The Melting Pot - Louisville

A very pleasant experience. We will return!

The food was delicious, as always, but it was so slow. We were there for two and a half hours because there was so much time between courses and visits from the server. That’s a long time to be at a restaurant, especially with three kids, even if they are in middle school. We told them at the beginning we were there for a birthday, but nothing was ever done to help us celebrate. Very different experience from previous visits.

Great evening! Enjoyed the meal. Someone near us was talking loudly which took away a bit from our evening but that is no fault of the restaurant. Great cocktail!

The dust in the booth we sat in was absolutely disgusting!! Thick dust lined the tops of the booths right by your head. Crumbs were all over the seat. The smell was choking and our waiter was incredibly rude!

We came as a group of seven. Our bill was over $650.00. For ok service and food. Definitely disappointed for the money we spent!

It was New Year’s Eve so they were busy, but everything we ate was good. The service on the other hand was not on par with the $70 we were paying for the special NYE dinner. We had a server take our order and bring drinks and then we never saw her again for the whole 2 & 1/2 hours we were there. A guy finally came and took over our table but he rarely checked on us- we went the whole entree round with no refills and finally stopped a different server and asked for refills. And then it took forever for the table to be cleared abd have the dessert round brought. Very disappointing service overall.

Our server started out seemingly helpful but then for the most part disappeared. Even to the point where our “stove” was not working and it took another server to recognize that it was almost unplugged. The meal was okay but they have scaled down the portions, and experience since COVID so really it seems not worth the the higher cost for the meal. Hopefully the brand will improve a bit or we may have to move on from this chain.

A nice experience that I tried to stay positive about but the service was horrible. First course cheese was served too cold to actually dip anything in, our salads were brought after our entree. We were almost charged for a drink we ordered were never brought. Lots of small mistakes with the service but still fun.

One of the best services I’ve had in a while. The bartender probably makes one of the best drinks in Louisville

The restaurant was just dirty. The tables where the food is cooked are sticky and there were bits of old food in the crevices around the burners. The waitress was super friendly and they kept the drink refills coming but the emptied glasses remained on the table. The food is tasty but the unsanitary conditions made the whole experience unappetizing. Also super expensive for what you get.

great experience - terrific, knowledgeable servicer, perfect pace, exceeded expectations.

Great spot for an event meal!

Great date night venue. Nice slow paced meal providing a lot of time to spend with each other.

They tried to charge us gratuity for 5 guests and two of them were under 2 years old?

Very nice experience

We had a wonderful experience! A fun date night with another couple. Will be back!

This was a special treat for my 11 year old daughter's birthday. We had a great time.

This was a very intimate experience. The ambiance definitely added to the enjoyment. The warm, cozy size really contributed to what you would want with this kind of dining experience

Service was amazing and the staff was really nice. Food was fantastic and made for a wonderful night.

This was a totally new experience for me I took my wife there for our Indian wedding anniversary and it was awesome The atmosphere was great the server was Excellent they really cater to you especially if you’re new they really help you through the menu i’m sure they had other tables but it was like we were the only table he had no rushing We were there about two hours four course meal delicious

Great service, amazing food and a perfect date night

I had an amazing birthday dinner here!

I ordered the balloon bouquet and it wasn’t even fancy, they deflated and didn’t float the next day.. the chocolates didn’t even come with instructions on how to melt them.. it was a bit noisy and the seating was not that comfortable.

Celebrating my partner’s birthday, couldn’t have asked for better service, better dining experience, it was all wonderful and we will definitely be back as soon as we venture back to Louisville!

The food was consistent and my kids enjoyed it as usual. The 2 drinks I ordered were really weak to the point that I wasn’t sure if they even had alcohol in them(both were supposed to contain 2 types of liquor). I won’t order bar drinks there again.

Delicious and excellent for a good date night. It was wonderful

We had a wonderful anniversary dinner with wonderful service. The experience was fun and food yummy! We did the 4 course prix fixe and, for a nice dinner, it was very reasonable.

Everything we had was delicious. Our server Eric was top notch! We will definitely go back!!

Did not serve the items in our meal plan. We had to ask for them when we were almost out of our fondue. Drink prices not as printed on the menu. $2.00 more. Server was good!

Food was amazing! Great service! Just price is to high for what it is though! Spent 150$ just for 2 people

This was my birthday celebration with family. We had a huge day at a local amusement park and were very ready to enjoy the meal and ambiance. No such luck. After we sat down at our reservation time, we didn’t see our server until fifteen minutes later and exactly the time we asked a manager who was in charge of our table. After thirty additional minutes the first food came out. This was tough waiting forty five minutes with small children and only having seen our server twice as he rushed passed us and refused eye contact or communication. I never even caught his name or get provided the typical intro to fondue. Was just assured it was busy so it is what it is. This was not the birthday I envisioned.

Food was very good, the experience is certainly fun. The real star of the show was the service. Efficient, friendly and kind. We had filet, shrimp, and a lobster tail along with a bottle of Coppola Claret. A good evening.

Service was great. Seated right away. Eric, our waiter, was amazing - personable and gave us lots of good info and suggestions. Gave us extra treats to take home on our chocolate fondue. Kept the pace of the meal perfectly - we felt at ease and not rushed. Noise level was fairly quiet. Food was delicious. Would recommend this location highly!

Danielle was very friendly and took good care of us

Tara was wonderful! Best service ever for this family of four. Tara was attentive, lovely and just wonderful in serving!

So amazing! Our server was fabulous! We come back every so often and highly recommend!

We were here visiting and Corey as our server. He was very welcoming and explained the menu in detail. Our drinks tasted delicious, and the food was spectacular. The manager Allison came by the table to see how everything was going, I couldn’t say anything more than amazing. I loved the whole thing, we will definitely be coming back.

Always a great experience. Quality food and drinks, great service, and perfect ambience for most any occasion. This one happened to be my daughter’s birthday, and she loved it!

The food was excellent and the service was superior. we had such a nice time and did not feel like we were rushed to finish each course. After months of not being able to dine with friends it was the perfect place to get together for dinner again.

Had a very nice evening celebrating daughters 30th birthday /good & service were excellent!