THE LOBBY - Fairmont El San Juan Hotel

4.2
57 Reviews
$30 and under
Sushi
"see and be seen" in the epicenter of Puerto Rico iconic Nightlife destination THE LOBBY. SIP from Fairmont luxurious Classic Perfected Cocktails, DINE with Sushi and Asian tapas, and LISTEN the best LIVE music in Puerto Rico! THE PLACE TO BE. Table Reservations strongly recommended. Experiences available.

Chandelier Bar is iconic for it's Czechoslovakian crystal chandelier centerpiece, inviting guests to savor cocktails served beneath it's radiant aura. A gathering place to start and finish the night out on the town.

ALL GUESTS MUST PROVIDE VALID VACCINATION CARD/ OR NEGATIVE COVID TEST WITHIN 72 HOURS TO ENTER THE PROPERTY, PER PUERTO RICO EXECUTIVE ORDER LAW. THANK YOU!

Experiences

  • Miss World Puerto Rico 2021 Viewing Celebration

    $79.00 per personPrepaid

    Nov 11 - Dec 17, 2021

    This is a VIP Experience allowing entry to THE LOBBY. Doors open 7:00pm. Endless Cocktail from 7:00pm to 11:00pm. Price includes per person curated food stations highlighting the best of Fairmont El San Juan Hotel Restaurants. Celebrity performances, DJ, and featuring TROPICALIA Band. THE LOBBY at Fairmont El San Juan is #1 Viewing Party in Puerto Rico! EVENTS ARE 18 YEARS OF AGE+ REQUIRED, ID REQUIRED FOR ENTRY. ENTRY TO HOTEL NEGATIVE COVID TEST REQUIRED WITHIN 72 HOURS OR VACCINE CARD PROOF. Purchase is non-refundable, concert and dinner is rain or shine.
  • GA TICKET NYE (endless bars + concerts)

    $145.00 per personPrepaid

    Nov 24, 2021 - Jan 1, 2022

    This is a VIP GA (general admission) ticket that will provide entry to THE LOBBY and ESJ BeachClub with open bar thru 2am Beachclub and 4am Lobby. Celebrity concert performance by CHEAT CODES at our Beachclub and THE LOBBY featuring live band performances and exotic Cirque performances. El San Juan Hotel is the #1 NYE Party in Puerto Rico! VIP tables also available for dinner with additional purchase at $295 per guest (see opentable for details). We look forward to celebrating with you! LOBBY & POOL EVENTS ARE 18 YEARS OF AGE+ REQUIRED, ID REQUIRED FOR ENTRY. ENTRY TO HOTEL NEGATIVE COVID TEST REQUIRED WITHIN 72 HOURS OR VACCINE CARD PROOF. Purchase is non-refundable, concert and dinner is rain or shine.
  • NYE VIP TABLE inside CHICO CABARET!

    $1,500.00 per personPrepaid

    Nov 26, 2021 - Jan 1, 2022

    Celebrate NYE at CHICO CABARET! $1500 deposit per table, with minimum spend per table of $2500, seats up to 6 guests, 18+ years or older only permitted. Reservation includes bottle of theater bites menu, and 6 endless bar wristbands allowing entrance to Lobby and Pool concerts. We look forward to celebrating NYE 2022 with you this year! LOBBY & POOL EVENTS ARE 18 YEARS OF AGE+ REQUIRED, ID REQUIRED FOR ENTRY. ENTRY TO HOTEL NEGATIVE COVID TEST REQUIRED WITHIN 72 HOURS OR VACCINE CARD PROOF. Purchase is non-refundable, concert and dinner is rain or shine.
  • Afternoon Tea

    $45.00 per person

    Nov 28, 2021 - Jan 3, 2022

    Our iconic Seasonal Afternoon Tea featuring our LOT 35 teas! Take part in our exclusive luxury Fairmont Tea experience at our LOBBY, held throughout the Holidays. This year we welcome Teddy Bear donations which will be provided to our local hospital for the kids this Holiday season. Additional we will feature our Trees of Hope which will help raise funds for the local Puerto Rico - Make a Wish Foundation. Tea menus start at $45 per person and offer optional Champagne packages at $65 and $85 per person. We look forward to welcoming you this holiday season! ENTRY TO HOTEL NEGATIVE COVID TEST REQUIRED WITHIN 72 HOURS OR VACCINE CARD PROOF.
  • VIP TABLE!

