The Palm West Side
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Good all around.
Your going for the food, which after decades is still fantastic. They keep you waiting for half hour regardless of reservation time. (Thinking they just take all reservations and figure it out. You’ve been before so no need to do a greatest hits. Think the chic layer cake got smaller though.
For the cost it’s definitely not worth it.. food was average...
The service was bad. Food was all served cold. Nobody came around to ask how food was. Probably the worse Palm experience I have ever had. So bad I would not return to this restaurant. Ever.
Poor service. We left after nobody came to take our order 30 minutes after our reservation time.
Great! Consistently great.
Service was great. But had to send back two items. And price for a couple of items not worth it
Good old Palm, especially when you stick to what they do best -- big lobsters and steaks. A bit pricey but terrific, attentive service.
The food and service was excellent.
Delicious food great service all in all great
Thank you so much! We truly appreciate your kind remarks
As always it was an extraordinary dining experience..
The quality of the food is second to none... the preparation and flavor are just perfect.
The service is spot on, so even though it was a slow day I’d even a slow hour, i really enjoyed it and will come back every time i have an opportunity to do so.
That is music to our ears! We appreciate your feedback it really means the most to our staff here at the Palm West. Hope to see you soon
food experience was good, nice service, but the price was very expensive in my perspective.
I felt I’m paying for the brand and not for the food....
Reservation at 6:15- thinking hour and 30 minutes would be sufficient for dinner before 8pm show. We weren’t sat until 6:47 and practically inhaled our entrees when they arrived in order to make our show. Quite disappointing experience.
Our waiter was amazing! The filet mignonette was terrible. It had no flavor. We had to send one steak back 2 times because it was undercooked. They did comp dessert but for the price you can get a much better steak at other restaurants.
Food was great but my pet peeve is being told the table will be ready in 5 minutes and 25 minutes later still no table. Every time I checked, it was another 5 minutes. Restaurant was extremely loud. This was my first time at the west side location and I don’t think I’ll be back.
Staff was friendly and efficient. Food was properly cooked.
Steaks were a bit chewy but otherwise very flavorful. Everything else was terrific
We had an amazing pre show dinner to celebrate two best friends turning 10. We let the restaurant know ahead of time, and when we checked in for our table the girls were wished happy birthday. We also notified the restaurant ahead of time that we have a severe tree nut allergy. Unfortunately the breadbasket served need to be whisked away. Our server was able to substitute some prepackaged press sticks for us, and the birthday girls enjoyed them.
The drinks were great, but when we decided that we would be ordering a #3 our drinks were taken away. We were not quick enough to say they weren’t empty yet! Service would have been 5 stars but when you are paying $20 a drink, don’t take it from me when there is something still left.
We could decide between the creamed spinach or sautéed with garlic but our server recommended the sauté. They brought the creamed my mistake but quickly brought us the sautéed as well. We all order fillet and finished off the spinach it was outstanding. I took home and enter cream spinach with my leftover steak the next day. I’m a fan of both.
We were half an hour late for our reservation, and our table was held for us. The staff was understanding and never made us feel uncomfortable for being late.
We are big fans of A good steakhouse, and the Palm was a fantastic choice in the theater district!
As always, great food and spectacular service.
The service was impeccable and the food was delicious.
Always great. Will say we missed Dee. Salmon made up for it. We suggest you request him.
We decided to go with the lunch special and had a delicious meal!
We enjoyed our time there. Wasn’t crazy about the dessert menu.
Craig , our waiter was phenomenal. He exceeded waitstaff expectations
Always an amazing experience. Hands down!
We were so disappointed. The waiter seemed friendly at first but then seemed upset. He snapped his booklet shut and walked away hastily after we ordered. I was here on a girls trip with my daughters and dined here before Wicked. We ordered a steak, salad, wine, scallops, and one dessert. My 17 year old said, “Wow, he didn’t seem very nice.” I’m not sure if he was disappointed that we weren’t a very large order?? He seemed upset though. I left a 15 percent tip and tried to be friendly to keep the mood fun. I had a deep feeling of disappointment to be treated in a sour manner and wished we’d gone to another restaurant.
Another excellent dining experience. As usual we ordered lots of food
and finisihed it all.
Food and service was superb!
Filets were average.. below average for a prime steakhouse. Bacon app was really good.
Had three grandsons in New York for a special holiday weekend. The staff was very attentive and the food was delicious.
Best lobster anywhere, and great service in a fun room.
Amazing place to dine, loved the food overall would recommend
Fabulous food & great service - was a wonderful dinner together with our kids.
Everything was great!!
Great waiter. Delicious food.
A beautiful evening pre-they’re dinner. It is such a lovely restaurant. Service is ultra warm and professional. The food is beautifully prepared and we had amazing cocktails. My go to in NYC
I go to the Palm all the time and they have consistently good service and food...
Such delicious steak!!