The Hamilton Hotel’s Restaurant and Bar

Bewertungen für The Hamilton Hotel’s Restaurant and Bar von Gästen, die dieses Restaurant besucht haben. Basierend auf den neusten Bewertungen.

1. M

   Mike

   Atlanta3 Bewertungen

   3.0

   Vor 2 Tagen besucht

   1. Gesamt 3
   2. Essen 5
   3. Service 2
   4. Ambiente 4

   We cane here for Mother’s Day brunch. The location was great, as was the atmosphere. The food was very good, as well. The service was beyond lacking, though. After our initial coffee, Coke, and water orders, the server never came by to check on us. Our table was by the hostess stand, so she passed us several times. But not once did she ask about refills or if we were ok. After she waled by us to greet the 6th family that arrived after we began eating, I had to yell out to her to get her attention. I asked for coffee and water refills but, after another 10 minutes of nothing, I walked over to her as she stood at her stand-by spot and said I just wanted my check. Very disappointing as somebody trying to take family out for a nice brunch.
   

   The Hamilton Hotel’s Restaurant and BarVor 1 Tag geantwortet

   Dear Mike, Thank you for spending your Mother’s Day with us and for taking the time to share your experience. While I’m glad you enjoyed the food, location, and atmosphere, I’m truly sorry that the service during such a special occasion was a letdown. Please know your feedback has been shared with our team for immediate attention and retraining, particularly around awareness and guest care. We take this seriously and are working to ensure this does not happen again. I’d be happy to offer a gesture of apology and invite you back. Sincerely, Yuna Choi Director of Operations
   

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2. D

   David VIP

   Atlanta18 Bewertungen

   2.0

   Vor 2 Tagen besucht

   1. Gesamt 2
   2. Essen 3
   3. Service 1
   4. Ambiente 1

   The brunch buffet food quality was above average, when available. However the offering was very limited. Quite surprising for a Mothers Day celebration. Limited selection, poorly stocked and frequently empty buffet pans,plates,trays. The service was literally nonexistent. We were seated and no one came to ask about drinks or food offering. We had to go get our own coffee and refills of water and coffee. We had plates stacked on the table from multiple trips to the buffet, trying to time our trips such that our desired selections might be available and the staff would walk right past us, oblivious. DEFINITELY not on our “let’s go back” list.
   

   The Hamilton Hotel’s Restaurant and BarVor 1 Tag geantwortet

   Hello David, We are truly sorry to hear about your disappointing experience at The Hamilton Hotel’s Restaurant and Bar. We pride ourselves on our culinary offerings and it's clear we missed the mark on your visit. We take your feedback seriously and we will address these issues with our team to ensure better service in the future. We hope you will consider giving us another chance to provide you with the quality service you deserve. Best Regards, The Management Team
   

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3. T

   Todd

   Atlanta4 Bewertungen

   2.0

   Vor 2 Tagen besucht

   1. Gesamt 2
   2. Essen 3
   3. Service 1
   4. Ambiente 3

   Main issue here is service, it didn't seem like there was anyone managing the restaurant. We had to get our own drinks and water from the bar and ask the bartender to fetch our bill so we could leave, server would just disappear. Food was ok, not a great value. Would not return here again.
   

   The Hamilton Hotel’s Restaurant and BarVor 1 Tag geantwortet

   Thanks for visiting us, Todd. We're sorry to hear that your experience at The Hamilton Hotel’s Restaurant and Bar didn't meet your expectations. We take your comments about service very seriously and we'll work on improving the timeliness and management of our staff. We're pleased that you enjoyed our food, but we understand that the overall value didn't meet your expectations. We hope you'll give us another chance in the future to provide you with a better dining experience. Sincerely, Yuna Choi Director of Operations
   

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4. L

   Liz

   Atlanta1 Bewertung

   1.0

   Vor 2 Tagen besucht

   1. Gesamt 1
   2. Essen 4
   3. Service 1
   4. Ambiente 2

   The food was great the service was terrible. Server came to our table once- 20 min after we were sat. She came with an attitude, we ordered drinks- bottomless mimosas and we got 1 from our server. Then she never came back except to bring our check for many things we didn’t order. Worst service we’ve ever had a my a restaurant.
   

   The Hamilton Hotel’s Restaurant and BarVor 2 Tagen geantwortet

   Dear Liz, Thank you for taking the time to share your experience with us. While I’m pleased to hear the food met your expectations, I’m truly sorry that the service did not. What you described is not reflective of the level of hospitality we strive to provide, and I sincerely apologize for the disappointment and inconvenience caused. We are actively addressing this with our team to ensure such service lapses do not happen again. Please reach out to me directly at Yuna.Choi@hamiltonalpharetta should you give us another opportunity so I can personally take care of your experience. Thank you again for bringing this to our attention, and I hope we have the opportunity to welcome you back soon. Sincerely, Yuna Choi Director of Operations
   

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5. J

   Jennifer VIP

   Atlanta4 Bewertungen

   3.0

   Besucht am 20. April 2025

   1. Gesamt 3
   2. Essen 3
   3. Service 3
   4. Ambiente 3

   Considering the cost and was for Easter brunch i thought the selections were lacking. No fruit or salad bar present seems like a miss. No desserts. Our waiter did his best but seemed short staffed.
   

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6. E

   Elizabeth VIP

   Atlanta4 Bewertungen

   3.0

   Besucht am 20. April 2025

   1. Gesamt 3
   2. Essen 5
   3. Service 2
   4. Ambiente 3

   Our family went for Easter brunch and the food was fantastic but no dessert or pastries which would have been nice to have. They noise level was high for us since they sat us next to the man playing live music. Although the music was great, it was hard to hear each other. We didn't like that we had to pay a mandatory tip of 25% for brunch considering the staff was limited. A few times we had to flag someone down to get a refill of our drinks. Our bill even had another line to consider leaving an additional tip of 18%, 20% or 22% on top of the 25% forced tip. I've never seen anything like that before so just a heads up for anyone else going for brunch.
   

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7. T

   Teresa

   Karibik4 Bewertungen

   5.0

   Besucht am 20. April 2025

   1. Gesamt 5
   2. Essen 5
   3. Service 5
   4. Ambiente 5

   The Easter brunch was exceptional! Food was presented beautifully and it was delicious! Shrimp and grits, salmon, crab claws, lamb, and all breakfast items including biscuits, Nutella French toast, and banana pancakes! So much more and so delicious! Thank you for making Easter brunch memorable!
   

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8. B

   Betty Lou VIP

   Atlanta157 Bewertungen

   5.0

   Besucht am 14. Dezember 2024

   1. Gesamt 5
   2. Essen 4
   3. Service 5
   4. Ambiente 5

   Always a great experience. They recently changed the menu which is now a bar menu. Impressed with food. We all had sandwiches—Hamburgers and Philly cheesesteak. Great waiter who was also managing the bar!
   

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9. J

   Jessica VIP

   Atlanta25 Bewertungen

   3.0

   Besucht am 14. Dezember 2024

   1. Gesamt 3
   2. Essen 4
   3. Service 2
   4. Ambiente 1

   We walked in just before a group of 30. The staff was unprepared for the group even though they were notified (according to one staff member)
   

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10. H

    Heather

    Atlanta13 Bewertungen

    5.0

    Besucht am 11. August 2024

    1. Gesamt 5
    2. Essen 4
    3. Service 5
    4. Ambiente 4

    Our server was amazing. Very personable, welcoming and professional. I would definitely return to try other menu options.
    

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