Gitano Jungle Room
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Sat, Sun 7:00 am–4:00 pm
Mon–Fri 7:00 am–11:00 am
Daily 11:00 am–4:00 pm
Mon–Wed 5:00 pm–11:00 pm
Thu–Sat 5:00 pm–12:00 am
Sun 5:00 pm–10:00 pm
Icon Parking Systems, 114 Varick Street
Central Parking System, 45-47 Dominic Street
VERY UNPROFESSIONAL!! I BOOKED , THEY ASKED MY CC AND....I FOUND THE RESTAURANT CLOSED
I went for lunch with coworkers. They didn't seem prepared for the lunch rush and drinks took over 25 minutes to arrive although when they did, they were good! Food was also awesome. There is little to no music in the basement so the ambiance was a little off. I'd try it again on another day.
Sean and everyone that took care of us were amazing they were sweet and very attentive. I brought my boyfriend here for his birthday and he loved it. The food was really good and the family style large plate made for a nice romantic date night.
Cool spot, nice food. The place gets super crowded and then very noisy but it's kind of part of the vibe. The guacamole presentation is the best I've ever had, truly exceptional. The other dishes are all good. Perhaps they might add a few more fish options but overall its a great choice
Amazing vibes! Thank you for a great night!
Great ambience, food and service! The duck was delicious and our waiter was very accommodating and attentive.
Waiter was great! But Host was extremely rude!!!!!
The ambiance was amazing but the food and drinks were subpar.
The food and service were great. Our little group had such a nice time and really enjoyed the food, drink and service.
A visual delight, delicious food & drinks with such nice bar tenders and wait staff. We really enjoyed spending our anniversary with you here and will be back.
Great ambience amazing spot!
Pricey but great happy hour drinks and apps
The food was good but I wish they had more options on the menu. Service was amazing thank you !
They were nice and comped our meal for the poor service, but honestly way too loud. And this is coming from a girl who has danced her entire life, loves concerts and music. Can barely hear anyone talk!
Service wasn’t great. Staff didn’t really acknowledge my
Bday. When I asked staff to switch us to a booth due to my
Boyfriend being in a car accident recently and need to have his back supported they refused, very rude.
Delicious Mexican food and a solid cocktail program in a fun, tropical atmosphere!
Cool ambiance but extremely overpriced food that wasn’t great.
We booked an outdoor table. A private party was taking place at the terrace so instead of telling us that, they tell us we could have dinner at 1 of their indoor tables and then we could go to the terrace for drinks. At the end we weren’t allowed into the terrace, so not the night my group and I were looking forward to.
Todo estuvo genial el recibimiento muy amable, solo la chava que esta como hoster no se porto bien ya que tuvo un tono burlón en la cuestión de la mesa y la hora de llegada.
Hostess was extremely rude almost didn't honor our reservation stating that they were over booked when there were several open tables.
We stopped in here for a quick bite - just to try out the drinks and see what the spot looked like. We ordered a few drinks and the Oaxacan truffle quesadillas. The drinks were pretty good , I switched my first drink (forgot what it was called but it had smokey mezcal in it) for another one (something with “Rose Proseco” ) and I loved it. I would say that I expected more for the quesadillas on the other hand. They came out and they were... cold. They didnt taste as “truffley “ and amazing as I thought they would have when they were being described to me ( containing 4 cheeses and all ). One of the waiters offered to get us some fresh ones but we were hungry so we just let it slide. Also wish they had more options on the menu (hoped for some Mexican street corn!).
The food is excellent but not enough variety wish they had a few more options that being said I would still go back to eat there it was that good!
The service was horrendous we waited 30 min for a drink then on the second round of drinks they forgot to order, The server we had was quite personable and nice but mostly unavailable .
I would go back with friends but not clients ( which is what I do on a regular basis).
The server spilled a drink on us and still charged us for it. Never checked in with us after food arrived. Seems like she was under the influence. Terrible terrible experience. Food and drinks were great!
Amazing night out! Magical ❤️
Food was pretty good but not great. Awful service. Either under staffed or insufficiently trained.
