Gitano Jungle Room

4.1
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58 Reviews
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$31 to $50
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Mexican
Inspired by and imported from our home Tulum in the Yucatan Peninsula, the GITANO Jungle Room inhabits two floors inside the James Hotel, Soho. Flanked by signature lush, tropical plants, the GITANO pink and gray, design is paired back and minimal, colonial and opulent. Also, you will be able to select an outdoor reservation at The Jungle Terrace (always weather permitting)

Specials

Thanksgiving Dinner Special Menus & Offers

We'll be open for Thanksgiving - please check back for updates.

Thursday, November 28, 2019

What 58 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.1based on recent ratings
4.0
food
3.8
service
4.4
ambience
3.7
value
Noise · Moderate
78% of people would recommend it to a friend
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d
New York Area
2 reviews
Dined on October 11, 2019
Overall 5food 5service 5ambience 5

A visual delight, delicious food & drinks with such nice bar tenders and wait staff. We really enjoyed spending our anniversary with you here and will be back.

o
New York Area
23 reviews
Dined on October 10, 2019
Overall 5food 5service 5ambience 5

Great ambience amazing spot!
Pricey but great happy hour drinks and apps

OT
New York Area
1 review
Dined on October 6, 2019
Overall 3food 3service 5ambience 5

The food was good but I wish they had more options on the menu. Service was amazing thank you !

OT
San Francisco
1 review
Dined on October 5, 2019
Overall 2food 3service 1ambience 4

They were nice and comped our meal for the poor service, but honestly way too loud. And this is coming from a girl who has danced her entire life, loves concerts and music. Can barely hear anyone talk!

OT
New York Area
1 review
Dined on October 4, 2019
Overall 5food 5service 3ambience 5

Service wasn’t great. Staff didn’t really acknowledge my
Bday. When I asked staff to switch us to a booth due to my
Boyfriend being in a car accident recently and need to have his back supported they refused, very rude.

L
New York Area
39 reviews
Dined on October 4, 2019
Overall 5food 5service 4ambience 5

Delicious Mexican food and a solid cocktail program in a fun, tropical atmosphere!

OT
New York Area
5 reviews
Dined on September 27, 2019
Overall 3food 3service 3ambience 5

Cool ambiance but extremely overpriced food that wasn’t great.

C
New York Area
1 review
Dined on September 19, 2019
Overall 1food 3service 1ambience 5

We booked an outdoor table. A private party was taking place at the terrace so instead of telling us that, they tell us we could have dinner at 1 of their indoor tables and then we could go to the terrace for drinks. At the end we weren’t allowed into the terrace, so not the night my group and I were looking forward to.

OT
New York Area
3 reviews
Dined on September 16, 2019
Overall 5food 5service 5ambience 5

Todo estuvo genial el recibimiento muy amable, solo la chava que esta como hoster no se porto bien ya que tuvo un tono burlón en la cuestión de la mesa y la hora de llegada.

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LC
New York Area
1 review
Dined on September 7, 2019
Overall 3food 4service 1ambience 4

Hostess was extremely rude almost didn't honor our reservation stating that they were over booked when there were several open tables.

C
New York Area
9 reviews
Dined on September 2, 2019
Overall 3food 3service 5ambience 4

We stopped in here for a quick bite - just to try out the drinks and see what the spot looked like. We ordered a few drinks and the Oaxacan truffle quesadillas. The drinks were pretty good , I switched my first drink (forgot what it was called but it had smokey mezcal in it) for another one (something with “Rose Proseco” ) and I loved it. I would say that I expected more for the quesadillas on the other hand. They came out and they were... cold. They didnt taste as “truffley “ and amazing as I thought they would have when they were being described to me ( containing 4 cheeses and all ). One of the waiters offered to get us some fresh ones but we were hungry so we just let it slide. Also wish they had more options on the menu (hoped for some Mexican street corn!).

f
New York Area
13 reviews
Dined on September 1, 2019
Overall 4food 5service 1ambience 5

The food is excellent but not enough variety wish they had a few more options that being said I would still go back to eat there it was that good!
The service was horrendous we waited 30 min for a drink then on the second round of drinks they forgot to order, The server we had was quite personable and nice but mostly unavailable .

I would go back with friends but not clients ( which is what I do on a regular basis).

GN
1 review
Dined on August 29, 2019
Overall 2food 5service 1ambience 5

The server spilled a drink on us and still charged us for it. Never checked in with us after food arrived. Seems like she was under the influence. Terrible terrible experience. Food and drinks were great!

OT
1 review
Dined on August 22, 2019
Overall 5food 5service 5ambience 5

Amazing night out! Magical ❤️

PP
Houston
43 reviews
Dined on August 22, 2019
Overall 3food 3service 1ambience 2

Food was pretty good but not great. Awful service. Either under staffed or insufficiently trained.

