The Palm Charlotte

4.6
2744 reviews
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$50 and over
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Steakhouse
Palm Restaurant...The Classic American Steak House is renowned for its USDA prime aged steaks, jumbo Nova Scotia lobsters, Italian dishes, the freshest of seafood, warm smiles, outstanding service and an atmosphere like nowhere else. Located in Charlotte's SouthPark neighborhood, Palm Restaurant is a destination along the brick walkways of the upscale Phillips Place shopping center, and lies minutes away from SouthPark mall, another premier retail attraction. Ask Palm Restaurant about joining The 837 Club, and enjoy the perks and rewards of good taste, great food, and Palm Restaurant experience.
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What 2744 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.6based on recent ratings
4.6
food
4.6
service
4.5
ambience
4.3
value
Noise · Moderate
96% of people would recommend it to a friend
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WK
Charlotte
2 reviews
Dined 4 days ago
Overall 5food 5service 5ambience 5

First time in this restaurant. Won't be the last. Really enjoyed the experience.

LP
1 review
Dined on August 10, 2019
Overall 5food 5service 5ambience 5

Service was well-timed and friendly. The veal paramania outstanding as were the crab appetizers.
Management top shelf, General Manager Joey Profeta

LS
Charlotte
10 reviews
Dined on August 9, 2019
Overall 5food 5service 5ambience 5

Today’s lunch was to celebrate my friend Sharon’s Birthday! Everything was perfect, as usual!!! 😘❤️😘

GC
Charleston
1 review
Dined on August 8, 2019
Overall 3food 3service 3ambience 3

The table was too small for lobster and in a noisy area. The lobsters were rubbery. We’ve had many wonderful experiences at The Palm but this evening with guests was disappointing.

T
New York Area
7 reviews
Dined on August 6, 2019
Overall 5food 5service 5ambience 5

Truly wonderful dinner and the 4 pound lobster special for $99 including 2 salads and 1 side was exceptional. There is no other place in the universe to eat lobster!

OT
New York Area
3 reviews
Dined on August 5, 2019
Overall 2food 2service 2ambience 2

Very disappointing. Had not been to the Palm in years. It’s like a chain restaurant now. Very expensive for mediocre food.
Slow service and disinterested waiters

OT
Denver
1 review
Dined on August 3, 2019
Overall 1food 3service 1ambience 3

You forgot to bring a piece of cake for the birthday.

OT
Charlotte
4 reviews
Dined on August 3, 2019
Overall 3food 3service 3ambience 3

I really wish I could give 3.5 stars because our experience was just shy of Very Good 👍🏽 First time dining at The Palm so we didn’t know what to expect. Fun lil spit with caricatures of all of the famous people that have visited adorning the walls. Very friendly encounters from valet to the table. The staff was very nice! Jose our waiter was attentive but we could tell he was very busy. Drink from the bar took about 20 mins only to end up sending it back because it was the wrong one. We needed to add a touch of salt to all the sides as well as the soup. The steak was cooked PERFECTLY! Crab cakes were great too! So overall it was a pretty good dining experience 👍🏽 We’re thinking that maybe if we went on a less crowded night we would’ve gotten a 4/5 star service. We’d try it again for sure!

m
Charlotte
1 review
Dined on August 3, 2019
Overall 4food 4service 5ambience 5

I love the palm it’s my favorite go to restaurant and I have my picture on the wall going into the kitchen my favorite go to meals are Caesar salad would you let us with blue cheese shrimp cocktail New York strip medium rare Ashbrown potatoes sautéed spinach chicken Parmesan veal martini Lobster at least 3 pounds raisin bread with their special butter

KD
Charlotte
11 reviews
Dined on August 3, 2019
Overall 3food 3service 5ambience 5

Sometime back they went from 3 to 2 on the crab cake entree, and now they’ve actually shrunk the size of the 2 crab cakes that you actually get.

RL
1 review
Dined on August 3, 2019
Overall 5food 5service 5ambience 5

As always...The Palm satisfies your craving for a place that you can enjoy being pampered, well fed, and entertained. Our server Marshall was attentive and engagingly funny. His wit was almost as good as the meal...sorry Marshall.

K
Charleston
17 reviews
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

Great wait staff and food was wonderful.

OT
Charlotte
2 reviews
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

Excellent service, professional and personable wait staff. Food was incredible!

p
Charlotte
8 reviews
Dined on August 2, 2019
Overall 5food 5service 5ambience 5

Dining at The Palm is always a treat. This occasion was their Steak Oscar special which was amazing the first night & equally delicious warmed up the next. The Palm is always our go to place for any occasion. They always make it special.

