The Ivy Royal Tunbridge Wells

Reseñas de The Ivy Royal Tunbridge Wells de comensales del restaurante. Basadas en valoraciones recientes.

1. P

   Peter

   Londres2 reseñas

   5.0

   Comieron en 18 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Fantastic seasonal menu - very tasty and great service. It’s our go to restaurant 👍
   

   The Ivy Royal Tunbridge WellsSe respondió el 21 de diciembre de 2024

   Dear Peter, Thank you so much for your kind words! We’re thrilled to hear you enjoyed our seasonal menu and that the service met your expectations. It means the world to us to be your go-to restaurant! We look forward to welcoming you back soon for more delicious meals and great experiences. Warm regards, The Ivy
   

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2. J

   Jim

   Londres12 reseñas

   4.0

   Comieron en 18 de diciembre de 2024

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 4

   Table not available until 25 minutes after booking. Thereafter service just ok, food good, restaurant somewhat noisy.
   

   The Ivy Royal Tunbridge WellsSe respondió el 21 de diciembre de 2024

   Dear Jim, Thank you for taking the time to share your feedback with us. We’re delighted to hear you enjoyed the food, and we appreciate your comments about the service and ambience. We sincerely apologize for the delay in seating you and for any inconvenience this caused. We strive to provide a seamless experience for all our guests and will review our reservation process to ensure timely seating in the future. We also appreciate your note about the noise level and will explore ways to improve the overall dining environment. Your feedback is invaluable in helping us enhance our guest experience. We hope to have the opportunity to welcome you back for an even better experience soon. Warm regards, The Ivy
   

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3. l

   lucy

   Londres17 reseñas

   1.0

   Comieron en 18 de diciembre de 2024

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   Utterly useless turn up for a drink at the bar so disorganised won’t let us have a drink. Not allowing walk ins didn’t advertise on their website!!! Don’t bother
   

   The Ivy Royal Tunbridge WellsSe respondió el 24 de diciembre de 2024

   Hi Lucy, thank you for taking the time to share your feedback. I truly apologize for your experience this afternoon; I understand how disappointing it can be to arrive and be turned away, especially as you frequent our restaurant so often. As explained to you at the door, we were not accepting walk-ins as the bar area was being utilized as a waiting area for reservations. I apologize if this was not communicated clearly or if it caused any confusion. Being Christmas eve, we are fully booked today and extremely busy. We appreciate your comments about our communication, and we will work on ensuring this information is communicated more clearly to avoid similar misunderstandings in the future. We wish you a Merry Christmas and hope to see you again very soon.
   

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4. S

   Sue

   Kent13 reseñas

   5.0

   Comieron en 15 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Lovely warm atmosphere. Waiting staff fabulous- the manageress who had just come on shift got us a great table and our waiter Jay was really attentive and a really great at his job- personable and just the right amount of interaction
   

   The Ivy Royal Tunbridge WellsSe respondió el 17 de diciembre de 2024

   Dear Sue Thank you so much for your wonderful feedback. We’re delighted to hear you enjoyed the warm atmosphere and that our team made your experience so special. It’s fantastic to know that Jay stood out during your visit—he truly is a star, and we’ll be sure to pass on your kind words to him and the manageress for their exceptional service. We’re also thrilled you enjoyed the Christmas menu, especially the turkey! It’s always a pleasure to know when our dishes hit the mark. We hope to welcome you back again soon for another memorable experience. Kind regards, The Ivy
   

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5. E

   Elliot

   Londres10 reseñas

   4.0

   Comieron en 13 de diciembre de 2024

   1. Global 4
   2. Comida 4
   3. Servicio 4
   4. Ambiente 5

   We liked the scene and decor. Service is professional, food is good but not quite like the London Ivy. One of our party got vertigo after the raw salmon starter and left to end up in A&E. This has never happened to them before.
   

