The Palm Chicago

4.5
1655 reviews
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$50 and over
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Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service, and an atmosphere like nowhere else. Palm Restaurant in Chicago has taken the Windy City by storm with its exceptional service and mouthwatering dishes. Located in the luxurious Swissotel, The Palm has long been a favorite to Chicagoans. Regulars include members of the Chicago Bulls & Bears as well as Chicago's political notables. Ask about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
What 1655 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.5based on recent ratings
4.4
food
4.6
service
4.3
ambience
4.1
value
Noise · Moderate
86% of people would recommend it to a friend
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CB
New York Area
1 review
Dined 3 days ago
Overall 4food 4service 4ambience 4

good place for business meeting, the restaurant was half empty and that may change if it is full

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SC
Indiana
2 reviews
Dined 5 days ago
Overall 5food 5service 5ambience 5

One of my favorite Palm Restaurant.. The remodel is awesome, service is great and the food is outstanding!

The Palm Chicago
Responded 2 days ago

That's great to hear, ScottC! We hope that you'll keep coming back!

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MW
Chicago
2 reviews
Dined 5 days ago
Overall 4food 4service 5ambience 3

Our server was excellent. Very friendly and had a great sense of humor. The Palm always has great food. I would recommend more lobster choices. The only one was a lobster roll.

The Palm Chicago
Responded 2 days ago

Michael, it's great to hear that you had a good time. You might want to come back in for our summer Lobster promotion if you're a lobster lover! We've always got the lobster roll that you already got to enjoy, as well as our lobster bisque, and we've added a lobster Cobb salad to the lunch menu. We can add poached Nova Scotia lobster to the top of your steak if you're a steak lover, or if you'd like to come in with a guest, we'll be featuring a lobster dinner for two for $109. Come check it out!

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DA
1 review
Dined on May 12, 2019
Overall 4food 4service 5ambience 4

The service was impeccable. Often times you enter a restaurant and either the greeters and or the servers have a less than Pleasant attitude. This was not the case at the Palms. We were greeted with genuine interest at the front table, shown to our seat, and treated wonderfully by our server Pam! There was a Mother's Day card already on the table which was a wonderful treat for my mother and for me.

The steaks were pretty good, my mom still order steaks well done but it still had a little pink in it, which she didn't recognize until it was time to eat the leftovers LOL, but nonetheless, it would have most definitely been sent back and she realized it while in the restaurant.

For sides we ordered brussel sprouts and the fried potatoes. One of which gave both of us some digestion issues later that evening, as well as just not tasting the best. For an appetizer we got the bacon-wrapped scallops, which were really good. The warm bread brought to us at the beginning, also very good.

We sat by window and it was cold and rainy outside, as well as pretty chilly at our seats just outside of the bar. All in all we had a great time, with good steaks, not so good fried potatoes and brussel sprouts, really good appetizer. The lemonade, my mom said, was the best lemonade she's ever had LOL

All in all, I would definitely go again. People don't understand how important a role great service plays and people coming back to your restaurant.

The Palm Chicago
Responded 2 days ago

Thank you for the very detailed review! This sort of information is incredibly helpful when training our staff. It's the little things that make a difference. It was a pleasure having you join us for Mother's Day, and we hope you'll come back and see us again soon!

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m
Los Angeles
20 reviews
Dined on May 10, 2019
Overall 4food 5service 4ambience 3

Lunch was delicious. It wa unfortunate to walk by lots of empty tables with a view of Chicago and be seated in the back with no view. It was our last day in Chicago.

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CD
Tahoe
24 reviews
Dined on May 8, 2019
Overall 5food 5service 5ambience 5

Server Adam was outstanding . Food was excellent. Our anniversary was recognized.

The Palm Chicago
Responded 2 days ago

Thank you and happy anniversary, CharlieD! We think Adam is pretty terrific, too.

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KH
Chicago
1 review
Dined on May 5, 2019
Overall 5food 5service 5ambience 5

Best steaks in Chicago. Service was great. A perfect place to meet for business luncheon or dinner

The Palm Chicago
Responded 2 days ago

Thank you for the terrific review, KennethH! We're glad that you had a good time, and we hope to see you back at the Palm Chicago soon!

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d
Indiana
14 reviews
Dined on May 5, 2019
Overall 5food 5service 5ambience 5

My friend and I traveled to Chicago to celebrate her birthday. We wanted to go to brunch and she wanted a brunch that served crab cakes benedict. The Palm, Chicago was the first menu I checked and since they had it on the menu, we booked through Open Table. We arrived and were greeted warmly at the desk and she also wished my friend a happy birthday. we went to the table, which was decorated with confetti and a birthday card welcoming us.
The server was very attentive, our water and drinks were filled immediately and when the meal came promptly, we were amazing at the presentation and thrilled with the flavor. It was absolutely delicious! The crab was lump and not mashed, the eggs were poached to perfection and it was fabulous. I had the lobster omelet which was 'to die for.' It was fluffy and not heavy and seasoned perfectly.
I want to thank The Palm for making our experience perfect!

