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The Merchant, Boston, MA

The Merchant

4.4
4.4
882 Reviews
$30 and under
Contemporary American
The Merchant is a big space that served for more than a century as a leather store. We've brought in high-top tables near the windows ... a 40-foot bar on one side of the room … and more formal dining spots on the opposite side. We have a semi-private dining room in back, and another private dining room downstairs. For our menu, we make almost all of our fare from scratch. Executive chef Ignacio Lopez previously worked at both Beat Hotel in Cambridge and Tuscan Kitchen in Burlington. Chef Lopez cures and smokes all the meat in house. Our burger is top-notch, as are other dishes like house-made pasta, Crispy Organic Chicken Milanese, and Steak Frites. The Merchant serves salads, sandwiches ($12-$19), and more for the lunch rush. And for dinner, we are a full-service brasserie (with most entrees ranging from $22-$28). The bar has 20 beers on tap, many of them locally brewed, plus a full selection of craft cocktails to serve our patrons, especially the after-work crowd.

Make a reservation

2 people

8:00 PM


Booked 11 times today

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    Contemporary American

  • Hours of operation

    Lunch Mon–Fri 11:00 am–4:00 pm Dinner Mon–Sat 4:00 pm–11:00 pm

  • Phone number

    (617) 482-6060

  • Payment options

    AMEX, MasterCard, Visa

  • Dress code

    Casual Dress

  • Executive chef

    Ignacio Lopez

  • Private party facilities

    The Merchant offers a variety of private dining options, including 2 private dining rooms, to cater to each individual client from business meetings and social events to bridal showers, baby showers and holiday parties.

  • Private party contact

    our Private Dining Coordinator: (617) 482-6060

  • Neighborhood

    Downtown Crossing

  • Cross street

    Arch St

  • Parking details

    Validated parking available at 33 Arch Street parking garage. Entrance to garage on Hawley St

  • Public transit

    We are a short walk from the Downtown Crossing T stop on the red and orange lines. We are a slightly longer walk from Park Street station on the green line or State Street on the blue line. And we are close to all bus lines that service Downtown Crossing.

  • Entertainment

    Live Jazz Brunch on Sundays 11am-3pm

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine

Popular dishes

What 882 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.4Food
  • 4.4Service
  • 4.3Ambience
  • 4.2Value

NoiseModerate

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  1. NB

    NicholasB

    New England

    10 reviews

    5.0

    10 reviews

    Dined 2 days ago

    overall5food5service4ambience5
    Tasty and affordable food in the financial district. I highly recommend it.
  2. OT

    OpenTable Diner

    New England

    3 reviews

    3.0

    3 reviews

    Dined 7 days ago

    overall3food3service2ambience4
    The waiter was training someone who was on Day 2 of training and I’m hoping the new waiter doesn’t follow in the footsteps of their trainer. My friend has a SEVERE allergy to sesame and told the waiter immediately and asked for confirmation that the chicken milanese breading didn’t have any sesame in it (her main dish order). We then ordered Togarashi Fries as an appetizer. The fries showed up and were obviously covered in sesame seeds! We waited… and waited… for the server to walk by or make eye contact and finally pointed out that the fries were covered in sesame. He then just mumbled “oh, sorry about that. I’ll see if they can make it without sesame.” He came back and said, nope. The fries can’t be made without sesame. Do you want something else? My friend was SUPER clear that her allergy was severe and that she didn’t have her epi-pen on her. And the first thing placed on the table was something that would’ve sent her straight into anaphylaxis. The food was decent and it wasn’t that loud but we won’t be going back.
  3. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on June 24, 2022

    overall5food5service5ambience5
    We had steak and it was delicious!
  4. EC

    ElizabethC

    New England

    1 review

    5.0

    1 review

    Dined on June 23, 2022

    overall5food5service4ambience4
    We went before seeing a show, food was very fast and delicious. Didnt feel rushed, ambience was very nice
  5. T

    T911

    New England

    3 reviews

    vip
    3.0

    3 reviews

    Dined on June 19, 2022

    overall3food4service2ambience4
    The environment was nice but incredibly slow service
  6. WR

