The Palm Court

4.4
2237 reviews
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$31 to $50
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Afternoon Tea
Join us for Afternoon Tea on Monday, February 18th for President's Day! Seatings available from 1pm to 4:30pm, every half an hour.

Tea has been a long tradition at The Drake, a Hilton Hotel. The Palm Court began serving Tea during the holiday season of 1982 and has welcomed the worlds' most prominent guests such as Princess Diana, Queen Elizabeth, and the Empress of Japan. We look forward to adding your name to the distinguished list.

The uniqueness of the beauty of the room centers around a gorgeous limestone fountain with a giant urn as its center motif dating 275 years old, this French bronze by designer David Williams. Most importantly, the ambiance of this afternoon affair is greatly enhanced by the live harp music performed Wednesday through Sunday by our musicians dressed in classical evening gown attire.
What 2237 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.4based on recent ratings
4.1
food
4.4
service
4.6
ambience
3.8
value
Noise · Moderate
81% of people would recommend it to a friend
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Chicago
2 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

Tea at the palm court was such a special experience. Loved getting dressed up and was surprised to see it quite full even on a random Saturday in February. The service was impeccable. Not cheap for tea and some finger sandwiches, but definitely worth it for a special occasion. Great memories and lots of fun!

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T
Chicago
19 reviews
Dined 7 days ago
Overall 5food 4service 5ambience 5

Brought my parents to celebrate my mother's birthday. What a wonderful experience. So relaxing.

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C
Chicago
34 reviews
Dined 7 days ago
Overall 5food 4service 5ambience 5

Love having tea at the Drake! I go all the time with my girlfriends

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OT
Chicago
1 review
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

5 stars all the way around. What a lovely experience. I would do it all the time if I didn’t live 5 hundred miles away. I would definitely recommend this high tea for something special. The harp was magnificent and calming.

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EN
Toronto
2 reviews
Dined on February 7, 2019
Overall 5food 3service 5ambience 5

We felt so regal and welcomed. 10 out of 10 would recommend! Next time, the ham and turkey salads are unnecessary. But the pastries were phenomenal !!

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V
1 review
Dined on February 3, 2019
Overall 5food 5service 5ambience 5

Had a great time. Enjoyed the traditional setting the British style tea time it was fun all the family had a great time

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J
1 review
Dined on February 2, 2019
Overall 3food 4service 4ambience 4

I have been to afternoon tea at other high-end hotels, so my gripes are not about the price- I knew what it was going in- but the value. The service was good, the quality of the food good, and the tea was excellent. I don't understand why the hotel charges for an extra plate. We had five guests, including three kids, and we received one plate of sandwiches to share among the five of us. The menu makes it clear that extra plates are available at a cost, but I don't like having to ask how much another plate costs when I am already in $200. The experience left me with a bad taste in my mouth. I would not return, and suggest others look elsewhere to get better value.

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L
Chicago
1 review
Dined on February 2, 2019
Overall 3food 3service 4ambience 4

The atmosphere was nice and was definitely elegant, but a bit noisy for me. The food also was just okay - nothing to rave about. The server was very friendly.

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DP
1 review
Dined on February 2, 2019
Overall 5food 4service 5ambience 5

It was so awesome of an experience. The only thing I would say is we could not hear harpist play. And your website is outdated as far as menu items. Otherwise totally awesome!!! I would definitely do it again.

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I
1 review
Dined on February 2, 2019
Overall 3food 3service 3ambience 5

The ambiance of the palm court is so lovely and you feel transformed when you walk in. The harpist played beautifully and the decoration was very pretty, however we were disapointed with the service. The hostess and the bussing staff were not friendly. It is not the experience you should receive when you pay 140 dollars for tea for two! The bread on the chicken salad sandwich was very stale and there were no classic salmon and cream cheese with dill sandwiches. Bussers were clearing the tables and setting them very loudly, which was distracting. The elegance of high tea was really missing, and service in the past was much more appropriate and the food was better. Would not return.

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DF
Charlotte
5 reviews
Dined on February 2, 2019
Overall 5food 5service 5ambience 5

We love coming here for afternoon tea. Everything is always delicious and the atmosphere is unique. It’s such a fun and special treat!

