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The Lobby Lounge, Kuala Lumpur, Kuala Lumpur WP

The Lobby Lounge

4.5
4.5
23 Reviews
$30 and under
Afternoon Tea
A truly elegant and refined space ideal for a business meeting or leisurely afternoon, The Lobby Lounge speaks of conversations and the pure enjoyment through our quintessential afternoon tea experience. We invite you to partake in the time-honoured ritual of afternoon tea where decadent delicacies and fine teas are served while being serenaded by our resident quartet.

Relish in our afternoon tea selection which includes the Champagne Afternoon Tea for a ritzy touch, the Traditional English Afternoon Tea and the Cream Tea and Savoury Tea sets.

Sophisticated casual attire recommended
Reservations are recommended

Make a reservation

2 people

7:00 PM


Additional information

  • Dining style
    Casual Elegant
  • Price
    $30 and under
  • Cuisines
    Afternoon Tea
  • Hours of operation
    Afternoon Tea Sat, Sun 12:00 pm–2:30 pm Sat, Sun 3:00 pm–5:30 pm
  • Phone number
    018-306 3188
  • Payment options
    AMEX, JCB, Mastercard, Visa
  • Dress code
    Smart Casual
  • Catering
    The Lobby Lounge speaks of conversations and the pure enjoyment of the moment through its quintessential afternoon tea experience. Partake in this time-honoured ritual of afternoon tea, where decadent delicacies and fine teas are served while being serenaded by our resident quartet. Relish in our afternoon tea selection which includes the Bollinger Rosé Champagne Afternoon Tea for a ritzy touch, the Traditional English Afternoon Tea, Cream Tea and Savoury Tea sets.

What 23 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.5
4.5 based on all time ratings
  • 4.1Food
  • 4.6Service
  • 4.6Ambience
  • 4.3Value

NoiseEnergetic

23 Reviews
  1. WYWY

    Malaysia

    1 review

    5.0

    1 review

    Dined on February 21, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Nice and beautiful sweets and sandwiches also tea. Good to try tea flavor sample before chose. Pour hot water time to time before we ask. The scorn was so delicious for me. I will bring my friend next time to celebrate their birthday.

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  2. VivianT

    Hawaii

    1 review

    1.0

    1 review

    Dined on August 9, 2023

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2
    Service is poor. Expected more from the Ritz. Food is lousy.

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  3. OpenTable Diner

    Leicestershire

    1 review

    1.0

    1 review

    Dined on December 18, 2022

    1. Overall 1
    2. Food 2
    3. Service 2
    4. Ambience 4
    The service was not particularly good nor was it attentive, the quality of the food was not as good as expected considering we were in the Ritz Hotel. When I asked for an additional pot of tea I was advised that only one pot was included. I was then offered hot water to add to my pot of used tea!! The best thing about this was the harpist plying live. I probably would not recommend the afternoon tea here.

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  4. OpenTable Diner

    Malaysia

    1 review

    5.0

    1 review

    Dined on May 2, 2021

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Good service and the environment really good

    Is this helpful?

  5. Clarissa

    Malaysia

    1 review

    4.0

    1 review

    Dined on January 2, 2021

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4
    The ambience was really nice and quiet initially but later it was full house and it turned into a kbbq place sort of noisy vibe. Food was okay, nothing fantastic or amazing.

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  6. JCFL

    New York City

    1 review

    3.0

    1 review

    Dined on August 16, 2020

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3
    Place was crowded and noisy. No social distancing measures in place. Tables were close by. No other alcohol options except for the champagne package.

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  7. Nimelesh

    Malaysia

    1 review

    5.0

    1 review

    Dined on August 8, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was a pleasant experience . Good choices of tea and food.

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  8. HfzhZ

    Malaysia

    1 review

    4.0

    1 review

    Dined on August 8, 2020

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    Some of the desserts are too sweet especially the cheesecake with raspberry jam topping. The savouries are all superb. Provide options to replace some of the desserts with your awesome scones in the future please.

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  9. Anonymos

    Malaysia

    1 review

    3.0

    1 review

    Dined on August 1, 2020

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 4
    Service was far below par for Ritz Carlton. Felt like a normal coffee house instead of a high end tea at a 5-star hotel. Thankfully food and tea was good. Definitely disappointed. Doubt I’ll be back.

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  10. ICHIRON

    Malaysia

    1 review

    5.0

    1 review

    Dined on February 13, 2020

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    Live piano music will heal your heart. Tea is Ronnefeld and served with candle warmers.