    WildRoseME

    New England

    11 reviews

    5.0

    11 reviews

    Dined on June 17, 2022

    overall5food5service5ambience5
    $1 oysters were from New Brunswick the night we were there and were awesome. The Char and the burger were perfectly cooked. We really enjoyed our server as well.
  7. D

    Disappointing

    Toronto

    51 reviews

    vip
    2.0

    51 reviews

    Dined on June 17, 2022

    overall2food1service3ambience3
    Felt everything was just OK. Service was rather slow, food was fine. Basically a pub, but I was expecting more
  8. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on June 13, 2022

    overall4food4service4ambience3
    Great $1 oysters and made it a value meal
  9. KM

    KatieM

    New York Area

    1 review

    4.0

    1 review

    Dined on June 11, 2022

    overall4food5service5ambience4
    Tried a bunch of starters and drinks. Everything was excellent, we had the buffalo cauliflower, togarashi fries, and shishito peppers, the fries were my favorite but everythign was great. Also tried the "Torrid Affair" drink with Mezcal, the flavors meld really well together on that one and tried the espresso martinis which were a delightful after dinner drink.
  10. P

    Punka813

    New England

    16 reviews

    vip
    4.0

    16 reviews

    Dined on June 8, 2022

    overall4food2service4ambience5
    It was a beautiful evening and we sat outside so, the ambience was great. Noise was typical of any outdoor city sidewalk setting, which we expected. We were meeting up with my nephew who was in town on business who we haven’t seen in a couple years. Our server was friendly, professional and accommodating. She seemed to be handling a lot of people and hustling so, service was a little slow sometimes. Drinks were great. We had Buffalo cauliflower for an app and the flavor was good but, there was a little bit too much excess oil on the plate and I would’ve liked a little more crust on the cauliflower. The portion was sizable but, the sauce -which was good - wasn’t quite enough. One had the burger which he said was great. 2 of us had the fish & chips and they said the batter on the fish was a bit soggy. They both had to cut into the batter and just ate the fish out of it. I had the Arctic char at the suggestion our our server. The fish was very flavorful and moist and the cornbread and sauce was good as well. But, the char on the fish skin and broccolini was overdone for my taste. I just peeled off the fish skin but, couldn’t eat the broccolini - it was blackened and tasted burned. We chose this restaurant because it was convenient to where he was staying. We understand the way things are right now with understaffing etc. so, we may give it another try sometime.
  11. OT

    OpenTable Diner

    Montreal

    1 review

    3.0

    1 review

    Dined on June 8, 2022

    overall3food2service1ambience2
    Luckily got a table next to the open window or we wouldn’t of been able to hear each-other speak. Food was luke-warm when it got to our table. Got the steak-frites and couldn’t even chew my steak it was so rubbery. Saving grace is their espresso martini and other cocktails. Maybe go here for a drink and find dinner somewhere else.
  12. OT

    OpenTable Diner

    New England

    1 review

    vip
    3.0

    1 review

    Dined on June 8, 2022

    overall3food4service4ambience4
    No air conditioning- very hot and humid in work attire. Food and service was great though.
  13. MS

    MaddieS

    New England

    5 reviews

    5.0

    5 reviews

    Dined on June 2, 2022

    overall5food5service5ambience5
    Great food and cocktails! Love the decor and vibe too.
  14. B

    Brian

    New England

    2 reviews

    4.0

    2 reviews

    Dined on May 26, 2022

    overall4food5service5ambience2
    The waitress was excellent, I had the flat iron steak which was cooked to perfection, my wife had the battered cod which the batter was too thick. The music could have had less volume as we had to almost shout to have a conversation.
  15. WT

    WhitneyT

    New England

    1 review

    4.0

    1 review

    Dined on May 13, 2022

    overall4food4service5ambience4
    Oysters were excellent, beer on tap selection outstanding, service was attentive, and it was quiet enough to talk with our friends. Loved it.
  16. AL

