The Keg Steakhouse + Bar - Banff Downtown
Service was absolutely horrible! Luckily we had a gift card!
The restaurant experience was exceptional. Our waiter was amazing.
Always enjoy the Keg and this location was no exception. The service was friendly, food was incredible, and the price is always fair.
Was a little disappointed. Service was awesome but forgot our appetizer and my steak was suppose to be medium rare and half was extremely rare. Also my husband's chicken was very over cooked where it was chewy.
Food is good, but their service was suck!
Our server, Jason, was friendly. Enjoyed our meal!
Really excellent service. Good ambience for what we wanted. Steak and burger were very good and option to share remarkable mushroom starter.
This restaurant needs a serious Reno. Food was ok, but pricey. Waiter was good
We had made reservations specifically stating mine and my partners engagement this very weekend. They reserved us a table that sat for 4 (when there were other more intimate/cozy tables in the restaurant) across from a large noisy table. We moved twice to only end up with a server who didn’t seem to know or be thrilled about this special occasion, even when this server found out, they did not change their attitude and went on being short with us and did not go above and beyond to make our experience more enjoyable. I let the manager know and all he could offer was to speak to the server when his shift was over and offer us drinks when all we wanted to do was leave because of how uncomfortable we felt. Will very most likely will not be back.
The Restaurant is nice, old building but nice! The food was very good, service also good!
Great food and nice restaurant, service was pretty weak tho...
The worst steaks I ever had. There were no consistency on their steaks. We ordered three prime ribs and it seemed they were boiled rather than char grilled or pan cooked, which made the steak with no juice at all. I never had this kind of texture of steaks. Also one other steak we ordered was way to overcooked and salty. (We ordered medium-well) Very disappointed which ruined my good vibes of my trip to Banff.
All good! No complaints! Food superb! Waiter was nice!
Fast and friendly service, the food was delicious. Nice family celebration dinner!
This restaurant was recommended by a friend. It was a little underwhelming to say the least. The food was good and the service was good but the ambiance and decor were a little lacking. I was thinking it was more like a nicer steakhouse based on pricing but it wasn’t. Very noisy. Lots of kids. Not the nice quiet restaurant I was thinking. Overall a good restaurant.
Basically good food
The ambiance was somewhat noisy, an service rather slow, however, at the foundation are the good steaks
Rapport qualité/prix intéressant pour un steakhouse. Très bon rosbif.
Our favorite dining experience in Banff! Menu was full of choices, we preferred our filet not wrapped in bacon and that was easily accommodated. Lobster tails were delicious with a candle heated butter dish for dipping. Lots of wine selections and great caramel cheesecake! Loved, loved, loved! A bit on the expensive side but you get what you pay for! Highly recommend!
Great food, great service! We also ate at the Keg Steakhouse in Winnipeg which is why it was so easy for us to make the decision to eat at the one in Banff.
The waiter was awesome. The food however was less than impressive. It was cold. The Cajun shrimp tasted like shrimp in a poorly made spaghetti sauce. I was really disappointed in our meal.
Very expensive for the quality. My daughter and I each ordered a NY steak with vegetables. The steaks had a lot of connective tissue running through the centres and the veggies were almost raw.
Things seemed like they were not quite ready for us. There were 6 people in our party and the meals came out 2 by 2 with substantial time between. Food was good. Just not one of the better Kegs. No one came by to see how the food was. We will go to the other Keg next time.
The Cesar was too spicy aks to fix it
Next one was the same and I was charge for the 2
Scallops was to cook there where so hard
Same for lobster
I was sick all night
Consistent steak. You know what you get. I have never seen a restaurant more in need of a reno and redecorate. It is hideous. Only in Banff can you get away with that.
Everything was done to perfection. We always go here for our anniversary. Open table allows us to book and not be disappointed. Our last visit was outstanding as usual!!!
Banff Keg (location in town site, not hotel location) was amazing. It was our anniversary and the staff made it very memorable and special. Thanks so much for the great evening...
Food and service was consistent to other kegs, however the rest of the restaurant experience was mediocre. There were slits in the booth seats, which were covered up with packing tape, the restaurant decor was incredibly outdated, and the personal music playlist was distracting - gospel music and "gangsta's paradise"
Our waiter looked board and not happy to be serving us and never offered refills on drinks. Our steaks were raw in the middle and black on the outside. We had to send 4/5 of our meals back to be cooked to at least a medium rare. All we were given was a “yeah, sorry about that”. Not even a dessert or discount for so many steaks being so raw. No manager came over to apologize for the meals. Over all this is our second time dinning at The Keg Downtown Banff and we won’t be back. Our first time was similar to this and we thought since we love our home Keg that we’d give this one another go. Big Mistake.
Steaks cooked to perfection as usual!
The food was not up to the Keg standard that I am used to and the service was worse.
The Keg is always consistent in service and quality but our visit in Banff was lacking, at best. The servers knowledge of the menu and drinks was very limited and just overall service was slow. The food was ok and came quickly but drinks took forever and our server didn’t seem to have any interest in being there.
Prime ribs was not as experted
The 14 oz was hard and not tender at all
Too expansive for what you get
Not lactose-free friendly but I managed with the baked chicken meal.
Too many reasons poor. Only reason 1 star because manager took 40% off as apology. Don't go there.
Get together with family
I usually get either the prime rib or steak but I thought I would give the ribs a try.
The ribs were ok but could quite easily be better
Tasty - fabulous wine selection
An overall it was a very pleasant experience . We will return in the future.
We come here every year for our anniversary!! Wouldn’t change it!!
We visit The Keg restaurants often; the food at this one was mediocre. I got the blue crusted filet mignon; the crust was definitely more crust than filet. I could not taste the blue cheese at all. The filet was was pretty flavourless as well. I got the caesar salad with it and that was the best part of the meal. My husband also got the filet mignon (no blue cheese crust) but also said the meat was rather flavourless. He enjoyed the fully loaded baked potato. He got a caesar salad to start his meal and the lettuce was bad. Our server was nice. The music wasn't too loud; it was just right. The restaurant could use a serious dusting; that was disgusting! It looked like that had never happened. The pendant lamp above our table looked like the layers of dust were going to fall in our food. It could use a serious cleaning!