THE LOBBY - Fairmont El San Juan Hotel

4.3
48 Reviews
$30 and under
Sushi
"see and be seen" in the epicenter of Puerto Rico iconic Nightlife destination CHANDELIER BAR. SIP from Fairmont luxurious classic cocktails, DINE with Sushi and Asian tapas, and LISTEN to the best LIVE music in Puerto Rico! Table Reservations strongly recommended, for VIP bookings text: 787-434-8000 or book directly on Opentable.com.

Chandelier Bar is iconic for it's Czechoslovakian crystal chandelier centerpiece, inviting guests to savor cocktails served beneath it's radiant aura. A gathering place to start and finish the night out on the town.

For the Holidays enjoy Fairmont iconic Afternoon Tea served every Saturday from 2pm to 5pm, text for reservations or book online. $35 per person, or $55 with Taitinger or $75 with Krug Champagne pairing. Sushi will also be available thru the week, Wednesday thru Sunday.


ALL GUESTS MUST PROVIDE VALID VACCINATION CARD/ OR NEGATIVE COVID TEST WITHIN 72 HOURS TO ENTER THE PROPERTY, PER PUERTO RICO EXECUTIVE ORDER LAW. THANK YOU!

Experiences

  • Miss Universe Puerto Rico 2021 Viewing Celebration

    $79.00 per personPrepaid

    Aug 25 - Oct 1, 2021

    This is a VIP Experience allowing entry to THE LOBBY. Doors open 7:00pm. Endless Cocktail from 7:00pm to 12:00am. Price includes per person five curated food stations highlighting the best of Fairmont El San Juan Hotel Restaurants. Celebrity performances, DJ, and featuring TROPICALIA Band. THE LOBBY at Fairmont El San Juan is the official destination for the Miss Universe Puerto Rico "Official After Party"

Offers

  • Collect 500 bonus points

    Sun 12:00 PM - 2:00 PM, 2:15 PM - 10:00 PM, Mon - Fri 12:00 PM - 1:00 PM, 1:15 PM - 3:45 PM, 4:00 PM - 10:00 PM, Sat 12:00 PM - 2:00 PM, 2:15 PM - 10:00 PM

    Receive points for dining rewards, KAYAK hotel savings and more.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 48 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.3based on recent ratings
4.4
food
4.2
service
4.6
ambience
4.1
value
Noise · Moderate
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
progress_bar_value foreground of progress bar
progress_bar_background background of progress bar
Sort by
Filters
i
igna101
Caribbean
4 reviews
Dined on September 10, 2021
Overall5food5service5ambience5

Excellent service, food and ambiance

SD
vipStephenD
New York Area
10 reviews
Dined on August 25, 2021
Overall5food5service5ambience5

The sushi was excellent and the service fantastic - highly recommend!

OT
OpenTable Diner
1 review
Dined on August 22, 2021
Overall2food5service1ambience3

Waitress spilled entire glass of cranberry juice on my WHITE shorts and then took 10 minutes to come back with napkins. Food was okay, nothing to write home about. Drinks are too expensive and not worth it. Tread lightly.

OT
vipOpenTable Diner
Raleigh
1 review
Dined on August 21, 2021
Overall1food1service1ambience3

Didn’t get to experience dinner. We were waiting for somebody to take our order for 30 min and nobody came so we left. The band was wonderful though!!!

MS
MartaS
Cancun
4 reviews
Dined on July 10, 2021
Overall5food5service5ambience5

Excellent service

Report
OT
OpenTable Diner
1 review
Dined on June 26, 2021
Overall5food5service5ambience5

They has live music with an awesome band! Food was Great!

RB
ReenaB
Philadelphia
7 reviews
Dined on June 20, 2021
Overall5food4service4ambience5

This was a very good bar. Service is great and there is a show at 7:30 few night a week. Sushi was really good

OT
OpenTable Diner
New York Area
1 review
Dined on June 10, 2021
Overall1food1service1ambience1

When I get there was no tables available at all, only one waitress and there was no food no menu and not even an option to eat something.
Was a disaster!! Only can get one cocktail after 40 minutes of waiting and right away they gave the check so no option to order something else… we were expecting more from that place

OT
OpenTable Diner
Atlanta
6 reviews
Dined on June 4, 2021
Overall5food5service5ambience5

The live music stole my heart! The violinist and entire band was amazing. Drinks and sushi were good. Will definitely return

JK
vipJenniferKauffman1026
Atlanta
3 reviews
Dined on May 22, 2021
Overall2food3service2ambience4

