THE LOT City Center

3.6
111 reviews
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$30 and under
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American

THE LOT in City Center at Bishop Ranch! We are the evolution of the lifestyle entertainment experience. A concept that incorporates sophisticated cuisine, an elevated wine and cocktail program, a curated café bakery, and state of the art cinemas in a contemporary designed setting.

THE LOT is where the neighborhood plays. A place that fosters social interaction in a vibrant atmosphere where people come together to have fun and indulge. Come join us for our Easter Brunch Buffet Celebration!Sunday April 21st from 9am-3pm Adults $40 / Kids $15Crafts & Activities for the kids1!Book your reservations Atthelotent.com
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Private Dining

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Specials

Cinco de Mayo - Special Menus & Offers

Come to THE LOT on Cinco de Mayo for the best FIESTA in town. Join us for an entire day of dancing and celebrating. Enjoy authentic Mexican tacos from our buffet and margaritas. Experience the taste of Mexico at the place where the neighborhood plays. Book an unforgettable night only at THE LOT!

Sunday, May 5, 2019

Mother's Day Menus & Specials

This Mother’s day, show your loved ones how much you care by coming to our Mother’s Day Brunch. Treat mom to a gourmet experience with brioche French toast. Put a smile on her face with our selection of cakes at the dessert table. Bring the family to one of the best events at THE LOT, book now!

Sunday, May 12, 2019

What 111 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.6based on recent ratings
3.8
food
3.4
service
3.9
ambience
3.2
value
Noise · Moderate
70% of people would recommend it to a friend
5
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OT
San Francisco
2 reviews
Dined 3 days ago
Overall 5food 5service 5ambience 5

My sisters and I had a nice get together lunch at the Lot - food, ambiance and service was great! The place is fantastic to say the least, nice interiors, views and even the restrooms are so clean and well decorated with all the amenities.

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LB
San Francisco
2 reviews
Dined 7 days ago
Overall 5food 5service 5ambience 5

Service was great, food excellent and ambiance outstanding!

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j
San Francisco
10 reviews
Dined on April 10, 2019
Overall 4food 4service 3ambience 4

Food is good but food service is slow. Table of 6 - everyone ordered salads (standard/no modifications); some of us had the same salads- but it took over 30 min to get the salads. Expected a little faster (even though “lunch rush”) since place was not busy and this place is in the middle of business buildings.

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N
San Francisco
51 reviews
Dined on April 9, 2019
Overall 4food 4service 4ambience 4

Lovely lunch in a beautiful setting.
Very nice service

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OT
San Francisco
1 review
Dined on April 5, 2019
Overall 3food 1service 3ambience 3

The service was decent, but the food is terrible. Quality not even close to the price they are charging. Not coming back here, but other places at the center are nice

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RW
1 review
Dined on March 30, 2019
Overall 1food 2service 1ambience 1

Music was way too loud; couldn’t carry on a conversation. Took forever to get a glass of wine and then our food. Food was lack-luster. Manager said he would comp us/take care of us due to the poor experience. He wrote off the least expensive of the 2 glasses of wine. Won’t be going back; won’t be recommending.

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R
San Francisco
2 reviews
Dined on March 29, 2019
Overall 1food 1service 1ambience 1

Despite the negative reviews from friends, I decided to check out the venue for myself. Poor quality from the get go. I should have listened and spent my money elsewhere.

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R
San Francisco
6 reviews
Dined on March 26, 2019
Overall 3food 4service 3ambience 4

Staff was not very attentive.

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SO
Columbus
1 review
Dined on March 23, 2019
Overall 4food 4service 3ambience 4

It was for my wife’s birthday. Had a few issues with our drinks and order but overall a good experience.

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CL
1 review
Dined on March 23, 2019
Overall 2food 4service 1ambience 3

Service was very poor. Had reservation and waited 15 minutes even though multiple tables were available. Once at table had no server for 15 minutes. Ordered drinks and appetizer, one drink never delivered, appetizer was incomplete. After placing dinner order, server returned 25-30 minutes later and stated there was a problem in the kitchen and asked for our order again. When food was delivered 20 minutes later, one of the dinner’s was missing and not delivered until 15 minutes after the other meals. The food was good, but the poorest service I have ever received in a restaurant. All of the help seemed very inexperienced.

