The Palm West Side

4.5
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5815 Reviews
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$50 and over
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Steakhouse

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Pre/post Theatre
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5815 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.4
service
4.4
ambience
4.1
value
Noise · Moderate
87% of people would recommend it to a friend
5
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TS
New York Area
6 reviews
Dined 2 days ago
Overall5food5service5ambience4

The food is always amazing--Menu covers all choices

Wine list is extensive Side dishes particularly the potatoes and creamed spinach'are outstanding

Due to time restrictions I have not had the chance to sample the dessert menu

I recommend it highly --

GM
New York Area
1 review
Dined 3 days ago
Overall5food5service5ambience4

Food quality, preparation & portion size. Wine variety & quality.

D
New York Area
63 reviews
Dined 4 days ago
Overall5food5service5ambience5

Super food lobster and steak never disappointed great location for pre or post theater. Service and food were excellent

SH
Detroit
3 reviews
Dined 5 days ago
Overall2food3service1ambience3

Hostess neglected to follow up with us at the bar to seat us. We ate at the bar given our tight schedule and the bar service was slow and unnattentive. The food was mediocre; horrible salad presentation and quality. Poor cut of steak and over cooked.

J
New England
48 reviews
Dined 5 days ago
Overall4food3service4ambience4

My strip steak was very good and done perfectly
My wife’s filet was disappointingly tasteless.., may have been because she had to send it back as it did not come out medium rare

DS
New York Area
19 reviews
Dined 5 days ago
Overall5food5service5ambience5

Dinner for a group of 10 in a private room. The best experience ever!

OT
New York Area
3 reviews
Dined 5 days ago
Overall5food5service5ambience4

Great service and food was excellent

TC
New York Area
11 reviews
Dined 5 days ago
Overall5food5service5ambience5

The Palm is an excellent choice for pre-theatre dining. The service is outstanding, the food is exquisitely prepared, and the overall experience is absolutely wonderful. I highly recommend the steaks and chicken parmigiana. And the martinis are good, too!

RH
New York Area
33 reviews
Dined 6 days ago
Overall5food5service5ambience5

This is not the original Palm which is of course a landmark. It is a part of the expanded chain of named restaurants.I have been here before, and sought it out when I needed a more sedate setting for a business lunch. This definitely fill the bill. Yes, it has the same cartoons on the wall of the various celebs, but with much more room, a modernized setting and some quiet. All quite different except the food which is always consistently good, and the service which was quiet, solicitous and efficient. Definitely recommended

OT
1 review
Dined on November 6, 2019
Overall5food5service5ambience5

The Manager Dee, was incredible in assisting my mom with her order and making her Birthday extra special! She even made sure my mother was satisfied with her wine and let her have a small wine tasting, until it was to her liking! It was the best experience I've had at any restaurant. Outstanding customer service top to bottom.

BR
Detroit
1 review
Dined on November 6, 2019
Overall4food5service4ambience4

Food is wonderful! Service was very good... they forgot an item (wouldn’t mention it other than that one can be picky when paying these prices).

If you’re going to complain about price as some others,here, have, you didn’t read or understand this is a mid-top tier restaurant. The price does reflect the quality!

Highly recommended!

KR
New York Area
1 review
Dined on November 6, 2019
Overall5food5service5ambience4

Never disappointed.... great food.... excellent service.... I will be back.

d
New York Area
72 reviews
Dined on November 6, 2019
Overall5food5service4ambience4

Never disappointed always satisfied!!! Love this place

JP
New York Area
2 reviews
Dined on November 6, 2019
Overall5food5service5ambience5

Wonderful, well priced lunch menu. Great for pre theater lunch.

OT
New York Area
1 review
Dined on November 6, 2019
Overall1food1service1ambience3

The salad with ahi tuna was nasty. The dressing tasted like corn syrup mixed with sugar and the tuna was tough to chew. The greens lacked flavor and the orange slices had rind left on. The wontons were stale. My clients each ordered salads which were prepared incorrectly and had to be remade. The restaurant was empty and so the wait for the salad redo was too long. Ans I ended up not eating at the same time as clients. I will not come back.

T
New York Area
9 reviews
Dined on November 5, 2019
Overall5food5service5ambience5

We sat in the bar area. Wanted to be served within an hour to make a show. Ordered a hamburger and a Gigi salad- delicious, flavorful and perfectly prepared. The Gigi salad is a well earned classic. Our server took care us to assure that we were Well within our needed time line. She was attentive and pleasant.

I recommend the Palm for all theater goers who want a quick meal before going to see their show.

OT
New York Area
1 review
Dined on November 4, 2019
Overall5food5service5ambience5

Always a treat and a great place if someone in your party is vegetarian...best sides ever

SB
Memphis
1 review
Dined on November 2, 2019
Overall4food5service4ambience4

The food is amazingly delicious...all 4 of us agreed. Our wait person was good but sort of petered out by the time for dessert. Another person picked up the slack, so that was well handled.
Branzino & creamed spinach get big thumbs up.

r
New York Area
20 reviews
Dined on November 2, 2019
Overall4food2service4ambience4

Under cooked steak after explicit temperature request. Removed the boneless ribeye which was offered for years

OT
Jacksonville
3 reviews
Dined on November 2, 2019
Overall2food3service1ambience4

Terrible service. Food wasn’t great. Very disappointed.

j
Washington DC
3 reviews
Dined on November 1, 2019
Overall5food5service5ambience5

Great dinner

JO
New York Area
4 reviews
Dined on October 30, 2019
Overall3food3service2ambience4

THE FOOD WAS GOOD,BUT VEAL CHOP SPECIAL WAS MISSING PROSCIUTTO.THE WAITRESS HAD TO BE TOLD THE BOTTLE OF WINE WE HAD WAS THE SPECIAL WINE OF THE MONTH FOR 837 MEMBERS.

