The Palm West Side

4.5
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5878 Reviews
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$50 and over
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Steakhouse

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Pre/post Theatre
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5878 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
88% of people would recommend it to a friend
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JT
Columbus
1 review
Dined 2 days ago
Overall4food5service4ambience4

Food was outstanding!! Energy was high and it is what I would call a great New York dining experience. The only negative was the noise level was very high and not conducive to an intimate dining event. A little pricey but worth it. The carrot cake was the best I have ever had

OT
New York Area
2 reviews
Dined 2 days ago
Overall2food1service2ambience3

Steak was cold. So was 1/2 and 1/2. So disappointed. I’m a Palm lifer and was crushed.

KW
Atlantic City
1 review
Dined 2 days ago
Overall1food2service1ambience4

Seated 40 minutes late for reservations. Our waitress took an additional 10 minutes to take an order, and only took half before walking away saying “I’ll be right back”. We had a show at 8, and because of how late they were running we rushed through what should have been an enjoyable dinner. We won’t be back.

A
New York Area
21 reviews
Dined 2 days ago
Overall3food3service2ambience2

Too loud! Overcrowded!

Won’t go back unless going after the holidays and on a Tuesday, Wednesday or Thursday night! Otherwise unpleasant

MD
New York Area
133 reviews
Dined 2 days ago
Overall5food5service5ambience5

The food and service are unbeatable. I love this restaurant.

OT
New York Area
1 review
Dined 2 days ago
Overall5food5service5ambience4

Bartender was Great very attentive to our large Party 🤩

OT
Washington DC
1 review
Dined 3 days ago
Overall5food5service5ambience5

The food was incredible and perfect environment before a Broadway show. Filet mignon steak, potato gnocchi and cheesecake for dessert were all fantastic

DM
New York Area
4 reviews
Dined 5 days ago
Overall5food5service5ambience5

It is always wonderful here!
The staff, food and attention to detail

EP
Wilmington
5 reviews
Dined 6 days ago
Overall4food4service3ambience3

Dinner before Christmas Show/Rockettes

CH
New York Area
12 reviews
Dined 6 days ago
Overall3food3service4ambience3

Very disappointed, Very Noisy and very expensive for the quality of the food. We were sat at a table that was shoehorned next to 3 other tables with very little room to move. Asked for medium rare Filet only to get 3 of the four cooked rare which had to be sent back. I will say that the waiter was very nice and understanding. The next time we go to the Theater we will find another restaurant to dine at.

OT
Chicago
1 review
Dined 6 days ago
Overall3food3service4ambience5

While our appetizers were great, the gnocchi side was inedible. It was completely burnt and had no taste. The hashbrowns were tasteless and our steaks were too charred on the outside.

P
New York Area
74 reviews
Dined 6 days ago
Overall4food4service5ambience3

We were a party of 5 on a Saturday night. The place was mobbed and pretty noisy. Our waiter Matthew was excellent. I had the 26-oz bone-in prime rib and it was amazing. Too much to finish but we took the rest in a doggy bag. The sides were delicious as well - garlic mashed potatoes, sautéed spinach, and mushrooms. Reasonable wine list. All in, not a cheap night, but better than some other NYC steakhouses.

MM
New York Area
6 reviews
Dined 6 days ago
Overall5food5service5ambience5

I have been to The Palm about 5 or 6 times and loved the food every time. I would recommend this restaurant

OT
Philadelphia
7 reviews
Dined 6 days ago
Overall5food5service5ambience5

We had an amazing dinner. Then we walked next door to see Wicked!!

JB
1 review
Dined 6 days ago
Overall5food5service5ambience5

You won't meet a better staff and manager .
Travis and his staff possess a quality rarely attainable in the restaurant industry.
His concern for your satisfaction throughout the meal is always evident and is the main reason I will continue to frequent the number 1 steakhouse in Amrrica.

OT
New York Area
1 review
Dined 6 days ago
Overall5food5service5ambience5

Pre-theatre

OT
New England
2 reviews
Dined 7 days ago
Overall5food5service5ambience5

Excellent service and outstanding food

OT
New England
2 reviews
Dined 7 days ago
Overall4food4service4ambience4

Good Experience, but with a very high noise.

JD
Washington DC
3 reviews
Dined 7 days ago
Overall2food5service2ambience1

The wedge salad my husband ordered did not come until his undercooked steak arrived and we asked for the salad. The grilled chicken atop my kale salad was bland. Our server was nowhere to be found. We had to ask the other staff to find him for us, twice. The noise level is so high, you have to yell to have a conversation. A very disappointing experience and we will NEVER return!

BP
New York Area
2 reviews
Dined on December 6, 2019
Overall3food3service5ambience2

Waiter was awesome. BUT...
Requested “medium” lamb chops that came as purple raw meat. My chair was bumped by passers by no less than 40 times during our time there. Too many tables crammed in together. Also not so good acoustics as it was very loud and hard to have a conversation

OT
Detroit
5 reviews
Dined on December 5, 2019
Overall5food5service5ambience4

Staff was great in combining a large group and providing time effective service.

AG
Charleston
4 reviews
Dined on December 5, 2019
Overall3food3service2ambience3

Everything was mostly average. At that price point, I would have expected a little more. We were presented with a “surprise from the chef since it was our first time there”
but later charged $12 for that surprise. We spent over $300 for our meal and that was for a poorly prepared lamb dish and three vegetable sides. All of the veggies were delicious. We did have a good cup at your appetizer and decent crème brûlée for dessert. Service was so so. Again at this price point and for a Special occasion (birthday) which was identified I would’ve expected more..