OT
1 review
Dined on August 9, 2019
Overall 5food 5service 3ambience 5

Amazing atmosphere

OT
Montreal
1 review
Dined on July 29, 2019
Overall 1food 4service 1ambience 5

Waitress was pushy ,

OT
New York Area
1 review
Dined on July 13, 2019
Overall 1food 1service 1ambience 1

They canceled my reservation because I went with my 15 year old daughter, we drive from Connecticut and they just said my daughter wasn’t allowed for dinner, i call the day before and they said she was welcome and on their page does not say that you can not admitted minors. Wasted time and money very disappointed you guys should be clear with customers

l
1 review
Dined on July 13, 2019
Overall 1food 2service 1ambience 2

horrible service , they need to change all staff. they never pick up phone to change reservations, food is very bad

AG
Mexico City
5 reviews
Dined on July 13, 2019
Overall 4food 4service 3ambience 4

There is one lady in the bar who is always stressed and it's not nice and sometimes very rude. There was a group of friends next to me and they ordered two bottles of champagne and as she didnt have champagne glasses she offered them regular glasses, which is not ok. And to me, she was very rude saying that I have to wait for my bill as she was ver busy "she said, see, you have to wait beacause I'm very busy" she can look for other communication options about how she approach to the people.

DJ
New York Area
2 reviews
Dined on June 27, 2019
Overall 3food 4service 1ambience 4

I was looking forward to having dinner and drinks last Wednesday @ Gitano as I’d heard so many positive things about the restaurant. I took three business colleagues to 9pm dinner and despite a relaxing, palm-covered atmosphere with great music, the service was a big disappointment. It took multiple orders and at least 20+ minutes to get our first order of drinks. After she noticed us being ignored, the kind hostess finally stepped in and took our drink order. It also took forever to order dinner and it seemed like the table staff hadn’t been trained in the basics of “paying attention to a diner”. The puzzling thing was that the restaurant was never more than half full and I can’t imagine how much worse the service would have been if the Gitano had been fully booked. I’ll go one more time to see whether my bad experience was just an aberration.

PM
New York Area
2 reviews
Dined on June 26, 2019
Overall 1food 2service 1ambience 4

Terrible service and average food...would not go again.

JB
New York Area
1 review
Dined on June 22, 2019
Overall 2food 2service 1ambience 3

I brought friends from out of town to experience brunch at Gitano and regretted it terribly. We were seated outside on a gorgeous (sunny) summer day and waited 40 minutes just for water. It took another 20 minutes and multiple servers to put our food order in and our waitress cringed when asked to get a coffee and lemonade. She said both were 'mediocre' and we were better off with water. There was no toilet paper in the womens bathroom and many of the women in line for the bathroom were also complaining about their experiences. Such a bummer!

R
New York Area
3 reviews
Dined on June 21, 2019
Overall 2food 2service 2ambience 4

The Gitano Jungle Room has potential considering the location and decor but they would need better management and staff to make this worthwhile spending your dollars here. I was waiting for my friend to get there so I went up to check-in with the hostess and there was hardly anyone there so I stood by the front desk for a few minutes and no one showed up. I saw a girl putting candle on the tables but it wasn't until I had about 8 people behind me that she went to check us in. I was informed that I wouldn't be seated until my party got here and told to step to the side so I went to the bar and asked for the Happy Hour menu. The bar attendant told me that they didn't have one. I told her that they have it online and she went to go confirm with a manager. She came back and said that they didn't have menus for it but that she could give me the Happy Hour price. How deceptive of them to not have these menus or inform people about their Happy Hour but of course most of their guests are tourists so what do they care that they bamboozle their guests for $19 a pop!?

The drinks were OK but the food was mediocre and that is being generous. I ordered the cauliflower and it was literally a head of a cauliflower with Mole sauce on the outside. Worth the $22 price? Absolutely not. My friend ordered the fish and that was OK. The tacos sides were unimpressive and the pumpkin small plate was gross. Everything came out lukewarm and I am not surprised since the staff walks around clueless half the time and are more interested in conversations with each other than actually doing their jobs. They had three hostesses that night and one girl kept showing the other two how small her chest was by actually moving her bra cup away from her body while they looked down her shirt, how unprofessional.

They didn't have enough menus for the entire restaurant which resulted in us having to look online at their desserts. Please go have dinner somewhere else, this is def. not worth your dollars.

DV
New York Area
3 reviews
Dined on June 15, 2019
Overall 4food 5service 4ambience 5

Guest greeting needs to be better, we went up and down a few times as no one explained that reservations were for downstairs only. Since we got there earlier we tried to get appetizers at the bar, one bartender said ok and gave us a menu but when we went to place the order another bartender stepped in to say no food until 6PM.

It’s a great place for getting drinks, listening to music, and just chilling but don’t come on an empty stomach.

OT
Mexico City
4 reviews
Dined on June 8, 2019
Overall 3food 3service 4ambience 3

The terrace on the second floor is not ready for receiving customers yet. The menu in the restaurant is good but limited and the space is really tight so waiters have trouble moving around and we got pushed around a lot.

