The Palm West Side

4.5
icon/ic_reviewCreated with Sketch.
5728 Reviews
icon/ic_price_rangeCreated with Sketch.
$50 and over
icon/ic_cuisineCreated with Sketch.
Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
avatar copy

Private Dining

Book your next event with us

View details
What 5728 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
85% of people would recommend it to a friend
5
4
3
2
1
Sort by
Filters
OT
New York Area
2 reviews
Dined 2 days ago
Overall 5food 5service 4ambience 4

Best steak in years!

AM
New York Area
6 reviews
Dined 3 days ago
Overall 4food 5service 4ambience 4

We went there to celebrate a friend and had a very enjoyable dinner/evening.

GK
New York Area
26 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 4

Have been a frequent diner at The Palm. The experience has always been consistent and reliable. This most recent dinner exceeded my expectations, mainly because of Liz, our waitress. She was friendly, personable and knowledgeable. In addition she knew we had theater tickets and got us out in time as promised. And the steak was delicious and cooked to perfection

MV
Memphis
13 reviews
Dined 6 days ago
Overall 2food 3service 1ambience 2

Waitress acted disappointed and disapproving when two members of our party only ordered salads. Very inappropriate. Ruined the meal for us to be treated with obvious disdain and then ignored.

GP
Washington DC
8 reviews
Dined on September 10, 2019
Overall 5food 5service 5ambience 5

My colleagues decided they wanted seafood, as did I. We were not disappointed! The portions were large and the food quality excellent.

MD
New York Area
125 reviews
Dined on September 9, 2019
Overall 5food 5service 5ambience 5

Great food and very friendly and helpful service. It was another great experience.

R
New York Area
6 reviews
Dined on September 7, 2019
Overall 2food 2service 4ambience 3

The drinks were not good at all, had to send back because it was watered down so much. We order the porter house for 2 medium, when it came out it was really rare actually cold in the center. The manager did do the right thing and offered us warm side after the cooked it a little more and the waiter offered us dessert on the house.

d
New York Area
70 reviews
Dined on September 7, 2019
Overall 5food 5service 5ambience 4

AMAZING the best prime rib ever...come early as it sells out

DB
New York Area
4 reviews
Dined on September 7, 2019
Overall 5food 5service 5ambience 5

Megan was phenomenal! Always excellent food and service!

OT
New York Area
13 reviews
Dined on September 6, 2019
Overall 4food 5service 3ambience 3

The food was amazing and presented well. I was less than impressed with the service. Took about 15 minutes to even see the waitress and then she seemed to question everything we order like we were doing it wrong somehow. Very odd. Very nice restaurant otherwise.

DD
Miami
31 reviews
Dined on September 6, 2019
Overall 2food 2service 1ambience 5

After dozens of meals at many Palms, tonight was a total letdown. Confused, terrible service. A blatant refusal - twice - to honor my dietary restriction, though what I wanted was obviously in the kitchen. A lukewarm bowl of soup was delivered, but then no server could be flagged down to heat it up. Really, a waste of my time and money. With so many choices in the area, I’m not likely to eat here again.

OT
1 review
Dined on September 6, 2019
Overall 5food 5service 5ambience 5

Dining before going to Wicked

AR
Mississippi
1 review
Dined on September 6, 2019
Overall 5food 5service 5ambience 4

Dinner before a Broadway show. They were attentive and got ya in and out without feeling rushed. Food and service was amazing!

OT
New York Area
1 review
Dined on September 6, 2019
Overall 2food 2service 2ambience 3

Disappointed at how fast the food came out. The entree was being served when we literally had one bite left of our appetizer. Very disappointed.

O
New York Area
9 reviews
Dined on September 5, 2019
Overall 5food 5service 5ambience 5

The Palm is the best steak house in the world! The service is spectacular. Chris and Kurio do a fabulous job behind the bar. Graig and his staff are the best.

SC
New York Area
7 reviews
Dined on September 5, 2019
Overall 5food 5service 5ambience 4

Usual fine food; especially good server who was attentive, and not pushy

WW
Dallas
1 review
Dined on September 4, 2019
Overall 5food 5service 5ambience 3

Great meal, wine, and service. Everything was prepared as ordered and filling.

SS
Houston
76 reviews
Dined on September 1, 2019
Overall 1food 1service 1ambience 1

The worst meal I have had in a very long time. Service was poor, quality and preparation of food was awful. I would never come back.

B
New York Area
30 reviews
Dined on September 1, 2019
Overall 5food 5service 5ambience 5

We had a great meal and the server was excellent, his name is Austin.

t
Philadelphia
45 reviews
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Food was excellent great service will be back

T
New York Area
13 reviews
Dined on August 31, 2019
Overall 5food 5service 5ambience 5

Matthew as usual did not disappoint. Thank you Anthony (Asst Mgr) for another great experience.

MF
New York Area
19 reviews
Dined on August 31, 2019
Overall 4food 4service 4ambience 4

Good food, good service. It’s a shame you get less for more $ now with the Power Lunch menu. But it was a great deal for years.

OT
New York Area
80 reviews
Dined on August 30, 2019
Overall 3food 3service 2ambience 3

A bad experience at a typically good restaurant.

My dinner on Friday night was an example of a restaurant having an off night. And it was a HUGE disappointment as I was there with a friend to celebrate our milestone birthdays. We have been to the Palm in the summer for their lobster special in previous years and we were eally looking forward to doing so again this year.

The best part of the meal was the Ceasar salad. The lobster was too big (5 lbs.) and was a good example of a being a bigger lobster doesn't make it better. I haven't had this problem with a 4 lb. lobster but the one on Friday was tough and not "sweet". The asparagus were small and stringy > sent them back for a different side. Nice that the desserts were complimentary (b/c of our birthdays) but sadly, they weren't very good. My creme brulee had been sitting around for a while so the custard was cold and runny. My friend's key lime pie was overly sweet (and, yes, I know key lime pie is a sweet dessert) and only good for one bite if you didn't want to go into a diabetic coma.