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OT
San Francisco
2 reviews
Dined on March 23, 2019
Overall 3food 4service 3ambience 3

Food was decent but we we’re told food would take 45-1 hour once ordered because the kitchen was in the weeds. Luckily it took 20 minutes for entrees and apps were out right away. They just need to figure out how to balance the theater and dinning room.

I also want to say everything was way over priced. Food was good but not that good to be 1.5x than comparable restaurant like the cooperage or others. Drinks were insanely priced. I likely won’t go back anything soon just based on how overpriced it was. For the record I have dropped $$$ for great meals and wine.

Positive: Good wine selection
Bad: way to expensive for what you get in quality.

Book a reservation at slanted door to get a better quality meal at a cheaper price.

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TW
1 review
Dined on March 22, 2019
Overall 2food 1service 1ambience 5

*Nice ambiance
*Food is good but a little over priced for the
portion size. The food also comes out warm and
not hot.
*Service is very slow they are definitely understaffed and can not keeo up with crowd. I was told by one of the managers that the place can hold 1200 people (800 in the theater and 400 in the restaurant) so there are times when you are looking for staff but can't find anyone.
*The theater is nice and modern and I love the seats.
This place has a lot of potential and I would definitely go back when they work all the kinks.

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D
Orange County
58 reviews
Dined on March 20, 2019
Overall 5food 5service 5ambience 5

Excellent, caring service and delicious food. I look forward to coming back soon!

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DR
San Francisco
3 reviews
Dined on March 12, 2019
Overall 5food 5service 4ambience 4

Taco Tuesday was pretty good . Food was better than expected . Service a little slow but overall I would go back .

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OT
San Francisco
2 reviews
Dined on March 12, 2019
Overall 3food 4service 3ambience 4

Went for Taco Tuesday. Band playing was excellent. Buffet was good, lots of choices. Service was very slow, they need to improve in that area.

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p
San Francisco
14 reviews
Dined on March 12, 2019
Overall 5food 5service 5ambience 5

Love the chicken tortilla soup5.

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FD
San Francisco
21 reviews
Dined on March 12, 2019
Overall 4food 4service 4ambience 2

The food was good. I enjoyed my smoked turkey pesto sandwich, once I got used to the strength of the pesto, and my companion enjoyed the tortilla soup and grilled cheese appetizers. It was a little on the pricey side for lunch but not outrageous. Our server was pleasantly dressed and made up. There is a time and place for strong self-expression, but, in my opinion, not when you are acting in a service capacity. She was pleasant and visited often enough to care for our needs without being intrusive. My sole actual complaint was the volume and content of the music, which interfered with our ability to hold a comfortable conversation. I wish I could give a strong dope slap up side the head of whoever thought music should be played everywhere. My preference: background music should be instrumental and in the background.

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I
San Francisco
109 reviews
Dined on March 11, 2019
Overall 5food 5service 5ambience 5

Whatever issues they might have had when they first opened are now long gone. The food was really good—especially the small plates. The vibe is super fun, high ceilings, lots of light, big bar, cool decor. We especially loved the service—Emily(?) was really attentive and fun and even hand decorated a birthday cake for us. This place is exactly what its trying to be, which is a fun place to go after work, eat good chow with pals and wait out the traffic.

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H
San Francisco
34 reviews
Dined on March 10, 2019
Overall 4food 5service 3ambience 4

Interesting ambiance though a bit noisy. Menu had adequate choices and food was delicious. Service was unusual. When I finished my appetizer I left my fork on the small plate. When the server came to clean up she took the plate and asked if I wanted to keep my fork or wanted a new fork. When I asked for a new fork, instead of bringing a new fork she brought me a whole set of silverware wrapped in a new napkin. Seemed strange that she even asked if I wanted a new fork or wanted to keep using my old one.

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KL
San Francisco
2 reviews
Dined on March 10, 2019
Overall 2food 2service 1ambience 3

Excruciating slow service. Took 10 minutes before waitstaff acknowledged us. We had the all you can eat Sunday brunch which was not worth the money, especially since you had to pay an additional $25 for the Bloody Mary or mimosa bar.

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KS
San Francisco
4 reviews
Dined on March 8, 2019
Overall 5food 5service 5ambience 5

Excellent overall experience! Enjoyed the food, the ambience and the movie theater!

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OT
San Francisco
1 review
Dined on March 8, 2019
Overall 1food 1service 1ambience 2

Terrible service and food was not good. We had dinner reservations for two. We waited 15 minutes before our drink order was taken by our server who hasn’t even stopped by our table since we sat down.