    $1,500.00 per personPrepaid

    Nov 26 - Dec 17, 2021

    VIP table! $1500 per table, seats up to 6 guests, 18+ years or older only permitted. Table Reservation includes nine entry wrist bands to experience Chefs food stations and endless bars from 7pm to 11pm. Celebrity performances, and DJ's. THE LOBBY at Fairmont El San Juan is #1 Viewing Party in Puerto Rico! LOBBY & POOL EVENTS ARE 18 YEARS OF AGE+ REQUIRED, ID REQUIRED FOR ENTRY. ENTRY TO HOTEL NEGATIVE COVID TEST REQUIRED WITHIN 72 HOURS OR VACCINE CARD PROOF. Purchase is non-refundable, concert and dinner is rain or shine.
  • VIP CHAMPAGNE TABLE! Palmieri Tribute Party!

    $145.00 per personPrepaid

    Nov 26 - Dec 18, 2021

    THE LOBBY VIP TABLE! Table seats up to 4 guests, and includes a bottle of Veuve Clicquot Champagne. Enjoy a tribute of various musicians performing in tribute to American Grammy Award-winning pianist Eddie Palmieri. Bandleader, musician, and composer of Puerto Rican ancestry; and founder of the bands La Perfecta, La Perfecta II, and Harlem River Drive.
  • NYE Dinner at THE LOBBY!

    $295.00 per personPrepaid

    Nov 9, 2021 - Jan 1, 2022

    Celebrate NYE at THE LOBBY! $295 per adult. Reservation includes half bottle of Veuve Clicquot/ or one 750ml bottle per couple, Table Share Menu, and access to open bar in our Lobby and Pool NYE Events. LOBBY & POOL EVENTS ARE 18 YEARS OF AGE+ REQUIRED, ID REQUIRED FOR ENTRY. ENTRY TO HOTEL NEGATIVE COVID TEST REQUIRED WITHIN 72 HOURS OR VACCINE CARD PROOF. Purchase is non-refundable, concert and dinner is rain or shine.

Offers

  • Collect 500 bonus points

    Sun 12:00 PM - 2:00 PM, 2:15 PM - 10:00 PM, Mon - Fri 12:00 PM - 1:00 PM, 1:15 PM - 3:45 PM, 4:00 PM - 10:00 PM, Sat 12:00 PM - 2:00 PM, 2:15 PM - 10:00 PM

    Receive points for dining rewards, KAYAK hotel savings and more.

Safety precautions

Cleaning & Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
Screening
  • Sick staff prohibited in the workplace
What 57 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.0
food
4.1
service
4.5
ambience
3.9
value
Noise · Moderate
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OT
OpenTable Diner
New York Area
2 reviews
Dined 4 days ago
Overall5food3service5ambience5

The lobby is great very loud and energetic. Drinks are expensive $20 range but good for a night cap.

OT
OpenTable Diner
1 review
Dined on November 13, 2021
Overall5food4service5ambience5

Birthday celebration. Was pleased by the setting and the hospitality.

OT
OpenTable Diner
Caribbean
1 review
Dined on November 11, 2021
Overall1food1service1ambience1

No food being offered at the time reservation was made for. Apparently the sushi chef decided no more sushi was available since it was not that busy.

OT
OpenTable Diner
Caribbean
1 review
Dined on November 2, 2021
Overall1food1service1ambience1

I was a guest a the hotel, The reservation was made and i was able to make it, when i arrived they had closed down. No where stating that they where closed on monday ans tuesday. Wasted my
Time and had to eat some 7-eleven chips 👎

OT
vipOpenTable Diner
Caribbean
11 reviews
Dined on October 30, 2021
Overall5food3service5ambience4

Masquerade party in the Lobby at the Fairmont El San Juan hotel started out with a hitch when the hostess refused to seat us despite our reservation for a table at 7:15pm. Even though there were very few guests at the event at the time of arrival we were directed to the bar to order drinks and wait for our hostess to return and find us which she never did. I went to find her but was unsuccessful , until I found another hostess she had spoken to who refused to seat us once again, until I insisted. At that time she sat us at a table adjacent to bar despite many multitudes of empty tables! After our waiter, Jeovani Villafana arrived we informed him of unpleasurable experience to that point and he arranged to seat us at a more favorable table ultimately. From then on our experience became profoundly nicer. He took the initiative to improve our experience with his thoughtfulness, impeccable service and attentiveness. He is management level material without a doubt. I will now continue to frequent the lobby at Fairmont ESJ hotel when I am in town, thanks to him.
The dancers were amazing, the band was ok but not fantastic.
The singers were weak and brass section was mediocre.

k
krivera
1 review
Dined on October 23, 2021
Overall5food2service5ambience5

Excelente ambiente, música espectacular, buena bebida. La variedad en la comida es bien limitada.