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HM
Chicago
4 reviews
Dined on February 1, 2019
Overall 5food 5service 5ambience 5

Wonderful service and wonderful atmosphere!!! All ages from 9-45 enjoyed tea at The Drake!

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MR
1 review
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

Came here with my Mom and sisters and we just loved it. The ambience is amazing. Everyone was so professional. It was definitely a great experience!

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MM
Chicago
1 review
Dined on January 27, 2019
Overall 3food 4service 3ambience 5

This was the second time we've visited in the last month with only fair service. We were a party of 7 celebrating a birthday. Our server seemed annoyed with us at times - she kind of took a bit of the excitement of the day away. I told her when we sat down who the birthday was for. We never received any acknowledgement of it again. By the time I realized it, she was nowhere to be found and we were ready to leave. I don't think I'll be returning unfortunately for a while. Though the place is a beautiful setting for Tea, the service and attitude of the staff is just as important.

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OT
Chicago
1 review
Dined on January 27, 2019
Overall 2food 1service 5ambience 5

We have been going to the Drake for the afternoon tea for years. The food quality has continually deteriorated over the years but this past Sunday the selections were even more disappointing. The best sandwich option was the cucumber. Years ago, the sandwiches were substantial and tasted freshly prepared. The scones were larger and less processed. I didn't even partake in the dessert plate because it just wasn't that inviting. We likely won't be returning.

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CR
Chicago
42 reviews
Dined on January 27, 2019
Overall 5food 5service 5ambience 5

Excellent and beautiful ambiance. The harpist was phenomenal!

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DM
Chicago
4 reviews
Dined on January 26, 2019
Overall 4food 4service 4ambience 5

Legendary atmosphere and phenomenally classy. Food was tasty and the service was very good. Truly a "bucket list" experience that was befitting one's 50th birthday! The practical side of me, however, is still getting over the $100 (plus tax & tip) price for two people for what amounted to a bunch of little hors d'oeuvres and hot water with leaves in it. That aside, it's a memory I'll treasure forever.

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T
New York Area
1 review
Dined on January 26, 2019
Overall 5food 5service 5ambience 5

The afternoon tea never disappoints! The ambiance, tea selection, sandwiches, scones and desserts are wonderful!

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KB
Louisville
1 review
Dined on January 25, 2019
Overall 3food 2service 4ambience 5

Setting and ambiance were stunning. Service was attentive and thorough. Food felt like prepackaged bites. Nothing was fresh or seemed to be prepared on site. Tea selection was outstanding but tea was weak. No decaf options available. Overall I would not recommend or be back.

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OT
Chicago
1 review
Dined on January 23, 2019
Overall 5food 4service 5ambience 5

The service was excellent!!! The harp was awesome!

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M
Chicago
29 reviews
Dined on January 21, 2019
Overall 5food 5service 5ambience 5

We went for high tea and had a delightful experience.

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T
Charleston
12 reviews
Dined on January 20, 2019
Overall 3food 3service 3ambience 3

It was Ok. Value for money not so great. The Drake is living on its pass reputation. Very disappointed and not wiryth the 49 pp ++.

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AA
1 review
Dined on January 20, 2019
Overall 3food 2service 1ambience 2

Tea pot not refreshed with hot water. I drank my cold tea while staff collapsed tables and stacked chairs around me. Sandwich bread dry and quiches cold. Carpet in lobby frayed and dirty. Bathroom was freezing and dirty. Better places for tea in city for a few dollars more.

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OT
Chicago
2 reviews
Dined on January 20, 2019
Overall 4food 3service 5ambience 5

Wish the veggie finger sandwiches other than cucumber, scones and bread were not dry.
Teas and desserts, tomato sanwiches were excellent...

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NF
1 review
Dined on January 19, 2019
Overall 5food 5service 5ambience 5

Was a wonderful experience! Overall I enjoyed the ambiance and scenery.