S
New York Area
13 reviews
Dined on December 4, 2019
Overall5food5service5ambience5

Always a great meal at any of the Palm locations

GB
New York Area
9 reviews
Dined on December 4, 2019
Overall5food4service5ambience4

A very good experience...good food, excellent service...just a bit noisy

MD
New York Area
134 reviews
Dined on December 4, 2019
Overall5food5service5ambience5

Another great experience!

K
New York Area
27 reviews
Dined on December 3, 2019
Overall4food4service4ambience5

Really delicious steak - sides were amazing too. Would definitely return.

HS
1 review
Dined on December 3, 2019
Overall5food5service5ambience3

We had a few drinks first. The bartender was incredible. She had a great sense of humor and she was very attentive. We had the branzino, it was amazing. My father had the steak, he cut it with his fork, that’s how tender it was. Great night.

CW
New York Area
1 review
Dined on December 2, 2019
Overall4food5service5ambience5

We visited the restaurant on our last night food was of an excellent standard and the waiting staff where very friendly & helpful.

J
Philadelphia
8 reviews
Dined on November 30, 2019
Overall5food5service5ambience5

Great service, food and overall experience. Server was attentive and service was efficiently delivered. This the 3rd time here over a number of years and I love the consistency!

LB
New York Area
32 reviews
Dined on November 30, 2019
Overall4food3service3ambience3

We love The Palm, however, Saturday night's dinner was disappointing at best. Much too busy and very little attention. My husband's steak was purple. A few less tables would have made the experience much more pleasant.

OT
1 review
Dined on November 30, 2019
Overall5food4service5ambience5

The Palm was great!

JH
New York Area
10 reviews
Dined on November 30, 2019
Overall3food3service5ambience4

The staff was nice and attentive but my double cut lamb chops arrived medium well and it was a meager portion for $50. Sides are also additional. They took it back, the manager apologized twice, and made it medium rare. The cut was much larger than the first. Problem was the others had finished their meals by then. The steamed spinach came as creamed spinach by mistake. When the bill arrived we had been charged twice for the lamb chops, which they then removed. Too many mistakes for an established NYC restaurant in the theater district.

NC
Raleigh
92 reviews
Dined on November 29, 2019
Overall4food4service3ambience4

We ordered a sirloin steak and lobster for the table; both were good and adequate to feed 4 adults who split a salad and shared a half & half. A waiter did spill a glass of water on my son-in-law.

HC
Las Vegas
11 reviews
Dined on November 29, 2019
Overall5food5service5ambience4

As always, excellent service and excellent food. This is our favorite steakhouse, and it did not disappoint, again.

OT
Charleston
3 reviews
Dined on November 28, 2019
Overall5food5service5ambience5

Ate here for our Thanksgiving dinner. Food was amazing. Service as well.

AW
Denver
5 reviews
Dined on November 28, 2019
Overall3food5service2ambience5

Disappointing Thanksgiving reservations through Open Table. We reserved a table for 3 on Thanksgiving. We showed up 10 minutes early. We were chided by the hostess for coming early. We stood in the entryway as they seated people who walked in ahead of us without reservations. We waited 45 minutes to be seated in a 2 person booth next to the kitchen in the back. My daughter squeezed in with me into a tiny booth bc they initially thought my 9 yr old could sit in the walk way but kept being hit by waitstaff.

Our waiter, who was kind to us thought her seating created a fire hazard and offered to give us the next available table, we declined this offer as we didn’t want to continue waiting. He did offer free dessert ( but was already included in our turkey dinner menu). Although he offered a complimentary extra dessert: carrot cake.

We were surprised when the bill came and he had actually charged us for the complimentary dessert. We had to point out the mistake. He apologized and did remove it from the bill.

I totally get it m. It was a crazy hectic day. However, we had planned for months for this meal as part of our amazing trip to NY. We know we were there with a child and did not appear to be the high rollers at this very trendy spot. It just sucks to be treated this small, when we paid the same as everyone else and planned accordingly. It was something I fully blame on the hostess. The actual meal was excellent. Despite the mistake, I thought our waiter was also very good.

In hindsight, I would have rather have gone out for Chinese food at a whole in the wall. It was the experience that counted here.

M
New York Area
3 reviews
Dined on November 28, 2019
Overall4food4service4ambience3

Thanksgiving it was busy and loud.

MD
1 review
Dined on November 28, 2019
Overall4food5service4ambience4

Amazing food. But so noisy—most likely because it was the thanksgiving crowds.

BK
Miami
3 reviews
Dined on November 28, 2019
Overall5food5service5ambience5

West side Palm makes you feel like you are eating at home. Service is outstanding and Anthony the restaurant manager is great. Thank you for having us.

R
New York Area
108 reviews
Dined on November 27, 2019
Overall3food2service3ambience4

What a shame this former 5 star restaurant has taken a turn, only barely earning 3 on this most recent visit. Following a matinee show, a friend & I went for an early dinner and were seated promptly. Water and bread were brought to the table quickly, although at 5:30, the restaurant wasn't packed. Our waitress came quickly, but when we declined cocktails, it was difficult to get her attention. We eventually ordered entrees and sides consisting of mixed wild mushrooms, lamb chops and the veal chop special, which was served on the VERY rare side. When I pointed this out (to someone other than our waitress who was nowhere to be found), the manager came over. While he said and did all the right things, as was pointed out to him in a steakhouse, especially one with the reputation enjoyed by The Palm, serving chops any way but perfectly is a fail. And he agreed. My friend and I ate our dinner separately since mine came out 10-15 minutes after hers. After all of that, the chop was mediocre at best. What a shame. Heard the owners are selling due to family discord, which probably accounts for some of this.

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