The Lobby at Ace Hotel Chicago

4.2
353 Reviews
$31 to $50
American

Top Tags:

Casual
A place to plug in, a space to unplug.

The Lobby at Ace Hotel Chicago is a spacious, airy gathering place — welcoming guests and neighbors with free wifi, full bar, dinner every night and brunch on the weekends. Perfect for meet-ups and lounges, with cocktails, craft beers, natural wines and seasonal fare.

The Lobby has indoor and outdoor patio seating available along with take-away and delivery service.
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Private Dining

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What 353 people are saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.2based on recent ratings
4.1
food
4.1
service
4.1
ambience
3.9
value
Noise · Moderate
56% of people would recommend it to a friend
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vipAnna
Chicago
2 reviews
Dined on June 4, 2021
Overall1food3service1ambience3

Our "waitress" (older short hair) never once waited on us. We got waters from a bus boy right away, got one drink then waited an hour to be able to order our food. She went to tables around us but never to us. Never refilled our water in the 98 degree weather. We just wanted to leave and never return. The only reason we even got our food was because we asked another person, he may have been another bus boy. She never even asked how the one drink we had was or how the burger was. She took the plate without asking if we wanted a box, I only had half because I wanted to just get out of there. Was planning on eating the rest later but not a single word from her as she ripped it off the table. She is awful, we'll never be back.

OT
vipOpenTable Diner
Chicago
1 review
Dined on May 23, 2021
Overall2food2service4ambience4

The food wasn’t great.

MK
vipMelissaK
New York Area
1 review
Dined on May 22, 2021
Overall3food3service1ambience4

Everything should be great but it's a below average experience. I've gone twice and the female waitress in particular is ornery, rude and abrupt. It's the first time in many years I've given a low tip. The food is average. I asked her what kind of vodka they had and she said "Titos." and then stared at me without saying anything else as I waited for the rest of the list. So I said, "that's it?". Her: "Yeah." OK. So the Ace hotel only carries one vodka, Titos??? She's so rude and she's always rude. I didn't even finish my drink.

EE
EileenE
1 review
Dined on May 22, 2021
Overall5food5service5ambience5

It’s a small lunch menu but everything was delicious and the ambience was great.

j
jls84
Chicago
7 reviews
Dined on May 14, 2021
Overall3food3service3ambience2

It was ok. The patio is cute but think they need more heating lamps.

OT
OpenTable Diner
Chicago
2 reviews
Dined on May 1, 2021
Overall5food4service5ambience5

Great, relaxing ambiance. I was able to sit outside and it was very calm. The drinks were good and the service was great.

S
Samantha
Chicago
2 reviews
Dined on April 30, 2021
Overall1food1service1ambience1

They allowed me to make a reservation but it was closed which is misleading

MD
vipMikeDitka
Chicago
4 reviews
Dined on April 24, 2021
Overall1food1service1ambience1

Service was aggressively inattentive. Manager was yelling at servers to enforce social distancing, which he did not do himself and did not matter because so few people were there.

LK
vipLexiK13
Phoenix
8 reviews
Dined on April 16, 2021
Overall2food2service1ambience2

The setup here is not well thought out. More of a bar than a restaurant doesn’t even have a formal host stand. Everyone was standing around not sure where to go to be seated. Service by our waiter was terrible. Barely uttered two words the entire night and seemed EXTREMELY rushed. Also seemed crabby. Food was alright. Burger was cooked well but the bun had a bad cakey texture. Pizza dough was good but the cheese threw it way off

OT
OpenTable Diner
Chicago
7 reviews
Dined on April 16, 2021
Overall3food3service2ambience2

Walking in the ambience was unimpressed! I’ve walked by the Ace hotel many times and was excited to eat there! The food was bar food & nothing special! The waiter was so lacking in personality.

J
vipJyoti
Chicago
4 reviews
Dined on April 10, 2021
Overall2food3service4ambience1

The drinks were $14, but they were very low ABV & small cups with lots of ice. The ambiance felt like a little bit nicer cafeteria. I did not have any food, but I wouldn't go back.

