The Palm West Side

4.5
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5775 Reviews
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$50 and over
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Steakhouse

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Pre/post Theatre
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5775 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
88% of people would recommend it to a friend
5
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OT
New York Area
1 review
Dined a day ago
Overall 5food 5service 5ambience 4

Never had a bad meal there. Food was great. Service was outstanding

MD
New York Area
130 reviews
Dined a day ago
Overall 5food 5service 5ambience 5

A great meal and fantastic experience.

JL
New York Area
1 review
Dined a day ago
Overall 2food 3service 1ambience 2

Service was

YO
Chicago
2 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

Our server was absolutely wonderful! She was so sweet and attentive. We were in NYC for 4 days and it was the best dinner we had. Beautiful restaurant and the ambiance was so nice. Food was INCREDIBLE!!!!!! It’s definitely very expensive but worth every penny. I had the apple cider salmon. Excellent

N
New York Area
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 4

Very nice steakhouse with a kids menu. We arrived early and they sat us right away. Was a bit loud, especially the booth behind us. Service with a smile and was quick. Husband loved the lobster bisque. We both had drinks from the bar that were good. Husband had a ribeye that was good. I got the 9oz tenderloin which was delicious. Sides are shareable so we got the garlic mashed potatoes, delicious. I got the pumpkin creme brûlée, amazing. Husband got the cheesecake and liked it. Would recommend. Would return.

OT
New England
2 reviews
Dined 5 days ago
Overall 3food 3service 3ambience 4

Rushed us out. No time to enjoy the meal before food rushed towards us. Been there many times, this time did not hold up.

JB
New York Area
22 reviews
Dined 6 days ago
Overall 5food 4service 5ambience 4

Our server and the team were very warm, welcoming, attentive, thorough and professional. We had a nice booth off to the side giving us added, relaxed comfort. Our food was very good. The wedge salad was a great blend of flavors. The quality of beef in the Filets were also quite good. The one knock would be the chefs lack of seasoning on the Beef and the mashed potatoes. Otherwise it was a great experience.

OT
Philadelphia
1 review
Dined 6 days ago
Overall 5food 5service 5ambience 5

The Palm West went above and beyond to make our experience an unforgettable one after having a long, hard day.

OT
New York Area
2 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

It’s always a wonderful experience The food and service is amazing

E
New York Area
4 reviews
Dined 6 days ago
Overall 3food 4service 3ambience 3

Not all seating is equal here. After being taken to table that was literally in front of kitchen doors, and asked for another, we were taken to "back room" which was okay except the music playing main dining room couldn't be heard and overhead fans were on hyper and chilled the room (and food).... but still nice, great cocktails but pricey! Food as expected...

OT
Baltimore
8 reviews
Dined on October 11, 2019
Overall 1food 1service 2ambience 2

The previous reviews were correct. The steaks were poorly seasoned. YOU HAD JUST ONE JOB!

Had to send back the Au Gratin as it was cold and swimming in a puddle of oil.

Kids menu: our child confused the chicken strips for fish strips they were so bad.

Service was sloppy and inattentive.

I will not go back to the Palm chain. Should have gone to Ruth’s Chris.

MD
New York Area
131 reviews
Dined on October 11, 2019
Overall 5food 5service 5ambience 5

Great staff who go out of their way to make sure everything is perfect. The food is delicious.

OT
Indiana
132 reviews
Dined on October 10, 2019
Overall 3food 3service 4ambience 3

The food was good but there are better steakhouses

C
Washington DC
58 reviews
Dined on October 10, 2019
Overall 5food 4service 5ambience 5

The Palm is a great restaurant. Highly recommended albeit slightly marred by a few points.
I ordered the special, a smaller rib eye with bone in. Thin rib eye, would have preferred thicker and smaller. Ordered charred Pittsburg style, it can prepared medium. Hardly any red, improperly cooked for a major steak restaurant. Other diners had filets, which fared slightly better although a little too rare of medium rare.
We were eating pre theatre and everyone’s meals were served at same time so didn’t want to break continuity of eating and possibly make us late. Sides were delicious. Spinach and fries

Must compliment our server AUSTEN (with an E). Perfect blend of professionalism and personality. He made our evening flow with incredible service. And thanks to the manager for stopping by to say hello.

MF
New York Area
19 reviews
Dined on October 8, 2019
Overall 4food 4service 5ambience 4

Good food and service. The Palm is always a good experience

m
New York Area
65 reviews
Dined on October 5, 2019
Overall 5food 5service 4ambience 5

As usual the lobsters and steaks were 1st class.
One person in our party was celebrating a birthday. The maitre'd was so kind and sent over a beautiful dessert plate on the house. What a beautiful grsture.

SS
Philadelphia
3 reviews
Dined on October 5, 2019
Overall 4food 4service 4ambience 4

Ordered the Filet Mignon it was cooked to my preference but could have used some seasoning. Again this was good but not on par with my favorite place.

DM
Los Angeles
101 reviews
Dined on October 5, 2019
Overall 5food 5service 5ambience 5

One would expect that after many decades the Palm franchise would be worn out. Actually, Palm continues to be a spectacular restaurant. The food is tops and the service is great. Best of all, Palm is the only place in Manhattan where you can get gargantuan lobsters cooked to perfection.

m
New York Area
10 reviews
Dined on October 5, 2019
Overall 3food 3service 1ambience 4

Just to summarize quickly, the service was excellent, but everything seemed very rushed. So rushed in fact, that the steak seemed to have zero seasoning and the string beans were basically raw. I'm totally fine with vegetables that are a bit al-dente, but this was not the case. It's ashame, but there are so many excellent steakhouses in NYC, Wolfgangs, Strip, Peter Luger, BLT Prime, etc., that I would think you either need to stay on your game to keep repeat customers or assume you'll survive on tourists. If I were to recommend Palm West Side, I would just advocate that if you're food is not up to your expectation, don't hesitate to let someone know and they will absolutely take care of it. Again, the service and management are top notch, but the consistency of the food is a bit questionable.

