My family and I felt very welcome the moment we walked in. It's not always easy to find a unique upper end restaurant that caters to and welcomes young families such as ours. I noticed a wide range of ages in the patrons and all seemed to be happy and have great, friendly service.
We had 9 kids with us for christmas party .they all were happy to choose what they want.
We went on a Monday night with a small group of women, many who had not been to the Mongolie before. Haha ... they'll all be back!
Food was good, but making choices of what to put in your bowl was tough. It would have been nice to see a list of all the proteins, a list of all the vegetables, a list of all the sauces and a list of all the condiments that you could put in. This list should be at the table so that you can pre-determine what to put in your bowl, and make the final decision when you get to the buffet tables. Overall, an enjoyable evening even though we had to come at 4:00 PM.
We frequent this restaurant and the service this time was really bad. Restaurant was not busy, waitress hardly came around. Saw her twice in 45 minutes, forgot to bring us our appetizer. Food was good as always just took a long time. We usually get great service in the restaurant, so hopefully the next time we go back, we will find it back to the norm. I still tipped her, but later thought I shouldn't have.
The franchise gets a 4 (as far as franchises go), this location gets a 3.
I love the Mongolie Grill. It's the only place I know of that accommodates the fussiest person in your group and the most adventurous at the same time.
This particular location? Meh. The food is frozen, not fresh, which they could conceal better by allowing the food adequate time to thaw before putting it out. Service is hit-and-miss, but it's always been friendly.
One thing, they used to have these rice wraps that you could wrap your stir-fry in. They got rid of these, but I heard last night that they still have them in other locations? What gives?
BRING BACK THE WRAP! BRING BACK THE WRAP! BRING BACK THE WRAP!
I went to the Mongolie Grill with 4 other friends and although the food was very good - we waited for almost an hour for our food! The wait time was unacceptable. I am not sure that I would want to go here again because of that.
We booked an early reservation (6 pm) for 7 people. Albeit a Friday and busy, the restaurant itself was not really busy until 7 pm. Only TWO people at our table received the correct order. We had to speak with the manager to sort it out. They gladly offered to replace the incorrect orders, but WHO wants to sit and wait for a replacement dish when you have already waited the better part of an hour for your first dish? They did provide most of the supplements to the meal that were missing at no charge, but frankly it will make us reconsider dining there again. On the plus side, the waitress was friendly, helpful, and efficient.
Horrible and way over priced. $30 I ended up paying for my meal and I left hungry. Hardly any rice and the rice wraps they gave us were hard in areas. I would not recommend Mongolie Grill to anyone nor will I return.
We love eating here as it's the cleanest way to eat out that there is in our opinion. However there were three things that really dampened our dinner this time. First is that the bowls were changed permanently to the Tuesday small lunch size; so disappointing! Can't even get the proper sauces in the bowl, everything falls out. Second is our server was very inattentive to the point where she was literally picking out her own food in line while she was supposed to be serving people. Third is that they were doing work on the roof I guess and all we saw was small Styrofoam bits snowing from the air intake all dinner. Not even kidding, it was snowing in there landing on everything even the grill. Very unsafe and off-putting.