The Palm Chicago
My wife and I stayed at the Swissotel Chicago and dined at The Palm one evening. The food and drinks were excellent; service was attentive with only one minor snafu (food for another table brought to us) which was quickly remedied. Definitely a nice “occasion” dining option if you’re in the area.
Thank you, FineFoodFan, for leaving us such a great review! We hope that you'll come back soon.
Our waiter & wait staff were amazing! We split a summer special 4-lb. Nova Scotia lobster dinner for two, with which we chose the lobster bisque and fisherman's stew (rather than salads), plus the asparagus w/ garlic family-style side dish. Loved every bite! Our two cocktails were delicious, as well. Since it was our anniversary, the restaurant had our Open Table reserved table in a more private corner booth, decorated with some confetti on the tablecloth, plus an envelope with a note inside that wished us a very happy anniversary, and also thanked us for celebrating at The Palm Chicago. Our waiter presented us with a final anniversary surprise after dinner: a slice of double chocolate cheesecake topped with a lit candle, accompanied by two fresh raspberries and whipped cream. It was very thoughtful and generous of him! We are never disappointed when we dine at The Palm Chicago -- they treat you like royalty every time, and the food is prepared to perfection. Thank you to everyone who works at The Palm for a fantastic dining experience!
Brian, it was a pleasure serving you on your anniversary! Thank you for leaving us such a wonderful review! We hope that you'll join us at the Palm Chicago very soon.
I had the branzino. It was tasty but very dry.
Except for the Palm having no record of our Open Table reservation, everything was excellent. I am greatly dismayed that your APP did not work correctly and the Palm had no awareness that a reservation was made. The situation was not their fault but it, certainly, was Open Table's fault. Although we weren't able to be seated in my usual area, the Palm hostess made our group feel welcome even though we were, to her, a "walk in". I showed our confirmation and the hostess searched for it but it was not there. Shame on Open Table!!
Thank you for leaving such a great rating, LarryD. I'm surprised to hear about the problem with Open Table, but I hope we don't see more of this type of error. Please come back to the Palm soon! We will look forward to seeing you!
Out of control prices -- $220 for two, and we didn't even have steak or an appetizer. Pay top dollar at other amazing Chicago steak restaurants. It's not worth it here.
nie and friendly Service, good Food but not extraordinary, nice ambiance not too loud. good for a quick lunch.
The grass fed steaks were outstanding and worth the extra cost. The cocktails and wines were excellent. The manager came over and talked to us for quite awhile. He was very congenial and gave us his card.
Food was great, as was the service. The Palm never disappoints me.
It's great to see such a great review, LJC123. We look forward to having you join us again soon!
Outstanding as always. Big group but very responsive and attentive service. Food great and always a Chicago visit.
Thank you kindly for the great rating! We hope to see you soon!
The wait staff and the kitchen went over and beyond to make sure our special needs were met
The staff and ambiance at The Palm are just wonderful. The food and drink are great and the quiet is fabulous. Thank you to the staff for a lovely luncheon!
Thank you, Deborah, for taking the time to leave such a great review. We hope you have time to come back and see us soon!
good place for business meeting, the restaurant was half empty and that may change if it is full
Thank you, Carlos. Let us know if you ever need a private room for your upcoming meetings. We have several options that may work for you.
One of my favorite Palm Restaurant.. The remodel is awesome, service is great and the food is outstanding!
That's great to hear, ScottC! We hope that you'll keep coming back!
Our server was excellent. Very friendly and had a great sense of humor. The Palm always has great food. I would recommend more lobster choices. The only one was a lobster roll.
Michael, it's great to hear that you had a good time. You might want to come back in for our summer Lobster promotion if you're a lobster lover! We've always got the lobster roll that you already got to enjoy, as well as our lobster bisque, and we've added a lobster Cobb salad to the lunch menu. We can add poached Nova Scotia lobster to the top of your steak if you're a steak lover, or if you'd like to come in with a guest, we'll be featuring a lobster dinner for two for $109. Come check it out!
The service was impeccable. Often times you enter a restaurant and either the greeters and or the servers have a less than Pleasant attitude. This was not the case at the Palms. We were greeted with genuine interest at the front table, shown to our seat, and treated wonderfully by our server Pam! There was a Mother's Day card already on the table which was a wonderful treat for my mother and for me.
The steaks were pretty good, my mom still order steaks well done but it still had a little pink in it, which she didn't recognize until it was time to eat the leftovers LOL, but nonetheless, it would have most definitely been sent back and she realized it while in the restaurant.
For sides we ordered brussel sprouts and the fried potatoes. One of which gave both of us some digestion issues later that evening, as well as just not tasting the best. For an appetizer we got the bacon-wrapped scallops, which were really good. The warm bread brought to us at the beginning, also very good.
