The Palm West Side

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4.5
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5549 Reviews
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$50 and over
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Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in the heart of the theatre district in Time Square, Palm Restaurant has become a hotspot for theatre-goers, celebrities, tourists and Palm Restaurant regulars alike. Loyal Palm Customers include Andy Cohen, Don King, Kathy Lee and Hoda and the cast of Book of Mormon to name a few. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 5549 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.5
food
4.5
service
4.4
ambience
4.1
value
Noise · Moderate
89% of people would recommend it to a friend
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j
New York Area
1 review
Dined a day ago
Overall 1food 1service 1ambience 3

The meal was terrible the steak was cold the service was horrible I’ve been there many many times before I would definitely not go back. They comped us for a cake they warmed our steak and didn’t even bring us a new steak. We waited to be seated with a reservation, and it took a very long time for the waiter to take our order and then an even longer time for the food to come out and they were not specially crowded.
I never write reviews but this was particularly bad.

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L
Miami
13 reviews
Dined a day ago
Overall 2food 1service 3ambience 3

I have eaten at the Palm west side many times. Yesterday the food was Salty and the brussel sprouts where not cooked well at all and not trimmed. Steak was very Salty. Sadly I love the palm, but must go somewhere else from. Now. On.

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G
New York Area
15 reviews
Dined 2 days ago
Overall 3food 3service 3ambience 2

Didn’t have a great experience here.. made a reservation but got sat a half hour late.. hoped that the food and service would make up for that.. the prices are as expected for a steakhouse in nyc but the service doesn’t match up.. no attention to detail.. flavor of New York strip just wasn’t up to par.. not even seasoned well

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MS
New York Area
12 reviews
Dined 2 days ago
Overall 1food 4service 1ambience 2

Hot mess. We made open table reservations at 6:15. Even though we arrived early, we weren’t seated until 6:30. Since we were trying to attend an event at 8, we ordered as soon as we sat down. Despite that, we did not get our salads until almost 7 and our entrees until after 7:15.
The steaks were not cooked to the right temperature. A filet that was ordered medium was served medium rare. Given our rush, we didn’t ask them to fix the steak.
When I asked for our bill, I included my 837 card (loyalty card) and a $25 gift card. I received the bill and the $25 card had not been applied. I had to absorb the charge because I was out of time.
I have eaten at the Palm many times and had a good experience. This was a train wreck.

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TC
New York Area
7 reviews
Dined 2 days ago
Overall 5food 5service 5ambience 5

Absolutely excellent! Location is perfect for pre-Broadway. We will definitely be repeat customers!!

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OH
New York Area
13 reviews
Dined 2 days ago
Overall 3food 2service 4ambience 3

Disappointing dinner. My wife and I had a 6pm reservation. The restaurant ran 30 minutes behind so we had to eat much faster as we had show tickets. Her salad came out with brown lettuce. My filet came out medium rare instead of medium. I didnt have time to send it back. It also had no taste whatsoever. The green beans and French fries were very greasy. Tonight the restaurant really dropped the ball. I have been to this Palm a few times and have had a pleasant experience however this wasnt the case. Lost my confidence a bit. We didnt order desert due to time constraints.

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SC
New York Area
1 review
Dined 2 days ago
Overall 5food 5service 5ambience 5

Awesome Dinner...........food was excellent and service was great.............felt quite valued and that our comfort and enjoyment mattered.

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OT
New York Area
1 review
Dined 3 days ago
Overall 5food 5service 5ambience 5

I decided to take my office out as a thank you for all their hard work over the last few months. Not only did the The Palm with Craig Levy provide perfect food and ambience, but the service was top notch. My office was so happy and we will be back for sure. Absolutely perfect.

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MD
New York Area
111 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

Incredible food and great service.

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r
New York Area
3 reviews
Dined 5 days ago
Overall 4food 4service 5ambience 4

Seared Tuna was excellent! And the staff is wonderfully consistent.

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OT
New York Area
3 reviews
Dined 6 days ago
Overall 5food 5service 5ambience 5

Always a warm welcome, delicious food, & a perfect NYC dining experience.