X
1 review
Dined on October 27, 2019
Overall2food3service4ambience4

in N.Y. for holiday. Historical restaurant, beautiful environment, kind service, but anachronistic about what is offered compared to the cost. If you order a $ 52 steak you get a steak with absolutely nothing nearby. no salad, no sauce, no potatoes. if you want something you ask and pay for it. in my opinion it does not exist. we won't be back

OT
New York Area
1 review
Dined on October 26, 2019
Overall5food5service4ambience5

Great filets, some mix ups w/ who had ordered which, and getting coffee instead of espresso, and them not having Malbec by the glass because “the wine list is changing.”

ND
Toronto
1 review
Dined on October 26, 2019
Overall5food5service5ambience5

Such a fantastic experience! Food was extraordinary. Decor is wonderful. Worth every effort to go for a meal worth remembering.

C
New York Area
6 reviews
Dined on October 26, 2019
Overall5food5service5ambience5

Always Great staff very personable !

B
Baltimore
15 reviews
Dined on October 26, 2019
Overall1food1service3ambience2

The place may be famous and around since 1926, but it is a scam! French fries for $14.50? Really!! And they were not even hot when they arrived. The lobster salad had pieces of lobster that was cooked days ago. It also had limp lettuce, watery tomato pieces and browned avocado and little or no dressing. We asked for seltzer from the bar and got 2 small bottle of club soda - for $9. The total - no dessert, no coffee - nothing else - was over $75 with taxes and a tip. Among the least memorable lunches in NYC. Avoid it!!

OT
Seattle
1 review
Dined on October 25, 2019
Overall3food5service2ambience4

Service was extremely slow.

R
West Virginia
4 reviews
Dined on October 25, 2019
Overall3food3service3ambience4

The food was just okay for the price. My friend chewed on a receipt that was in her salad! They didn't acknowledge our daughter's 13th birthday although we let them know multiple times beforehand that we were coming there to celebrate.

JF
1 review
Dined on October 23, 2019
Overall5food5service5ambience5

Service was EXCELLENT as well as our lunch. We had a group of 10 and were able to pre-order the day before as we were on a tight time schedule. Appetizers were brought out within moments of arriving and then our lunch came soon afterr, without feeling rushed at all. Everyone was beyond pleased with their meal choices, from the filet, to the salmon and the panko encrusted tuna we are still raving about it. The mashed potatoes were THE BEST we have ever had, whole cloves of roasted garlic really put them over the top. Would recommended The Palm over and over again for a great place in the city to have lunch.

TL
Philadelphia
17 reviews
Dined on October 23, 2019
Overall4food5service5ambience5

A fun, tasty place my theater friends and I love to stop before our twice a year matinee trips.

Food is always delicious and the staff professional yet friendly and helpful.

HOWEVER....our group missed the theater menu/power lunch wine and dessert that used to be part of that Wednesday special.

Please bring back those extras. It was such a treat.

BR
New York Area
5 reviews
Dined on October 23, 2019
Overall3food3service1ambience4

Very disappointing service at lunch. I am an 837 club member and have dined at this location many times. While usually the food and service here are top notch, this was not the case yesterday. One of my party was unhappy with the quality of their meal and reported it to our server. She didn't apologize.
She didn't ask if there was anything that could be done to rectify the situation. She didn't offer to take the uneaten meal off the bill when the full plate was cleared from the table. While I still recommend The Palm for a great meal, I was unpleasantly surprised by this lapse in customer service and hope this experience was a one off rather than the beginning of a new trend.

EC
1 review
Dined on October 20, 2019
Overall5food5service5ambience5

Fantastic... we ate at the bar.....Great service from Cerial and Megan!
Will definitely recommend and stop in again.

J
San Francisco
8 reviews
Dined on October 20, 2019
Overall5food5service5ambience4

Austin our waiter was fantastic. He made our night even better. 🙏

A
Raleigh
1 review
Dined on October 19, 2019
Overall5food5service5ambience4

Always good food and good service. Best veal parm ever!

B
New York Area
2 reviews
Dined on October 19, 2019
Overall5food5service5ambience5

Our waitress was efficient and was able to help with dietary needs.
We were seated in a room off to the side, so it was quiet and almost private.
The food, as always, was flavorful, abundant, and thoroughly delicious.
We will go back and bring friends.

L
Milwaukee
3 reviews
Dined on October 19, 2019
Overall5food5service5ambience5

Our first visit. We ate before a Broadway show and it was perfect. The food was delicious and the service was perfect. Will definitely return!

OT
New York Area
1 review
Dined on October 17, 2019
Overall3food4service1ambience4

Server went to pour a different wine in existing wine glass. Didn’t bring sharing plates initially then picked up half full plate and dumped remaining contents onto new plate. Used my knife to scrape remaining food into another persons plate. 5 minutes into appetizer round the hot entrees arrived. Server said she would keep them on another table until we were ready. Incredibly amateur for a high end fabled restaurant.

OT
New York Area
1 review
Dined on October 17, 2019
Overall5food5service5ambience4

Never had a bad meal there. Food was great. Service was outstanding

MD
New York Area
130 reviews
Dined on October 17, 2019
Overall5food5service5ambience5

A great meal and fantastic experience.

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