Fabulous meal served by the very friendly Laura who couldn't do enough for us.thanks xx

Lovely meal, lovely staff. Portions were generous, food tasty. We particularly were impressed with the Tapas starters. Defo will return.

Welcoming and polite staff with lovely Sunday roast.

Super slow service, no processes put in place to deal with how far the staff have to climb to get to you!

A couple of suggestions:
1) Ask if diners want any sauces when they order! By the time I got my sauce I had finished my dinner

2) Have a service station on the top level to have salt/pepper/ cutlery at least

3) Train more than one member of staff in taking the food orders, doing bills and taking payment. She told us a great story about how some people had incredulously left without paying - after we’d asked for our bill 4 times! I’m sure some guests had just given up.

Such a shame that it’s a bit painful to be a customer here - gorgeous view, really nice staff, and the food/menu was great - as was the wine. Just needs a few tweaks and a refocus on customer service (in my humble opinion)

All of the staff were very welcoming.
The food and service was both great

Great fun. Can’t wait to go again great atmosphere and friendly staff

The garden area is beautiful Staff were extremely busy so service was muddled and slow however they are absolutely wonderful the overall experience was amazing. Well done

Great place! We were in the secret garden and it has become our new local.

Suggestions: Need more staff or an app to place orders. The gardens are so well done, but to top it off I'd suggest some music up top, some more lighting as it got dark quick, some more outdoor heating options and more importantly a complete drinks list as we were unsure what you guys had! An app would do that for you well 😊 see you next week

Lovely friendly place food and drinks amazing but the biggest bonus no plastic glasses!! Well worth a visit

We had a lovely experience at the Old Coach and Horses - the food and service were both excellent and they were able to accommodate the dietary requirements of our party. The outdoor dining area was beautiful and we would definitely recommend The Old Coach and Horses to others.

Excellent service and facilities

Good choice of menu and reasonably priced, and we didn’t have to wait too long

The team were attentive and friendly and everyone took COVID protocols seriously so we felt very safe. The food was fabulous and worth the slight wait for it. Would return and would recommend

Love the new outdoor seating. Very friendly and helpful staff. Food was delicious!

Amazing food, beautiful beer garden with amazing country views

We came to this pub for my birthday and it did not disappoint. Food and service was excellent, we sat in the garden under a heater with a lovely set up. And all the staff came out singing happy birthday, which made me feel special. Would definitely recommend it.

Had our first drink ordered 2nd round 45 min later drinks still not arrived!!! So left

We didn't eat, as we had food waiting at home, but we could see the food coming out and people really seeming to enjoy it. We were served very well with drinks by their friendly staff. We walk here from Canterbury, for the views from the terraces and a lovely experience, time and time again.

Great job on the garden had a lovely family meal

Enjoyed a beautiful anniversary dinner out. Was the first time out since lockdown. The food was delicious. The service was great. All staff were super friendly. And was greeted by the pub dog multiple times. Who is super friendly. Will be returning again very soon.

Gorgeous scenery, delicious food, and friendly staff. A great experience!

Overall the standard of food was very low, it was the last night before lockdown so very busy. Our food was rushed out with no care taken the chips were almost raw and the steak blue even after asking it to be cooked again. We were asked about 20 times if everything was OK, though it was clear they wanted our table out as quick as possible. Really need a new chef and proper wait staff training. As locals we won't be returning.

It was a lovely pub, friendly staff and amazing roast

Lovely Sunday lunch, lots of space for social distancing, good options for kids. We will definitely visit again after lock down.

Good was very good. Took quite a long time as it was early but the food was cooked from fresh. Enjoyed it.
The only issue was ( not for me) but i could see for other diners. There was a dog under a table and the owners dog was wandering around.If you're not a dog lover this wouldn't be nice. Or hygienic really.

Having had a great time here previously, we were let down in this occasion.
First if we were told that they were very busy and our food would be 45 mins.
It was steak night so we ordered 4 fillets, then told they had run out, order t bones and then told they had run out.
No alternative offer so we left after about 1 hour of waiting to eat elsewhere.
A pity as really nice place so hopefully a one off!

Really disappointed with everything. First in restaurant but service was terribly. Starters good but service shocking as not enough waitresses. Rib eye steak raw when requested med rare so sent it back only to get one that was also raw! Didn’t eat it.
Waited about 40 mins to get bill and leave. Other customers also experiencing major issues with no drinks served for at least 30 mins.
Won’t be going back!

Great pub, food and staff, lucky for us it will soon be our local.

Meet friend for lunch both had fish chips was amazing taste puddings could have been better if homemade was surprised how good food was as the last time we eat this was help out eat out deal. Meal was terrible good good no we gave it another go thank you Coach Horses

A

Such a lovely pub! Made the family and the puppy feel very welcome. Sunday roast was very yummy ! Thank you will be back!

Fantastic staff, wonderful food, beautiful pub. Thank you

Great food in a nice place with a good atmosphere, well worth a visit.

Went for a meal with a friend and we sat by the fire and it was such a lovely evening

I had high hopes for our Sunday lunch here, but unfortunately, all hopes dashed on arrival of our food
The menu promised, your choice of roast + cauliflower cheese, roast potatoes, carrots, broccoli, red cabbage. The roast lamb was plentiful, but along with my 4 roast potatoes, there was a spoonful of cauliflower cheese, 3 asparagus tips and peas. Please explain why a gastro pub runs out of vegetables at 3pm on a Sunday, with very little apology and no deduction off the bill. We wont be going back. On a positive note, the staff were very friendly and they accept dogs.

The pub is charming and we were delighted to have our own area. The staff were efficient and attentive and friendly. we were made to feel very welcome. The food was excellent and our vegetarian was impressed by the options available.

We had an enjoyable afternoon celebration meal and will certainly return.

An excellent country-style pub with a very interesting interior (and outdoor eating too). Service was excellent. There were four of us, and we had a traditional Sunday roast. All were very good, except one chicken was undercooked. I would strongly recommend it but avoid the chicken! Also, check the table for wobblyness.

Sunday lunch for 4, table booked for 14:00, but unfortunateley had to wait until 15:00 before we were shown to our table. Nothing wrong with food, in fact it was very good. Staff were rushed off their feet, but they coped well. When bill came, we had been charged £30 extra for drinks, that the previous occupants of our table had ordered. No apologies from management at all.

great service, tasty food, good atmosphere, will recommend

Our first time at this Pub friendly staff and pleasant dining area. If I had to find fault it would be that the portions of the main course were way too large. Next time we will go for a starter and dessert and leave feeling much more comfortable.

Good service, great and tasty food, have been there a couple of times now and it's my favourite