The Palm Chicago
Responded 2 days ago

Wow, we're glad that you had such a great time on your birthday! I hope that you'll come back and see us the next time you're in Chicago!

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PB
Chicago
1 review
Dined on May 4, 2019
Overall 5food 5service 5ambience 5

Excellent service and they made it very special for my husband's birthday. Dinner was flavorful and delicious.

The Palm Chicago
Responded 2 days ago

Thank you for the great review, Pam! Wish your husband a happy birthday from us and come back to see us soon!

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D
Chicago
10 reviews
Dined on May 3, 2019
Overall 5food 5service 5ambience 5

Been there several times we never have been disappointed in their service and food quality .

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SM
Chicago
77 reviews
Dined on May 2, 2019
Overall 4food 4service 4ambience 4

Best sea bass ever

The Palm Chicago
Responded on May 6, 2019

Thank you, Suzette! That's great to hear!

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k
Houston
31 reviews
Dined on May 2, 2019
Overall 4food 4service 3ambience 3

Stoped in for breakfast and there are some
better options then what Swissôtel provides for conference .

Our breakfast was slow to come out - took a good 35 minutes and I had to ask where it was at. Seemed liked they forgot it under a heat lamp as within a minute of asking our food came out, hash browns were cold.

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OT
Kansas City
2 reviews
Dined on May 1, 2019
Overall 2food 2service 2ambience 3

When one pays top $ ...expectations coincide. I have eaten here before, and this experience did not meet muster. Slow service despite a half full space. Steak, medium rare, so tough I could hardly cut it, much less eat it. Although replaced with a different cut 30 min later, there was no offer of comping the meat until requested. Palm..you can and should do better.

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OT
1 review
Dined on May 1, 2019
Overall 5food 5service 5ambience 5

Great service and food.

The Palm Chicago
Responded on May 6, 2019

Thank you for the kind review!

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M
Louisville
5 reviews
Dined on April 20, 2019
Overall 5food 5service 5ambience 5

The Palm is the Best!! Without a Equal

The Palm Chicago
Responded on May 2, 2019

Thank you, Mark! We certainly appreciate it!

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OT
Orlando
1 review
Dined on April 19, 2019
Overall 1food 1service 2ambience 2

We previously ate at the Palm at Universal in Florida. We loved the food and were excited to find one closer to home. The food wasn’t even close in comparison to our Florida experience. I had to send my steak back twice and when the manager came out to talk to us, he basically talked down to me about how I should order a well done because that would suit me better. I ordered a medium well and I had more bloody juice and red in my steak then my husbands medium rare. It came back the second time with a charred taste. He did offer to comp the steak but all in all for what you pay - the restaurant wasn’t worth it.

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4
San Francisco
1 review
Dined on April 18, 2019
Overall 5food 5service 5ambience 5

Great food and excellent service!

The Palm Chicago
Responded on April 26, 2019

Great name, 4foodies! I'm glad you had a good time at the Palm Chicago!

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A
1 review
Dined on April 15, 2019
Overall 5food 5service 5ambience 4

Our waitress was GREAT! The food was amazing!
We'll most definitely be back.

The Palm Chicago
Responded on April 26, 2019

Areli, this review is terrific! Thank you for letting us know! Come back soon!

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LJ
Chicago
27 reviews
Dined on April 14, 2019
Overall 5food 4service 5ambience 5

Our server, Michael was superb. Our mahi mahi was outstanding!! My key lime pie was exceptional!! The only disappointment was the lobster bisque. It was lukewarm, & had little flavor. It’s usually good but all of us were suprized & underwhelmed. Everything else was an A+.

The Palm Chicago
Responded on April 26, 2019

Thank you so much, LJC123, for taking the time to let us know about your experience. We think Michael's pretty great, too! Let us know when you're back, and I'll get you a better bowl of bisque. We hope to see you soon!

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OT
Raleigh
1 review
Dined on April 13, 2019
Overall 5food 5service 2ambience 2

Food was great!

The Palm Chicago
Responded on April 26, 2019

Thank you! So are you!

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EF
Chicago
2 reviews
Dined on April 12, 2019
Overall 5food 5service 5ambience 5

The Palm still has some of the best steaks in town!

The Palm Chicago
Responded on April 26, 2019

Thank you, EdwardF! It's great to hear!