MM
vipMeredithM
Chicago
20 reviews
Dined on April 6, 2021
Overall3food3service5ambience2

Service was outstanding, we had a great waitress with perfect suggestions. Drinks were spot on! The outdoor patio is lacking ambiance, didn’t even feel setup nicely, just thrown together. The fire pits weren’t on like they usually are, and a couple had a dog that was barking the entire time. Very distracting.

OT
OpenTable Diner
Chicago
3 reviews
Dined on March 19, 2021
Overall5food5service5ambience5

We were the only group. All the other customers appeared to be on dates, so I’d say it’s great for dates. Our server was excellent, the drinks and the food was expensive for the quality and quantity but both were tasty.

SC
vipSamanthaC
Chicago
1 review
Dined on March 9, 2021
Overall1food2service2ambience1

No host, place was extremely empty, it almost looked closed. Only 1 bartender working. Paper menus, didn’t get food but menu listed grilled cheese, Caesar salad, tomato soup (seemed very basic). My $15 glass of wine tasted like cheap $5 wine, no flavor. Sat outside and the fire pits were nice, but no follow up service. Won’t be back.

OT
OpenTable Diner
Chicago
2 reviews
Dined on March 5, 2021
Overall5food5service5ambience5

The host was very welcoming and friendly. Our server, Joy was very knowledgeable and attentive. The manager, Jorge even stopped by our table to check-in on us and the food and cocktails were to die for. I’ll definitely be back!

OT
vipOpenTable Diner
Detroit
1 review
Dined on February 27, 2021
Overall1food1service1ambience1

Really terrible service. Couldn’t even try the food because our waiter never came back to our table to take our order.

G
vipGood
Chicago
10 reviews
Dined on February 25, 2021
Overall5food5service5ambience5

Quick 21st birthday drink!!!

OT
vipOpenTable Diner
Chicago
1 review
Dined on February 20, 2021
Overall3food4service3ambience3

We were overcharged once on our bill because the waiter messed up our drink order and brought over a drink that we didn’t order and charged us for it. We were also double charged for fries.

A
vipAlyssa
Chicago
37 reviews
Dined on February 13, 2021
Overall4food4service4ambience4

Perfect for a hotel bar to go for a quick bite and/ or drinks! Chic, fun vibe!

SR
SelenaR
1 review
Dined on October 16, 2020
Overall5food5service5ambience5

Everything was very delicious and overall great experience

OT
OpenTable Diner
1 review
Dined on October 14, 2020
Overall5food5service5ambience5

Amazing. The Manager Jorge was actually our server because they were short stuffed this evening. He suggested the best food and wines. Great experience

OT
OpenTable Diner
Chicago
1 review
Dined on October 10, 2020
Overall5food4service5ambience4

Had a great time. Our server was Joy and she was amazing! The outdoor space was nice. Spread out. Fire pits. Good vibes.

KB
vipKellyB
New York Area
4 reviews
Dined on October 9, 2020
Overall5food5service5ambience5

When we got there our table wasn't ready we had to wait about 20 min on the sidewalk but the staff was so sweet. They gave us prosecco and as soon as we sat down they brought us a complimentary appetizer that was amazing and then surprised us with a complimentary Key lime tart that was outstanding!

OT
vipOpenTable Diner
Chicago
209 reviews
Dined on October 9, 2020
Overall4food4service4ambience4

Bummer it closed. Small but varied menu well-executed.

ST
StephanieT
1 review
Dined on October 3, 2020
Overall3food4service3ambience4

Made a reservation for 4 for outdoor seating. When we all arrived, we were told they had nothing available outside (even though we had our OpenTable reservation). We were told we could sit inside, but refused. We agreed to wait for a table to open up and were luckily seated 15 min later. Once we were seated the food and service were fine, but it was really disappointing to reserve an outdoor table and arrive to be asked to sit inside during a pandemic. This was a first time attempting to dine "out" with friends and I hesitate to reserve here again.