We ordered several dishes to try:
Truffle fries - undercooked
Brussel sprouts - greasy
Butternut squash soup - good and was happy with soup
Ahi poke bowl - hard bits of rice throughout the dish, too much soy sauce on the rice, and not enough ahi
Kids cheeseburger & fries - simple kids dish. Daughter was not happy with her burger and fries and even said, “1 star mommy.”

We have never left a bad review. We do date night on Fridays/Saturdays and this must have been the worst experience we’ve ever had. The restaurant was not too busy when we were there on an early Friday evening. The Lot needs better trained servers or more servers, if they’re overwhelmed with the tables they have. Food and cooks needs to be re-evaluated by management.

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TD
Central Coast
9 reviews
Dined on March 5, 2019
Overall 5food 5service 4ambience 4

We went out Tuesday so it was Taco Tuesday night. They had Mexican music playing and it seemed like a hot spot. Every drink and dish we ordered was excellent. & probably worth the price. The service was good however our waitress probably had too many tables to serve everyone probably. All said it was great & we will be back. So cool to slip in to the movie after dinner🤗

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OT
San Francisco
1 review
Dined on March 5, 2019
Overall 4food 4service 4ambience 4

There are clearly still some launch pains, but the potential is there.

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M
1 review
Dined on February 23, 2019
Overall 2food 3service 2ambience 4

I had good hopes in coming in to this place based on looks. But, this place is incredibly slow and basic customers needs are forgotten like; having silverware, or having a glass of water on the table. A simple drink took more than 15 minutes, and calling anyone’s attention is near impossible. The troublesome part is that I inquired to the waitering staff about these issues, and they were very aware of them. In fact, we even got an answer stating management doesn’t seem committed to solve this problem. That’s puzzling. If you are in the business of customer experience/hospitality immediate attention to these issues should be your highest priority. I’m shocked the staff has this perception of their own management. What’s to say about how they value their paying customers...

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TB
1 review
Dined on February 23, 2019
Overall 1food 2service 1ambience 4

Have been coming to the Lot since it opened but yesterday was very poor service and ordinary meals for breakfast at 0930
New and inattentive wait staff , food was slow and not as nice as it had been
Pretty embarrassing as we had brought friends with us

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CS
1 review
Dined on February 22, 2019
Overall 4food 4service 3ambience 4

Had dinner with a friend at The Lot. Truffle fries were great. Filet was cooked perfectly and the espresso martini was excellent. The only issue was the time it took to get our drinks (so we solved that by buying a bottle of wine). Pinot Noir wine selection needs expanding. Overall a good experience

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MB
San Francisco
21 reviews
Dined on February 22, 2019
Overall 5food 4service 4ambience 5

Love the energy at “The Lot”, whether for dinner or for dinner and a movie. Good noise level, good vibe.

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JR
San Francisco
2 reviews
Dined on February 16, 2019
Overall 3food 5service 3ambience 4

Food is excellent.
Service is okay. It’s my second time eating there and it appears as though they need more staff. The staff is great but just not enough of them ultimately impacting service.

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RM
San Francisco
16 reviews
Dined on February 15, 2019
Overall 2food 3service 1ambience 3

Waited over 40 minutes for our food and when it arrived it was cold. The server said they were having issues with the cooks. They comped our food, but it was a bad experience.

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S
San Francisco
2 reviews
Dined on February 14, 2019
Overall 2food 3service 1ambience 2

First off, I understand this is a new-ish establishment, and I had already been twice before (in December & early January), encountering just some minor service issues then but nothing I thought wouldn't iron itself out once the place was fully up & running. Fast forward to a very disappointing Valentine's Day dinner, with our reservation made well in advance. We encountered:
1.) major hostess incompetence (trying to seat us at the worst high table - corner right by movie theater entrance, door draft, foot traffic, super brightly lit, very un-Valentine - despite a nearly empty restaurant area). When I said we would like to have a nice dinner at a regular table, she looked extremely put out, dragged us back through the place, frantically looking and then seating us right by the bar at a corner table next to the service entrance. We weren't really happy with that but thought oh well; had I known beforehand that the (nicely decorated) restaurant section would remain at best half filled throughout the evening, I would have insisted on being seated over in that section.
2.) The bar area itself was really noisy, mostly due to the music being too loud for a decent conversation, so people had to yack at each other.
3.) Major service timing issues: although our waitress was ok (but mainly dealt with our drinks), food was brought out by a myriad of other staff without seeming concern for timing! One of us got their main course so well ahead of the other that we ended up not actually eating together. So disappointing and along with seating, a major damper on the evening!
4.) Pricing: food and drinks, although good (not great) were too expensive for what you get; the dessert was so tiny it was a joke we kept laughing about into the next day.
5.) Speaking of the next day: receiving a $20 hit on my credit card along with a "sorry you missed your dinner" email from opentable topped it off. Did I mention hostess incompetence?! Turns out I was sorry I DIDN'T miss my dinner!

