THE LOBBY - Fairmont El San Juan Hotel

Excellent service, food and ambiance

The sushi was excellent and the service fantastic - highly recommend!

Waitress spilled entire glass of cranberry juice on my WHITE shorts and then took 10 minutes to come back with napkins. Food was okay, nothing to write home about. Drinks are too expensive and not worth it. Tread lightly.

Didn’t get to experience dinner. We were waiting for somebody to take our order for 30 min and nobody came so we left. The band was wonderful though!!!

Excellent service

They has live music with an awesome band! Food was Great!

This was a very good bar. Service is great and there is a show at 7:30 few night a week. Sushi was really good

When I get there was no tables available at all, only one waitress and there was no food no menu and not even an option to eat something.
Was a disaster!! Only can get one cocktail after 40 minutes of waiting and right away they gave the check so no option to order something else… we were expecting more from that place

The live music stole my heart! The violinist and entire band was amazing. Drinks and sushi were good. Will definitely return

Very slow and mediocre food - very pricey

Doorman would not let me in, even though I had a reservation

Service was slow but food was good ☺️

Mother’s Day Tea
There was no salsa dancing as advertised. Waited 20 minutes for just water. The canapés were loaded beyond belief with salt. Scones were so dry you could choke on them. Always had to track down the server. It’s as if the staff even knew they were doing tea service. Staff never even asked how we were doing. Very disappointed.

Mothers Day

I was charged 35 dollars per person to book this. When I got there they had no idea what I was talking about and I had to pay in full for food and drink. I basically gave open table $70 FOR NOTHING

Great place!!!! Good sushi!!! The music was amazing!!!

Very good service from Marilyn, she is a keeper , good food , drinks are a little pricey

Great ambiance great music good Covid protocol but the service was not good because there were only two waitresses for the hole Chandelier area. We had to wait 30 minutes for our drinks. That aside

There was terrible service. First of all this is a sushi restaurant so the menu on open table is not correct. Second, it took them an hour to seat us at a table. Then still another hour to finally get our food. We constantly asked the waiters to help us and got nothing. They eventually gave us our food for free but we just felt so disrespected the whole time there.

Ambiente agradable, servicio espectacular. La comida un poco picante para mi gusto. Se cumplieron con las medidas de distanciamiento social.

This is not a restaurant. They only serve sushi, five options, and there are no tables. Bar and lounge seating only with a reservation. Only one bartender for entire area. Wait and service was so slow because of this.

We were on vacation in Puerto Rico and decided to go here for our last night. It wasn’t what we expected since we made reservations and there was no true bar, but it was so worth it. Great live music and the sushi was so good.

They are very understaffed. We waited 1.5 hours to get food. The first server we asked about being seated since we had reservations put her finger up and never came back to assist us. Would not recommend visiting until after the pandemic bc currently they are very understaffed and can not support guests. Very disappointing. Highly recommend avoiding.

They had no sushi rice left. So no sushi at a sushi restaurant Had a reservation and they never called to tell us.

Too Expensive!

We wanted to order two sushi rolls and the restaurant ran out of rice. We couldn't order anything else because they didn't have tuna either.

Checked in and was told a server will be taking care of me, after 20 minutes had to go and order my drink from the bar. Ask bartender twice for a server so I can order food, server walked by several times without asking if I wanted to order food. So never got to order food nor the bartender ever checked if I got to order food as I ask him I could pay for it at the bar and send it to the table.

Ordered a very expensive Negroni ($24.00) which was not made right as the bartender did not even have an orange peel to finish the cocktail properly. Not concerned about the price but if you are going to charge an obnoxious amount for a drink better be properly made. Can not believe there was not an orange in the building with over 4 restaurants on premises.

In a few words careless service compared to the other restaurants visited within the same hotel.

This place has great potential but was severely understaffed. Only 1 host/server and 1 chef. Took 1.5 hours for us to get our food and chef left plastic wrap in the imitation crab meat in our california roll. Of course, that roll was taken off our bill. The host/server tried her best. She needs help. The live music was an incredible touch to the place but I sincerely hope management considers getting rid of the live music to hire more servers instead if budgeting is an issue. Staffing needs to be prioritized over ambiance.

didn’t honor reservation. Made us wait an hour before taking our order, another to bring out our food. We ordered sushi but they ran out of rice (what sushi bar runs out of rice) so we barely had anything to eat after waiting that long.

Service was horrible. Waited 30 minutes to be acknowledged another 45 for food to find out they ran out of rice for the sushi. Reservations not needed

Service was bad. We waited like 30 minutes to order drinks. After ONE HOUR AND THIRTY MINUTES (1:30) of ordering our main course, two sushi rolls, we were told they were out of rice. You are telling me, you took our order, we waited one hour and a half, THEN you notice you were out of rice? Insane. Night ruined and went home hungry. Only redeeming thing was the cocktail.

Menu listed online doesn’t consistent with what the they actually serve. It’s only sushi

Excellent suchi and cocktails. Good music and quick service

Had to wait an hour for someone to take my order..

Excelente en todos los sentidos
Comida Buena
Música buena

We didn’t eat there but the music & service were excelent

A good place to have a date with your mom or your lover!

The sushi bar is by a corner bar of the El San Juan Hotel, past the main bar with the large Chandelier, therefore I almost missed it. My family and I loved the sushi, our dinner was perfect. The waiter was also very attentive and helpful in making recommendations. Just be mindful, that the sushi menu isn't very large, but enough variety. The El San Juan Hotel lobby is absolutely beautiful. I look forward to having dinner there again.

Terrible Date Night experience @ this upscale location. My poor review is linked to service. We waited almost an hour for our drinks and two hours to receive simply sushi. The Manager was apologetic and seemed sincere and did not charge us for the reservation and gave us a complimentary hotel swag bag as a goodwill gesture. He stated they were short staffed because of COVID so I tried to be understanding of his dilemma leading to our substandard service. Since we had traveled from Maryland to dine here, it was a bit disappointing.

Unorganized service, food was not served at the same time, drinks took too long, beer served without opening it and wrong cocktail served.

Too crowded for so little staff, almost 1 hour to get served our food and waiter was not attentive to serve more drinks, almost 40 minutes to ask for an extra drink. Find it difficult to make eye contact with the waiter.