The Palm West Side

4.5
5498 reviews
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$50 and over
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Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5498 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
92% of people would recommend it to a friend
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MR
1 review
Dined 3 days ago
Overall 3food 4service 1ambience 4

We were very excited to come to your restaurant. We arrived early enough to have a drink and sat at the bar. We were seated after our drink and the restaurant was relatively empty. Our waiter came over after a few minutes and asked us if we wanted a drink. We ordered a bottle of wine and then we sat. We finished an entire glass of wine before the waiter came over. He took our order very quickly and then we didn't see him again until after our meals. Very little interaction. For the price of our meals I expected better service. The food was good, but I don't think I would rush back. For the price there are other restaurants I would visit before I would return to the Palm.

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JF
1 review
Dined 3 days ago
Overall 5food 5service 3ambience 4

Food was excellent good portions front desk girls great waiter was ehhhh.

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J
New York Area
8 reviews
Dined 3 days ago
Overall 1food 1service 3ambience 3

I have been a customer at the Palm Westside since it opened many years ago. I typically sit at the bar where Kiril and Megan take wonderful care of me. Saturday night I had a 6:30 reservation in the dining room. Greeting at the door was rushed and not genuine. Table wasn’t ready so was told to wait in the bar and they would text me when the table is ready. This never happened. My dinner companion went over to find that our table was ready. Table service was not inviting and gracious. I felt rushed. I ordered the rib eye med-rare. It came cold and rare. Nobody checked back with my table so I ate half and took half home. All in all not a great experience.

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NM
New York Area
2 reviews
Dined 3 days ago
Overall 4food 4service 4ambience 4

They were running about 15-20 min behind in reservations - so make sure you make your reservation earlier than you need to be out... especially if it's pre-show. But the waiter handled it very well and was very busy but still very efficient. Good food. The filet mignon was not as smooth as I was hoping for the price, but everything was very tasty.

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OT
New York Area
82 reviews
Dined 3 days ago
Overall 4food 4service 4ambience 4

We frequent Palm Too but chose this location for the first time. This was a good dinner for a family celebrating 2 birthdays. Reception was friendly. We met early in the bar for drinks & our bar server was friendly & professional. At the table we had 2 rounds of drinks & appetizers. We ordered 2 bottles of wine, 9 appetizers, 8 entrees, 4 sides, 5 desserts & several aperitifs - we were 7 adults with 2 kids. I thought our server was fine for me but several others in the family did not think he was accommodating or friendly or efficient - we did have to ask him several times to clear empty glasses & plates when the table was overloaded. The busmen, managers & anyone else helping to serve us were much friendlier & more professional. Aside from that, we had a good time & the food was very good.

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OT
New York Area
4 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

34th wedding anniversary

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A
New York Area
5 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

We have been coming to Palm Westside for years for both business and pleasure. We were here for a late lunch and it was once again a relaxed atmosphere, terrific lunch and service

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w
Toronto
25 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

I will always come here every time I am in NYC. Please don’t ever change.

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JV
Philadelphia
1 review
Dined 5 days ago
Overall 3food 3service 5ambience 5

Restaurant was out of lobster and salmon. Very disappointing,

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j
New York Area
12 reviews
Dined 6 days ago
Overall 2food 4service 1ambience 3

always enjoy the Palm but this time the meal was ruined by an inattentive waiter.
although we arrived at 6 and told him we had an 8:00 show he was relatively a no show for the entire meal.
we actually had to give the order to another waiter since he dissappeared after our first conversation.
then it took 40 minutes between appetizers and main course and twice when we questrioned him as he was walking past our table he said it's coming without any kind of an apology.
when the mains finally came the sides were luke warm but was too late to send them back.
i had to chase him down to get my check and then my 837 points were not included even though i gave him my card. we had to leave with no time for dessert and i have to call restaurant about the points.
left 15% tip instead of the usual 20% but probably should have left less.
lastly when i made reservation i told them it was my anniversary but that was forgotten maybe because we did not order dessert but again without any kind of mention or apology.

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d
New York Area
9 reviews
Dined 6 days ago
Overall 3food 3service 4ambience 2

Not as good as it used to be—a lot of better steak houses at a better price !

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AD
1 review
Dined on May 14, 2019
Overall 5food 5service 5ambience 5

We had a variety of appetizers and a Gigi salad it was all delicious.

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MD
New York Area
106 reviews
Dined on May 14, 2019
Overall 5food 5service 5ambience 5

Great service and food!!

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OT
1 review
Dined on May 12, 2019
Overall 2food 2service 2ambience 2

Waiter was rushing taking the orders. We were three guests and he forgot to ask my husband’s order and had to call his attention. Waiter didn’t offer us any side dishes. After serving all our dinner steaks, we realized we didn’t order any side dishes. The sodas we ordered were flat, they served it in a big glass each with super full of ice cubes.
Waiter didn’t offer desserts after taking out our plates. I had to check my phone to see the dessert menu and wait for him to come back. It’s not many people when we were there. I see their staff are a quite good enough to handle tables.

The place is too dark for us.
The front desk was messy. They have pens and scissors displayed right in front of the guests checking in. My 18month old son almost grab the scissors/ pens - he was on baby carrier on my chest while I was asked to check in our reservation party.