Very slow and mediocre food - very pricey

a
vipantonioc
Caribbean
73 reviews
Dined on May 14, 2021
Overall1food1service1ambience1

Doorman would not let me in, even though I had a reservation

OT
OpenTable Diner
Chicago
1 review
Dined on May 14, 2021
Overall4food4service3ambience4

Service was slow but food was good ☺️

OT
vipOpenTable Diner
New England
3 reviews
Dined on May 9, 2021
Overall1food1service1ambience3

Mother’s Day Tea
There was no salsa dancing as advertised. Waited 20 minutes for just water. The canapés were loaded beyond belief with salt. Scones were so dry you could choke on them. Always had to track down the server. It’s as if the staff even knew they were doing tea service. Staff never even asked how we were doing. Very disappointed.

OT
OpenTable Diner
New York Area
3 reviews
Dined on May 8, 2021
Overall5food5service5ambience5

Mothers Day

l
lorenf
Las Vegas
1 review
Dined on May 5, 2021
Overall1food1service1ambience1

I was charged 35 dollars per person to book this. When I got there they had no idea what I was talking about and I had to pay in full for food and drink. I basically gave open table $70 FOR NOTHING

JR
JeffreyR
Caribbean
1 review
Dined on May 5, 2021
Overall5food4service4ambience4

Great place!!!! Good sushi!!! The music was amazing!!!

LW
LilyW
Caribbean
1 review
Dined on May 2, 2021
Overall5food5service5ambience5

Very good service from Marilyn, she is a keeper , good food , drinks are a little pricey

OT
vipOpenTable Diner
Caribbean
1 review
Dined on May 1, 2021
Overall5food4service3ambience5

Great ambiance great music good Covid protocol but the service was not good because there were only two waitresses for the hole Chandelier area. We had to wait 30 minutes for our drinks. That aside

OT
OpenTable Diner
Caribbean
1 review
Dined on May 1, 2021
Overall1food3service1ambience1

There was terrible service. First of all this is a sushi restaurant so the menu on open table is not correct. Second, it took them an hour to seat us at a table. Then still another hour to finally get our food. We constantly asked the waiters to help us and got nothing. They eventually gave us our food for free but we just felt so disrespected the whole time there.

LA
LisaA
Caribbean
2 reviews
Dined on May 1, 2021
Overall5food3service5ambience5

Ambiente agradable, servicio espectacular. La comida un poco picante para mi gusto. Se cumplieron con las medidas de distanciamiento social.

Report
OT
vipOpenTable Diner
Tampa
14 reviews
Dined on April 24, 2021
Overall2food2service1ambience2

This is not a restaurant. They only serve sushi, five options, and there are no tables. Bar and lounge seating only with a reservation. Only one bartender for entire area. Wait and service was so slow because of this.

KC
KelseyC
Kansas City
5 reviews
Dined on April 24, 2021
Overall5food5service5ambience5

We were on vacation in Puerto Rico and decided to go here for our last night. It wasn’t what we expected since we made reservations and there was no true bar, but it was so worth it. Great live music and the sushi was so good.

N
Neka
Memphis/West TN
2 reviews
Dined on April 17, 2021
Overall1food4service1ambience4

They are very understaffed. We waited 1.5 hours to get food. The first server we asked about being seated since we had reservations put her finger up and never came back to assist us. Would not recommend visiting until after the pandemic bc currently they are very understaffed and can not support guests. Very disappointing. Highly recommend avoiding.

OT
OpenTable Diner
Hawaii
3 reviews
Dined on April 10, 2021
Overall1food1service3ambience5

They had no sushi rice left. So no sushi at a sushi restaurant Had a reservation and they never called to tell us.

OT
OpenTable Diner
Caribbean
1 review
Dined on April 10, 2021
Overall1food2service1ambience3

Too Expensive!

We wanted to order two sushi rolls and the restaurant ran out of rice. We couldn't order anything else because they didn't have tuna either.

OT
OpenTable Diner
Washington DC
1 review
Dined on April 4, 2021
Overall1food1service1ambience4

Checked in and was told a server will be taking care of me, after 20 minutes had to go and order my drink from the bar. Ask bartender twice for a server so I can order food, server walked by several times without asking if I wanted to order food. So never got to order food nor the bartender ever checked if I got to order food as I ask him I could pay for it at the bar and send it to the table.

Ordered a very expensive Negroni ($24.00) which was not made right as the bartender did not even have an orange peel to finish the cocktail properly. Not concerned about the price but if you are going to charge an obnoxious amount for a drink better be properly made. Can not believe there was not an orange in the building with over 4 restaurants on premises.

