The Grounds Coffee Factory

The Grounds Coffee Factory reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jennifer

   Sydney1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   I booked a table for 4 people and I got one of the worst tables, and walk-ins got better tables. Also none of the wait staff payed attention to us, even to get water refill.
   

   The Grounds Coffee FactoryResponded 4 days ago

   Dear Jennifer, Thank you for your feedback. We’re sorry to hear that your seating and service did not meet your expectations. We strive to ensure all guests feel well looked after, and it’s disappointing to learn we fell short during your visit. We’ll be reviewing our seating and service procedures to improve the experience for everyone. We appreciate you bringing this to our attention and hope to have the opportunity to serve you in the future. - Nagi (The Grounds)
   

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2. S

   Sam

   Sydney1 review

   5.0

   Dined on May 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just had coffee. The coffee was much better than the takeaway coffee. Served beautifully. Prompt, courteous service.
   

   The Grounds Coffee FactoryResponded 4 days ago

   Dear Sam, Thank you for your kind words! We’re glad you enjoyed the coffee and our service. We look forward to welcoming you back soon for another great experience! - Nagi (The Grounds)
   

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3. M

   Mike

   London33 reviews

   4.0

   Dined on May 11, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great team, quality of food was great but it took forever to get coffee and then a longer wail for food. So a good experience but for the price the service could be better
   

   The Grounds Coffee FactoryResponded 4 days ago

   Dear Mike, Thank you for your feedback. We’re glad you enjoyed the food and appreciated our team. We apologize for the delays with your coffee and meal, and understand how that can impact the experience. We’ll work on improving our service speed to better match the quality and value we aim to provide. We hope to welcome you back for a smoother visit next time. - Nagi (The Grounds)
   

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4. C

   Caitlin

   Sydney3 reviews

   5.0

   Dined on May 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great vibes and the food doesn’t disappoint. Really Tasty breakfast! Recommend the hash browns!
   

   The Grounds Coffee FactoryResponded 4 days ago

   Dear Caitlin, Thanks so much for the great feedback! We’re thrilled you enjoyed the vibes and the breakfast, especially the hash browns. Hope to see you again soon for more tasty meals! - Nagi (The Grounds)
   

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5. A

   Amanda

   Sydney1 review

   2.0

   Dined on May 9, 2025

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   We book for and arrived 7.45am to beat crowds. There were plenty of empty tables and we were seated next to another couple. How absurd. So no private conversation can be held. Can’t understand why diners were not spaced out. Ask for your coffee extra hot otherwise it will arrive lukewarm. Food was great. Coffee was good though except for temperature.
   

   The Grounds Coffee FactoryResponded 4 days ago

   Dear Amanda, Thank you for your feedback. We’re glad to hear you enjoyed the food and coffee overall. We apologize for the seating arrangement and the coffee temperature not meeting your expectations. We appreciate your comments and will review how we manage table spacing and coffee preparation to improve the experience for our guests. We hope to welcome you back for an even better visit. - Nagi (The Grounds)
   

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6. J

   Jane

   Sydney1 review

   5.0

   Dined on May 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice experience. Nice food, nice service and nice room set up. All in the good side.
   

   The Grounds Coffee FactoryResponded 4 days ago

   Dear Jane, Thank you for your lovely feedback! We’re so pleased to hear you enjoyed the food, service, and ambiance. It’s great to know your experience was a positive one, and we hope to see you again soon! - Nagi (The Grounds)
   

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7. n

   natasha

   London2 reviews

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had coffee & desserts, it was great! Vibrant atmosphere! Love the retro style design! The place used to be the steam locomotive workshop, worth a visit !
   

   The Grounds Coffee FactoryResponded on May 5, 2025

   Dear Natasha, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the coffee, desserts, and vibrant atmosphere. The retro-style design and rich history of the steam locomotive workshop make for a unique experience, and we’re glad you appreciated it. We look forward to welcoming you back soon for another great visit! - Nagi (The Grounds)
   

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8. R

   Rick

   Washington DC2 reviews

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Lived up to expectations and then some. A great space.
   

   The Grounds Coffee FactoryResponded on May 5, 2025

   Dear Rick, Thank you for your kind words! We’re thrilled to hear that we not only met but exceeded your expectations. We’re glad you enjoyed the space and look forward to welcoming you back for another great experience soon! - Nagi (The Grounds)
   

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9. E

   Edele VIP

   Leinster2 reviews

   3.0

   Dined on May 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Very slow service Table so small for a group of 3 people Small plates of food for the price
   

   The Grounds Coffee FactoryResponded on May 5, 2025

   Dear Edele, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand the frustration of slow service and appreciate you bringing this to our attention – we’ll work with our team to improve in this area. Regarding the table size and portion sizes, we’ll review how we can better accommodate groups and ensure that our offerings provide value. We hope to have the opportunity to serve you better in the future. - Nagi (The Grounds)
   

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10. D

    Danielle

    Sydney1 review

    4.0

    Dined on April 29, 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    The coffee was amazing. I highly recommend trying an experamental or rare bean. It was a real treat. The design and ambiance of the venue is lovely. Would love to see more hearty vegetarian options on the lunch menu, though the heirloom tomato salad was delicious.
    

    The Grounds Coffee FactoryResponded on May 5, 2025

    Dear Danielle, Thank you for your great feedback! We’re so glad to hear you enjoyed the coffee, especially the experimental and rare beans – they’re always a treat for coffee lovers. It’s also wonderful to know that you appreciated the design and ambiance of the venue. We appreciate your suggestion for more hearty vegetarian options on the lunch menu. We’ll definitely make improvements in that area during our next menu change. We’re happy to hear you enjoyed the heirloom tomato salad! We look forward to welcoming you back for another great experience soon! - Nagi (The Grounds)
    

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