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LL
San Francisco
2 reviews
Dined on February 14, 2019
Overall 4food 5service 3ambience 3

It was too loud to talk. We asked for the music to be turned down, but I doubt it happened. Our waitperson was not very good.

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OT
Orange County
2 reviews
Dined on February 14, 2019
Overall 1food 1service 1ambience 3

The restaurant was at ~50% capacity ( about half of the tables were occupied), but the service was excruciatingly slow. They featured a prix fixe, and the fish was very dry.

I made my reservation on open table and there was no mention of having a credit card hold my spot, or they would change me a $20 cancellation fee. They called me the day before asking for my credit card number to hold my spot. What if I didn’t answer?

I saw a movie after and the the waiter service seemed appropriate, and was good for me, although they guy next to me didn’t get his food- not my complaint though.

It was all very rough, and it seemed they opened a month before all the staff was in place and properly trained.

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AA
San Francisco
1 review
Dined on February 14, 2019
Overall 3food 2service 2ambience 4

The LOT is still new and they're trying to get the operations under control. The first time I went there, I was ok with subpar service while all the servers were being trained. Two months later, servers still running around without a real plan and several managers are overseeing the floor and all they're doing is putting more pressure on the servers instead of really managing. The lamb shank I had tasted low quality and the seabags my wife had was overcooked and very dry. We had flag down our tired server multiple times for silverware, napkins, water, ordering more food, and the check. We also sat around quite a while before the food arrived.
I really hope they get better at service and food because I really like the ambiance, the theater and the setting. I will give one more try in a month.

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m
San Francisco
5 reviews
Dined on February 9, 2019
Overall 4food 3service 5ambience 5

My husband and I enjoyed our first dining experience at The Lot. The food we had, hamburger and chicken schnitzel was tasty. Chicken dish could have been warmer. Service was excellent, and the restaurant is a lovely, open, contemporary setting. Nice concept, restaurant and movie theater connected!

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OT
San Francisco
1 review
Dined on February 9, 2019
Overall 3food 3service 2ambience 3

Service was slow and disorganized. Food just ok. Nothing special here. Ok in a pinch but wouldn’t make a special trip here.

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DA
San Francisco
8 reviews
Dined on February 8, 2019
Overall 4food 4service 4ambience 4

This is my second time eating at the loft. Food was delicious and Service was very good, prices are a little on the higher side.

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p
San Francisco
8 reviews
Dined on February 8, 2019
Overall 5food 5service 5ambience 5

The dinner was great we enjoyed it very much and we loved the threatre.

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DB
San Francisco
4 reviews
Dined on February 3, 2019
Overall 1food 3service 3ambience 5

They Still have a lot to work through to get their operations running smoothly. I made a lunch reservation through open table, I got there on time, and was told our name was not on their list and they were completely booked and could not accommodate us. The manager, who seemed very new to the role, came and said that he could not accommodate us because they were completely booked and they were supposed to notify OpenTable to not take any more reservations but they failed to do so. He was not apologetic he was just ready to turn us around and send us home. I took it upon myself to coach this young man. I explain to him that when the establishment messes up they will have to do everything possible to accommodate the customer and not tell them there’s nothing they can do. Long story short he found us seats in the theater, turned his attitude around, became a very relatable manager all of a sudden, and we enjoyed our lunch. Not sure if the fact that I said I’d like to say hi to the owner, who happened to be visiting that day had anything to do with it :-) but whatever the case he turned it around and the service was pretty pleasant after that.

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OT
Tahoe
1 review
Dined on February 2, 2019
Overall 2food 3service 2ambience 2

Service very slow. Asked for soup before my dates meal and salad with meal. Everything came out together. Asked for water and had to ask a second time.

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