The Palm West Side

4.5
5687 reviews
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$50 and over
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Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5687 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.4
service
4.4
ambience
4.1
value
Noise · Moderate
85% of people would recommend it to a friend
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OT
Seattle
2 reviews
Dined 3 days ago
Overall 5food 5service 4ambience 4

Dinner before a first broadway show with my daughter!

MD
New York Area
125 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Great food and fantastic service.

OT
New York Area
1 review
Dined 3 days ago
Overall 4food 4service 5ambience 4

Anniversary

DS
Philadelphia
2 reviews
Dined 4 days ago
Overall 4food 4service 5ambience 4

Always great food. Always pricey. Great service....Special Occasions.

AB
New York Area
1 review
Dined 4 days ago
Overall 1food 1service 2ambience 3

Steak was overcooked. Waitress was missing most of the meal. Restaurant was very loud

D
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 4

Food was absolutely amazing and the service was excellent. It is well located next to a few broadway theatres which made getting to our show easy, a 2 minute walk. Would definitely return.

JC
New York Area
1 review
Dined 4 days ago
Overall 5food 5service 5ambience 4

It’s a little loud but manageable

Service is great and food is always good

D
New York Area
37 reviews
Dined 5 days ago
Overall 3food 3service 3ambience 3

I have been to this restaurant sooo many times, usually on the weekends. I really like the food. Last night the service wasnt up to par waited a long time for drinks and kitchen got one of our orders incorrect...so not sure i will go back during the week??

M
New York Area
9 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

Our server, Cassandra, was outstanding. We have been going to the Palm for almost 20yrs and she provided the best service we have ever had. Food was its usual - excellent.

JS
Toronto
2 reviews
Dined 5 days ago
Overall 4food 4service 4ambience 4

This restaurant is a classic and if you’re in NYC and you like steak, you shouldn’t miss out. Famous for steak but the menu has something for everyone and those dishes are just as delicious- I’ve tried them with members of my family who don’t like steak. Even the salads are delicious. This is also a perfect place for pre-theatre dinner. You get what you pay for here, high quality. I know it sounds like I’m writing a commercial but I’ve been going there a long time and finally decided to write. Enjoy!

MD
New York Area
125 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

Everything was great. Delicious food and fantastic service

RE
New York Area
59 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

One of our favorite places. They know how to take care of you. We had another very enjoyable meal and will be back soon.

S
New York Area
36 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

They take the best care of us. Period.
Food is great of course.

RA
New York Area
1 review
Dined 7 days ago
Overall 5food 4service 5ambience 4

Absolutely fantastic place - NEVER disappoints.. service, food, decor.. all home runs

OT
New York Area
1 review
Dined on August 10, 2019
Overall 4food 5service 5ambience 4

We sat in bar and enjoyed every minute of our evening. Perfect pre theater destination. Our servers were pleasant and efficient. Our drinks were great and dinner delicious. The bar is overdue for an update but I would definitely recommend.

t
New York Area
1 review
Dined on August 10, 2019
Overall 3food 1service 4ambience 4

Our meal at the Palm West Side did not live up to our expectations. They had a poster in the window offering surf and turf for $65 each. We splurged and ordered two. The lobster and the butter sauce were very good. The steak (filet Mignon) was cooked right (rare and mid-rare), but had no flavor, was under-seasoned, and tough. In our town, we go to Texas Roadhouse and their filet Mignon is way better in all respects and less than half the price. The sides were just OK. The service was fine. Our server was very friendly and efficient.

This may have been our last visit to the Palm anywhere. Certainly our last visit to the Palm West Side.

OT
Toronto
2 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Great food and service.

PB
New York Area
11 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

What a fantastic experience. We had a very nice round table which was perfect for the 6 of us to converse. We asked our server Alberto to set us up with a family style dinner and we never had to look at a menu. He brought out everything we loved and nothing we didn't. I can't say enough about Alberto. The double cut NY strip was cooked perfectly the Chicken Palm was outstanding and the doughnuts to end the dinner were perfect.

LV
New York Area
2 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Had a very enjoyable dinner and our waitress, Elizabeth was above and beyond outstanding.

OT
1 review
Dined on August 7, 2019
Overall 5food 5service 5ambience 5

Anniversary dinner was great and the restaurant had a great atmosphere.

OT
New York Area
1 review
Dined on August 7, 2019
Overall 5food 5service 5ambience 5

Food was delish, as usual and Morat went above and beyond - true professional.