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AN
Los Angeles
1 review
Dined on April 11, 2019
Overall 4food 3service 4ambience 3

Steak was over burnt. Restaurant looked more like a casual airport layover restaurant.

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R
Chicago
32 reviews
Dined on April 11, 2019
Overall 4food 4service 4ambience 4

Great dinner!

The Palm Chicago
Responded on April 26, 2019

Thank you, Retrocerulean! Come back soon!

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AB
Philadelphia
19 reviews
Dined on April 10, 2019
Overall 5food 5service 5ambience 5

The new renovation looks great and the staff was able to serve a lot of people in a short amount of time, without

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FD
Chicago
154 reviews
Dined on April 5, 2019
Overall 5food 5service 5ambience 4

Great food and service. Enjoyed grass-fed beef and lovely vegetable sides. Service was prompt and efficient. Nice ambiance

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PF
Tampa
1 review
Dined on March 26, 2019
Overall 5food 5service 5ambience 5

Server Adam was exceptional. Great recommendations and service.

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B
Chicago
1 review
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

We were promptly greeted by smiling faces at the door and quickly shown to our table. The waiter was very good and knowledgeable. Food was its usual great quality at the Palm. Great night!

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OT
1 review
Dined on March 20, 2019
Overall 4food 5service 5ambience 2

It has been a while since dining at the Palm and I was quickly reminded why...too noisy and the acoustics are awful. Difficult to have a conversation at a table of four! The service and food were fantastic.

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OT
1 review
Dined on March 12, 2019
Overall 5food 5service 5ambience 5

Fantastic service

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KB
1 review
Dined on March 3, 2019
Overall 4food 4service 5ambience 4

AS ALWAYS, WE ENJOYED THE EXPERIENCE. EVERYTHING IS REASONABLY PRICED FROM THE FOOD TO THE LIBATIONS. WE RESIDE IN THE NEIGHBORHOOD AND WILL RETURN.

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m
Chicago
14 reviews
Dined on February 28, 2019
Overall 5food 5service 5ambience 5

I always admired first class treatment at the Palm Chicago. One of the very best “go to” spots in the city, with unparalleled service and quality food. I’ve been dining for years at the Palm and have never been disappointed.

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WM
Chicago
9 reviews
Dined on February 28, 2019
Overall 5food 5service 5ambience 5

Had a great birthday lunch with a colleague. Convenient to get to, service was terrific. We had their lunch special which offered a variety of delicious options. Food was top notch!

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OT
Chicago
246 reviews
Dined on February 23, 2019
Overall 1food 2service 2ambience 2

The place is not the same as it once was but has potential to be good again service good

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N
Chicago
3 reviews
Dined on February 22, 2019
Overall 3food 2service 3ambience 3

Unfortunately food was far from good. Over-dry branzino, and pasta with lobster tail was overcooked and you have to try very hard to find any lobster pieces.. Very overpriced for the quality.

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L
1 review
Dined on February 16, 2019
Overall 1food 1service 1ambience 3

My wife and I went out for Valentine's dinner, bad service, small portions, and bad food.

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OT
Chicago
1 review
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Wonderful food!

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LH
Dallas
9 reviews
Dined on February 16, 2019
Overall 5food 5service 5ambience 5

Great service and steak and lobster excellent. I liked that you had a great bottle of Thorn Merlot on the menu for $50! Was delicious! Thank you for a memorable night out on a Mother/Daughter trip to Chicago from Texas. We miss the Palm in Dallas for sure.

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K
Chicago
50 reviews
Dined on February 14, 2019
Overall 4food 5service 5ambience 4

Food was delicious, however disappointed at the end. I was initially told they had a special 837 member pricing for a bottle of 2014 Resonnance Pinot Noir. I was told it was $30 off the regular price. I asked how much the regular price was and The waiter initially said the cost was $115. So I assumed it would be $85 after the discount. After the bottle was brought to our table, but before opening, I was informed the regular price was $135. So again I calculated the discounted cost would be $105 after the member discount of $30. I wasn’t happy about the price increase but agreed to go ahead with the wine. When the bill arrived, the wine was listed as $135. Upon inquiry, my husband was told $135 price was after the $30 member discount. RIDICULOUS!

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OT
Chicago
1 review
Dined on February 14, 2019
Overall 3food 1service 4ambience 4

Worst lobster ever. Scallops where horrible

Only saving grace was our waiter

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MV
1 review
Dined on February 14, 2019
Overall 5food 5service 5ambience 5

Amazing service. Very short wait delicious food and great ambiance. They even gave me and my boyfriend a rose for Valentine’s Day. Definitely going to return this summer.

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