CS
New York Area
1 review
Dined on June 7, 2019
Overall 3food 3service 3ambience 3

Nothing special. Best was the guacamole appetizer.

KC
New England
1 review
Dined on June 2, 2019
Overall 2food 3service 2ambience 2

Pretty bizarre night. We were the only people there in a huge restaurant on a weekend... then we were told the chefs were just going to “leave” so we needed to order? Haha.. insane. Will never be back. Food wasn’t good either.

HS
San Diego
1 review
Dined on May 26, 2019
Overall 1food 1service 1ambience 3

Our service was terrible and the food was very disappointing.

NS
1 review
Dined on May 19, 2019
Overall 3food 2service 2ambience 2

Sunday night poor atmosphere but the eorst things was the guacamole which i used to LOVE in summer location gitano in summer 18. Chips was not good next to it and the avocados were not smashed well. Also the decoration is poor. Nothing similar to the ambiance quality like summer gitano vibe.

MR
New York Area
3 reviews
Dined on May 18, 2019
Overall 2food 2service 3ambience 4

We went to Gitano to celebrate my best friend bday and it was simply disappointing! We only enjoyed one dish, everything else just looked good but wasn’t tasty... Slow service, although the staff was nice.
The only nice thing was the vibe and atmosphere.

OT
New York Area
1 review
Dined on May 12, 2019
Overall 4food 4service 4ambience 5

Overall okay experience. The waiter took awhile to come over, so the hostess made sure we were taken care of when she noticed. She offered us guac on the house, but then the waiter put it on the bill so we had to then have it taken off as it was supposed to be complimentary. Everyone was great with making sure that we were taken care of. The food was good, and the vibe was nice.

A
New York Area
1 review
Dined on May 12, 2019
Overall 1food 1service 1ambience 2

The food was not great. The food was very salty. I am shocked this place was on a list of best mother’s day Restaurants. The waiter stuck us at a cramped table for four next to two other tables when the entire restaurant was open.

DJ
New York Area
7 reviews
Dined on May 11, 2019
Overall 4food 4service 4ambience 3

A little sceney and slightly douchey but fun. They need to get over themselves with the velvet rope and doorman when nobody has even arrived yet.

OT
San Francisco
17 reviews
Dined on April 25, 2019
Overall 5food 5service 5ambience 5

Grilled avocado, ceviche and quesadilla were stand out dishes! Service was excellent.

OT
New York Area
3 reviews
Dined on April 25, 2019
Overall 5food 5service 5ambience 5

Amazing food and service. A lot of great drink options!

OT
New York Area
1 review
Dined on April 17, 2019
Overall 1food 4service 1ambience 1

It’s a long review so TLDR: terrible experience, decent food with the worst service I ever experienced.

In the year I’ve been in New York, this place had the absolute worst service I’ve ever experienced. The food tasted alright, not bad but nothing great and DEFINITELY not worth putting up with the terrible service for. Firstly let’s discuss the ambiance, the place is dark and hot and reminiscent of a club rather than a restaurant with loud music and sub-par acoustics making it impossible to have a conversation with the people seated with you without yelling. And yes, this means everyone else is yelling too. Like I said, the food was alright - the avocado and carne-asado in particular were good. Now for the dealbreaker, the service. Appetisers came quick enough but after clearing away the appetisers it took an hour and two follow ups for the main course to arrive. When it FINALLY did, my party questioned the waiter on what took so long. He responded by saying that it’s a shared kitchen with the upper floor however a party member of mine just went up there to smoke not 5 minutes before and lo and behold, the top was empty hence the waiter blatantly lied. Next, it took another 30minutes if waiting after asking for the check for the check to come and it was a DIFFERENT server who gave it after two follow up because he could clearly sense the unhappiness in my party BUT, the worst part it unless I explicitly called him out, he would’ve just walked past me and ignored my outstretched hand. I saw, crystal clear that he saw me and yet he averted eye contact and attempted to brush past me. ABSOLUTELY TERRIBLE SERVICE! Worst I’ve EVER had and I eat out every day. I don’t even normally write reviews but this place was just so bad I felt compelled to share my experience so no one suffers from the same misfortune.

F
New York Area
2 reviews
Dined on April 17, 2019
Overall 5food 5service 5ambience 5

I went to celebrate my BDay with my best friends. The food was really good. The waiter was really nice- super patient as we kept getting distracted on conversation. His recommendations for ordering were really helpful/good. Overall experience was great.

OT
1 review
Dined on April 14, 2019
Overall 4food 5service 4ambience 5

The host Francesco is a bad experience. (Even with regulars). The rest of the staff and are amazing. Excellent taste of food. Well done drinks. The manager and staff super nice.

i
London
1 review
Dined on April 13, 2019
Overall 4food 3service 5ambience 5

The professional who assisted us was very nice. His skills are amazing and made the dinner even better. We had to wait for additional 25 minutes since the table was not ready when we arrived.

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