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It is always a pleasure to have Dinner at the Palm. Always have great service, food, drink, ambience and wait staff. Try the crab cakes--Maryland style with large lump meat.
Tried contacting them about my experience via their website but no response.
Service was awful. Got seated 20 minutes after reserved time, once we finally got seated and ordered, it took an hour and a half to get our food. I had hoped for a great valentines day date, but it turned out rather poor. Food was good but didn't make up for the wait.
Was very disappointed with the service. Arrived at a peak hour time during Valentine’s Day. Upon arrival was great by the hostess who was very nice. My girlfriend and I once seated were not greeted by a wait staff personnel for 20min. 20MIN!! Seriously, that’s just where it begins. Once we were greeted we were notified that the “Valentine’s Day Special” was sold out. Yep, that’s right... SOLD OUT! Ok now I get that v-day is a busy night but that’s the reasons place “like this” takes reservations. This tells me that this restaurant clearly does not have a management staff that can run the restaurant. Wait for it... the V-day special is the specialty of the restaurant, LOBSTER! This was absolutely the worst experience of “Fine Dining” that I have ever experienced.
Well I have to say I’ve never written a restaurant survey before, but I thought I would this time. I’m not even sure if it even matter, but here it goes. You know, when I book the restaurant I thought it would be a special night for Valentine’s Day. But it was a disaster. Tables around me were complaining but I didn’t understand the gravity of their anger until we were sat at a table. It literally took 45 minutes for us to get our food. And when the food came out the steak was cold. It really surprised me. The restaurant took care of us, but the night was pretty much ruined. I really didn’t know to say. I did not want to get mad and make a scene and I really didn’t know what to complain about. And I still left the $30 tip to the server who I believe had no control of what was going on. Supposedly there was a problem in the kitchen. I guess the only thing for me to say is if you have a holiday where a lot of people are expected, you might want to put contingency plans in place to better serve your customers. Again management took care of my order and it wasn’t about the money, it was about tonight which pretty much set the tone for the rest of the evening. This is my first and only review and I hope they learn from it. Thanks.
We have enjoyed The Palm for years and Sunday evening was no exception! The food was delicious, although my daughter was disappointed that the Prime Rib was not available. Rather odd considering our reservation was at 5:00pm and the restaurant was not busy.
The Birthday donuts and staff singing was a nice touch for my husband!
Excellent service and great steak and lobster
Service was great, food was mediocre (for the price, anyway). Steak wasn’t seasoned and bland.
Service was great - attentive and knowledgeable staff. Food - well, the au gratin potatoes were wonderful - cheesy and tasty. Lobster - was tough to extract the meat, not much in the claw and almost without flavor, even for lobster. The "sauce" for the mixed berry dessert was runny and no flavor. I listed it for Special Occasions only because you would not want to go there consistently with the cost involved.
Excellent steak. Had the 12 oz wagyu ribeye. One of the best steaks I have ever had. Will definitely be back.
The service was fantastic. Our food was outstanding. Our son was disappointed in his salmon. It was perfectly cooked, but was hoping for a special crust.