The Grounds of Alexandria Cafe

The Grounds of Alexandria Cafe reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. R

   Rachelle

   Sydney1 review

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Whilst the food and coffee is generally great. And I do love going to the grounds. I found today even though we booked and got there at 8:30am it was already busy. They took our coffee order on arrival. But didn’t come to take our food order for a further 30 minutes. (9:00) following on our breakfast came out another 30 minutes later. Quick given the circumstances, although my child’s meal was cold along with a few other items on plates including bacon. Making it like I was chewing cold greasy leather. (9:30 at this point) 15 minutes later we had servers coming to our table trying to rush us out because they needed the table.
   

   The Grounds of Alexandria CafeResponded 2 days ago

   Hi Rachelle, Thank you for taking the time to leave us a review. We're sorry to hear you experienced some delays when ordering and receiving your food. I can see you were part of a larger booking, which might have contributed to a longer wait than we’d usually expect for food from the kitchen. I’ve shared your comments about the cold food with our kitchen team—had we been made aware at the time, we would have done our best to rectify it immediately. While we do have seating time limits in place to ensure we can accommodate all our bookings, I’m sorry to hear you felt rushed. That’s certainly not the impression we want to leave. We truly appreciate your feedback and hope to welcome you back for a much-improved experience. Best regards, The Grounds Team
   

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2. K

   Katie

   Sydney2 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Expensive for what it is food wise. Crowded. Slow service. Got coffees waited 25 minutes for cakes. Very overrated would not recommend
   

   The Grounds of Alexandria CafeResponded 2 days ago

   Hi Katie, Thank you for taking the time to leave us a review. I'm sorry to hear you were disappointed with your visit and experienced some wait times. We appreciate your feedback and truly hope to provide a better experience on your next visit. Best regards, The Grounds Team
   

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3. L

   Lois

   Sydney1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We arrived and were seated in good time. However, when we placed our order (there were 5 adults), we were told that 2 of the meals we ordered were not available. The menu was not particularly extenstive, so I literally had to settle for a bowl of chips and a smoothie. After our meal we went for a walk and saw the animals which the 4 toddlers enjoyed. Then we went to see the bird which is in another area. We were basically told that we weren't supposed to go in there if we hadn't ordered a meal in there. The fact that we'd paid a lot of money for a 'just ok' meal in the cafe didn't seem to matter. Other than this, we enjoyed seeing the snow white display. This was very beautifully done.
   

   The Grounds of Alexandria CafeResponded 2 days ago

   Hi Lois, Thank you for taking the time to leave us a review. I'm sorry to hear that some of our menu items were unavailable during your visit—we do hope everything will be available for you next time. Our resident macaw, Fluffy, lives in the Potting Shed and is typically only viewable to guests in that area. This helps us manage foot traffic and avoid crowding in the restaurant. Thank you for your understanding, and I'm so pleased you enjoyed our Snow White display! We appreciate your feedback and hope to welcome you back soon. Best regards, The Grounds Team
   

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4. E

   Elaine

   London4 reviews

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent breakfast and service. I couldn't fault it. It was very good value for money.
   

   The Grounds of Alexandria CafeResponded on April 28, 2025

   Hi, We really appreciate the 5-star review—thank you! It means a lot to us that you took the time to share your experience. We're glad you enjoyed your visit and hope to see you again soon! All the best, The Grounds Team
   

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5. M

   Marieka

   New South Wales2 reviews

   3.0

   Dined on April 27, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   Cafe was great - food delicious - quick service despite being busy ! A little loud but overall a good experience.
   

   The Grounds of Alexandria CafeResponded on April 28, 2025

   Hi, Thank you for the great review and the 3 stars! We’re glad you had a positive experience. If there’s anything we can do to make your next visit a 5-star one, feel free to let us know! All the best, The Grounds Team
   

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6. G

   Grace

   Sydney2 reviews

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 1

   A good experience entirely ruined by the lack of accessibility. Baby change is in the men’s toilets. Not only is this the poorest of planning, the toilet were filthy dirty, foul smelling and the change table unsteady and frankly disgusting. When questioned why this was the case staff were blunt and unconcerned yet every man in the queue for the same bathroom was horrified. The changes made to the outside areas meant we could no longer walk around with our pram. Having one exit and entry point made the Laneway overcrowded and uncomfortable and at certain points massively over full. No one with a wheelchair or pram can comfortably use your facilities any more which is a shame as the food was great and it used to be one of our favourite breakfast spots. I am very keen to understand how The Grounds can justify the complete lack of accessibility. We won’t return.
   

   The Grounds of Alexandria CafeResponded on April 27, 2025

   Hi Grace, Thank you for your feedback. Could you please reply with your email address so one of our managers can get in touch with you directly regarding your concerns about accessibility? We’d really appreciate the opportunity to discuss this further with you. The Grounds Team
   

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7. C

   Chris

   Sydney3 reviews

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Can’t fault the food or coffee, it’s all great. On this occasion they didn’t have salmon and had to substitute it with bacon but everything was still delicious.
   

   The Grounds of Alexandria CafeResponded on April 27, 2025

   Hi, Thank you for the great review and the 4 stars! We’re glad you had a positive experience. If there’s anything we can do to make your next visit a 5-star one, feel free to let us know! All the best, The Grounds Team
   

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8. S

   Sarah

   Gold Coast3 reviews

   3.0

   Dined on April 25, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The Grounds of Alexandria is my favourite cafe to visit when I come to Sydney, but is it getting busy and this is not without its down points. There is very often a large crowd, and navigating your way through all the Insta snappers can be tedious. On today’s visit, the service was excellent, as is the usual experience. Everyone from the lemonade man to the parking attendants to security and the servers - they were all friendly, efficient and welcoming. The food - came out in reasonable time given how busy it was, but our fries and my dory sandwich were pretty much cold. Usually I’d say the food is excellent, today it was average. The Snow White theme is pretty, well worth a look. I bought some roses from the florist, they’re beautiful and were well presented. The thing I least enjoy about this venue is the toilets. They’re dark/not well lit and not very clean. The seat in the middle stall was only hanging on by one screw and when sat on, slid off the porcelain bowl.
   

   The Grounds of Alexandria CafeResponded on April 27, 2025

   Hi Sarah, Thank you for taking the time to leave us a review. Weekends are our busiest time, so we're sorry to hear that this impacted your experience. To help manage the flow of people in the laneways, we've implemented guest-only access, but we understand it can still get overwhelming. We're really pleased to hear that you received great service from all areas of The Grounds—thank you for acknowledging that. However, we're disappointed that your food didn’t meet expectations. If it had been brought to our attention at the time, we would have done our best to resolve it for you immediately. Thanks again for your feedback—we truly appreciate it. The Grounds Team
   

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9. K

   Kim

   Sydney2 reviews

   5.0

   Dined on April 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always pleasing, fast delivery of food and great customer service Would highly recommend but book ahead of time
   

   The Grounds of Alexandria CafeResponded on April 24, 2025

   Hi Thank you for leaving us a glowing 5* review! See you soon at the Grounds.
   

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10. H

    Hiu Hon

    London1 review

    5.0

    Dined on April 23, 2025

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 3

    Overall pretty good. The food was good, but we got there at 3pm and a lot of the cakes were sold out, but the one we ordered was still good. So tip for anyone going is to go earlier than we did.
    

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    The Grounds of Alexandria CafeResponded on April 24, 2025

    Hi Thank you for leaving us a glowing 5* review! See you soon at the Grounds.
    

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