We go to the Oak Room for most major occasions, today was the worst overall experience we have ever had there !!!!! We were seated promptly but everything was down hill from there. Service was terrible, we had to ask for everything and often twice. Food was awful, cold, tasteless and undesirable. The chef did a horrible job. Staff seemed poorly trained and inadequate. Our Christmas Day experience was an expensive, sad time. . This was not the lovely day of dining we anticipated. We will think twice before returning!!!!! We are extremely disappointed.
We decided to splurge on the Oak Room buffet ($60) for Christmas brunch. Based on its reputation for being the finest restaurant in Louisville, we obviously set our expectations too high. The food was beautifully presented and well prepared, although the buffet would have benefited from fewer meat and more vegetable choices. Thank you to the kitchen staff for its devoted work!
The service was a different story. The staff we encountered seemed to have little food service experience and probably none at all in an upscale restaurant. Simple things like replacing flatware when you take away the used pieces, knowing that there is a wine list, and ensuring the coffee you serve is hot, just seemed like no-brainers. To add insult to injury, an automatic 20% gratuity was added for our party of two. Really? On a buffet? The manager did adjust that to a discretionary amount. Naturally, we want to reward those who work on Christmas, but they need to at least show some effort. Staff seemed to be everywhere but they appeared lost...
Unfortunately, a piano sat empty in favor of tacky Christmas tunes from a speaker somewhere.
Maybe we'll give it another try next year.
We went to celebrate our 25th anniversary. We were married at the Seelbach and We wanted to return to “The scene of the crime”. The staff went out of their way to acknowledge our special day and the food was outstanding as was the service. Thank you to all the staff at the Oak Room for a wonderful evening.
We waited over 10 minutes for our waiter after being seated. I believe he was overwhelmed due to insufficient wait staff. We found the room beautiful, but uncomfortably cool. My wife needed her coat to be comfortable; she wasn't alone. We were asked if we wanted tap water or something else. My wife requested sparkling water and received Voss, which is nice, but not sparkling. We had to request napkins. Kitchen was very slow. I must dine gluten-free and my tuna tartar was delivered with bread. Upon it's return I enjoyed it very much. My wife's filet mignon was very good, properly cooked with tender vegetables and pan sauce. The menu specified yellow carrots and trumpet mushrooms. These were substituted with regular carrots and portobello mushrooms. I had the halibut, which was overcooked, served with a scant portion of vegetables, more like a garnish. All food was very elegant, but I found my portion insufficient; I left hungry. For the self-posted ratings and reviews, and the elegant and historic location, our expectations were much higher than what we received. The best thing we had was the bottle of champagne, properly served by the sommelier. Overall, we were disappointed with the experience and chagrined at the value we received. For less money we would get a lot more value at comparably priced restaurants elsewhere in Louisville.
Great dining experience ...very happy with the service
From the time we were seated the service was excellent. We were attended by not just our server but additionally by the Oakroom Manager and their sommelier to ensure our evening of dinning was to our satisfaction. It was especially helpful with the sommelier matching Oakroom wines for our main course. Although their visits were at random during our dinning experience, they never invaded our private venue for dinning. Our server inquired if our time was for an extended evening or a lesser period of time. Luckily for us it was for an extended time allowing us to dine and enjoy our own company for the evening. Our food was served with house surprises in between courses. The courses were prepared to our likening and plated in the most appetizing way. Each course was served with consideration for the selected food enhancing each serving as the evening progressed. Our overall experience exceeded expectations for the evening. It was our wedding anniversary and the staff made it special. The ambience of the Oakroom just added to our dinning experience.
We ate in the oak room on Thanksgiving Day. The seafood table was divine! Excellent variety and cocktail sauce was perfect. Crab claws fresh and perfectly done. Shrimp was sweet and tender. Mussels were excellent as well. The oysters were fresh and sweet. The salad table was well done. Choices of cheeses were excellent. The main entree table was good with the sweet potatoes being a winner tasting very light and a touch of citrus without being overly sweet. I missed having stuffing though. Yukon gold potatoes were an excellent choice for the mash potatoes. The service was good but just a tad bit slower compared to recent years. The bartender was excellent. She did a great job serving us drinks while we waited in the chair area. I was disappointed in not having live music. That has always been a delight at this dinner. The desserts were great with the candies taking front row. The red velvet cake was very light and tender , one of the best I have eaten. All and all it was a great dinner and it is appreciated that the staff gave up their thanksgiving so others would not have to cook.
Food was excellent! Atmosphere was enjoyable and the seats were very comfortable.
Thanksgiving Dinner at the Oakroom. Everything was Excellent!
Lots of food choices. Something for everyone to enjoy. Service was attentive and gracious. We did not feel rushed. A Great experience. We will be back.
Went as couple for Thanksgiving dinner. Great variety of dishes great quality of food. Service could have been better. Will return for Christmas dinner.