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G
New York Area
61 reviews
Dined on May 12, 2019
Overall 4food 3service 4ambience 4

We'd never been to any of the Palm restaurants but took the opportunity to go to the Palm West on Mother's Day after seeing a show. Decor and ambience were great, service was good. Lobster bisque was great, Brussel sprouts and asparagus were very good, cottage fries and fried onions excellent. The entrees were fair to good - boneless ribeye, hangar steak, whole lobster and King crab legs. We skipped dessert. We would definitely go again.

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R
New York Area
15 reviews
Dined on May 11, 2019
Overall 2food 2service 2ambience 3

We were needlessly rushed. We had a 5:15 reservation. Seated immediately because the restaurant was 25% full. The problem was we were asked 3 times within 15 minutes if we are ready to order. Salads and Apps came quickly. Before we finished with our appetizers, the waiter were standing at the table holding our entrees. Steaks were just okay and the hash browns were COLD inside. They were sent back and came back barely warm inside.

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SM
Las Vegas
1 review
Dined on May 10, 2019
Overall 3food 3service 4ambience 4

Good not great for the money. Would rather spend that kind of money somewhere else.

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L
New York Area
119 reviews
Dined on May 10, 2019
Overall 4food 4service 5ambience 4

I believe the steaks at the Palm are among the best in NYC. Our service last night was excellent. We had theatre tickets and the pacing of the courses was spot on.

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MD
New York Area
107 reviews
Dined on May 10, 2019
Overall 5food 5service 5ambience 5

A fabulous meal-great food and service.

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g
New York Area
17 reviews
Dined on May 8, 2019
Overall 4food 4service 4ambience 4

Love this classic New York steak house. It's always very good and one of my favorites. This time they put us in the middle of the dining room and it was too loud. We ask for a booth and they put is in one, which was much better.

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AT
1 review
Dined on May 8, 2019
Overall 5food 5service 5ambience 5

Our waitress was so lovely, everything was timed out perfectly. Food of course was delicious! It was my moms birthday and they even sang to her and gave her a desert on the house. Overall a fabulous experience and can’t wait to visit again!

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A
Washington DC
80 reviews
Dined on May 8, 2019
Overall 5food 5service 5ambience 5

The best in NY

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r
New York Area
133 reviews
Dined on May 8, 2019
Overall 4food 4service 5ambience 4

I always did the Power Lunch because it was such a great deal. Not as much anymore, they raised the price $2, and eliminated the side dishes and dessert.

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WJ
Los Angeles
18 reviews
Dined on May 6, 2019
Overall 4food 4service 4ambience 3

It is what it purports to be. A good quality steakhouse

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OT
New York Area
3 reviews
Dined on May 4, 2019
Overall 1food 3service 1ambience 1

What a mess. I'm not sure what was going on this night, but reservations were an hour and a half backed up. Completely joke and super embarrassing for me since I had a special guest with me.

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OT
1 review
Dined on May 4, 2019
Overall 2food 4service 3ambience 3

Pre theater dinner reservation was for 6:15.
Checked in at 6:00
Was told reservations were delayed by 15 minutes due to a “large” group running late finishing their meal.
Returned at 6:15.
Returned at 6:30.
Returned at 6:45, was told that they would text me when table was available.
By this point, many people were waiting for pre theatre meal.
Finally seated at 6:50
Order taken at 7:00
Food starts arriving at 7:25
Had 20 minutes to eat.

Most quality restaurants would discount the meal, The Palm comped our sodas.

Amateurs. Should know better.


Won’t be back.

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OT
New York Area
7 reviews
Dined on May 4, 2019
Overall 4food 5service 3ambience 4

Delicious food but soso service as waiter was unattentive

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MD
New York Area
107 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

The lobster was done perfectly. The staff was great.

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MD
New York Area
107 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Everything was great!!

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l
1 review
Dined on May 3, 2019
Overall 3food 4service 1ambience 4

I love the Palm but the last few times I’ve had lunch here the service was not good. I had to hunt down our waiter for everything.

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MD
New York Area
107 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Everything was great!!

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BE
New York Area
2 reviews
Dined on May 2, 2019
Overall 5food 5service 5ambience 5

Great food and service. Lively atmosphere. Would recommend for business dinners.

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R
New York Area
3 reviews
Dined on May 2, 2019
Overall 5food 5service 5ambience 4

My family and I have been coming to various branches of Palm Restaurants for decades. We have never had a bad meal.

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OT
Seattle
3 reviews
Dined on May 1, 2019
Overall 5food 5service 5ambience 5

Our server Jill was awesome and the food of course was delish! The Palm never disappoints!

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MD
New York Area
107 reviews
Dined on May 1, 2019
Overall 5food 5service 5ambience 5

Fabulous food and service. The staff could not have been more helpful or friendly. Another great experience.

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CT
New York Area
8 reviews
Dined on May 1, 2019
Overall 4food 4service 4ambience 4

excellent choice for a pre-theater lunch. Fun decor, nice waiters, comfortanbe rate of service (not rushed but timely), good classic lunch options. Overall-- GREAT!!

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t
Philadelphia
24 reviews
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Food was excellent a must go to service was excellent

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d
Palm Springs
72 reviews
Dined on April 27, 2019
Overall 3food 2service 5ambience 3

Filets are x supposed h to be special but, it was only mediocre.

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S
New York Area
19 reviews
Dined on April 27, 2019
Overall 4food 4service 5ambience 4

First timer. Not bad. Good food, excellent attentive service. Will return.

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G
New York Area
99 reviews
Dined on April 27, 2019
Overall 5food 5service 5ambience 5

Lobster is always a winner, as are the half and half. Enjoyable dinner and staff is attentive and helpful.

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