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DB
1 review
Dined on January 17, 2019
Overall 2food 2service 4ambience 4

I had heard wonderful things about Palm Court for afternoon tea so we decided to try it to celebrate my moms upcoming move. The service was great and the dining area is beautiful, however we were very underwhelmed the afternoon tea. While the actual tea was great, I was expecting superb food and what we got was well below standard teas you can get in the UK or smaller places in the states for $15. The scones were actually terrible and I don't think most people would even have called them actual scones, they looked and tasted like a terrible biscuit. The "seasonal" turkey and cranberry sandwiches were also pretty awful. Two of the three of us didn't eat them. (And I feel that it is out of season in January as well as the pumpkin dessert!!). And lastly, the macaroons at Patisserie Coralie for $2 a piece were far better than the ones served at our tea. I hope not to sound too harsh, as it was still a lovely experience. However, knowing what I can get at an afternoon tea elsewhere, I would not come back for the quality we experienced here. I would strongly recommend trying some new recipes for scones and definitely get rid of the out of season foods. While the Drake and Palm Court are beautiful, it doesn't make up for the lack of quality. Please look into making it better.
Sincerely,
Danielle

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MG
Chicago
3 reviews
Dined on January 17, 2019
Overall 4food 3service 5ambience 5

Enjoyable and a great tradition. Tea sandwiches were not as good as usual. Perhaps just an off day.

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CF
1 review
Dined on January 13, 2019
Overall 4food 3service 4ambience 5

Afternoon tea was very sweet. We had a great seat by the fountain. Our waiter was great but there were times that our water ran out for our tea and it took forever for someone to come and refill our tea pots. The food was not that good. The sandwiches were bland but the dessert pastries were just ok. Nothing super special. I could see myself coming back with my daughters when they get older just to have them experience the fancy.

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S
Chicago
33 reviews
Dined on January 13, 2019
Overall 4food 5service 4ambience 3

This place is really good. I came here for high tea with my friend, and we are not disappointed. The food is pretty good compared to several other afternoon tea places in town. There's also a musician playing the harp. The only thing I didn't like is a bit too noisy. Maybe it's because I went on a weekend.

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KE
Nashville
9 reviews
Dined on January 13, 2019
Overall 5food 4service 5ambience 5

Brought back memories of going when I was a young girl. Nice to know some things don’t change. Love the harp playing in the background and Christine, our lovely server, was pleasant and timely.
Ambiance is perfect and the most of the little bites were tasty. Filling!

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OT
Chicago
1 review
Dined on January 13, 2019
Overall 5food 5service 5ambience 5

Amir was incredibly friendly, personable, and attentive!

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NZ
Chicago
1 review
Dined on January 13, 2019
Overall 4food 3service 3ambience 5

A little disappointed in quality of food. It’s been better.

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KZ
1 review
Dined on January 12, 2019
Overall 2food 3service 1ambience 4

Completely rude and inattentive service. This is something I planned for out of town guests and everyone was very disappointed.

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A
Chicago
1 review
Dined on January 12, 2019
Overall 3food 2service 4ambience 4

The food was disappointing- there was very little, the sandwiches seemed tired. Not freshly made, the pastries pretty but not delicious. The muffin was dry.
The tea, on the other hand, was superb!

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JC
Chicago
1 review
Dined on January 12, 2019
Overall 5food 5service 5ambience 5

We had a wonderful afternoon tea experience. Service, food, and ambiance were all excellent! Great afternoon.

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OT
Chicago
2 reviews
Dined on January 12, 2019
Overall 5food 5service 5ambience 5

I celebrated my daughters 13th birthday. It was a great place and they catered to her.

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OT
Chicago
2 reviews
Dined on January 12, 2019
Overall 4food 3service 5ambience 4

Our server was super nice, but the holiday menu was overpriced for very recreatable meals. All the sandwiches were made on white bread with very easy to find ingredients like deli ham and sliced smoked salmon. The desserts were nicely made and the tea was awesome but otherwise it wasn’t worth the value of $52 per person.

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CE
Chicago
2 reviews
Dined on January 11, 2019
Overall 5food 5service 5ambience 5

Amazing as always! We come at least once per year to celebrate my wife’s birthday. Azmir, our waiter, is always kind, courteous and goes beyond to meet our needs. Highly recommend!

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DM
1 review
Dined on January 11, 2019
Overall 4food 4service 5ambience 3

The service by the busboy was excellent. He was more attentive then the waiter. Although it was nice, it was not worth the $52 per person. It did check-off a bucket list item for my wife but she was also stunned at the cost. We were just in London and she ordered the Afternoon Tea menu for $29.99.

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BB
Sydney / NSW
1 review
Dined on January 7, 2019
Overall 5food 4service 4ambience 5

Excellent to celebrate a special occasion

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