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  11. OpenTable Diner

    Hawaii

    2 reviews

    4.0

    2 reviews

    Dined on February 11, 2020

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 4
    ケーキ類は日本人の口には合わない気がしました。また、ホテル入り口前の道に不安を感じました。 しかし、ホテル内の内装は素晴らしく、またスタッフの方が皆さんとても親切で、ゆっくりお茶を飲みに行く場所として今後もお伺いさせていただきたいと思いました。

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  12. hungrywyvern

    Seattle

    2 reviews

    4.0

    2 reviews

    Dined on February 10, 2020

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5
    Other than the sweets being too sweet, and the tea strainer not fitting the tea cup well enough, and minor service/ordering issues, I believe the Lobby Lounge is a good establishment for afternoon tea. So close to perfection, you might as well put more work into it :)

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  13. OpenTable Diner

    Malaysia

    1 review

    4.0

    1 review

    Dined on January 28, 2020

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4
    Nice environment and comfortable dining area

    Is this helpful?

  14. AinulA

    Malaysia

    1 review

    5.0

    1 review

    Dined on January 5, 2020

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    Good ambience and teas. Love the violin performance and the comfortable lounge. Beautiful interior. Perfect for hi tea with my girls or casual meeting

    Is this helpful?

  15. OpenTable Diner

    Malaysia

    1 review

    5.0

    1 review

    Dined on January 5, 2020

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good in services and food is nice

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  16. TamalaD

    Houston

    10 reviews

    5.0

    10 reviews

    Dined on January 1, 2020

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Very beautiful setting. The staff was polite and very attentive

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  17. Hanyanco

    Malaysia

    1 review

    5.0

    1 review

    Dined on January 1, 2020

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    コスパ良すぎです。三段トレーと美味しい紅茶で優雅な気分になれました。お茶は好きなものを選び、なくなるとお湯を足してくれます。欲張ると薄くなります。スコーンも美味しく本当に満足です。また行きたい♪

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  18. NO1mjmj

    Tokyo

    1 review

    2.0

    1 review

    Dined on December 28, 2019

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 2
    Food was so terrible... No value to eat. scone is wet ,sandwich is dry, I won't go again

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  19. OpenTable Diner

    Tokyo

    1 review

    5.0

    1 review

    Dined on December 27, 2019

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Good music and mood!

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  20. SusannaP

    Malaysia

    1 review

    5.0

    1 review

    Dined on December 27, 2019

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5
    Variety of the high tea items could be improved but its value for money.

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  21. TravelForFood

    Malaysia

    1 review

    4.0

    1 review

    Dined on December 15, 2019

    1. Overall 4
    2. Food 2
    3. Service 4
    4. Ambience 5
    I'll only recommend this place for u if u want a place to sit and enjoy some live music and relax. Not worth it at RM180 for 2 person. Food is not fresh, sandwiches are dry and stale. 5 tiny pieces of finger sandwiches for 2 persons to share. Scones (2 pieces) are so strange, no butter scent at all. The top tier consist of mostly sugar icing stuffs, they aren't edible at all (way too sweet), The last layer had 2 small pieces of chicken pie (stale), 2 scotch eggs (only saving grace). No decent desserts for a high tea except sugar icing coated dry sponge cake with Christmas designs on it. I brought my friend from overseas to have a good time there but she couldn't enjoy as the food and dessert are really inedible. The only thing she did was to take a dozen of pictures of the place and enjoyed some live music. Thanks for the nice little gesture of surprise to welcome my guest though. She was happy for that moment. To summarize.. Service is good. Tea is terribly weak (even before they started refilling with hot water). Food is stale, we didn't eat most of it. No proper dessert, a big disappointment for a high tea. Music is great. Ambience is superb. I don't know if I'll be bringing more overseas guests here to entertain though.

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  22. Kimberly

    Malaysia

    1 review

    5.0

    1 review

    Dined on November 27, 2019

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4
    Fantastic Birthday Teatime! Really nice staff and the live musicians even came to our table to play happy birthday music. My friend had a really nice and special birthday and I would recommend everybody to go here and maybe mention that it's a birthday.

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  23. OpenTable Diner

    Malaysia

    1 review

    4.0

    1 review

    Dined on November 12, 2019

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    Must visit, if you personally like live performance of violin

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FAQs

The Lobby Lounge is rated 4.5 stars by 23 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Google Map for The Lobby Lounge

168 Jalan Imbi, Kuala Lumpur, Kuala Lumpur WP 55100

Additional information

  • Neighborhood
    Kuala Lumpur
  • Hours of operation
    Afternoon Tea Sat, Sun 12:00 pm–2:30 pm Sat, Sun 3:00 pm–5:30 pm
  • Price
    $30 and under
  • Cuisines
    Afternoon Tea
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    None
  • Payment options
    AMEX, JCB, Mastercard, Visa
  • Additional
    Corkage Fee, Entertainment, Gluten-free Options, High Tea, Non-Smoking, Wheelchair Access, Wine
  • Phone number
    018-306 3188
  • Catering
    The Lobby Lounge speaks of conversations and the pure enjoyment of the moment through its quintessential afternoon tea experience. Partake in this time-honoured ritual of afternoon tea, where decadent delicacies and fine teas are served while being serenaded by our resident quartet. Relish in our afternoon tea selection which includes the Bollinger Rosé Champagne Afternoon Tea for a ritzy touch, the Traditional English Afternoon Tea, Cream Tea and Savoury Tea sets.
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