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OT
OpenTable Diner
Caribbean
1 review
Dined on September 30, 2021
Overall5food5service5ambience5

it was the miss universe viewing gala and we had so much fun, amazing food

OT
OpenTable Diner
Caribbean
1 review
Dined on September 30, 2021
Overall5food5service5ambience5

Tremendo expectacular

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RC
RamonC
1 review
Dined on September 30, 2021
Overall4food4service4ambience5

No comments. No comments. No comments. No comments.

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i
vipigna101
Caribbean
5 reviews
Dined on September 10, 2021
Overall5food5service5ambience5

Excellent service, food and ambiance

SD
vipStephenD
New York Area
12 reviews
Dined on August 25, 2021
Overall5food5service5ambience5

The sushi was excellent and the service fantastic - highly recommend!

OT
OpenTable Diner
1 review
Dined on August 22, 2021
Overall2food5service1ambience3

Waitress spilled entire glass of cranberry juice on my WHITE shorts and then took 10 minutes to come back with napkins. Food was okay, nothing to write home about. Drinks are too expensive and not worth it. Tread lightly.

OT
vipOpenTable Diner
Raleigh
1 review
Dined on August 21, 2021
Overall1food1service1ambience3

Didn’t get to experience dinner. We were waiting for somebody to take our order for 30 min and nobody came so we left. The band was wonderful though!!!

MS
MartaS
Cancun
4 reviews
Dined on July 10, 2021
Overall5food5service5ambience5

Excellent service

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OT
OpenTable Diner
1 review
Dined on June 26, 2021
Overall5food5service5ambience5

They has live music with an awesome band! Food was Great!

RB
ReenaB
Philadelphia
7 reviews
Dined on June 20, 2021
Overall5food4service4ambience5

This was a very good bar. Service is great and there is a show at 7:30 few night a week. Sushi was really good

OT
OpenTable Diner
New York Area
2 reviews
Dined on June 10, 2021
Overall1food1service1ambience1

When I get there was no tables available at all, only one waitress and there was no food no menu and not even an option to eat something.
Was a disaster!! Only can get one cocktail after 40 minutes of waiting and right away they gave the check so no option to order something else… we were expecting more from that place

OT
vipOpenTable Diner
Atlanta
8 reviews
Dined on June 4, 2021
Overall5food5service5ambience5

The live music stole my heart! The violinist and entire band was amazing. Drinks and sushi were good. Will definitely return

JK
vipJenniferKauffman1026
Atlanta
3 reviews
Dined on May 22, 2021
Overall2food3service2ambience4

Very slow and mediocre food - very pricey

a
vipantonioc
Caribbean
74 reviews
Dined on May 14, 2021
Overall1food1service1ambience1

Doorman would not let me in, even though I had a reservation

OT
OpenTable Diner
Chicago
1 review
Dined on May 14, 2021
Overall4food4service3ambience4

Service was slow but food was good ☺️

OT
vipOpenTable Diner
New England
3 reviews
Dined on May 9, 2021
Overall1food1service1ambience3

Mother’s Day Tea
There was no salsa dancing as advertised. Waited 20 minutes for just water. The canapés were loaded beyond belief with salt. Scones were so dry you could choke on them. Always had to track down the server. It’s as if the staff even knew they were doing tea service. Staff never even asked how we were doing. Very disappointed.

OT
OpenTable Diner
New York Area
3 reviews
Dined on May 8, 2021
Overall5food5service5ambience5

Mothers Day

l
lorenf
Las Vegas
1 review
Dined on May 5, 2021
Overall1food1service1ambience1

I was charged 35 dollars per person to book this. When I got there they had no idea what I was talking about and I had to pay in full for food and drink. I basically gave open table $70 FOR NOTHING

JR
JeffreyR
Caribbean
1 review
Dined on May 5, 2021
Overall5food4service4ambience4

Great place!!!! Good sushi!!! The music was amazing!!!

LW
LilyW
Caribbean
1 review
Dined on May 2, 2021
Overall5food5service5ambience5

Very good service from Marilyn, she is a keeper , good food , drinks are a little pricey

OT
vipOpenTable Diner
Caribbean
1 review
Dined on May 1, 2021
Overall5food4service3ambience5

Great ambiance great music good Covid protocol but the service was not good because there were only two waitresses for the hole Chandelier area. We had to wait 30 minutes for our drinks. That aside

OT
OpenTable Diner
Caribbean
1 review
Dined on May 1, 2021
Overall1food3service1ambience1

There was terrible service. First of all this is a sushi restaurant so the menu on open table is not correct. Second, it took them an hour to seat us at a table. Then still another hour to finally get our food. We constantly asked the waiters to help us and got nothing. They eventually gave us our food for free but we just felt so disrespected the whole time there.