    AliciaL

    New England

    27 reviews

    vip
    5.0

    27 reviews

    Dined on May 13, 2022

    overall5food5service5ambience5
    Nice open space. Great food and drinks! Will return!
  17. P

    Paige

    New England

    4 reviews

    5.0

    4 reviews

    Dined on May 10, 2022

    overall5food5service5ambience4
    Loved going there! Service was great and the burger and wings were delicious!
  18. GQ

    GfromQuincy

    New England

    7 reviews

    1.0

    7 reviews

    Dined on May 7, 2022

    overall1food1service1ambience2
    When we walked in the door, The Merchant promised to be a good experience but it did not deliver. The menu had a limited choice overall and although we enjoyed the starters we shared, the main courses were mediocre.
  19. OT

    OpenTable Diner

    New England

    23 reviews

    4.0

    23 reviews

    Dined on May 6, 2022

    overall4food4service4ambience4
    The Merchant surprised me. Not the most hopping place in town. But food was good. Oysters. Steak frites. Good drinks. Went there before the Bruins. Would go again.
  20. NG

    NewtonG

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service3ambience5
    The outside seating was excellent on the sunny day that I ate there.
  21. C

    Cece13

    New England

    58 reviews

    vip
    3.0

    58 reviews

    Dined on May 3, 2022

    overall3food2service4ambience3
    I ordered the shrimp and chicken tacos from the appetizer menu and the tacos were so limp (they had even doubled them) that if I tried to pick it up, it just fell apart. I ended up eating the contents with a fork because they shells were impossible to hold. It was a bad choice. My friend's lunch and others I saw being delivered to other tables looked good.
  22. AG

    AmyG

    New England

    7 reviews

    vip
    4.0

    7 reviews

    Dined on May 3, 2022

    overall4food3service5ambience4
    The service was great! The food was a bit over-salted.
  23. TC

    TaraC

    Portland

    2 reviews

    5.0

    2 reviews

    Dined on April 30, 2022

    overall5food5service5ambience5
    The food was fantastic! Great atmosphere, and our waiter Shane was so friendly and wonderful! I will be returning soon!
  24. SF

    StandingFavorite

    New England

    5 reviews

    2.0

    5 reviews

    Dined on April 30, 2022

    overall2food2service1ambience1
    We were sat in the middle of two other tables with no room at all. A very, very small table when other tables were available and we had reservations for over two weeks. The food was meh the roasted nuts were burnt on the cheese plate. It was noisy and we will not return.
  25. KH

    KevinH

    New England

    3 reviews

    5.0

    3 reviews

    Dined on April 29, 2022

    overall5food5service5ambience5
    Good and service were excellent! Highly recommend the Grilled Artic Char.
  26. OT

    OpenTable Diner

    Seattle

    1 review

    vip
    5.0

    1 review

    Dined on April 27, 2022

    overall5food5service5ambience5
    Had an awesome experience tonight - every single person on staff that came in contact with us was kind and considerate. Water was always full, food and drinks were served quickly and we never had to wait for attention. Food was awesome. All around a great experience, thank you!
  27. S

    Sharon

    New England

    10 reviews

    4.0

    10 reviews

    Dined on April 26, 2022

    overall4food4service5ambience4
    Pre show meal, we were served quickly and the food was very good. Great appetizer fries!
  28. OT

    OpenTable Diner

    Toronto

    4 reviews

    vip
    5.0

    4 reviews

    Dined on April 19, 2022

    overall5food5service5ambience5
    Very lively for a Tuesday. Had a great time-good food and good service with great ambiance.
  29. J

    Johnny

    New England

    2 reviews

    vip
    4.0

    2 reviews

    Dined on April 19, 2022

    overall4food4service4ambience4
    Good food, good service, great waitstaff. Quick and convenient.
  30. GL

    GuillaumeL

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience5
    Awesome food, good beer selection, superb ambiance. Thanks for the nice evening!
  31. SK