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H
Washington DC
16 reviews
Dined on June 10, 2019
Overall 5food 5service 5ambience 5

Granddaughters trip.

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MD
New York Area
112 reviews
Dined on June 10, 2019
Overall 5food 5service 5ambience 5

Great food and spectacular service.

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BA
1 review
Dined on June 8, 2019
Overall 5food 5service 5ambience 5

My husband and I had dinner here on Saturday night. The food and service were both excellent . We didn’t wait a long time for anything once we were seated and both meals were cooked to perfection. This is our second time at this location and will certainly be coming back. Better than the Atlantic City location.

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OT
New York Area
1 review
Dined on June 8, 2019
Overall 3food 3service 3ambience 3

We were celebrating our 10 year anniversary! The palm was very busy! We had 8:00 pm theater reservations and our reservation was at 6:30. I should have made the reservation at 6pm. We dis not get seated until 6:50pm. Everything took a long time. Our server was very nice and kind, she and we forgot to mention that we had theater tickets. By the time our lobster came out it was around 7:40/45 we rush ate it! The lobster was delicious but the sides were cold! We love the palm and will definitely return, but with more time!

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4
Phoenix
13 reviews
Dined on June 8, 2019
Overall 2food 1service 5ambience 3

food not prepared properly, does not compare at all to a good steakhouse. very disappointed

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MI
1 review
Dined on June 8, 2019
Overall 3food 2service 3ambience 4

Steaks were under seasoned
Salad was salty

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MV
Philadelphia
3 reviews
Dined on June 8, 2019
Overall 5food 5service 4ambience 4

Family of 4 with 2 teenagers and we all found something we enjoyed. The portions are very generous so order starters accordingly.

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c
New York Area
29 reviews
Dined on June 7, 2019
Overall 4food 5service 5ambience 4

Easy location and the hostess was very friendly. Service was excellent , attentive and professional. Prime rib was a full cut, moist, full flavor and the sides were excellent. Certainly recommend this restaurant to friends and business associates .

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BG
New York Area
74 reviews
Dined on June 7, 2019
Overall 5food 5service 5ambience 5

Excellent as usual. Love this location. Very friendly staff. Came for summer lobster

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T
1 review
Dined on June 7, 2019
Overall 3food 4service 1ambience 3

If you are an average person, and intend to leave a 20 percent tip, don’t go. They don’t want you. They cater to high end people and ignore the average. We felt we were putting our waiter out by being there. I would tell you his name but he never told us. The food was delicious though.

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JP
New York Area
25 reviews
Dined on June 6, 2019
Overall 5food 5service 5ambience 5

Always a treat to eat here.

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MD
New York Area
112 reviews
Dined on June 6, 2019
Overall 5food 5service 5ambience 5

Great waiter, delicious food and fantastic service.

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EC
New York Area
13 reviews
Dined on June 6, 2019
Overall 5food 5service 5ambience 5

A wonderful experience - this was a business lunch that was seamlessly executed by the charming restaurant staff. The food was fantastic and GREAT value given the quality.

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TO
New York Area
20 reviews
Dined on June 5, 2019
Overall 5food 5service 5ambience 5

Everything about the evening was closed when the apps arrived. We had a stupendous meal and everything was cook to perfection. I am always tuff on these guys in my reviews but it’s my favorite. You have to be honest so they can improve but look through the lies for the truth always in reviews.

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F
New York Area
66 reviews
Dined on June 4, 2019
Overall 5food 5service 5ambience 5

Pre theater perfect everything. Dee was our server and was5star

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S
Tampa
23 reviews
Dined on June 2, 2019
Overall 5food 5service 4ambience 4

Excellent food with large portions for sharing. Friendly service and wall drawings are unique. Plan to return when visiting NYC.

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R
New York Area
12 reviews
Dined on June 2, 2019
Overall 5food 5service 5ambience 4

Part of my Birthday Celebration

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MD
New York Area
112 reviews
Dined on June 1, 2019
Overall 5food 5service 5ambience 5

Attentive fabulous service and great food. A perfect meal.

