The Grounds Coffee Factory

The Grounds Coffee Factory 的評分，來自曾造訪用餐過的客人。根據最近的評分

1. n

   natasha

   London2則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Had coffee & desserts, it was great! Vibrant atmosphere! Love the retro style design! The place used to be the steam locomotive workshop, worth a visit !
   

   The Grounds Coffee Factory已在1天前回覆

   Dear Natasha, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the coffee, desserts, and vibrant atmosphere. The retro-style design and rich history of the steam locomotive workshop make for a unique experience, and we’re glad you appreciated it. We look forward to welcoming you back soon for another great visit! - Nagi (The Grounds)
   

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2. R

   Rick

   Washington DC2則評論

   5.0

   在2天前用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Lived up to expectations and then some. A great space.
   

   The Grounds Coffee Factory已在1天前回覆

   Dear Rick, Thank you for your kind words! We’re thrilled to hear that we not only met but exceeded your expectations. We’re glad you enjoyed the space and look forward to welcoming you back for another great experience soon! - Nagi (The Grounds)
   

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3. E

   Edele VIP

   Leinster2則評論

   3.0

   在4天前用過餐

   1. 整體 3
   2. 食物 3
   3. 服務 3
   4. 氛圍 3

   Very slow service Table so small for a group of 3 people Small plates of food for the price
   

   The Grounds Coffee Factory已在1天前回覆

   Dear Edele, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We understand the frustration of slow service and appreciate you bringing this to our attention – we’ll work with our team to improve in this area. Regarding the table size and portion sizes, we’ll review how we can better accommodate groups and ensure that our offerings provide value. We hope to have the opportunity to serve you better in the future. - Nagi (The Grounds)
   

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4. D

   Danielle

   悉尼1則評論

   4.0

   在7天前用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 3
   4. 氛圍 4

   The coffee was amazing. I highly recommend trying an experamental or rare bean. It was a real treat. The design and ambiance of the venue is lovely. Would love to see more hearty vegetarian options on the lunch menu, though the heirloom tomato salad was delicious.
   

   The Grounds Coffee Factory已在1天前回覆

   Dear Danielle, Thank you for your great feedback! We’re so glad to hear you enjoyed the coffee, especially the experimental and rare beans – they’re always a treat for coffee lovers. It’s also wonderful to know that you appreciated the design and ambiance of the venue. We appreciate your suggestion for more hearty vegetarian options on the lunch menu. We’ll definitely make improvements in that area during our next menu change. We’re happy to hear you enjoyed the heirloom tomato salad! We look forward to welcoming you back for another great experience soon! - Nagi (The Grounds)
   

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5. Z

   Zena

   黄金海岸2則評論

   5.0

   在2025年4月27日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Exceptional service very nice food great atmosphere Easy parking underneath Wait staff and floor manager delightful
   

   The Grounds Coffee Factory已在1天前回覆

   Dear Zena, Thank you for your kind words! We’re thrilled to hear you enjoyed the food, atmosphere, and exceptional service. It’s great to know that the parking and our team made your experience even more enjoyable. We’ll be sure to pass along your compliments to our wait staff and floor manager. We look forward to welcoming you back soon! - Nagi (The Grounds)
   

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6. P

   Paul

   黄金海岸1則評論

   4.0

   在2025年4月22日用過餐

   1. 整體 4
   2. 食物 4
   3. 服務 4
   4. 氛圍 4

   The Grounds Coffee Factory is the best amongst all the other "The Grounds" venues. The atmosphere is great. The food is good. The service is fantastic. The place is spacious. The coffee is great too. We had the Strozzapreti Pasta and Chicken Burger. The pasta tastes delicious and very nice. The Chicken is a bit fried for the burger but overall presentation is okay.
   

   The Grounds Coffee Factory已在1天前回覆

   Dear Paul, Thank you for your kind words about The Grounds Coffee Factory! We’re thrilled you enjoyed the atmosphere, service, and coffee, and that the Strozzapreti Pasta was a standout. We appreciate your feedback on the Chicken Burger and will keep it in mind as we refine our offerings. We look forward to welcoming you back soon! - Nagi (The Grounds)
   

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7. L

   LUANA

   悉尼16則評論

   5.0

   在2025年4月19日用過餐

   1. 整體 5
   2. 食物 4
   3. 服務 5
   4. 氛圍 5

   Great ambience, customer service was much friendlier than other The Grounds units. Love the decor just a bit too noise.
   