    StephenK

    New England

    6 reviews

    5.0

    6 reviews

    Dined on April 16, 2022

    overall5food5service5ambience5
    We visited The Merchant for the first time and really loved it! We had great mixed drinks, the Atlantic char and organic chicken and topped it off with the orange/ chocolate soufflé and blueberry pastry. Absolutely scrumptious! Service was also fantastic! We’ll be back!
  32. E

    Ellen

    New England

    1 review

    4.0

    1 review

    Dined on April 15, 2022

    overall4food5service5ambience4
    The food and service were great. Very attentive staff.
  33. GH

    GailH

    1 review

    5.0

    1 review

    Dined on April 13, 2022

    overall5food5service5ambience5
    Excellent lunch menu options. Super service and ambience! Highly recommend!
  34. OM

    OwenM

    New England

    19 reviews

    vip
    3.0

    19 reviews

    Dined on April 12, 2022

    overall3food3service4ambience3
    This is one of our go-to places before theatre. The menu has some nice options and the food is good. It's a solid place to gather, though it can get rather noisy or "energetic".
  35. JL

    JeremyL

    New England

    3 reviews

    5.0

    3 reviews

    Dined on April 9, 2022

    overall5food5service5ambience5
    This is our go-to spot for before a show at The Opera House. It is consistently great! The food and drinks are fantastic, as well as the service. Every new person we bring with us is always impressed with The Merchant. Definitely recommend!
  36. CK

    CaroleK

    1 review

    5.0

    1 review

    Dined on April 8, 2022

    overall5food5service5ambience5
    What a great place! Food was great and quick service.
  37. OT

    OpenTable Diner

    New England

    4 reviews

    4.0

    4 reviews

    Dined on April 1, 2022

    overall4food3service4ambience3
    The service and ambiance was very good. The food was good bet not as good as it good as it has been in the past.
  38. OT

    OpenTable Diner

    New England

    1 review

    5.0

    1 review

    Dined on March 30, 2022

    overall5food5service5ambience5
    The merchant is one of my favorites place to visit in Boston and I recommende. Chicken sandwich and the burger are my favorites dish.
  39. KT

    KaraT

    New England

    1 review

    5.0

    1 review

    Dined on March 29, 2022

    overall5food5service5ambience5
    Effortlessly accommodated our large group. Great experience, thank you!
  40. JD

    JeegD

    New England

    12 reviews

    vip
    5.0

    12 reviews

    Dined on March 23, 2022

    overall5food5service5ambience5
    Went there for a team lunch and was very satisfied. The menu is excellent and each person raved about the quality of the food. The atmosphere is fun and lively. I highly recommend the Merchant.

FAQs

The Merchant offers takeout which you can order by calling the restaurant at (617) 482-6060.

The Merchant is rated 4.4 stars by 882 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

8:00 PM


Booked 11 times today
Google Map for The Merchant

60 Franklin St Boston, MA 02110

Dining areas

Additional information

  • Cross street

    Arch St

  • Neighborhood

    Downtown Crossing

  • Hours of operation

    Lunch Mon–Fri 11:00 am–4:00 pm Dinner Mon–Sat 4:00 pm–11:00 pm

  • Cuisines

    Contemporary American

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Validated parking available at 33 Arch Street parking garage. Entrance to garage on Hawley St

  • Public transit

    We are a short walk from the Downtown Crossing T stop on the red and orange lines. We are a slightly longer walk from Park Street station on the green line or State Street on the blue line. And we are close to all bus lines that service Downtown Crossing.

  • Payment options

    AMEX, MasterCard, Visa

  • Executive chef

    Ignacio Lopez

  • Entertainment

    Live Jazz Brunch on Sundays 11am-3pm

  • Additional

    Banquet, Bar/Lounge, Beer, Cocktails, Full Bar, Non-Smoking, Private Room, Takeout, Wheelchair Access, Wine

  • Phone number

    (617) 482-6060

  • Private party facilities

    The Merchant offers a variety of private dining options, including 2 private dining rooms, to cater to each individual client from business meetings and social events to bridal showers, baby showers and holiday parties.

  • Private party contact

    our Private Dining Coordinator: (617) 482-6060

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