We sat by window and it was cold and rainy outside, as well as pretty chilly at our seats just outside of the bar. All in all we had a great time, with good steaks, not so good fried potatoes and brussel sprouts, really good appetizer. The lemonade, my mom said, was the best lemonade she's ever had LOL
All in all, I would definitely go again. People don't understand how important a role great service plays and people coming back to your restaurant.
Thank you for the very detailed review! This sort of information is incredibly helpful when training our staff. It's the little things that make a difference. It was a pleasure having you join us for Mother's Day, and we hope you'll come back and see us again soon!
Lunch was delicious. It wa unfortunate to walk by lots of empty tables with a view of Chicago and be seated in the back with no view. It was our last day in Chicago.
Server Adam was outstanding . Food was excellent. Our anniversary was recognized.
Thank you and happy anniversary, CharlieD! We think Adam is pretty terrific, too.
Best steaks in Chicago. Service was great. A perfect place to meet for business luncheon or dinner
Thank you for the terrific review, KennethH! We're glad that you had a good time, and we hope to see you back at the Palm Chicago soon!
My friend and I traveled to Chicago to celebrate her birthday. We wanted to go to brunch and she wanted a brunch that served crab cakes benedict. The Palm, Chicago was the first menu I checked and since they had it on the menu, we booked through Open Table. We arrived and were greeted warmly at the desk and she also wished my friend a happy birthday. we went to the table, which was decorated with confetti and a birthday card welcoming us.
The server was very attentive, our water and drinks were filled immediately and when the meal came promptly, we were amazing at the presentation and thrilled with the flavor. It was absolutely delicious! The crab was lump and not mashed, the eggs were poached to perfection and it was fabulous. I had the lobster omelet which was 'to die for.' It was fluffy and not heavy and seasoned perfectly.
I want to thank The Palm for making our experience perfect!
Wow, we're glad that you had such a great time on your birthday! I hope that you'll come back and see us the next time you're in Chicago!
Excellent service and they made it very special for my husband's birthday. Dinner was flavorful and delicious.
Thank you for the great review, Pam! Wish your husband a happy birthday from us and come back to see us soon!
Been there several times we never have been disappointed in their service and food quality .
Best sea bass ever
Thank you, Suzette! That's great to hear!
Stoped in for breakfast and there are some
better options then what Swissôtel provides for conference .
Our breakfast was slow to come out - took a good 35 minutes and I had to ask where it was at. Seemed liked they forgot it under a heat lamp as within a minute of asking our food came out, hash browns were cold.
When one pays top $ ...expectations coincide. I have eaten here before, and this experience did not meet muster. Slow service despite a half full space. Steak, medium rare, so tough I could hardly cut it, much less eat it. Although replaced with a different cut 30 min later, there was no offer of comping the meat until requested. Palm..you can and should do better.
Great service and food.
Thank you for the kind review!
The Palm is the Best!! Without a Equal
Thank you, Mark! We certainly appreciate it!
We previously ate at the Palm at Universal in Florida. We loved the food and were excited to find one closer to home. The food wasn’t even close in comparison to our Florida experience. I had to send my steak back twice and when the manager came out to talk to us, he basically talked down to me about how I should order a well done because that would suit me better. I ordered a medium well and I had more bloody juice and red in my steak then my husbands medium rare. It came back the second time with a charred taste. He did offer to comp the steak but all in all for what you pay - the restaurant wasn’t worth it.
Great food and excellent service!
Great name, 4foodies! I'm glad you had a good time at the Palm Chicago!
Our waitress was GREAT! The food was amazing!
We'll most definitely be back.
Areli, this review is terrific! Thank you for letting us know! Come back soon!
Our server, Michael was superb. Our mahi mahi was outstanding!! My key lime pie was exceptional!! The only disappointment was the lobster bisque. It was lukewarm, & had little flavor. It’s usually good but all of us were suprized & underwhelmed. Everything else was an A+.
Thank you so much, LJC123, for taking the time to let us know about your experience. We think Michael's pretty great, too! Let us know when you're back, and I'll get you a better bowl of bisque. We hope to see you soon!
Food was great!
Thank you! So are you!
The Palm still has some of the best steaks in town!
Thank you, EdwardF! It's great to hear!
Steak was over burnt. Restaurant looked more like a casual airport layover restaurant.
Thank you, Retrocerulean! Come back soon!
The new renovation looks great and the staff was able to serve a lot of people in a short amount of time, without
Great food and service. Enjoyed grass-fed beef and lovely vegetable sides. Service was prompt and efficient. Nice ambiance
Server Adam was exceptional. Great recommendations and service.
We were promptly greeted by smiling faces at the door and quickly shown to our table. The waiter was very good and knowledgeable. Food was its usual great quality at the Palm. Great night!
It has been a while since dining at the Palm and I was quickly reminded why...too noisy and the acoustics are awful. Difficult to have a conversation at a table of four! The service and food were fantastic.