The Palm Charlotte

4.6
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2771 Reviews
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$50 and over
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Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in Charlotte's SouthPark neighborhood, Palm Restaurant is a destination along the brick walkways of the upscale Phillips Place shopping center, and lies minutes away from SouthPark mall, another premier retail attraction. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 2771 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.7
food
4.6
service
4.6
ambience
4.3
value
Noise · Moderate
94% of people would recommend it to a friend
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OT
Charlotte
8 reviews
Dined 2 days ago
Overall 5food 5service 5ambience 5

Our steaks were amazing as usual. We also ordered the new crispy gnocchi side dish - that was awesome! Adam, our server, was professional and friendly. We'll be going back.

SS
Miami
1 review
Dined 5 days ago
Overall 5food 5service 5ambience 5

We had an amazing dinner! The staff was fantastic!

CH
Charlotte
1 review
Dined on October 5, 2019
Overall 5food 5service 5ambience 5

Absolutely the best dinner and service. Matt was our server and he is top notch!

JF
1 review
Dined on October 2, 2019
Overall 3food 3service 3ambience 4

Business lunch with Clients. Ordered off powerlunch menu. Salad was good, steak was marginal and dessert - cheesecake was standard. Overall I have had better

CF
Charlotte
46 reviews
Dined on September 27, 2019
Overall 3food 3service 3ambience 3

For perspective, we have eat at one of Charlotte's steakhouses around 25 times a year so I have a fair idea of the quality and value of all such restaurants in the region, especially as they compare to one another. The Palm is one that we visit less frequently because we never have a meal that would be considered excellent, especially for the price. Nevertheless, we keep giving it a try every once in a while, and I always leave thinking we should have gone somewhere else. Last time we got a couple of filets that were just okay, and the half I ate the whole thing and was still hungry. There is absolutely no way it was worth $55. Maybe $25, or if adding the "fancy restaurant premium," make it $30. Coincidentally, the very next night we had a reservation at Bonefish, where I had a remarkably similar and equally satisfying dish. It was $22 and included 2 sides. (Interestingly, the asparagus side at The Palm is more than triple the price but is no better.) The waiter kept trying to upsell everything, which was irritating. When suggesting we wanted no dessert, he practically argued that we must. We had to say no repeatedly.

R
Charleston
1 review
Dined on September 24, 2019
Overall 5food 5service 5ambience 5

We so enjoyed our evening at The Palm. From the valet parking to the restrooms. Everything was perfect. The service OUTSTANDING! Cant wait for our next visit!

m
Charlotte
1 review
Dined on September 21, 2019
Overall 3food 5service 5ambience 4

The food was great and the servers where two. Management walked pass our table two times never spoke but spoke at the two tables on the opposite side of us! Not wanting to say race was a factor but being the only Black couple in there and not being spoken to was obvious but if I wasn’t for the servers I would have let but it was my fiancé birthday dinner and he loved the place just not the manager

PH
1 review
Dined on September 21, 2019
Overall 3food 2service 4ambience 3

Very expensive for the quality of food, the food is just OK. One thing that did bother me about the dining area we where in. The wait staff was changing a table cloth near by us, and left the table top exposed for a long time. The table top cover was ripped, torn up and old looking. Just not very appetizing to look at.

OT
Charlotte
1 review
Dined on September 14, 2019
Overall 5food 5service 5ambience 5

Always a great time

OT
Charlotte
1 review
Dined on September 13, 2019
Overall 5food 5service 5ambience 5

Alway an awesome experience! We had the grass fed filet for the first time and it will be the “go to” from now on❤️❤️

SS
Miami
2 reviews
Dined on September 13, 2019
Overall 5food 5service 5ambience 5

The Palm in Charlotte Is always great service,ambiance and food!

MK
1 review
Dined on September 11, 2019
Overall 5food 5service 5ambience 5

Awesome experience from the minute the Valet took our car! The food was fantastic, as was the Manger, and ALL of his staff. I can't wait to return!!

RM
1 review
Dined on September 7, 2019
Overall 4food 4service 5ambience 5

Great food and service a bit pricey overall great experience

MJ
Charlotte
29 reviews
Dined on September 6, 2019
Overall 5food 5service 5ambience 5

Excellent lunch...the crab salad was excellent.

JT
Charlotte
3 reviews
Dined on September 5, 2019
Overall 5food 5service 5ambience 5

Eric, is making Joey proud I’m sure.

BC
Charlotte
3 reviews
Dined on September 5, 2019
Overall 5food 5service 5ambience 5

Always an excellent evening with Joey and his crew!

DS
Los Angeles
24 reviews
Dined on September 2, 2019
Overall 5food 5service 5ambience 4

Excellent food, interesting and special ambiance with photos and caricatures of film stars.

JJ
1 review
Dined on August 30, 2019
Overall 5food 5service 5ambience 5

The Palm never disappoints. Service was prompt, professional and friendly. I will most definitely be back.

H
Charlotte
4 reviews
Dined on August 28, 2019
Overall 5food 5service 5ambience 4

Excellent dining experience, staff very knowledgeable about the menu. The food is perfect in every aspect.

JP
Washington DC
2 reviews
Dined on August 26, 2019
Overall 5food 5service 5ambience 5

Food was great and service was great. The Palm is one of my favorite restaurants.