MG
New York Area
10 reviews
Dined on October 5, 2019
Overall 4food 4service 5ambience 4

Had dinner at the Palm West Side before a show. Our waiter was very good at getting us out in plenty of time for our show. My steak was very flavorful and the half & half was outstanding. We couldn't stop eating it even though we were very full. Would definitely go there again for dinner.

OT
San Antonio
1 review
Dined on October 5, 2019
Overall 3food 1service 2ambience 5

The steak was not what we expected . Our food was cold asparagus side dish cold . We didn’t get steak knifes we had to ask for them . The steak was a ribeye and we were sharing it was brought out cut in strips which made our steak dry and cold . Every chef know u don’t cut a 26 oz of steak into strips it ruins the steak. Overall was a disappointment especially since it was our wedding anniversary dinner it was ruined by poor food and service of restaurant. Antony the manager did it right for us took care of it .

AO
Washington DC
1 review
Dined on October 4, 2019
Overall 2food 2service 3ambience 4

My family and I had dinner at The Palm before seeing a show, and we were very disappointed in both the service and the food. The food was just blah (think Applebee’s). Green beans were undercooked and basically no seasoning, mushroom caps were under seasoned as well...I’ve had better calamari from take out restaurants...I could go on and on. We were excited to treat our kids to a “fancy” dinner out, and it was just a big disappointment with a big bill attached.

RM
New York Area
4 reviews
Dined on October 2, 2019
Overall 5food 5service 5ambience 5

Service is always first class and the attention to detail top notch! And menu offers enjoy variety to keep everyone happy with the options available. Fun atmosphere.

GO
New York Area
42 reviews
Dined on September 29, 2019
Overall 5food 5service 5ambience 5

It was a Wonderful experience, loved the ambience, the food.and the staff

LI
Atlanta
2 reviews
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

Our waitress was wonderful--attentive, entertaining, knowledgeable and caring. The food was sooooo good. I had the NY strip and it was melt in your mouth and done perfectly. Noise level was kinda high but hey, this is NYC!!

CS
1 review
Dined on September 28, 2019
Overall 1food 3service 2ambience 1

No AC, drinks were slow to come out, and my steak wasn’t seasoned at all. They swiped my card twice, and took forever to settle the bill. By far the worse dining experience of the trip.

TN
New York Area
14 reviews
Dined on September 28, 2019
Overall 2food 2service 4ambience 3

We were very disappointed with this visit to the Palm. The AC was broken and the front desk staff and manager should tell the truth that it is NOT going to be fixed. Besides the no AC situation, the side dishes (green beans and brussel sprouts were tasteless) and undercooked. They should have compensated everyone for the Air Conditioning situation not being fixed, like they said it was when we checked in.

LH
New York Area
1 review
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

The food was delicious and plentiful. Jeffrey was our waiter and he was very attentive. Multiple people stopped by our table to ensure a wonderful experience. Thanks!!

AW
San Francisco
1 review
Dined on September 28, 2019
Overall 5food 5service 5ambience 5

Had an amazing time there! Service was great and food was amazing!! Can’t wait to go back!

BP
1 review
Dined on September 27, 2019
Overall 5food 5service 5ambience 5

The over all experience was lovely and we look forward to going back. We live in Boston and made it a point to eat dinner there whilst in NYC. Thank you for a great experience.

MM
Charleston
7 reviews
Dined on September 26, 2019
Overall 5food 5service 5ambience 5

We have shared all of our significant life events at The Palm. We were there last Thursday, and it was its usual great- great food, great service, great martins

MD
New York Area
131 reviews
Dined on September 26, 2019
Overall 5food 5service 5ambience 5

Great food and great service. This restaurant is the best!

TG
Washington DC
18 reviews
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

We both live in Washington DC & eat at The Palm there. Wanted to try the Palm in NYC. LOVE it!

JO
New York Area
24 reviews
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

The food was delicious and the staff very attentive. A funny complaint was that we were out from dinner in an hour, we already had seen our show and were in no rush but really did not inform the staff of that fact, but while we were very quick, we did not feel rushed.

EB
1 review
Dined on September 21, 2019
Overall 5food 5service 5ambience 5

A wonderful respite from the clamor of the city, on an otherwise hectic day.

KM
1 review
Dined on September 20, 2019
Overall 2food 1service 3ambience 4

The only advantage to dining at this establishment is the proximity to the Gershwin Theater. The food was poorly prepared, the veal marsala was tough and gummy. The wine was mediocre at best and 3 times the wholesale price. Yes, this is NYC but save your money and go elsewhere.

b
New York Area
19 reviews
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Fabulous meal and service
Thanks

MS
New York Area
21 reviews
Dined on September 20, 2019
Overall 5food 5service 5ambience 5

Excellent steaks and lobster, great wait staff.

P
1 review
Dined on September 19, 2019
Overall 5food 5service 5ambience 5

Excellent lunch choices including some surprises - not just meat! Attentive service and (don’t know if they want this known!) very flexible about substitutions - salmon instead, hold shrooms, different dressing on the side - got everything right with a smile. And surprisingly good value! If they have the victory burger, forget the salad you were going to order and go to the gym an extra day to make up for it.

JR
Las Vegas
1 review
Dined on September 19, 2019
Overall 5food 5service 4ambience 5

Before theater lunch

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