The Grounds of Alexandria Cafe

Le recensioni di The Grounds of Alexandria Cafe delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. U

   Urvi

   Sydney1 recensione

   1.0

   Visitato 1 giorno fa

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   I had the worst experience with them. Extremely bad service looks like they are just after money. I had hosted my baby shower tea at the patisserie high tea room and nothing was organised as requested and agreed to. We exchanged lots of calls and emails before the event as has booked atleast 2 months in advance to make sure they serve us the best as requested and we get good customer service. The staff was extremely rude to us and the pregnant ladies with us all of our guests noticed them and we were left embarrassed. The food was just kept on the table and they left instead of letting us know what’s is veg non veg, wrong drinks were served, which looked unorganised and created chaos. They took the food back from one of the pregnant ladies and the food wasn’t served according to the dietary requirements which they had taken in advance, I have clear emails as evidence, we finished the high tea she didn’t receive her food or anything at all. It was the most important event of my life and even the basics were not taken care of, the tables were not set according to the standards, they don’t need customers it seems just want to make money and treat people bad. For the night tea, we were asked to take away coffees juices and teas in a take away cup. We paid for full 2 hours, people were having food there was food on the table there was still 1 hour left for the event and they started collecting our plates taking away the food, not sure why were they in rush. I don’t understand why did they even take our bookings. Guys, this place is absolutely mess chaos and unorganised. You can see there is no management right when you enter. The only good thing is they have decorated it nice to attract people. Please think 100 times before booking here as I don’t want same level of embarrassment in front of our guests for you all. I don’t understand why do they take requirements, agree to everything, promises to serve as requested and then on that special day they just deny everything.
   

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2. D

   David

   Sydney1 recensione

   3.0

   Visitato 2 giorni fa

   1. Complessivo 3
   2. Cibo 2
   3. Servizio 3
   4. Atmosfera 4

   Overall it’s good, the food was the let down, my hot breakfast arrived cold and late compared to others at the table, the servers were so busy it wasn’t worth trying to get it remade. No one asked about the food during or after.coffee was good.
   

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3. R

   Rona

   Sydney3 recensioni

   4.0

   Visitato 2 giorni fa

   1. Complessivo 4
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 4

   The meal was somewhat expensive, and the portion size was insufficient. We asked the Asian guy server to take a picture, but he was rushing. In addition to the food, the attractive décor is the main reason people visit your restaurant. Overall, it's mediocre; I would much rather return to the Grounds of the city for better service.
   

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4. M

   Michelle

   Sydney2 recensioni

   5.0

   Visitato 2 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Delightful place! Very busy but very well run. Food came promptly and was delicious. The lanes were lovely.
   

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5. Z

   Zoe

   Sydney1 recensione

   5.0

   Visitato 2 giorni fa

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Booked the afternoon tea for a friends 40th birthday and it was the most special afternoon. The staff were very tentative, cannot fault the service despite it being very busy, food was amazing and great value for money. Overall 10/10 experience.
   

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6. R

   Renee

   Sunshine Coast1 recensione

   4.0

   Visitato 2 giorni fa

   1. Complessivo 4
   2. Cibo 3
   3. Servizio 3
   4. Atmosfera 4

   Food was delicious, I think they get too busy to take care of personal food and drink request though.
   

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7. R

   Rachelle

   Sydney1 recensione

   4.0

   Visitato il giorno 3 maggio 2025

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 3

   Whilst the food and coffee is generally great. And I do love going to the grounds. I found today even though we booked and got there at 8:30am it was already busy. They took our coffee order on arrival. But didn’t come to take our food order for a further 30 minutes. (9:00) following on our breakfast came out another 30 minutes later. Quick given the circumstances, although my child’s meal was cold along with a few other items on plates including bacon. Making it like I was chewing cold greasy leather. (9:30 at this point) 15 minutes later we had servers coming to our table trying to rush us out because they needed the table.
   

   The Grounds of Alexandria CafeRisposta inviata il giorno 4 maggio 2025

   Hi Rachelle, Thank you for taking the time to leave us a review. We're sorry to hear you experienced some delays when ordering and receiving your food. I can see you were part of a larger booking, which might have contributed to a longer wait than we’d usually expect for food from the kitchen. I’ve shared your comments about the cold food with our kitchen team—had we been made aware at the time, we would have done our best to rectify it immediately. While we do have seating time limits in place to ensure we can accommodate all our bookings, I’m sorry to hear you felt rushed. That’s certainly not the impression we want to leave. We truly appreciate your feedback and hope to welcome you back for a much-improved experience. Best regards, The Grounds Team
   

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8. K

   Katie

   Sydney2 recensioni

   2.0

   Visitato il giorno 3 maggio 2025

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 2
   4. Atmosfera 3

   Expensive for what it is food wise. Crowded. Slow service. Got coffees waited 25 minutes for cakes. Very overrated would not recommend
   

   The Grounds of Alexandria CafeRisposta inviata il giorno 4 maggio 2025

   Hi Katie, Thank you for taking the time to leave us a review. I'm sorry to hear you were disappointed with your visit and experienced some wait times. We appreciate your feedback and truly hope to provide a better experience on your next visit. Best regards, The Grounds Team
   

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9. J

   John

   Brisbane3 recensioni

   5.0

   Visitato il giorno 1 maggio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   The food, service and atmosphere were all anazing.
   

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10. L

    Lois

    Sydney1 recensione

    4.0

    Visitato il giorno 30 aprile 2025

    1. Complessivo 4
    2. Cibo 4
    3. Servizio 5
    4. Atmosfera 5

    We arrived and were seated in good time. However, when we placed our order (there were 5 adults), we were told that 2 of the meals we ordered were not available. The menu was not particularly extenstive, so I literally had to settle for a bowl of chips and a smoothie. After our meal we went for a walk and saw the animals which the 4 toddlers enjoyed. Then we went to see the bird which is in another area. We were basically told that we weren't supposed to go in there if we hadn't ordered a meal in there. The fact that we'd paid a lot of money for a 'just ok' meal in the cafe didn't seem to matter. Other than this, we enjoyed seeing the snow white display. This was very beautifully done.
    

    The Grounds of Alexandria CafeRisposta inviata il giorno 4 maggio 2025

    Hi Lois, Thank you for taking the time to leave us a review. I'm sorry to hear that some of our menu items were unavailable during your visit—we do hope everything will be available for you next time. Our resident macaw, Fluffy, lives in the Potting Shed and is typically only viewable to guests in that area. This helps us manage foot traffic and avoid crowding in the restaurant. Thank you for your understanding, and I'm so pleased you enjoyed our Snow White display! We appreciate your feedback and hope to welcome you back soon. Best regards, The Grounds Team
    

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