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OpenTable ダイナー
ロサンゼルス評価・口コミ (1)
- 総合評価 1
- 料理 1
- サービス 3
- 雰囲気 3
I decided on the 3-course meal out by the fire which was a set price of $375. We ordered drinks, but the lemon drop martini tasted watered down, and the old-fashioned was not properly made. Since it was our wedding anniversary, we didn't want to complain and ruin the mood. We started with clam chowder, which was delicious, but the main course, prime rib, and lobster tails were bland with no flavor. The steaks were overcooked, and the only thing that had any taste was the broccoli. My wife barely touched her food, but we didn't want to complain and ruin the night. For dessert, we chose chocolate cake, which had a good flavor but was very dry. When we received the bill, it was almost $600 instead of $375, including an $85 gratuity charge. We asked to speak to the person in charge, and they referred us to the sous chef, John, who was apologetic and tried to make things right. Little did I know, there was higher leadership present who did not want to speak with us. Even though they had already charged my card, I refused to sign until I spoke to the owner of the establishment. As we left the restaurant, we were met by the server, Alex, sous chef John, and a woman whose identity we did not know. The woman demanded that we sign the check and was trying to reach for her phone to call the authorities. I was confused since I had already paid for my meal with my credit card. The woman was very condescending and refused to tell us her name or position at the restaurant. Eventually, we came to an agreement, but the whole incident ruined our night. I might have considered giving the place another chance if it hadn't been for our encounter with the staff in the parking lot. I take full responsibility for not complaining at the time; I was only willing to deal with it for the amount I had already paid, not for an additional $225. Despite this, the staff's conduct was very unprofessional, and it was disappointing to see them hiding behind their veneer of professionalism.