S
New York Area
197 reviews
Dined on August 30, 2019
Overall 3food 4service 2ambience 3

My review tries to document an odd experience. I'm quite a fan of Palm West, where I've had many fine lunches and lobster dinners that were also quite good. The time before, my lobster was less than the stated 4 ponds. A manager said they put them all on a scale. Great. When I wrote a review on OT he graciously sent a note telling me to contact him in the future if there were any problems. We went back this week for a 5 lb lobster special. After the always fine caesar salad, a 3 pound lobster arrived, with no bib, lobster fork , nutcracker or the usual nice touch of removing meat from shell and cracking the claws.. A manager readily admitted it was not 5 pounds and said he'd reduce the check . When the check arrived, we were charged $49.98 each instead of by my calculation $83.70 or by his $89 for BOTH. Long discussions ensued involving our not being able to agree on the terms of the offer until he finally graciously offered to rip up the check, which was certainly more address than we were asking for. He did and the meal cost us nothing.. I should note that a couple sitting next to us said their 5 pounder arrived uncooked and was replaced by a 3 pounder and that restaurant would not accept their voucher. Both of us are 837 members. So a mixed evening. Won't prevent me from returning from lunch or for another lobster special, though next time I'll print out offer and try even harder to impress the waiter to bring us a beast of the stated size or at least an explanation why they can't

T
New York Area
36 reviews
Dined on August 29, 2019
Overall 5food 5service 5ambience 4

Nobody does lobster better! Our five pounder was superb. Great salads, glad we upgraded to the watermelon and burrata which was delish . The homemade chips and fried onion strips half and half was a great contrast to to the luxurious lobster. Ended the night with a super dessert.

L
New York Area
2 reviews
Dined on August 29, 2019
Overall 3food 1service 3ambience 4

Toda la comida estaba fría (food cold) pedí una langosta y estaba cruda (lobster was medium well cook)

Report
SS
Las Vegas
20 reviews
Dined on August 29, 2019
Overall 4food 4service 5ambience 4

Our party of three all had lobster which was absolutely delicious. We also ordered salad and spinach and brussel sprouts. The salads and spinach was excellent. The sprouts were very hard and almost inedible which is why the 4 stars instead of 5.

CS
Philadelphia
2 reviews
Dined on August 28, 2019
Overall 5food 5service 5ambience 5

The lobster salad is fabulous and such a good value for NYC. Service was attentive and great. Wonderful experience.

EM
New York Area
16 reviews
Dined on August 26, 2019
Overall 3food 2service 3ambience 3

Over priced and over salted
lobster bisque was subpar
steak with lobster was mediocre

OT
New York Area
15 reviews
Dined on August 26, 2019
Overall 5food 5service 5ambience 5

I answered earlier today, would like a response.
$12.00 Monday Burger was a great deal and Jeff is an outstanding server
However, why did did you raise the price of the price fixed lunch to $30.00 and offer less,
a good deal is now a no deal!!!!
As I said we would have the lunch when we were going to a Wednesday, Saturday matinee or
meeting friends from the burbs, but now we have plenty of other choices

OT
New York Area
1 review
Dined on August 26, 2019
Overall 5food 5service 5ambience 5

Great food

T
New York Area
14 reviews
Dined on August 24, 2019
Overall 5food 5service 5ambience 5

Exceptional service! Is now my favorite Palm location. My son and I were treated like royalty and family.... thank you to our server Matthew and the manager Anthony ( and his trainee Travis) for making this such a great experience!

CW
1 review
Dined on August 22, 2019
Overall 5food 5service 5ambience 5

The New York strip with lobster truffle butter was phenomenal! I would definitely return.

C
Hawaii
14 reviews
Dined on August 21, 2019
Overall 3food 3service 4ambience 4

Filet was dry! Bone-in ribeye was huge! The sides are worth their price. Pretty standard menu. In a strictly steakhouse comparison, execution slightly above average. Pretty loud when we were there. Service pretty good.

A
New York Area
30 reviews
Dined on August 21, 2019
Overall 5food 5service 5ambience 5

I simply love sitting in the bar, either at a table or the bar itself. Its always filled with an energetic, happy crowd. All of them happy to meet up with friends, colleagues or the bartender. Chris, my favorite bartender was off, but his replacement was equally as friendly and attentive. We split a rib eye, making room for the fantastic hash brown. The Crab cocktail was fresh and chilled. As always, a wonderful meal.

J
New York Area
7 reviews
Dined on August 21, 2019
Overall 5food 5service 5ambience 5

We come to the City several times a year for plays or different events .We always arrange to come to the Palm in NYC.
In addition wether we are in the Hamptons or Las Vegas it is where we know we will always get a great meal.

KE
1 review
Dined on August 18, 2019
Overall 5food 5service 5ambience 5

Well trained staff and kitchen. The Manager, Dee, was excellent.

E
San Antonio
13 reviews
Dined on August 17, 2019
Overall 4food 5service 3ambience 5

The food was perfect, as usual. The server was friendly, however we had to request a spoon and salt multiple times, and a refill of bread never came, even though we requested it at least twice.

SR
New York Area
1 review
Dined on August 17, 2019
Overall 4food 4service 4ambience 4

The 4 lb Lobster was very tasty and lots of food! We also ordered the 22 oz steak .. also very good.

Service was on point .. so would recommend.

MR
New England
23 reviews
Dined on August 17, 2019
Overall 4food 4service 4ambience 4

Great food and exceptionally pleasant staff!

1
2
3
144

Tweets by The Palm West Side