First time at this location, husband’s birthday, we had about one hour before having to pick up our son so the waiter was amazing at getting our drinks and appetizer and food to us in time for us to actually have a wonderful meal and romantic dinner by the fire place!
At first I was a bit disappointed in the ambiance as I am used to Yaletown experiences but when I requested a better seating I was allowed to walk around and find a desirable seat by the fire place and the evening turned out wonderful!

For a Tuesday night the place was very busy. We appreciated knowing that everyone in the restaurant was vaccinated. We enjoyed our meals and our server Spencer was really helpful and accommodating. He was terrific!

Great service by Annabelle on the patio!

We were there for my GF Birthday dinner. My steak was over cooked and the waiter absent throughout the meal.

Had to order drinks from another waiter. He never did anything about my overdone steak as he only asked how my GF’s dinner was and then ran away again.

The worst part was he did not even offer to buy her a dessert for her birthday.

We come to your restaurant about 1-2 times per months for decades now. I worked as a cook at different Kegs for 10 years and this was one of the worst service we had from a waiter.

The caliber of your wait staff has definitely declined will since Swiss Chalet purchased the Keg.

We will be back because we love the food, the service is getting really poor for the prices at the Keg.

Very nice staff, always making sure the food and drinks were good for us and food tasted amazing

The service here was exceptional. Our server’s timing was fantastic, the ambiance is absolutely lovely and the food as always was delicious. Would highly recommend!

Arrived on time but had to wait 20 minutes to be seated - receptionist forgot to “log us in”! Then given a lousy table by kitchen door entrance so noisy throughout dinner - every 30 seconds waiter shouting out “corner”
Disappointed as I’m a regular Keg visitor

I’ll be back again . The service is excellent. I enjoy it.

The food was as always - very good - and lots of it!

3rd time in a row, I've asked for medium well and there was blood all over, did not enjoy!

Our server was Wesley and he was very attentive, professional and accommodating! Our food was delicious and all 3 steaks were cooked to perfection! Well done Keg!

Very good steak and seafood dishes. Our server, Monica, was very attentive and cheerful.

Great food . Good choices friendly staff. Efficient

My son had a great time for his 11th birthday. The staff was curtious and handled his special day very well.

Very organized with super friendly and helpful staff. Nice touch with a personalized card on the table to wish us a happy anniversary with a complimentary dessert. The steak and lobster were mouth watering. Great experience.

We had a great time, and enjoyed the amazing prime rib and ice cream cake. Love the service too!

We 3 had good seating, well spaced, comfy & quiet.
Happy hour was really good, followed by perfectly cooked dinners,
A special occasion (dessert) was remembered from the booking
and much appreciated.
It was a lovely evening, unhurried, well looked after.
We will definately come again.

Reserved table was not ready.
Three asks for tap water to drink
Longer than average wait for food
Long gap between starter and entre
Long gap between when first meals were tabled and last meals were tables
When the final plate was delivered it was returned to kitchen, replateted and then served again. (I’d have enjoyed and paid for the lobster tail that was mistakenly sent out. It looked quite good but was disappointed that it wasn’t even an option and the plate was removed before I knew what was happening.)
Fortunately the quality was good and management covered the incorrect order with a credit on billing.
Any single one if the above would not be of concern but in combination it makes for a poor experience.

Great dinner as always. Service outstanding and always nice to have a complimentary dessert for our anniversary dinner

Made my day! Thank you for the birthday card and cake!

Dale was an exceptional server. Positive and helpful attitude!

Our server was amazing and the food was great and quick. Our son got complimentary snacks while we waited for our food. Great service

Thanks for owning the little mishap with a meal. Very impressed on how it was dealt with by server and Manager, quickly and efficiently.

Appreciate the kind gesture in comping deserts also.

Please consider music change to something that doesn't contain a bass beat. It takes away from conversation and frankly intruded on meal conversations.

We will be back as always and hope you.and your staff continued success!

Kind Regards, Carlos

The staff were tiered and the Stake was ordinary
The appetizer was great!

It was a very nice meal. The service was very good.

Exceptionally good waitress tonight which makes dining so much more enjoyable. The quality of the food tonight was also great. We really enjoyed our dinner.

Hostess at front door at 8pm incompetent Ignored the fact maskless youth ( 20 something running around 4 of them) SEemed unimpressed with her job and guests. Ignored request from woman to provide a chair for elderly mother. I stepped in and ask youth to give her chair to elderly woman. I felt I working there. Actually probably wont go back after my experience at front door Abysmal not KEG brand A customer for 40 yrs. Please explain why upstairs lobby has stacked chair I know it covid precautions but really looked like the Keg was in process of moving. Waiter fantastic food mediocrity

We got a really bad table. The caesar salad was not the usual quality. The ribs are usually a 5 star but only rate 3 stars this time. No halibat, which is what I like to order, it was replaced with cod which is a cheaper fish that I do not eat. Over all the quality seems to have gone down. I would usually recommend the Keg but not from this experience, we have been going to the Keg for 45 yrs & will go back & try it one more time & hope it will go back to the 5 star rating we have always enjoyed.

From the moment we arrived until we departed our experience was absolutely top-notch.

The service was great. Christine, was always there to serve my every need. She was fast and efficient even though it was super busy. Definitely would go again and recommend.

The server started our strong and positive but was obviously busy and didn’t come by often even tho she spent a lot of time with the table across from us. After one hour our water glasses didn’t get refilled. My husband’s steak was undercooked and they took it back and remade it but we finished our meals before his came back out. They comp’ed it which was good but ruined the meal. On top of that the chef came out to check on us but the waitress never came back to ensure everything else was OK. For a steakhouse you expect perfect steaks. Too bad.

We’ve been to this Keg a few times and thoroughly enjoyed it. The last time was December 2019, so we were looking forward to this visit. We were seated and had to waive someone down to take our drink order. It took about 30 minutes before we had a drink on the table. We had to waive down someone to take our food order (it wasn’t the server who introduced himself to us) and we got food and drinks delivered by runners. We hadn’t even cut into the food to take a bite when our “server” magically appeared and asked how everything was…um, we hope for the best…food was good, as The Keg usually is. Ordered an after dinner drink and it too came from floor manager. Maybe our servers first night? Not sure, but I’d give him a fail in Keg service. He didn’t seem to stick around to ask any questions or answer anything we asked. He was with us and then gone before we could do anything. Disappointing service from the Keg.

Great service. Good food

Love the Keg as it is consistently great food and good service

We had an incredible dinner. Great service. Everything was delicious! Can't wait to go back!

We were celebrating our anniversary and our waitress made it extra special by surprising us with a glass of champagne.
As always the food was delicious and the ambience great.

Great food and good value. We celebrated our anniversary and they gave us a complimentary champaign and desert on top of a great meal.

Never had a bad meal but yesterday’s service could have been better. Jeremy our waiter needs more training; don’t think he kept in touch with kitchen; Manager was wonderful in that he compensated for the 45-minute from ordering to dinner.

Music was too loud, competing w/fountain below
Food was adequate, not special

Surprised at the moderate amount of the bill. Food was excellent, service (waiter was Spencer) was just right.