   The Ivy Royal Tunbridge WellsSe respondió el 17 de diciembre de 2024

   Dear Elliot, Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the ambiance, décor, and professional service, but we are deeply concerned to learn about your guest’s experience. Please accept our sincere apologies for any distress caused. While we maintain the highest standards of food preparation and safety, we take incidents like this very seriously and will be reviewing this matter with our team immediately. We hope your guest is now feeling better. Kind regards, The Ivy
   

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6. A

   Anthony VIP

   Brighton18 reseñas

   5.0

   Comieron en 9 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great service and food. We had a lovely time. See you all soon.
   

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   The Ivy Royal Tunbridge WellsSe respondió el 17 de diciembre de 2024

   Dear Anthony Thank you so much for your kind words! We’re delighted to hear you had a lovely time and enjoyed both the service and food. We look forward to welcoming you back very soon for another great experience. Kind regards, The Ivy
   

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7. J

   Jill VIP

   Londres15 reseñas

   2.0

   Comieron en 8 de diciembre de 2024

   1. Global 2
   2. Comida 2
   3. Servicio 2
   4. Ambiente 3

   Having booked a few days before and arriving at a non peak time when there were plenty of tables available we were offered one immediately inside the door in a busy thoroughfare and were told they would need the table back after 1.75 hours. We objected and were begrudgingly shown to one elsewhere. Fish was beautifully cooked but Brussel sprouts were cold and they weren't fresh. They had obviously been frozen. The wine is extraordinarily expensive with the cheapest being £30ish. We had a bottle of Picpoul which cost £47, almost twice what it would be elsewhere. We had to ask for a filling up because they don't leave you with your bottle. We had to wave our arm in the air to get attention for several minutes when we wanted to get the bill. The Ladies wasn't in a good state. The hand dryer wasn't working and a large roll of blue paper was provided but the used towels were overflowing from the bin which clearly hadn't been emptied for some time. On reporting this as we left we were met with sullen faces and total lack of interest. Going to the. Ivy should be special. It wasn't. A better experience is to be had in any of the many other eateries in the area so we won't be returning to the Ivy any time soon!the area
   

   The Ivy Royal Tunbridge WellsSe respondió el 10 de diciembre de 2024

   Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to ensure every guest feels valued and well taken care of, and it’s disappointing to learn that you encountered issues with your table placement, food quality, and service. We also regret that the state of the Ladies’ facilities and the handling of your concerns upon departure fell short of our usual standards. Your comments regarding the pricing and service of wine, as well as the cleanliness of the facilities, have been noted, and we will share them with the relevant teams to address these matters promptly. We truly value your feedback as it helps us improve and provide a better experience for our guests. Many Thanks The Ivy
   

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8. C

   Charles

   Londres3 reseñas

   5.0

   Comieron en 8 de diciembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   A great experience for my wife's birthday brunch. Staff were very friendly and it was such a nice ambience. Quality food
   

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   The Ivy Royal Tunbridge WellsSe respondió el 10 de diciembre de 2024

   Thank you so much for your kind review! We’re thrilled to hear you had a great experience celebrating your wife’s birthday brunch with us. It’s wonderful to know you enjoyed the friendly service, lovely ambience, and quality food. We hope to welcome you back soon! Many Thanks The Ivy
   

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9. G

   Gillian

   Edimburgo4 reseñas

   5.0

   Comieron en 27 de noviembre de 2024

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   As always the Ivy Royal Tunbridge Wells was extremely welcoming good atmosphere attentive staff great food. Would always recommend
   

   The Ivy Royal Tunbridge WellsSe respondió el 29 de noviembre de 2024

   Hello Gillian, Thank you so much for your review. We are glad you enjoyed your visit and enjoyed your food. Hope to see you soon. Many Thanks The Ivy
   

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10. J

    Jayne

    Kent1 reseña

    4.0

    Comieron en 24 de noviembre de 2024

    1. Global 4
    2. Comida 5
    3. Servicio 3
    4. Ambiente 5

    The atmosphere and setting is comfortable. Service is friendly and professional. The overall quality is good value
    

    The Ivy Royal Tunbridge WellsSe respondió el 25 de noviembre de 2024

    Hello Jayne, Thank you for leaving a kind review. Please let us know how we can make your next visit a 5 star visit. Many Thanks The Ivy
    

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