The Keg Steakhouse + Bar - Richmond South
Always excellent service. Brycen Jacobi is an excellent manager and runs the restaurant well.
Our server Chastas was very friendly and effecient. Thanks
The food was terrible. I order the same thing every time, prime rib steak and lobster. The steak was over done, tasted old, the onions tasted stale. Opted this time for a half lobster, about a cup of water poured out of the lobster when I cracked it. This shouldn’t happen. By far, worst food I’ve had to date from The Keg. Would not go to this location.
Great birthday dinner !
Good meal as usual
Server was great wine and food was perfect thank you so much.
We were celebrating son's graduation and it was a perfect evening. Food and service was excellent.
The place looks dated and would very much benefit from a full renovation.
The steak, lobster tails, king crab legs were good but not excellent.
Wish there was a non alcoholic cocktail menu in addition to the wine list menu.
The server will tell you what they have but it’s hard to remember any of them.
Obviously it’s a business strategy to have the wines moving more than the non alcoholic stuff.
Ordered the Billy miner pie, a great finisher to a somewhat satisfying dinner.
Great service, although we were stuck in a dark corner of the restaurant.
As always excellent service excellent food!
Food was good. Server was a little scarce. They had problems with their printer and our order was overlooked. It took over 2 hours to get our meal. Thankfully this doesn’t happen often. We have eaten there many times and will continue to.
Got a complimentary mud pie for my birthday
My partner and I booked dinner reservations for our 1 year anniversary. We were so looking forward to it! The first thing we noticed, when we sat down, was how loud the music was - not sure if it was due to where our table was located. The server did request it be turned down. The server was young and kept calling my partner 'man'...seemed unprofessional and inappropriate. Our salt mill didn't work and my partner had to return his steak for further cooking (he ordered well-done, but it was rare). I was overall disappointed by the experience. I've had better service and quality of food at other locations.
Our waiter was great. He was professional and personable. We were a chatty group bit server was patient.
It was my birthday and there was nothing extraordinary done like the Keg used to. The kids used to get a plate of veges prior to their meals, etc. The kids meals came after the adults' and the server seemed scattered. Food was good but service and quality that we remember Keg to be was disappointing.
Keg’s was always one of our usual dining choices but we had to say bye. Food were not as good quality as before and we could had better food with the same price.
Meat was over cooked had to wait a long time by the time it back my partner was already done eating. The lobster tails were over cooked and the place wasn’t even busy. Waiter forgot our request for the 3 cheese even with a reminder we just thought forget about it. Empty plate appetizer wasn’t cleared when the waiter came by to ask us how everything was going
Greg, our waiter was fantastic! Great, consistent food & nice ambiance.
All of our meals were good . Our twice baked potato was delicious . Our server was friendly
It would be nice if the request for the birthday desert was seen by the server. Didn't think it was his fault.
Both my wife and I got sick upon returning from dinner. This is not acceptable for a chain that charges upwards of 85 dollars for a meal. On top of this, the server refused to serve alcohol to a married couple (legal age to get married in BC is 19) with a photo of ID for my wife and my actual ID. Regardless of the formalities, this is simply unacceptable. The server then got very personal in defence of not serving alcohol that she was a single mother, this seems over the top and guilt tripping a paying client is a crude tactic. The server also missed charging for a soft drink, and though I reported it, it shows a lack of interest and focus given to our service. On top of this as mentioned, both my wife and I left and were sick. Going to the Keg felt like a mistake and it certainly seems to lack any backing for increased prices over other chains such as Cactus Club or Earls.
We had a lovely Mother’s Day Dinner!
There was 5 of us, each ordering something deferent and everything was cooked to perfection.
Greg was our server. We felt very fortunate. What a fabulous server!
Could not have had a better experience!
Great staff & excellent food, as usual a really nice experience
Took my wife there for mother’s days, and we had both a enjoyable evening and a wonderful meal. We have no complaints and will return.
The Keg is our go to steak place in Richmond. Always great food and service.
Ed and Steph
It was my friend’s birthday and we were expecting a nice happy dinner at the keg. However, after we ordered the food and wanted to decide what wine we gonna drink, the server at our table gave us tasting serve and basically stopped paying any attention to us. My friend tried to call her over three times and I tried one time. That server somehow only served the other table with a larger group and seemed like didn’t gave a sh*t to our table anymore. I got fed up with it and spoke to the manager to switch tables. The service at table which we got later was so much better than the first one.
Before I never had any services at the Keg as poor as this. The first server seems quite judging. And it was such a interruption to our mood on her birthday dinner. I hope you improve this situation and have a real the Keg standard service.
Overall excellent but prices are high for 10oz steak thats half fat...
We sat in the lounge and our server was fantastic! She was super knowledgeable and nice. I have food allergies and I was confident I was on good hands. The food was fast and delicious:) We will be back!
We went for a quick Friday night dinner. Service was slow. Food was OK. The garlic aioli with fries was awesome!
See Google review under "Rachel Jessie" for details.
Amazing experience... Robert was a great server
Food was good, service was excellent, but found the music to loud.
Great food, excellent parking, good service, a great menu.
Perfect as always. Highly recommended
The food was great as always ...( my steak was done perfect). ..The service was a bit slow..... but that's fine as we were having a business dinner/ meeting......
All in all it was a great experience once again!!!!
We are glad that we used the online reservation tool. It made it very easy to get in at a time we wanted. Great move on the Keg’s part.
For the price we paid I dont belive the food was worth it.