The Melting Pot - Columbia SC
It’s restaurant week and we were told multiple times they were out of items that were on the specials list. The food we did have was very good as usual but the waitress was very slow.we had to wait so long between courses and for even refills on Water!! Then because there was 7 of us she automatically got 20% gratuity, so why would she even try when she knew she was already making a $70-80 tip. This was a very unfortunate experience for a place you pay good money and get crummy service.
The meal took over 3 hours and did not flow as it should. We waited 10 to be greeted, 15 minutes for water, and an additional 20 minutes for cheese. The cheese residue was burning in the pot and he finally came back to take the pots. Salads took forever and so did entree. Those who got restaurant special had to order more food. They were also out of two main things the majority of the table came for and could not flambee any chocolate due to them being out of the liquid used. This is the second bad experience in a one year time period that we have had.
Last night was the first time we have not been happy. The new section is beautiful but too open. Not a fan of the tv’s or being sat right next to the unisex bathroom. The server was good, very polite, but maybe stretched too thin. We had a 5:30 reservation and didn’t leave until almost 8. Had to ask numerous times for extra items not to mention out of my daughters favorite pretzel bread and rice crispy treats. Not a good visit last night.
Birthday dinner for our 12 year old son. Wonderful experience. Definitely a pricey evening out. Food was wonderful, service was good. The birthday card they had all signed for our son was a wonderful surprise.
Another great experience! Each time we eat here, we are so impressed by the staff’s knowledge of celiac disease. The menu is marked, so it’s clear which items are gluten free/can be modified to be gluten free. The staff is trained to wash hands, switch gloves, sanitize work stations, etc. We always include our need for gluten free due to celiac when we make our reservation and our server is always prepared. One of our favorite places!
We go to Crave Combo every other month and it’s the best. 3 course meal (cheese fondue, salad and chocolate fondue) for just $22.99, plus $10 off bottles of wine. Our server this visit was Cassidy and she was very knowledgeable and a great server!
We visited for our anniversary dinner, and our server, Cassidy, was extremely rude.
Great as always!
Fun interactive dinner with excellent service and food.
It was New Year’s Eve, it was understandable that service might be slow. But when we saw attentive service provided on a regular basis to tables around us, it was kind of disappointing not to see our server for long stretches of time. We got more understanding of what the experience was supposed to be, by listening to the other servers tell the tables around us.
New Year’s Eve special night. Everything was very good. Noisy children being heard from other side of sitting area.
The atmosphere was very nice for a comfortable New Year’s Eve dinner. The food was very good, the service was attentive though sometimes forgetful of the simplest of things, and the price a bit high for the amount of food received. We recommend that you, and we will, try it again sometime.
We had a great time. Took our son out for New Years before he headed back to college. He loves interactive cooking and really enjoyed himself. The quality was good and service was wonderful.
Loved it. It is consistently good.
Service was very slow. I have been many times before and I know that it takes a while to eat here. However, this time the service was extremely slow and our waiter didn’t check on us hardly at all.
It was really good. It was our anniversary dinner. The waiteress was very nice.
The night started with the best services I’ve ever had. Josh was absolutely incredible and since we’ve never been before, he explained everything very clearly. We went over the menu and gave tips of what to do and not do depending on what we liked. After we got started, the food was delicious and was easy enough to figure out. There was a handy chart to tell you how long to cook things and the unlimited dippers was very nice. You get unlimited dippers for the beginning and end, and unlimited broth during the entree. All together very satisfied for the price and it was a wonderful time with my date.
This was our first time at The Melting Pot. We went for our 21st wedding anniversary. It was wonderful and we will return with our family.
It was great!
Really enjoyed. Dessert is the best part of the meal.
We had a 4 course dinner, however I wish the seating was more comfortable
We did the full course dinner for two we enjoyed it but probably the cheese fondue and the dessert fondue is all we would need to do if we ever went back our server was fantastic
Service went above and beyond!
Excellent service and food. This locations does a great job and represents the chain well.
We really enjoyed our dining experience. The food was excellent, service superb, and great menu choices. A nice place to celebrate a special occasion.
As usual, the food is always great. John was a phenomenal waiter. Highly recommend Melting Pot.
great for a special event that you want to last a LONG time!
Jason was great! We needed gluten free and he was knowledgeable and helped us pick items that would be safe for my (celiac) husband. Jason was friendly, the food was delicious and we enjoyed a date night!
We had a wonderful meal. Completed our celebration. Thank you.
We had the best waitress we have had in a long time. She was pleasant, and was very attentive.
Went to the restaurant for my wife's birthday and the food was excellent!!
I'll have to go back to try other ways to make the food. The choices are great and you better take an appetite with you. The price seemed a little high until I saw the quality and quantity of the food. Very fresh.
Having been to a large number of other melting pots around the country, we can say with confidence that the employees at this location are some of the nicest!! Our visit was incredibly pleasant. The only downside is that we felt as though the portions for the salad and meats were significantly smaller here than other places. Don't get me wrong, we still left stuffed to the gills, but we're surprised by the portion sizes when initially presented to us. The staff, from our server to the manager, were all wonderful.
Great as always !!!
Wonderful experience. Eugene was great!
Great experience. Seated on time
Everything is always wonderful and delicious when we go here
I loved it and can’t wait to come again. Our server Kayla was amazing!!!
Service was pretty bad for my wife and I. Maybe he was overwhelmed with another table but we found ourselves running low on everything and waiting on everything for quite a long time. We sat in our table watching 4 other tables be seated 10 to 15 minutes after us and be on their main course while we are still waiting around for ours. I was also personally very disappointed with the food it was my first time in and I did not know what to expect but I dont thin we picked correctly.
My husband, Brad, and I were going out for our 4 yr wedding anniversary on Sept 5 and a friend recommended The Melting Pot to us. This was our first experience there and it was simply amazing! Our server, Jason, was friendly, attentive, knowledgeable, and super helpful! We had no idea what to expect and we were blown away by the great service, feel of the restaurant, quality of food, and will definitely be coming back. Jason was very thorough and explained everything to us so we knew what to do and what to expect. He made great recommendations for cooking styles based on our entree selections, made wonderful drink recommendations, and even shared recommendations for pairing the sauce options with our entrees. We would highly recommend The Melting Pot to anyone and everyone! Especially those who want not just another meal to sit and eat, but a fully enjoyable experience!
Our server was amazing and was super knowledgeable about gluten free food!