The Palm Charlotte
Responded 6 days ago

Thank you for the great five star review. I am glad to hear everything was amazing. Thank you for your continued support and choosing us for special occasions. Joey Profeta General Manager 704.552.7256

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OT
Charlotte
7 reviews
Dined on July 31, 2019
Overall 5food 5service 5ambience 5

First lobster dinner for son. About to leave to go to college.

OT
Charlotte
1 review
Dined on July 28, 2019
Overall 5food 4service 4ambience 5

Love the restaurant and the service but my steak was over cooked and dry

SS
Minneapolis
1 review
Dined on July 27, 2019
Overall 3food 4service 2ambience 5

Overall the experience was okay. While we had a reservation, we were made to wait 15 mins to be seated. The lady at the front desk was not customer oriented- when asked when we expect to be seated, her answer was ‘I don’t know’.
Once seated, the service improved and the food was good. But for the price I would liked a better overall experience.

C
San Francisco
1 review
Dined on July 27, 2019
Overall 4food 3service 3ambience 3

I got the filet and lobster special, however the lobster was weird. Maybe it was farm raised, but when I think of lobster Oscar I think of chunks of lobster not little pieces of claw meat that all look the same. Also, the waitress was very nice but we were drinking the spring water and at 9.50 a bottle she should have asked the table if we would like another bottle before just assuming and bringing another out.

OT
Charlotte
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

The food was incredible, the drinks were incredible and we had an amazing time

JG
1 review
Dined on July 27, 2019
Overall 5food 5service 5ambience 5

Dinner and service were exceptional!! We went for the Summer Lobster promotion. Everything was wonderful. Our wait staff was particularly great.

MG
Miami
2 reviews
Dined on July 26, 2019
Overall 5food 5service 5ambience 5

It was great as always. Had the lobster which is the only thing we ever get since it’s had to get a whole steamed lobster anywhere in Charlotte, NC. Our waiter was Matthew and he was great along with Nestor.

L
Charlotte
6 reviews
Dined on July 26, 2019
Overall 5food 5service 4ambience 5

Hostess was exceptional!! She came by to check on us and wish us a happy anniversary. Food was excellent as always..

EB
1 review
Dined on July 25, 2019
Overall 5food 5service 5ambience 5

The service was phenomenal! Marshall and his assistant were the best. The food was awesome. The lobster was the most tender I’ve ever had.

OT
1 review
Dined on July 24, 2019
Overall 2food 4service 3ambience 3

Birthday. Food was good but server tried to oversell

l
New York Area
2 reviews
Dined on July 24, 2019
Overall 3food 3service 2ambience 3

service not as good as it used to be-a few items were incorrect, a little slow service at first. entrees were not what they used to be- appies and drinks were good- wonder if more servers should have been working, since it was Restaurant week?

l
Charlotte
4 reviews
Dined on July 23, 2019
Overall 2food 3service 1ambience 2

Lobster special is why we like going to the Palm.....This is our second time, but had a bad experience. Our waiter showed us poor service. We felt that his other tables were more important than ours.
Our drink orders took a long time to be served, and we reminided a few staff members that we still didnt get our drinks.2nd round of drinks..and it stilled took awhile. I took awhile for out food to be served especially between courses. On a positive note, the lobster was great. we had the fingerling potatoes which were dry and cold.our other party had the mashed potatoes which they said were great.
Not sure if we are willing to return and spend the money we did but received poor service. I also indiciated on our reservation we were there for a birthday, and there was no mention of the event by staff.

The Palm Charlotte
Responded on July 29, 2019

I am sorry to hear you had a bad experience. Also, I am sorry to hear we did not acknowledge the celebration of a birthday! If you have a moment I would like to hear more about your dining experience. Thank you! Joey Profeta General Manager 704.552.7256

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DK
Charleston
4 reviews
Dined on July 22, 2019
Overall 2food 3service 2ambience 4

Dinner out with friends as a send off on their trip home to London. Our guest’s steak was over cooked, ordered medium it came out well done. Otherwise the salads, other steaks and sides were good. All things being equal you can do better in Charlotte.

