, neither was our appetizer. KIDS FOOD SHOULD ALWAYS BE PUSHED OUT FIRST. For the sanity of all your guests. Kids food finally came, and all our meals but one, were cold, dried out and bland. The rice in my bowl was dried out, cold and on the verge of crunchy. No salt, pepper, soysauce on tables. The fish in my husbands tacos had more breading than actual fish. Many staff were complaining about the kitchen. Most staff looked confused like they had no proper direction. Sad to see such a beautiful place being so poorly managed.

    1 person found this helpful

  26. DianeB

    San Diego

    1 review

    3.0

    1 review

    Dined on June 18, 2023

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4
    Nice location and ambiance. The service was good but the food was very overpriced for what I got. A sea bass portion for main course that was 3” x. 3”. $44 I think not!

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  27. OpenTable Diner

    Chicago

    7 reviews

    vip
    1.0

    7 reviews

    Dined on June 17, 2023

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3
    We were very disappointed with our experience. The venue has so much potential and is gorgeous on the outside. The inside was a bit random and the food was TERRIBLE. No flavor at all. I’ve never sent food back but we did. The restaurant attempted to do Hawaiian food and failed . And honestly even the pasta was bad. I’m surprised that the restaurant remains successful and is able to charge as much as it does.

    2 people found this helpful

  28. amyh

    San Francisco

    20 reviews

    vip
    5.0

    20 reviews

    Dined on June 14, 2023

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Excellent location for a lazy summer afternoon. The server was friendly and the wine list was extensive. Food prices were high but the location and ambience made up for it.

    1 person found this helpful

  29. KarinS

    San Francisco

    9 reviews

    vip
    2.0

    9 reviews

    Dined on June 10, 2023

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4
    The ambience is nice, with nice outdoor and indoor seating. Service was super slow the restaurant didn’t even know we were seated, and there was 9 of us. My sister-in-law’s dinner came out 15 minutes late when everybody was already done eating, the communication between the restaurant workers was very poor. 

    1 person found this helpful

  30. Toomuchvino

    San Francisco

    6 reviews

    4.0

    6 reviews

    Dined on June 10, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Wait staff was fantastic. The bartender came out and personally apologized for not having an ingredient for a cocktail we ordered. Very thoughtful

    1 person found this helpful

  31. plandust

    San Francisco

    41 reviews

    4.0

    41 reviews

    Dined on May 29, 2023

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    It was a pleasant end to a very pleasant evening for us.

    1 person found this helpful

  32. TeresaE

    San Francisco

    23 reviews

    vip
    5.0

    23 reviews

    Dined on May 27, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The scallops were amazing! We had the calamari and tempura veggies and they both were very good.

    1 person found this helpful

  33. carolW

    San Francisco

    19 reviews

    vip
    5.0

    19 reviews

    Dined on May 21, 2023

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great server and calamari is our favorite. The shots are a small pour for the cost but

    1 person found this helpful

  34. SandieP

    San Francisco

    18 reviews

    vip
    1.0

    18 reviews

    Dined on May 18, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 4
    New chef burned the veggie rolls that had no veggies inside, Kobe sliders were requested to be medium rare came well done & waitress said that it is hard for the cook to make them medium rare. Later they brought the sliders cooked medium rare. Had to go to the bar ourselves for drink refills as waitress did not check back on us. The Cesar salad lacked enough dressing. Overall a waste of a good evening out.

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  35. OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on May 15, 2023

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1
    I requested indoor seating as we were bringing a baby in a stroller for Mother's Day dinner. I don't know what happened but we were given a table outside. They said I requested outside. I know I did not because of the baby. I did say we would have a stroller and I feel that we were made to sit outside because of that. The waitress finally came after we had been seated for a while. She said she was having a bad day and that she was the only waitress for the outdoor area. And for us not to yell at her. We started with drink orders. She said do you want to put in your food order because things were running slow so we ordered guacamole and chips to start and our entrees. My son in law also ordered soup to start. Well the chips and guacamole arrived and at the same time so did my son in laws entree. No soup. He ate so it wouldn't get cold. He said the food was not hot. He was finished his meal and my husband's dish arrived. Then about 5 mins later the other 2 entrees came. Terrible. Then the soup showed up when the rest of us had finished eating. Desserts were never brought up. We would not have ordered any anyways. When drink orders were being taken my daughter and I ordered a lemon drop. She then ordered an espresso martini. Waitress brought it and said oh I thought you ordered a lemon drop as well. We said no. She said well they already mixed it. She made it seem like we were obligated to take it even though it was her mistake. Also, I asked for a coffee. It never came. I asked to have it removed from the bill when she brought it. She said it didn't make it on the bill. Wow. Overall a really disappointing experience. We won't be back.