Waitress was pushy ,
They canceled my reservation because I went with my 15 year old daughter, we drive from Connecticut and they just said my daughter wasn’t allowed for dinner, i call the day before and they said she was welcome and on their page does not say that you can not admitted minors. Wasted time and money very disappointed you guys should be clear with customers
horrible service , they need to change all staff. they never pick up phone to change reservations, food is very bad
There is one lady in the bar who is always stressed and it's not nice and sometimes very rude. There was a group of friends next to me and they ordered two bottles of champagne and as she didnt have champagne glasses she offered them regular glasses, which is not ok. And to me, she was very rude saying that I have to wait for my bill as she was ver busy "she said, see, you have to wait beacause I'm very busy" she can look for other communication options about how she approach to the people.
I was looking forward to having dinner and drinks last Wednesday @ Gitano as I’d heard so many positive things about the restaurant. I took three business colleagues to 9pm dinner and despite a relaxing, palm-covered atmosphere with great music, the service was a big disappointment. It took multiple orders and at least 20+ minutes to get our first order of drinks. After she noticed us being ignored, the kind hostess finally stepped in and took our drink order. It also took forever to order dinner and it seemed like the table staff hadn’t been trained in the basics of “paying attention to a diner”. The puzzling thing was that the restaurant was never more than half full and I can’t imagine how much worse the service would have been if the Gitano had been fully booked. I’ll go one more time to see whether my bad experience was just an aberration.
Terrible service and average food...would not go again.
I brought friends from out of town to experience brunch at Gitano and regretted it terribly. We were seated outside on a gorgeous (sunny) summer day and waited 40 minutes just for water. It took another 20 minutes and multiple servers to put our food order in and our waitress cringed when asked to get a coffee and lemonade. She said both were 'mediocre' and we were better off with water. There was no toilet paper in the womens bathroom and many of the women in line for the bathroom were also complaining about their experiences. Such a bummer!
The Gitano Jungle Room has potential considering the location and decor but they would need better management and staff to make this worthwhile spending your dollars here. I was waiting for my friend to get there so I went up to check-in with the hostess and there was hardly anyone there so I stood by the front desk for a few minutes and no one showed up. I saw a girl putting candle on the tables but it wasn't until I had about 8 people behind me that she went to check us in. I was informed that I wouldn't be seated until my party got here and told to step to the side so I went to the bar and asked for the Happy Hour menu. The bar attendant told me that they didn't have one. I told her that they have it online and she went to go confirm with a manager. She came back and said that they didn't have menus for it but that she could give me the Happy Hour price. How deceptive of them to not have these menus or inform people about their Happy Hour but of course most of their guests are tourists so what do they care that they bamboozle their guests for $19 a pop!?
The drinks were OK but the food was mediocre and that is being generous. I ordered the cauliflower and it was literally a head of a cauliflower with Mole sauce on the outside. Worth the $22 price? Absolutely not. My friend ordered the fish and that was OK. The tacos sides were unimpressive and the pumpkin small plate was gross. Everything came out lukewarm and I am not surprised since the staff walks around clueless half the time and are more interested in conversations with each other than actually doing their jobs. They had three hostesses that night and one girl kept showing the other two how small her chest was by actually moving her bra cup away from her body while they looked down her shirt, how unprofessional.
They didn't have enough menus for the entire restaurant which resulted in us having to look online at their desserts. Please go have dinner somewhere else, this is def. not worth your dollars.
Guest greeting needs to be better, we went up and down a few times as no one explained that reservations were for downstairs only. Since we got there earlier we tried to get appetizers at the bar, one bartender said ok and gave us a menu but when we went to place the order another bartender stepped in to say no food until 6PM.
It’s a great place for getting drinks, listening to music, and just chilling but don’t come on an empty stomach.
The terrace on the second floor is not ready for receiving customers yet. The menu in the restaurant is good but limited and the space is really tight so waiters have trouble moving around and we got pushed around a lot.
Nothing special. Best was the guacamole appetizer.
Pretty bizarre night. We were the only people there in a huge restaurant on a weekend... then we were told the chefs were just going to “leave” so we needed to order? Haha.. insane. Will never be back. Food wasn’t good either.
Our service was terrible and the food was very disappointing.
Sunday night poor atmosphere but the eorst things was the guacamole which i used to LOVE in summer location gitano in summer 18. Chips was not good next to it and the avocados were not smashed well. Also the decoration is poor. Nothing similar to the ambiance quality like summer gitano vibe.
We went to Gitano to celebrate my best friend bday and it was simply disappointing! We only enjoyed one dish, everything else just looked good but wasn’t tasty... Slow service, although the staff was nice.
The only nice thing was the vibe and atmosphere.