RS
Charlotte
3 reviews
Dined on August 25, 2019
Overall 5food 5service 5ambience 4

Lobster dinner was excellent and at a reasonable price

CH
Charlotte
2 reviews
Dined on August 25, 2019
Overall 5food 5service 5ambience 5

Excellent service & food. The lobster was amazing!

CY
Charlotte
1 review
Dined on August 24, 2019
Overall 3food 3service 3ambience 3

The drinks and dessert was great. But the food/service was extremely slow. The food was ok but not for the price. The redemption was that the manager came over to ask how it was and we were honest. So he comped one meal and dessert. Kudos for salvaging the situation.

GF
1 review
Dined on August 24, 2019
Overall 3food 2service 3ambience 3

I took a group of corporate clients here for dinner, showing my guests what I thought was the queen city’s finest for dining, only to be met with mediocrity.
While the hospitality and reception at the restaurant are fantastic, the service that night was slow, but as it was a Saturday l we were completely understanding of this.

For the appetisers, I’ve had better calamari at beach stands in Spain than at the Palm. And the bacon wrapped scallops, while nice in flavour, were overly cooked and lacked the fine balance that scallops need for their texture.

Two of us had the lobster, which we both agreed was over cooked. The steak was great and so were the whipped potatoes and corn. But the green beans too lacked flavour.

We had creme brûlée for dessert - who could mess that up. But we didn’t come to this establishment for that.

All in all, 6/10

OT
Richmond
120 reviews
Dined on August 23, 2019
Overall 4food 4service 4ambience 4

Snapper special with strawberry salsa was fantastic!

BR
Charlotte
16 reviews
Dined on August 17, 2019
Overall 4food 5service 2ambience 4

We have been enjoying the lobster special as well as the rest of their food for many years. As always, the lobster for two is always an excellent treat.
We did however, run up against the first instance of poor service out of Palm. Our server was very slow and inattentive. Very disappointing considering how much the evening cost, however, we will give them another try to see if they can get back to the high standards living exhibited in the pas.

JT
Charlotte
4 reviews
Dined on August 16, 2019
Overall 5food 5service 5ambience 5

Joey and his incredible staff make The Palm our go to restaurant

WK
Charlotte
2 reviews
Dined on August 14, 2019
Overall 5food 5service 5ambience 5

First time in this restaurant. Won't be the last. Really enjoyed the experience.

LP
Charlotte
2 reviews
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

Service was well-timed and friendly. The veal paramania outstanding as were the crab appetizers.
Management top shelf, General Manager Joey Profeta

LS
Charlotte
10 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Today’s lunch was to celebrate my friend Sharon’s Birthday! Everything was perfect, as usual!!! 😘❤️😘

GC
Charleston
1 review
Dined on August 8, 2019
Overall 3food 3service 3ambience 3

The table was too small for lobster and in a noisy area. The lobsters were rubbery. We’ve had many wonderful experiences at The Palm but this evening with guests was disappointing.

T
New York Area
7 reviews
Dined on August 6, 2019
Overall 5food 5service 5ambience 5

Truly wonderful dinner and the 4 pound lobster special for $99 including 2 salads and 1 side was exceptional. There is no other place in the universe to eat lobster!

OT
New York Area
3 reviews
Dined on August 5, 2019
Overall 2food 2service 2ambience 2

Very disappointing. Had not been to the Palm in years. It’s like a chain restaurant now. Very expensive for mediocre food.
Slow service and disinterested waiters

OT
Denver
1 review
Dined on August 3, 2019
Overall 1food 3service 1ambience 3

You forgot to bring a piece of cake for the birthday.

OT
Charlotte
4 reviews
Dined on August 3, 2019
Overall 3food 3service 3ambience 3

I really wish I could give 3.5 stars because our experience was just shy of Very Good 👍🏽 First time dining at The Palm so we didn’t know what to expect. Fun lil spit with caricatures of all of the famous people that have visited adorning the walls. Very friendly encounters from valet to the table. The staff was very nice! Jose our waiter was attentive but we could tell he was very busy. Drink from the bar took about 20 mins only to end up sending it back because it was the wrong one. We needed to add a touch of salt to all the sides as well as the soup. The steak was cooked PERFECTLY! Crab cakes were great too! So overall it was a pretty good dining experience 👍🏽 We’re thinking that maybe if we went on a less crowded night we would’ve gotten a 4/5 star service. We’d try it again for sure!

m
Charlotte
1 review
Dined on August 3, 2019
Overall 4food 4service 5ambience 5

I love the palm it’s my favorite go to restaurant and I have my picture on the wall going into the kitchen my favorite go to meals are Caesar salad would you let us with blue cheese shrimp cocktail New York strip medium rare Ashbrown potatoes sautéed spinach chicken Parmesan veal martini Lobster at least 3 pounds raisin bread with their special butter

KD
Charlotte
13 reviews
Dined on August 3, 2019
Overall 3food 3service 5ambience 5

Sometime back they went from 3 to 2 on the crab cake entree, and now they’ve actually shrunk the size of the 2 crab cakes that you actually get.

RL
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

As always...The Palm satisfies your craving for a place that you can enjoy being pampered, well fed, and entertained. Our server Marshall was attentive and engagingly funny. His wit was almost as good as the meal...sorry Marshall.

K
Charleston
17 reviews
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

Great wait staff and food was wonderful.

OT
Charlotte
2 reviews
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

Excellent service, professional and personable wait staff. Food was incredible!

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