    1 person found this helpful

  36. fun2dine

    San Francisco

    39 reviews

    vip
    2.0

    39 reviews

    Dined on May 15, 2023

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4
    Very poor service as was about 20 minutes after seated before anyone came by our table to ask if wanted waters or anything. And continued to be slow service. Food was good. Understand several employees called in sick or did not show up that day.

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  37. OpenTable Diner

    San Francisco

    2 reviews

    1.0

    2 reviews

    Dined on May 15, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    It was awful! It was cold and windy, asked to be moved inside and they said no in spite of ample empty tables inside. Took them 20 mins to get a gear lamp , when the table next to us complained they were cold, they just rolled out heat lamp out over to them. We asked again to move especially since they removed our heat lamp & they finally moved us to the 2nd floor again, despite all open tables on ground floor. My elderly mom had to take the stairs up with cane and all. We finally got our server, very nice guy, but overwhelmed. Food arrived, 2 out of 4 were cold and tasteless. We barely ate and left. Never again!!! Very unorganized and poor food quality. Everyone was running around and didn’t know what they were doing. Servers were walking around with dishes, asking if it was ours. When they moved us, they asked my son with a clearly broken, in case to carry the ice bucket to the 2nd floor. There were so many wrongs, I can’t begin to express my disappointment 🥲

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  38. OpenTable Diner

    New Orleans

    2 reviews

    1.0

    2 reviews

    Dined on May 15, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Poor service, many mistakes, wait staff was unprofessional. Food didn’t taste good and was presented poorly.

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  39. OpenTable Diner

    Orange County

    1 review

    1.0

    1 review

    Dined on May 14, 2023

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 2
    Mother’s Day brunch was a disaster here. Apparently 2 cooks walked out on this restaurant which then led to them scrambling for the rest of the day. Many tables sat and waited for an hour before even getting their order taken. We actually lucked out with our server and didn’t wait an hour. Sadly the food was not good either. Everything cold and flavorless and expensive. If you go to Yelp you’ll see even more accounts of this disastrous place.

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  40. JenniferJ

    San Francisco

    8 reviews

    vip
    1.0

    8 reviews

    Dined on May 14, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3
    After waiting for a server to stop by our table for 30 minutes, I had to ask the hostess if a server would be by soon. After another 15 minutes a manager stopped by to let us know they were short staffed and behind in the kitchen. The table next to us let us know they had been there for 1.5 hours and were still waiting for their appetizer. We decided to leave and go somewhere else. Very disappointing experience as this was our Mother’s Day lunch and we had heard great things about this restaurant.

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

You can order delivery directly from The Palms using the Order Online button. The Palms also offers delivery in partnership with Uber Eats. The Palms also offers takeout which you can order by calling the restaurant at (408) 402-3811.

The Palms is rated 4.2 stars by 1064 OpenTable diners.

Permanently Closed

This restaurant is permanently closed.

Order delivery or takeout

Google Map for The Palms

115 N. Santa Cruz Ave., Los Gatos, CA 95030

Additional information

  • Cross street
    Grays Ln.
  • Neighborhood
    Los Gatos
  • Hours of operation
    Daily 4:00 pm–4:15 pm
  • Price
    $31 to $50
  • Cuisines
    Pacific Rim, Seafood, Grill
  • Dining style
    Casual Elegant
  • Dress code
    Casual Dress
  • Parking details
    - 2hr Street Parking<br />- Underground parking in Lot #4 on Railroad Way between Elm and Gray’s, Unlimited<br />
  • Payment options
    AMEX, Diners Club, Discover, Mastercard, Visa
  • Additional
    Banquet, Bar/Lounge, Beer, BYO Wine, Chef's Table, Cocktails, Corkage Fee, Counter Seating, Full Bar, Gluten-free Options, Non-Smoking, Patio/Outdoor Dining, Private Room, Takeout, View, Wheelchair Access, Wine
  • Phone number
    (408) 402-3811
  • Catering
    The Palms has a full catering menu for any type of event, no party is too big or too small.
  • Private party facilities
    The Palms restaurant offers private and semi-private dining options for all types of events from boardroom meetings, graduations, birthdays to anniversaries, showers and rehearsal dinners. Our rooms are equipped with audio/video capabilities and controlled lighting for presentations.
  • Private party contact
    Maegan Garald: (408) 402-3811
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