The Palm Charlotte
Responded on July 23, 2019

Mrs Klein, I am sorry to hear your friends steak was over cooked! I would like to hear more about your dining experience, if you have a moment I can be reached at 704.552.7256 Thank you! Joey Profeta General Manager 704.552.7256

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OT
New York Area
1 review
Dined on July 20, 2019
Overall 4food 5service 4ambience 3

The check in process needs to improve. 2nd time I’ve been there in the past month and both times hostess was not helpful in communicating expectations for why the wait

BR
Charlotte
16 reviews
Dined on July 19, 2019
Overall 5food 5service 5ambience 5

We’ve been going to the Palm for their lobster special for many years. It never fails to give us a great evening at a wonderful restaurant.

RI
1 review
Dined on July 19, 2019
Overall 5food 5service 5ambience 5

The Palm is one if not my favorite place to dine...Service is ALWAYS the best in Charlotte.

The Palm Charlotte
Responded on July 23, 2019

Richard, Thank you for the five star review and your continued support. Its always a pleasure to see you! Thank you for bringing in guest, co-workers and clients! See you soon! Joey Profeta General Manager 704.552.7256

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g
Charlotte
13 reviews
Dined on July 17, 2019
Overall 5food 5service 5ambience 5

We ate lunch at The Palm Charlotte for my wife’s birthday. We both had their wonderful and large lobster salad. Service & ambiance were both impeccable.

The Palm Charlotte
Responded on July 18, 2019

Glenn, Thank you for joining us for your wife's birthday! It's always a pleasure to see you both! Hope to see you in again soon. Thank you! Carlee Jones Assistant Manager 704.552.7256

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P
Greensboro
25 reviews
Dined on July 15, 2019
Overall 4food 4service 5ambience 5

Well trained server. Engaging and attentive.

LM
Charleston
41 reviews
Dined on July 15, 2019
Overall 5food 5service 4ambience 5

Came in for my annual Summer Lobster Special. It not easy to cook a 4# lobster, but ours, as usual, was tender and juicy but not underdone. Their Caesar salad is the best I've had anywhere and the side of brussels sprouts was a big winner. Drinks were excellent, service was almost too good, felt a little obsequious, but not bad. Overall, the usual excellent Palm experience.

LS
Charlotte
10 reviews
Dined on July 15, 2019
Overall 5food 5service 5ambience 5

Everything was perfect, as usual!!! 😃❤️😘

AE
Richmond
2 reviews
Dined on July 13, 2019
Overall 4food 5service 3ambience 5

My absolutely favorite restaurant in Charlotte with a consistency in food every time.
I love this place. Did I say, my favorite restaurant??

JT
Charlotte
2 reviews
Dined on July 10, 2019
Overall 5food 4service 5ambience 4

My husband and I went here for the first time for our 15th wedding anniversary. We both had the special with the 9oz filet and the lobster on top. I had a caesar salad, and my husband had a bowl of lobster bisque. The salad and the soup were very good. The filet was cooked perfectly and was so very tender. We were a little disappointed in the lobster. It seemed to be overcooked and chewy. The side dishes of whipped mashed potatoes and green beans were also wonderful. Since it was our fist visit, the host, Tony, brought out a complimentary sample of bruschetta, which was wonderful. Our waitress, Tara, was amazing. She was very attentive to our needs throughout the entire meal. We will be back for sure.

S
Charlotte
5 reviews
Dined on July 10, 2019
Overall 5food 5service 5ambience 5

This is the best steakhouse in Charlotte. Enjoyed the summer lobster and the au gratin potatoes are scrumptious !

JT
Charlotte
2 reviews
Dined on July 9, 2019
Overall 5food 5service 5ambience 5

Once again Joey and his staff knocked it out of the park.

EA
New York Area
12 reviews
Dined on July 6, 2019
Overall 4food 4service 5ambience 5

Lobster and service was great as usual. However the side of hashbrowns was burned and greasy rather than dry and crispy.

The Palm Charlotte
Responded on July 17, 2019

Thank you for the detailed review! I am glad to hear about the service and lobster! I am sorry to hear about the non perfect hash browns! I will share the feedback! Sorry again and hope to see you in soon. Joey Profeta General Manager 704.552.7256

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C
Charlotte
8 reviews
Dined on July 6, 2019
Overall 5food 5service 5ambience 5

A very good steakhouse in Charlotte
Our go to dining spot
Always a treat

The Palm Charlotte
Responded on July 17, 2019

Thank you for the five star review and your continued support. We hope to see you back in again soon! Joey Profeta General Manager 704.552.7256

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