BB
1 review
Dined on August 7, 2019
Overall 3food 3service 2ambience 5

My steak was under cooked. We had a change in server mid meal which made our desert and drinks not show up.

ML
New York Area
19 reviews
Dined on August 7, 2019
Overall 4food 4service 5ambience 4

The restaurant hostess was very gracious when we arrived late for our pre-matinee lunch reservation. Our server was lovely, and they managed to get us seated and served, with dessert for my young daughter without skipping a beat!

OB
New York Area
10 reviews
Dined on August 7, 2019
Overall 5food 5service 5ambience 5

Always great at the Palm. You.don't always have to have steak. The crab cakes were delicious!!!

OT
London
1 review
Dined on August 6, 2019
Overall 5food 5service 5ambience 5

Excellent experience

j
New York Area
2 reviews
Dined on August 4, 2019
Overall 5food 4service 5ambience 4

We went to The Palm this evening we had the Lobster special and steak. Everything was delicious. The tomato and burrata was exceptional the burrata was very creamy.
Both the lobster and steak was perfect.
I am looking forward to our next dinner at The Palm.

LE
Orlando
14 reviews
Dined on August 3, 2019
Overall 4food 4service 4ambience 2

Although the food and service was fine, the noise level was over the top. We could not speak to each other across the table without shouting. We won't be back.

MS
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

The food was wonderful . of special acknowledgement was our waiter smart , fast , considerate and oh o professional . Best waiter I have ever experienced .
You Helper Tom was engaging , upbeat and very focused on our satisfaction .
great meal , great experience . many thanks !!!

r
1 review
Dined on August 3, 2019
Overall 3food 3service 2ambience 3

The restaurant was very busy which in turn made the wait staff very fast and not conscientious of their work

J
New York Area
11 reviews
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

Delicious food. Great service! We had the summer lobster special and loved it.

d
New York Area
68 reviews
Dined on August 3, 2019
Overall 5food 5service 4ambience 4

Always a GREAT meal...had the BEST Prime Rib EVER

c
Detroit
2 reviews
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

I don’t normally write reviews, but this visit deserves one! First, I would just like to thank everyone from the hostess, to our waitress, to the manager who all made our anniversary visit very memorable. You all played a part to help make our anniversary feel special.
The food was delicious. My wife had the halibut and I had the filet medallions. Both were very good and cooked to perfection. Our waitress was very attentive without constantly hovering- perfect! The manager was around and involved with the guests which I thought was refreshing. And even the gentleman refilling beverages always made sure our glasses were never empty.
Everyone was polite, engaging, and just made us feel welcomed.
Whether you’re looking for a romantic dinner, a delicious lunch before a show (which is what we did - it’s literally across the street) or just want some amazing food with equally amazing service, I cannot recommend this place enough!!!

OT
New York Area
19 reviews
Dined on August 1, 2019
Overall 5food 5service 4ambience 5

Dinner before a show!

A
Mexico City
7 reviews
Dined on August 1, 2019
Overall 4food 5service 5ambience 4

The Palm West Side es un restaurante con extraordinario Cortez de carne y magníficas langostas de Maine.
La calidad y atención del servicio es estupenda y el ambiente muy cordial

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MD
New York Area
125 reviews
Dined on August 1, 2019
Overall 5food 5service 5ambience 5

Great service and food by a friendly and competent staff.

n
New York Area
23 reviews
Dined on July 31, 2019
Overall 2food 2service 2ambience 2

We often go to the Palm once or twice a summer for the lobster special. It was very inferior this year. The lobster was not sweet. The fried side dishes were not hot or fresh. My friend’s medium steak arrived rare and it took us a while to flag down the waiter,

S
New York Area
3 reviews
Dined on July 31, 2019
Overall 5food 5service 5ambience 4

Food and service are always great
I look forward to going for summer lobster promotion every summer
The Palm is my favorite restaurant and the palm west side is the best

GF
Miami
5 reviews
Dined on July 28, 2019
Overall 1food 1service 4ambience 4

We ordered lobster which was not cooked properly. They were cold and had to be sent back.

JK
New York Area
18 reviews
Dined on July 28, 2019
Overall 3food 3service 4ambience 4

I am disappointed that The Palm did not live up to there offer of 5lb lobsters for the price of 4. They did not serve the 5lb lobsters to us, b/c they didn't have them. We were not offered a rain check for next tome. Nor did the admit the problem.

OT
Miami
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

Fantastic...... great food

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