The Palm West Side

4.5
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5981 Reviews
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$50 and over
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Steakhouse

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Pre/post Theatre
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5981 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.0
value
Noise · Moderate
84% of people would recommend it to a friend
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OT
New York Area
1 review
Dined 3 days ago
Overall5food5service5ambience5

Outstanding

a
New York Area
52 reviews
Dined 3 days ago
Overall5food5service5ambience5

Good all around.

P
New York Area
6 reviews
Dined 4 days ago
Overall4food5service4ambience3

Your going for the food, which after decades is still fantastic. They keep you waiting for half hour regardless of reservation time. (Thinking they just take all reservations and figure it out. You’ve been before so no need to do a greatest hits. Think the chic layer cake got smaller though.

KK
1 review
Dined 4 days ago
Overall3food3service3ambience3

For the cost it’s definitely not worth it.. food was average...

RW
New York Area
3 reviews
Dined 4 days ago
Overall2food2service2ambience1

The service was bad. Food was all served cold. Nobody came around to ask how food was. Probably the worse Palm experience I have ever had. So bad I would not return to this restaurant. Ever.

U
1 review
Dined 4 days ago
Overall1food1service1ambience1

Poor service. We left after nobody came to take our order 30 minutes after our reservation time.

S
Houston
16 reviews
Dined 4 days ago
Overall5food5service5ambience4

Great! Consistently great.

M
New York Area
17 reviews
Dined 4 days ago
Overall4food3service5ambience3

Service was great. But had to send back two items. And price for a couple of items not worth it

DG
New York Area
5 reviews
Dined 4 days ago
Overall5food5service5ambience3

Good old Palm, especially when you stick to what they do best -- big lobsters and steaks. A bit pricey but terrific, attentive service.

MD
New York Area
143 reviews
Dined 5 days ago
Overall5food5service5ambience5

The food and service was excellent.

OT
New York Area
6 reviews
Dined on January 14, 2020
Overall5food5service5ambience5

Delicious food great service all in all great

The Palm West Side
Responded 5 days ago

Thank you so much! We truly appreciate your kind remarks

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FF
London
112 reviews
Dined on January 13, 2020
Overall5food5service5ambience3

As always it was an extraordinary dining experience..
The quality of the food is second to none... the preparation and flavor are just perfect.
The service is spot on, so even though it was a slow day I’d even a slow hour, i really enjoyed it and will come back every time i have an opportunity to do so.

The Palm West Side
Responded 5 days ago

That is music to our ears! We appreciate your feedback it really means the most to our staff here at the Palm West. Hope to see you soon

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RB
1 review
Dined on January 12, 2020
Overall3food4service2ambience4

food experience was good, nice service, but the price was very expensive in my perspective.
I felt I’m paying for the brand and not for the food....

OU
New York Area
10 reviews
Dined on January 11, 2020
Overall3food5service2ambience3

Reservation at 6:15- thinking hour and 30 minutes would be sufficient for dinner before 8pm show. We weren’t sat until 6:47 and practically inhaled our entrees when they arrived in order to make our show. Quite disappointing experience.

OT
New York Area
3 reviews
Dined on January 11, 2020
Overall2food1service5ambience3

Our waiter was amazing! The filet mignonette was terrible. It had no flavor. We had to send one steak back 2 times because it was undercooked. They did comp dessert but for the price you can get a much better steak at other restaurants.

P
New York Area
6 reviews
Dined on January 11, 2020
Overall3food5service3ambience1

Food was great but my pet peeve is being told the table will be ready in 5 minutes and 25 minutes later still no table. Every time I checked, it was another 5 minutes. Restaurant was extremely loud. This was my first time at the west side location and I don’t think I’ll be back.

s
New York Area
7 reviews
Dined on January 11, 2020
Overall5food5service5ambience5

Staff was friendly and efficient. Food was properly cooked.

