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Server was non attentive... I’m a regular at the Palm so I was amazed at the poor service..Had to ask for plates for sides
Service was good (Marcos). My steak was not nearly as good as one I recently had at Ruth’s Chris. Was dried out and over cooked, and for $52 not nearly as good as I can cook on my own grill. Should have complained but did not because I did not want to wait for another one to be prepared. Also, quite disappointed that complimentary birthday dessert on actual day of my birth not offered. Plenty of other high end restaurants do this still. For your exorbitant prices, get real and bring back this nice amenity. Will be having my special birthday and other life event celebrations at another restaurant
It was our first visit and we were a group of 4. Our server was very talkative and we also felt pushed to order faster. Overall the food was good, but for this price level we expected more.
We ordered a bottle of real champagne, because of the occasion and were a bit disappointed about getting it served in simple Prosecco glasses and filled up to the rim.
The noise level was pretty high between 7-9pm, more like as in a sports bar and not a fine dining restaurant. I don't think we will go back.
Service was outstanding. The food was delicious! Highly recommend.
We have been wanting to try this restaurant for awhile now, so, we went here for my fiancé’s birthday instead of our usual (del frisco). The food was very good and I would recommend it. The service was really slow. It was probably our server that was part of the issue with the slow service because the table beside us came in after and was done 35min before us. We sat waiting for our check for a good 20 min. We didn’t get a birthday dessert, but that’s not a big deal. I still recommend this place because the food is great. The service was probably bad because of the server and probably shouldn’t reflect the whole restaurant considering some tables around us were much better taken care of, but this was our first time and that didn’t rub off well as a first time visit.
Another GREAT experience at one of Charlotte's best restaurants. Heading back tonight for a business dinner.
The Palm Charlotte had been recommended to us by a number of friends. We finally decided to stop in for my birthday dinner. Had a great experience. Service was spot on. The atmosphere was very nice. Not loud, but also not stuffy. We ordered bacon wrapped scallops as an appetizer which was excellent. My wife had a mixed greens salad for her entree and added more bacon wrapped scallops because they were so good. I went for the chicken parmesean which was excellent. Portions were huge. We also had a side order of lobster macaroni and cheese which was quite good. For dessert we ordered key lime pie and the 7 layer chocolate cake which were both very delicious. I should also mention that a glass of wine and a cocktail both were excellent and offered generous pours.
We left very satisfied wife significant amounts of food left to take home. While the evening was expensive, I feel that it was worth the cost and we will definitely return - hopefully soon!
As always, everything was perfect - the food, the service, the atmosphere!
Poor service, extremely loud, very slow service with our entrees. Definitely not the service and quality of food that we usually have at the Palm!
The Palm is my favorite steakhouse in Charlotte and New York. They offer the best porter house steak. One of the only steak houses that I know of that allow you to do 1/2 sides instead of full sides so you can say 4 instead of just 2.
Consistently excellent food and service. Marshall is a great waiter and Joey, the manager is always warm and welcoming. It is expensive but you get what you pay for.
Everything great beginning to end from the hostess to the bartender to the professional and friendly wait staff. What a pleasure
Wonderful food and great service! Highly recommend dinning at The Charlotte Palm!
This was our first time dining at Palm. I was very excited due to looking at the menu and envisioning a wonderful experience. Sadly, our food was just average, My salad was very disappointing. Tomato was very poor quality. I would have expected and hoped that the restaurant of this class would have a better quality of food. Prices are high, meal just mediocre. W do not plan on back.
Usually this is our go-to spot. On this one occasion, the service was really slow. Not typical of this restaurant, but you do expect better service for such a premium, upscale restaurant. All of our other experiences have been stellar
valet parking very professional and courteous. Seating promptly. No pressure service. Great selection. Well prepared food as ordered. Management unafraid of asking about the quality of the dining experience. Great dining experience from start to finish.
The Palm has been our favorite for the past decade and will continue to be for the next several decades. Service is EXCELLENT and the management is always present without being visible.
What I like about The Palm is that is always consistent. However, i wished my server knew more about wine and the cappuccino was burning hot. Everything else was great.
Service was wonderful, for most of the meal. Wait staff got a little lax towards the end of the service, but was very friendly. The sides were delicious, but the steak was just good, not great. The steak had a good bit of inedible pieces and was undercooked in the center. Oscar style was not worth $12; only got a couple small pieces of crab. I would come back and get chicken or seafood and sides.
The food and service were outstanding as usual. We had so much food that we had anther full dinner to enjoy the next day,
Service and food excellent
Casey the server was excellent
Carli the hostess is amazing
Great food and attentive and responsive waitstaff. Always a good choice.
Amazing potatoes au gratin and donut holes! Loved the key lime pie too.
In my opinion this is the best steakhouse in Charlotte. The food is always consistent, the service is attentive, and management is hands on. It never disappoints.
Great service, food as always
Great. Really great
A favorite dining spot
Great evening with good friends. It is pricey but the food and the service were outstanding
The Palm in Charlotte was excellent.
The service was great and food delicious.
The Palm is our favorite restaurant for lunch in Charlotte.
Matthew was our waiter and he was the best!
Dinner with my son.
Date night with the wife. The service and food were great. The Calamari wasn’t all that great, but everything else was amazing. A tip....ask for the Wedge salad “chopped”.
Great food. The restaurant was busy so it probably caused some delays with the service. The staff was very attentive especially considering we had a large party to boot.
The staff was awesome, the wine pretty good, but the ahi tuna was dry, medium or medium rare the way like it in the center but dried out around the edges. I am sure other options are really good, like the steaks, and the option of adding a lobster for half the price is appealing if you are hungry enough.
Was very excited about trying the palm for the first time while visiting Charlotte as we are huge steak people. Upon sitting, I noticed that they were doing a special for Caymus by the glass, but when asking the waiter, he had no idea of the special (which he tried to argue with me about). Biggest disappointment was the food was all very bland. The calamari, lobster Mac and even the steak all bland. Not worth the $250 I paid. Will not be back.
Impeccable friendly service. Expensive. Vibrant atmosphere.
The Palm Charlotte is elegant yet relaxed and comfortable. The menu is varied and has something that appeals to everyone, including kids. Everything we’ve tried has been delicious! Great for special occasions or anytime!
Veal parm was awful!!!!! Tough and stringy. They did replace it with chicken and didn’t charge for it. The manager did a great job of trying to make up for the bad food, however the night was ruined.
We had a tiny table in a very busy area of the restaurant. Was always dodging people walking past with or other customers trying to get through. We couldn’t sit and chat for hearing excuse me and pardon me. It was so tight and so loud. Just wasn’t the experience we had previously had. May not go back even though again the manager did a great job of taking care of the food issue.
Always love the Palm. Very pricey but consistently wonderful. Our go to for very special occasions
Always a delicious meal, attentively served. Take your time and enjoy. You won't be rushed. Really great and generous cocktails