Arrived for a business lunch with clients, gave our drink orders (non-alcholic), got our drinks within good time, ordered our food. It took over an hour, asked the waitress what was taking so long, she stated that it is because one of our group ordered their steak well done, a New York Striploin. Manager came over said the same thing, ridiculous. We said we did not believe that was the reason, since when does that take an hour? When the food finally arrived, the "well done" steak was only well done around the edges, centre was rare. Manager came over and did at least waive the "well done" meal and gave a gift certificate.
We were not impressed.