LL
LuLu4u
Chicago
4 reviews
Dined on September 27, 2020
Overall2food1service3ambience4

I ordered the burger, it wasn't seasoned and the fries were hard!! I did not want to bother with sending food back as there was a time limit on the table. But the ambiance was nice and service was good.

OT
vipOpenTable Diner
Chicago
7 reviews
Dined on September 27, 2020
Overall3food4service3ambience4

We’ve always liked City Mouse, but this time the waiter asked my date to put her mask back on while he took the order. She’s Chinese. This is ok. What is NOT ok is that he did not ask me to do it. Nor did he ask others around us (mostly caucasians). I am Asian also but “brown”. This was very insensitive, and why enforce the rules on one and not others around you.

JP
vipJP1001
Chicago
27 reviews
Dined on September 27, 2020
Overall3food3service3ambience4

While I loved their outdoor dining space, I was disappointed by both the service level and the food. Food was somewhat mediocre, thus, price felt overpriced.

OT
OpenTable Diner
Chicago
4 reviews
Dined on September 27, 2020
Overall5food5service4ambience5

Such a nice place to have a brunch w friends

E
vipErik
San Francisco
1 review
Dined on September 26, 2020
Overall2food2service2ambience4

Food lacked depth of flavor - especially with ingredients that typically has depth. Server seems impatient.

TS
vipTerriS
Chicago
38 reviews
Dined on September 25, 2020
Overall3food3service3ambience2

I’m in my 60’s and this seemed like a restaurant for people younger than me. Didn’t like wine selection but the rigatoni was some of the best I’ve ever had.

OT
vipOpenTable Diner
Chicago
2 reviews
Dined on September 18, 2020
Overall3food5service2ambience5

Had reservations and they seated us 20 minutes after our reservation time. Service was awful but the ambiance and vibes were good. Drinks were yummy but wouldn’t recommend if you’re on a tight time schedule.

OT
vipOpenTable Diner
Chicago
4 reviews
Dined on September 18, 2020
Overall5food5service5ambience5

Food and Drinks were great, along with excellent service. Also they have a great outdoor seating area with an awesome fire pit.

OT
OpenTable Diner
1 review
Dined on September 18, 2020
Overall3food4service1ambience3

Their food quality is decent! Service 0! Once we got there we were told that we would have to leave within 60 to 90 minutes! This should have been disclosed upon my confirmation. I even had called them to confirm my reservation and they said nothing About that.

OT
vipOpenTable Diner
Chicago
1 review
Dined on September 18, 2020
Overall2food1service2ambience1

Our server was inattentive and absent. I understand that it’s COVID but I think it’s still appropriate to check in on how your guests are doing, especially refilling their water. Wings and burger was good but the seared chicken was honestly awful; it had the texture of fish which is extremely unsettling. Was the chicken sous vided for too long? I did not spend $24 for an entree I could’ve made better at home. Drinks were good tho

JP
vipJohnP
Chicago
6 reviews
Dined on September 18, 2020
Overall3food3service3ambience2

Below average — wanted to try something new in Fulton Market. Feels like a WeWork food court. There are many better options.

EP
EileenP
Los Angeles
1 review
Dined on September 13, 2020
Overall5food5service5ambience5

The fire pits will help as it starts to get colder and people want to eat outside.

OT
OpenTable Diner
Charlotte
1 review
Dined on September 12, 2020
Overall4food4service4ambience5

Great patio area. Prices are about right for the area. Smaller menu but the dishes they cook are done well.

AY
vipAYJ35
Chicago
9 reviews
Dined on September 6, 2020
Overall4food4service3ambience4

Perfect place to have brunch if you want to be away and not be around too many people.

RB
ReemB
New York Area
5 reviews
Dined on September 5, 2020
Overall3food1service4ambience3

The menu is very small due to Covid. The ambiance is overhyped on IG

FAQs

You can order delivery directly from The Lobby at Ace Hotel Chicago using the Order Online button.

The Lobby at Ace Hotel Chicago is rated 4.2 stars by 353 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable. Due to local restrictions, this restaurant may not be accepting reservations at the moment.