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   The Grounds Coffee Factory已於2025年4月21日​回覆

   Dear Luana, Thank you for your feedback! We’re glad you enjoyed the ambience, decor, and friendly service. We appreciate your comments about the noise level, and we’ll take that into consideration as we strive to create a comfortable environment for all our guests. We also apologize for the mix-up with your focaccia order. This is not the experience we want for our guests, and we’ve made a note in your booking account to ensure we offer you a complimentary item on your next visit. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back soon. - Nagi (The Grounds)
   

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8. J

   Jennie

   悉尼7則評論

   2.0

   在2025年4月19日用過餐

   1. 整體 2
   2. 食物 2
   3. 服務 3
   4. 氛圍 3

   Nice atmosphere and a favourite spot for instagramers and photo lovers. The breakfast all day smoothie was too sweet. The avocado toast was tasteless and soggy. Luckily the coffee was ok. Overall, it’s a disappointing experience. I’d like to come back if the food quality could be improved.
   

   • 

   The Grounds Coffee Factory已於2025年4月21日​回覆

   Dear Jennie, Thank you for your feedback. We’re glad to hear you enjoyed the atmosphere and our coffee, but we’re sorry to learn that the breakfast smoothie and avocado toast didn’t meet your expectations. Your comments regarding the food quality are valuable to us, and we’ll be sharing them with our kitchen team to improve the overall experience. We’d love to have you back and hope your next visit is more in line with the high standards we aim to provide. - Nagi (The Grounds)
   

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9. E

   Elise

   Kent1則評論

   5.0

   在2025年4月19日用過餐

   1. 整體 5
   2. 食物 5
   3. 服務 5
   4. 氛圍 5

   Fantastic food and the service was brilliant. All the staff went out of their way to help us. Highly recommend the roastery tour with Damian.
   

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   The Grounds Coffee Factory已於2025年4月21日​回覆

   Dear Elise, Thank you for your wonderful feedback! We’re thrilled to hear that both the food and service exceeded your expectations. It’s great to know our team made such a positive impact, and we’ll be sure to pass along your kind words to them. We’re especially happy to hear you enjoyed the roastery tour with Damien! Your recommendation means a lot to us, and we look forward to welcoming you back soon. - Nagi (The Grounds)
   

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10. A

    ALAN

    悉尼1則評論

    4.0

    在2025年4月18日用過餐

    1. 整體 4
    2. 食物 3
    3. 服務 5
    4. 氛圍 5

    This was my third visit to the venue, and it was just as delightful as the first two. This time, I went with some dear friends visiting us from overseas. There were 10 of us, and the staff thoughtfully arranged seating for us in a private room, which made the experience even more pleasant. The overall vibe was amazing, and the waitress who served us was polite and professional. As for the food, the way it was presented on the plates reminded me of dining at classic American diners along Route 101 on the way to San Francisco—it was a nostalgic and charming touch. The overall experience was fantastic, and all my guests had a wonderful time. I do have a couple of suggestions for the venue: 1. It would be helpful to have a display near the entrance or on the menu explaining the free parking arrangement. Guests should verify their rego number on the mini-iPad with the staff. 2. There could be clearer signage indicating that guests with reservations should proceed directly to the entry station, rather than queuing with others who do not have reservations. Otherwise, everything was top-notch.
    

    The Grounds Coffee Factory已在1天前回覆

    Dear Alan, Thank you for your continued support and for bringing your overseas friends to visit us! We’re thrilled to hear that your third visit was as delightful as the first two. It’s wonderful to know you enjoyed the private room, the nostalgic food presentation, and the attentive service. We’re so glad your guests had a fantastic time! We also greatly appreciate your thoughtful suggestions. Clearer signage for reservations and better communication about our parking arrangements are excellent points, and we’ll review how we can improve these aspects to enhance the guest experience. Thank you for sharing your feedback and for being such a valued guest. We look forward to welcoming you back for your fourth visit soon! - Nagi (The Grounds)
    

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