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OT
1 review
Dined on June 1, 2019
Overall 2food 1service 3ambience 5

Well, I am not the type to complain about restaurants and my mom and I are easy to please. However for a high end, expensive, raved-about restaurant, we got a lobster that was not cooked. Then they brought a second lobster that was cooked better; but was still lukewarm. Then, there was an eyelash in our butter.

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PW
Dallas
1 review
Dined on May 30, 2019
Overall 5food 5service 5ambience 5

Great food - seems a bit overpriced but again it's mid-town Manhattan, so what isn't. Food quality was excellent. Our server Jeff was standing by whenever we needed anything. Manager did not come around at any point in the meal (which is typical at high end restaurants), but there were really no complaints. If you like choice steaks, sides and a nice wine list you can't go wrong at the Palm. The rare tuna appetizer was REALLY good

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SN
New York Area
4 reviews
Dined on May 30, 2019
Overall 4food 3service 5ambience 4

Service was very good but the food was not up to pricing standards. The lobster BLT was definitely not worth $20. I could not eat it. I found the $99 lobster a little dry. It was definitely re warmed. The lobster fat on the top of the lobster was dried. This is because it was sitting and re warmed. The best of my dinner was the fried onions.

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c
New York Area
18 reviews
Dined on May 29, 2019
Overall 4food 4service 4ambience 4

I’ve been going to The Palm (LA/NY) for over 40 years. They’ve maintained a level of quality and ambiance during that time.

My concerns this time are very specific. The “Gigi” salad promised shrimp and there were two, at most. It’s a great dish but needs a more generous representation.

More serious was the mishandling of their signature porterhouse steak. Ordered “medium rare” it came almost raw. We sent it back but the refiring made the outside of the steak tough. You expect more attention to be paid to a $125 steak.

For my money, Peter Lugers is worth the drive across the bridge.

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EK
New England
4 reviews
Dined on May 29, 2019
Overall 4food 4service 4ambience 4

Delicious plentiful food but the noise level is not ideal

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S
1 review
Dined on May 29, 2019
Overall 3food 3service 5ambience 3

Too expensive for me. The steak was superb but you have to pay extra for everything.

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TA
Atlantic City
3 reviews
Dined on May 28, 2019
Overall 5food 5service 5ambience 5

My second visit here before a show and everything was perfect as the three of us were celebrating a birthday. Days later, I’m still dreaming about that 4 pound lobster and 12 ounce filet mignon cooked to absolute perfection. Shrimp cocktail/clams oreganata for appetizers were just scrumptious! The entrées and sides (wild mushrooms and spinach) were simply amazing.
Service was attentive and professionally provided by Basith. Kudos to him and the manager for their interaction/attention with the clientele.
Enticed by gelato (which was not listed on the menu – – thankfully, I didn’t have to see how many calories this was on top of everything I already ate), we had scoops of Tiramisu flavor and pistachio. Cappuccinos, and then off to see the Cher show – a perfect evening!

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AW
Las Vegas
62 reviews
Dined on May 26, 2019
Overall 2food 2service 1ambience 3

Although we've eaten there for years the last 2 times have not been very good. We were very specific in our ordering and we both had to have our salads redone multiple times. Additionally while the palm has a great chicken parm it was dry and tasteless this time. Hard chicken is not good. The service as well was weak. The waitress seemed to take offense at getting our order wrong. How strange. Anyway keep in mind that there are better places nearby

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PC
Washington DC
1 review
Dined on May 26, 2019
Overall 5food 5service 5ambience 5

What more can you say, it's The Palm. Excellent service, food, drink.

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KW
Chicago
2 reviews
Dined on May 26, 2019
Overall 4food 5service 4ambience 5

Very happy with our as our last night visiting the city. We really enjoyed the old school elegant atmosphere of the restaurant. I had a seafood special and my wife had a NY steak, which were both outstanding. the balance was decent. The service was very good. The value is on the lower side but expected that going in.

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ES
New York Area
6 reviews
Dined on May 26, 2019
Overall 5food 5service 5ambience 4

Great food, excellent service.

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