LA
LisaA
Caribbean
2 reviews
Dined on May 1, 2021
Overall5food3service5ambience5

Ambiente agradable, servicio espectacular. La comida un poco picante para mi gusto. Se cumplieron con las medidas de distanciamiento social.

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OT
vipOpenTable Diner
Tampa
14 reviews
Dined on April 24, 2021
Overall2food2service1ambience2

This is not a restaurant. They only serve sushi, five options, and there are no tables. Bar and lounge seating only with a reservation. Only one bartender for entire area. Wait and service was so slow because of this.

KC
KelseyC
Kansas City
5 reviews
Dined on April 24, 2021
Overall5food5service5ambience5

We were on vacation in Puerto Rico and decided to go here for our last night. It wasn’t what we expected since we made reservations and there was no true bar, but it was so worth it. Great live music and the sushi was so good.

N
Neka
Memphis/West TN
2 reviews
Dined on April 17, 2021
Overall1food4service1ambience4

They are very understaffed. We waited 1.5 hours to get food. The first server we asked about being seated since we had reservations put her finger up and never came back to assist us. Would not recommend visiting until after the pandemic bc currently they are very understaffed and can not support guests. Very disappointing. Highly recommend avoiding.

OT
vipOpenTable Diner
Hawaii
5 reviews
Dined on April 10, 2021
Overall1food1service3ambience5

They had no sushi rice left. So no sushi at a sushi restaurant Had a reservation and they never called to tell us.

OT
OpenTable Diner
Caribbean
1 review
Dined on April 10, 2021
Overall1food2service1ambience3

Too Expensive!

We wanted to order two sushi rolls and the restaurant ran out of rice. We couldn't order anything else because they didn't have tuna either.

OT
OpenTable Diner
Washington DC
1 review
Dined on April 4, 2021
Overall1food1service1ambience4

Checked in and was told a server will be taking care of me, after 20 minutes had to go and order my drink from the bar. Ask bartender twice for a server so I can order food, server walked by several times without asking if I wanted to order food. So never got to order food nor the bartender ever checked if I got to order food as I ask him I could pay for it at the bar and send it to the table.

Ordered a very expensive Negroni ($24.00) which was not made right as the bartender did not even have an orange peel to finish the cocktail properly. Not concerned about the price but if you are going to charge an obnoxious amount for a drink better be properly made. Can not believe there was not an orange in the building with over 4 restaurants on premises.

In a few words careless service compared to the other restaurants visited within the same hotel.

OT
OpenTable Diner
New York Area
1 review
Dined on April 4, 2021
Overall1food3service1ambience4

This place has great potential but was severely understaffed. Only 1 host/server and 1 chef. Took 1.5 hours for us to get our food and chef left plastic wrap in the imitation crab meat in our california roll. Of course, that roll was taken off our bill. The host/server tried her best. She needs help. The live music was an incredible touch to the place but I sincerely hope management considers getting rid of the live music to hire more servers instead if budgeting is an issue. Staffing needs to be prioritized over ambiance.

OT
OpenTable Diner
Los Angeles
1 review
Dined on April 3, 2021
Overall1food1service1ambience3

didn’t honor reservation. Made us wait an hour before taking our order, another to bring out our food. We ordered sushi but they ran out of rice (what sushi bar runs out of rice) so we barely had anything to eat after waiting that long.

OT
OpenTable Diner
New York Area
2 reviews
Dined on April 3, 2021
Overall1food3service1ambience3

Service was horrible. Waited 30 minutes to be acknowledged another 45 for food to find out they ran out of rice for the sushi. Reservations not needed

OT
OpenTable Diner
Caribbean
1 review
Dined on April 3, 2021
Overall1food1service1ambience2

Service was bad. We waited like 30 minutes to order drinks. After ONE HOUR AND THIRTY MINUTES (1:30) of ordering our main course, two sushi rolls, we were told they were out of rice. You are telling me, you took our order, we waited one hour and a half, THEN you notice you were out of rice? Insane. Night ruined and went home hungry. Only redeeming thing was the cocktail.

OT
OpenTable Diner
New York Area
2 reviews
Dined on April 2, 2021
Overall1food1service1ambience1

Menu listed online doesn’t consistent with what the they actually serve. It’s only sushi

FAQs

THE LOBBY - Fairmont El San Juan Hotel offers takeout which you can order by calling the restaurant at (787) 791-1000.

THE LOBBY - Fairmont El San Juan Hotel is rated 4.2 stars by 57 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.