The Palm West Side

4.4
5327 reviews
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$50 and over
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Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5327 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.4
food
4.4
service
4.3
ambience
4.0
value
Noise · Moderate
88% of people would recommend it to a friend
5
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OT
New York Area
7 reviews
Dined a day ago
Overall 3food 2service 4ambience 5

Usually love the palm but last time food was very salty.

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S
New York Area
4 reviews
Dined 2 days ago
Overall 5food 5service 5ambience 5

Service excellent, food excellent, waiter the best

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C
Baltimore
15 reviews
Dined 2 days ago
Overall 5food 5service 5ambience 5

The food and the service was equally superb. The moment we walked in the general manager made us feel welcome. He also recommended the chicken parmigiana, which we ordered as an appetizer. Truly outstanding! The ribeye and filet my wife and I ordered were also exceptional. Not inexpensive, but worth every penny!

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CM
New York Area
9 reviews
Dined 2 days ago
Overall 5food 5service 5ambience 5

Excellent food and service. A bit pricey, but worth it!

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OT
New York Area
2 reviews
Dined 3 days ago
Overall 3food 4service 5ambience 3

It was just good— we went after watching a show around 9:30 pm. Nothing spectacular, maybe a little overpriced for the experience, but no complaints otherwise. Service was as expected— our waiter was knowledgeable and gave good recommendations. Food was amazing, but the bang for the buck, sort of speak, was lacking.

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TS
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

I selected this place to eat with my lady for Valentines Day because I visited the location in Atlantic City some years ago and had a great experience. Overall, we had an amazing time. The food was prepared specifically to our liking. The drinks were great and our server was outstanding. I would definitely recommend this place to friends and family.

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J
1 review
Dined 3 days ago
Overall 4food 3service 4ambience 4

Service, Food was good, but when it came to the desert I didn’t like it, ordered an all American cheese cake but it wasn’t fresh, that was one of the reasons I took my wife there, she loves cheese cake, but she gave me a bad review...sorry

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MB
New York Area
2 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

Dinner here for Valentine's Day was excellent. Great food and excellent service. Will be back.

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JD
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 4

Fantastic food, service and overall experience. Long time lover of The Palm - celebrated 50th Valentine's Anniversary - like we were returning to our childhood home! Manager and server were wonderful!

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OT
San Francisco
6 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 4

The Palm West Side is consistent, great food, service.
My go to restaurant for great American food.

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SL
New York Area
4 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

As always The food, service and setting were fine. Noise level was fine, especially for lunch.

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OT
Pittsburgh
7 reviews
Dined on February 10, 2019
Overall 4food 3service 4ambience 4

The food was ok.. not worth the price we paid

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B
New York Area
27 reviews
Dined on February 9, 2019
Overall 5food 5service 5ambience 5

Outstanding meal and service - no wonder they have stayed in business for 90 years.

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OT
New York Area
1 review
Dined on February 9, 2019
Overall 5food 5service 5ambience 5

We had tickets to Broadway show.

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LR
New York Area
1 review
Dined on February 9, 2019
Overall 5food 5service 5ambience 5

We was seated right away and was giving attention right away. The meal was excellent rib eye and dessert carrot cake was fresh. We enjoyed our time there with no rush to leave and very cozy.

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RW
1 review
Dined on February 8, 2019
Overall 4food 3service 4ambience 3

Convenient location.good service. Good but not exceptional food, pretty standard unimaginative menu, noise level medium and ambiance is not particularly romantic. Very old fashioned with pictures of celebrities all over the walls.

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KR
Pittsburgh
4 reviews
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

Amazing. Truly the best filet in NYC! Amadou our server was informative and very attentive. Manager Craig took the time to welcome us. Everything from the appetizer to dessert was fresh and exceeded our expectations. Overall amazing experience.
Only took the time to take photos of the appetizers after that our mouths were in heaven and the phones were put away!

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l
New York Area
5 reviews
Dined on February 8, 2019
Overall 5food 4service 4ambience 4

Great place for lunch! Never been. I’ll go back since my office is just across the street.

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NG
1 review
Dined on February 7, 2019
Overall 5food 5service 5ambience 5

The Palm West Side is a fantastic place to go before the theatre with great atmosphere and wine list. I would highly recommend it for its friendly staff, excellent service and delicious food!

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o
New York Area
1 review
Dined on February 6, 2019
Overall 5food 5service 5ambience 5

Yes! Especially the salad with lobster. Perfect lunch before theater

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Q
New York Area
3 reviews
Dined on February 5, 2019
Overall 5food 5service 5ambience 5

Typical Palm...simply outstanding! From the service to the food , perfectly done.

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O
New York Area
22 reviews
Dined on February 5, 2019
Overall 4food 5service 4ambience 4

The lobster salad was amazing. The only let down was bringing a teabag and a pot of hot water so you basically have to make the tea yourself. Just seemed out of place for a restaurant like this

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J
New York Area
59 reviews
Dined on February 2, 2019
Overall 4food 4service 4ambience 4

Not really in this area unless going to the Theater, so came in before an 8PM show. Great and efficient service. Chilean Sea Bass was excellent. Notable Wine List. Will definitely be back before the next show!

