The franchise gets a 4 (as far as franchises go), this location gets a 3.
I love the Mongolie Grill. It's the only place I know of that accommodates the fussiest person in your group and the most adventurous at the same time.
This particular location? Meh. The food is frozen, not fresh, which they could conceal better by allowing the food adequate time to thaw before putting it out. Service is hit-and-miss, but it's always been friendly.
One thing, they used to have these rice wraps that you could wrap your stir-fry in. They got rid of these, but I heard last night that they still have them in other locations? What gives?
BRING BACK THE WRAP! BRING BACK THE WRAP! BRING BACK THE WRAP!