DC
New York Area
2 reviews
Dined on January 10, 2020
Overall4food3service4ambience5

Steaks were a bit chewy but otherwise very flavorful. Everything else was terrific

TS
New York Area
3 reviews
Dined on January 10, 2020
Overall4food5service4ambience5

We had an amazing pre show dinner to celebrate two best friends turning 10. We let the restaurant know ahead of time, and when we checked in for our table the girls were wished happy birthday. We also notified the restaurant ahead of time that we have a severe tree nut allergy. Unfortunately the breadbasket served need to be whisked away. Our server was able to substitute some prepackaged press sticks for us, and the birthday girls enjoyed them.
The drinks were great, but when we decided that we would be ordering a #3 our drinks were taken away. We were not quick enough to say they weren’t empty yet! Service would have been 5 stars but when you are paying $20 a drink, don’t take it from me when there is something still left.
We could decide between the creamed spinach or sautéed with garlic but our server recommended the sauté. They brought the creamed my mistake but quickly brought us the sautéed as well. We all order fillet and finished off the spinach it was outstanding. I took home and enter cream spinach with my leftover steak the next day. I’m a fan of both.
We were half an hour late for our reservation, and our table was held for us. The staff was understanding and never made us feel uncomfortable for being late.
We are big fans of A good steakhouse, and the Palm was a fantastic choice in the theater district!

GS
Baltimore
31 reviews
Dined on January 10, 2020
Overall5food5service5ambience5

As always, great food and spectacular service.

MD
New York Area
143 reviews
Dined on January 10, 2020
Overall5food5service5ambience5

The service was impeccable and the food was delicious.

TB
Savannah
9 reviews
Dined on January 9, 2020
Overall5food5service5ambience5

Always great. Will say we missed Dee. Salmon made up for it. We suggest you request him.

K
New York Area
3 reviews
Dined on January 8, 2020
Overall5food5service4ambience5

We decided to go with the lunch special and had a delicious meal!

A
San Francisco
11 reviews
Dined on January 5, 2020
Overall4food4service4ambience4

We enjoyed our time there. Wasn’t crazy about the dessert menu.

R
1 review
Dined on January 5, 2020
Overall5food5service5ambience5

Craig , our waiter was phenomenal. He exceeded waitstaff expectations

OT
Miami
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

Always an amazing experience. Hands down!

LB
Minneapolis
1 review
Dined on January 4, 2020
Overall1food2service1ambience4

We were so disappointed. The waiter seemed friendly at first but then seemed upset. He snapped his booklet shut and walked away hastily after we ordered. I was here on a girls trip with my daughters and dined here before Wicked. We ordered a steak, salad, wine, scallops, and one dessert. My 17 year old said, “Wow, he didn’t seem very nice.” I’m not sure if he was disappointed that we weren’t a very large order?? He seemed upset though. I left a 15 percent tip and tried to be friendly to keep the mood fun. I had a deep feeling of disappointment to be treated in a sour manner and wished we’d gone to another restaurant.

Y
New York Area
1 review
Dined on January 4, 2020
Overall5food5service5ambience5

Another excellent dining experience. As usual we ordered lots of food
and finisihed it all.

OT
1 review
Dined on January 3, 2020
Overall5food5service5ambience5

Food and service was superb!

OT
Las Vegas
4 reviews
Dined on January 3, 2020
Overall3food3service3ambience3

Filets were average.. below average for a prime steakhouse. Bacon app was really good.

NP
Miami
26 reviews
Dined on January 2, 2020
Overall5food5service5ambience5

Had three grandsons in New York for a special holiday weekend. The staff was very attentive and the food was delicious.

OT
1 review
Dined on December 31, 2019
Overall5food5service5ambience5

Excelent!!!

F
New York Area
52 reviews
Dined on December 31, 2019
Overall5food5service5ambience4

Best lobster anywhere, and great service in a fun room.

AC
1 review
Dined on December 30, 2019
Overall5food5service4ambience5

Amazing place to dine, loved the food overall would recommend

M
Toronto
4 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

Fabulous food & great service - was a wonderful dinner together with our kids.

MD
New York Area
143 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

Everything was great!!

OT
New York Area
40 reviews
Dined on December 29, 2019
Overall5food5service5ambience4

Great waiter. Delicious food.

HR
New York Area
35 reviews
Dined on December 29, 2019
Overall5food5service5ambience5

A beautiful evening pre-they’re dinner. It is such a lovely restaurant. Service is ultra warm and professional. The food is beautifully prepared and we had amazing cocktails. My go to in NYC

D
New York Area
39 reviews
Dined on December 28, 2019
Overall4food4service4ambience4

I go to the Palm all the time and they have consistently good service and food...

S
New York Area
3 reviews
Dined on December 28, 2019
Overall5food5service5ambience4

Such delicious steak!!

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