In a few words careless service compared to the other restaurants visited within the same hotel.

OT
OpenTable Diner
New York Area
1 review
Dined on April 4, 2021
Overall1food3service1ambience4

This place has great potential but was severely understaffed. Only 1 host/server and 1 chef. Took 1.5 hours for us to get our food and chef left plastic wrap in the imitation crab meat in our california roll. Of course, that roll was taken off our bill. The host/server tried her best. She needs help. The live music was an incredible touch to the place but I sincerely hope management considers getting rid of the live music to hire more servers instead if budgeting is an issue. Staffing needs to be prioritized over ambiance.

OT
OpenTable Diner
Los Angeles
1 review
Dined on April 3, 2021
Overall1food1service1ambience3

didn’t honor reservation. Made us wait an hour before taking our order, another to bring out our food. We ordered sushi but they ran out of rice (what sushi bar runs out of rice) so we barely had anything to eat after waiting that long.

OT
OpenTable Diner
New York Area
2 reviews
Dined on April 3, 2021
Overall1food3service1ambience3

Service was horrible. Waited 30 minutes to be acknowledged another 45 for food to find out they ran out of rice for the sushi. Reservations not needed

OT
OpenTable Diner
Caribbean
1 review
Dined on April 3, 2021
Overall1food1service1ambience2

Service was bad. We waited like 30 minutes to order drinks. After ONE HOUR AND THIRTY MINUTES (1:30) of ordering our main course, two sushi rolls, we were told they were out of rice. You are telling me, you took our order, we waited one hour and a half, THEN you notice you were out of rice? Insane. Night ruined and went home hungry. Only redeeming thing was the cocktail.

OT
OpenTable Diner
New York Area
2 reviews
Dined on April 2, 2021
Overall1food1service1ambience1

Menu listed online doesn’t consistent with what the they actually serve. It’s only sushi

AB
AngelB
Caribbean
1 review
Dined on April 1, 2021
Overall5food5service5ambience5

Excellent suchi and cocktails. Good music and quick service

DR
DeboraR
Caribbean
1 review
Dined on March 19, 2021
Overall2food3service2ambience4

Had to wait an hour for someone to take my order..

JA
JoseA
Caribbean
1 review
Dined on March 19, 2021
Overall5food5service4ambience5

Excelente en todos los sentidos
Comida Buena
Música buena

Report
LP
LadyP
Caribbean
1 review
Dined on March 18, 2021
Overall5food5service5ambience5

We didn’t eat there but the music & service were excelent

EM
EmelyM
Caribbean
1 review
Dined on March 5, 2021
Overall5food4service5ambience5

A good place to have a date with your mom or your lover!

LL
LizL
New York Area
1 review
Dined on February 19, 2021
Overall5food5service5ambience5

The sushi bar is by a corner bar of the El San Juan Hotel, past the main bar with the large Chandelier, therefore I almost missed it. My family and I loved the sushi, our dinner was perfect. The waiter was also very attentive and helpful in making recommendations. Just be mindful, that the sushi menu isn't very large, but enough variety. The El San Juan Hotel lobby is absolutely beautiful. I look forward to having dinner there again.

EJ
vipEmmaJ
Baltimore
39 reviews
Dined on February 13, 2021
Overall1food2service1ambience3

Terrible Date Night experience @ this upscale location. My poor review is linked to service. We waited almost an hour for our drinks and two hours to receive simply sushi. The Manager was apologetic and seemed sincere and did not charge us for the reservation and gave us a complimentary hotel swag bag as a goodwill gesture. He stated they were short staffed because of COVID so I tried to be understanding of his dilemma leading to our substandard service. Since we had traveled from Maryland to dine here, it was a bit disappointing.

MP
MarangelyP
1 review
Dined on February 13, 2021
Overall2food3service1ambience3

Unorganized service, food was not served at the same time, drinks took too long, beer served without opening it and wrong cocktail served.

OT
OpenTable Diner
Caribbean
1 review
Dined on February 13, 2021
Overall3food4service2ambience5

Too crowded for so little staff, almost 1 hour to get served our food and waiter was not attentive to serve more drinks, almost 40 minutes to ask for an extra drink. Find it difficult to make eye contact with the waiter.

FAQs

THE LOBBY - Fairmont El San Juan Hotel offers takeout which you can order by calling the restaurant at (787) 791-1000.

THE LOBBY - Fairmont El San Juan Hotel is rated 4.3 stars by 48 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.