The Lounge at Lilianfels Blue Mountains

Commentaires sur le restaurant The Lounge at Lilianfels Blue Mountains de personnes qui y ont mangé. Selon des cotes récentes.

1. M

   Mariana

   Sydney1 commentaire

   1.0

   Y est allé le 12 avril 2024

   1. Cote globale 1
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   Terrible service, and the waiter pretty much disappears after taking your order so if you want anything more you can forget about it. Also, nobody to get the check and even if you go to the counter, there’s no one there so you have to literally look for someone to pay. I’d heard so many good things about this place before I visited but I guess it has changed in the past year or so.
   

   The Lounge at Lilianfels Blue MountainsA répondu le 23 avril 2024

   Hi Mariana, we're sorry to hear about your experience at our restaurant. We truly value your feedback and will address these service issues with our team to ensure a better experience for all our customers. We appreciate you bringing this to our attention. Thank you for giving us the opportunity to improve. We hope to welcome you back in the future and give us the opportunity to make it up to you..
   

   Ce commentaire est-il utile?

2. JH

   JudiH

   Sydney1 commentaire

   5.0

   Y est allé le 6 avril 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The High Tea was a wonderful experience, the view and surroundings were beautiful, looking forward to booking a room for our Anniversary.
   

   • 
   • 
   • 

   The Lounge at Lilianfels Blue MountainsA répondu le 12 avril 2024

   Hi Judi, thank you so much for your kind words! We're thrilled to hear that you enjoyed your High Tea experience with us. We can't wait to have you back to celebrate your Anniversary. Let us know if there's anything else we can do to make your stay even more special!
   

   Ce commentaire est-il utile?

3. LW

   LocalW

   Sydney1 commentaire

   5.0

   Y est allé le 27 février 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Brilliant staff service ambience food and atmosphere. Perhaps a little clearer signage for the lounge outside but overall brilliant venue .
   

   • 
   • 

   The Lounge at Lilianfels Blue MountainsA répondu le 19 mars 2024

   Thank you so much for your kind words, LocalW! We appreciate your feedback and your recommendation. This will be addressed to the concern department. We're thrilled to hear that you enjoyed the staff service, ambience, food, and atmosphere. We hope to see you again soon!
   

   Ce commentaire est-il utile?

4. MR

   MariaR

   Sydney1 commentaire

   5.0

   Y est allé le 25 février 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Wonderful high-tea at Lilianfels. Great, attentive staff, the food was incredible.
   

   Ce commentaire est-il utile?

5. B

   Brens

   Nouvelle-Galles1 commentaire

   3.0

   Y est allé le 8 février 2024

   1. Cote globale 3
   2. Nourriture 1
   3. Service 3
   4. Ambiance 5

   Unfortunately my gluten free high tea was a disaster to put it mildly. The GF scones in particular were unbelievably bad! I could not cut them, I attempted to taste them which were not palatable, they were like rubber. Chef/cook needs to learn how to cook GF. I suggest you try Hydro Majestic GF high tea which is perfect in comparison. No one asked how did I enjoy my high tea, I think they were too scared to ask knowing it would not be complementary. Serving pot of tea well in advance of receiving the high tea food is also not acceptable as tea was Luke warm by time food arrived. I was looking forward to the high tea as I have been in the past which was acceptable. I can only think that you now have a very inexperienced new chef/cook to deal with GF orders. I will not be rushing back to experience such bad GF food.
   

   Ce commentaire est-il utile?

6. TS

   TraceyS

   Sydney1 commentaire

   3.0

   Y est allé le 7 février 2024

   1. Cote globale 3
   2. Nourriture 4
   3. Service 3
   4. Ambiance 5

   We had high tea in the afternoon, it was very nice, we were a little bit surprised that it was exactly the same food as we had had 12 months ago, thought there may have been some slight changes. My only downside was there was a youngish girl sitting not far from us and she talked non stop at a reasonable loud level and the adult with her never suggested she talk quieter, nor did the staff and we found it a bit disturbing.
   

   Ce commentaire est-il utile?

7. GS

   GeoffS

   Sydney1 commentaire

   5.0

   Y est allé le 4 février 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We had a lovely, civilised escape from the summers heat and enjoyed a peaceful high tea. There was more lovely food than we could eat so prepare yourself with a light breakfast if your going.
   

   Ce commentaire est-il utile?

8. L

   Limp

   Sydney1 commentaire

   4.0

   Y est allé le 4 février 2024

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 4

   Beautiful ambience - lovely room. Excellent service. All staff were friendly and polite. They were very attentive. Nice,well prepared food. A view of the Blue Mountains would have topped it off.
   

   Ce commentaire est-il utile?

9. JC

   JacquelineC

   Nouvelle-Galles3 commentaires

   5.0

   Y est allé le 27 janvier 2024

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Lovely ambience and great service. Very well priced and delicious. Had a fabulous time and will recommend to all my friends.
   

   Ce commentaire est-il utile?

10. DK

    DebK

    Brisbane4 commentaires

    4.0

    Y est allé le 24 janvier 2024

    1. Cote globale 4
    2. Nourriture 5
    3. Service 1
    4. Ambiance 3

    Food was very good; service non-existent: not one staff member (and there were lots of them) smiled. Greeter seemed stunned to have someone with a reservation… en route to table he stopped to chat with another table, took over 10 minutes to come back to take the order, wine arrived way before food, tea didn’t arrive until a second reminder given & we were almost finished; tea ought to have been hot - not just lukewarm, would have been nice to have had a hot water pot to accompany the tea pot. I’d suggest go for the food , not the service./ don’t see why it’s listed as a “must do” - it’s nothing to really write home about!!!
    

    • 

    Ce commentaire est-il utile?