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MD
New York Area
3 reviews
Dined on February 2, 2019
Overall 5food 5service 5ambience 4

We enjoyed our meal and the wonderful service provided.

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MT
New York Area
1 review
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

Excellent warm friendly service
Great ambiance
Manager ensured that our needs were met and surpassed

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l
Atlantic City
5 reviews
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

The Palms steakhouse is consistently good, We have been there many, many times and never have had a bad meal. The food is great, the atmosphere is wonderful and the staff is friendly.

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AB
1 review
Dined on February 1, 2019
Overall 5food 5service 5ambience 5

This was our first visit to any Palm. Turns out I have the same last name as one of the owning families, so more than a few staff asked if we are related. (Probably not but who knows, there are so few people with the last name, it could be.) We had some great apps (colossal lump crab cocktail and thick cut bacon), and my lamb chops were the picture of perfection. They came with mint sauce, but not some disgusting thinned down nuclear green jelly but fresh mint leaves pounded into submission in some clear liquid that gave the lamb a freshness and boost that will make me never have lamb any other way ever again.

The manager came by not just once, but twice to see how we were getting along, spent a few minutes chatting, and then comped us each dessert because this was our first visit.

I should say that my wife and I are loyal Ruth's Chris fans, but truth be told, next time we are near a Palm we will definitely go back. We are looking forward to trying all the Italian specialties.

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OT
New York Area
1 review
Dined on February 1, 2019
Overall 3food 3service 5ambience 3

No steaks on lunch menu at a steakhouse? The dumbest thing I have ever seen.

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GH
New York Area
8 reviews
Dined on February 1, 2019
Overall 4food 4service 3ambience 4

I was disappointed having not been at The Palm in several years with the level of service. Our server was overly familiar and a bit too touchy for my taste. The service seemed rushed and stacking the dishes at the end of the table for a server assistant to pick up was not appealing. I was also disappointed with having to ask for more breakfast and water and also being asked to ‘pass the plates’ at the end of the meal. The food was as good as I remembered but the level of service had greatly fallen. I had never eaten at the Westside location.

I was also quite disappointed at the greeting. I arrived first and checked in and told them that I was going to wait at the bar. When my husband arrived, he was told no one checked in for our reservation. Also, we indicated it was our Anniversary on our reservation and there was absolutely no acknowledgement.

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MP
New York Area
11 reviews
Dined on January 31, 2019
Overall 5food 5service 4ambience 5

Fabulous!! We loved it!!

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MS
New York Area
15 reviews
Dined on January 31, 2019
Overall 5food 5service 5ambience 5

A feast for the ages!

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OT
Toronto
1 review
Dined on January 31, 2019
Overall 5food 4service 4ambience 5

Excellent tradicional restaurant in NYC for a good lobster!!!!

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c
New York Area
29 reviews
Dined on January 30, 2019
Overall 4food 4service 5ambience 5

great service and as always the food was great. can't go wrong

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RH
New York Area
11 reviews
Dined on January 30, 2019
Overall 5food 5service 5ambience 5

This was my first time to The Palm West Side and I will return every time I return to New York City. My visit was a business meeting but the atmosphere was conducive to both business and purely social dinning. The wine list was spectacular with the ability to select from a number of price points depending on your budget.

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PG
New York Area
9 reviews
Dined on January 28, 2019
Overall 5food 5service 5ambience 5

Always superb experience at Palm Westside.

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IC
New York Area
1 review
Dined on January 27, 2019
Overall 3food 5service 2ambience 2

Waiter left us stranded for 20 minutes before ordering and put us, two big guys, in a pretty tight booth. Food was good as always, thanks.

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MD
New York Area
13 reviews
Dined on January 27, 2019
Overall 2food 4service 5ambience 5

I am a huge fan of the Palm and eat there several times a year. The restaurant was not hitting in all cylinders this night as they appeared to be overbooked, people who were seated for over an hour and half still had no food and had theater reservations to get to. We were seated an hour after our reservation and thankfully had no where to go and spent a nice hour at the bar with our dinner mates. Cassandra, our server, was outstanding and the food was fine. Will always give the Palm the benefit of the doubt - hopefully next time us a better experience!!

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SH
Philadelphia
7 reviews
Dined on January 27, 2019
Overall 3food 3service 4ambience 2

Reservation for 7:15 saw us seated just about 7:50. Food was cold and steak underdone.

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OT
New York Area
1 review
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

My favorite steakhouse! I’ve been here many times and the experience is always amazing!

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OT
Jacksonville
1 review
Dined on January 27, 2019
Overall 2food 3service 4ambience 4

Table booked was not available until 45 minutes after it was scheduled. Waiter was outstanding

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